Rated 4.7 out of 5 by 59
Rated 5.0 out of 5.0 by ProjectHighway This Florence Holiday Inn Express is a MUST
As touring comedians, we stay in a wide variety of places. At the Florence HIE? Oh My Goodness! Everything, from the staff to the cleanliness to the customer service all get 5-stars from us. We stayed 4 days/3nights and loved every minute of it. The grounds are immaculate and tastefully decorated; the hot-tub outside was just what we needed at the end of the day.
We were directed to the "must-sees" in the area (The Windmill Winery for example), and we fell in love with the town of Florence!
The night manager, Tanya, was such a joy to talk to; she had us laughing every time we saw her. It's nice to meet people who so obviously love their jobs. The GM, Damon... there are no words for what a great guy HE is as well. Oh, and he knows ALL about the town and what is going on where, so if you want insider info, DEF go see him!
Stay here, you most certainly won't regret it!
November 14, 2013
Rated 5.0 out of 5.0 by Nelssengirl Great experience
I just recently had my wedding at the Windmill Winery and utilized the Holiday Inn Express for our wedding party before and after the wedding. Not only was the staff helpful but they were SO nice. They took a genuine interest in my wedding, party and made sure that we had everything we needed. Kandi was so helpful in making sure that rooms were accessible and ready for us before our hair and makeup ladies showed. She was so nice and helpful it made my wedding day that much easier and start off in a smooth manner. Tanya was the one who made sure my wedding party was at the venue safely and on time. She was so amazing and sweet to me and my entire family that showed up. We were THRILLED with our overall experience!
November 13, 2013
Rated 5.0 out of 5.0 by TngDiv Excellent Stay
Excellent customer service, especially Tanya. She was very customer friendly and made the stay very enjoyable. Very nice room which made for a comfortable sleep.
November 10, 2013
Rated 4.0 out of 5.0 by Chloerita Conference stay
Everything about my stay was excellent except for the horendous experience of trying to book my room in the beginning. The
woman who was at the reservation desk really needs additional
training in dealing with the public. I called on September 30, 2013, to make a reservation for November 1, 2013, and was on the phone from 9:00 a.m. to 12:00 p.m before I was finally able to speak to someone who could book me a room which took approximately 10 minutes maximum. During this 3 hour period, I was continually put on hold and left there resulting in my having to call the hotel time after time. After all, my experience with her was the first step in making plans for my conference and did not get me off to a happy start. It also reflects badly on the Holiday Inn name. I have stayed at many Holiday Inns across the country and I have never had a bad experience or rudness from the staff.
In addition, our conference chairman had arranged for a block of rooms for attendees coming to the conference. Unfortunately the rooms from our block were given to local wedding groups resulting in some of our attendees being told the hotel was booked up and many had to stay at other places.
Other than the problem with this one individual, everything else was wonderful and the rest of the staff friendly and helpful.
November 5, 2013
Rated 4.0 out of 5.0 by DrREW Stay was great; Service was not
I loved the room and all the amenities of the hotel. It was a very comfortable stay and was only a short drive from the Arizona countryside or downtown Phoenix. However, the front desk staff was challenging. I had to call three times to make a reservation. I was repeatedly told they would call me back when they weren't so busy, but they never did. Finally, I was able to get in touch with someone who would make my reservation. When I arrived at the hotel, my experience wasn't much better. One staff member was working hard to assist all the visitors while another was just standing there writing down numbers. The second staff member didn't apologize or explain why she wasn't helping, she didn't even make eye contact. Lastly, when I tried to buy a drink from the canteen, the same staff member didn't even look up from her paperwork when I stood in front of her wanting to pay. I assumed that this was the same person who answered the phone the three times that I called to try to make a reservation. Aside from this one woman, my stay was great; but, she was bad enough to make me 100% certain that I will take my business elsewhere when I am back in town.
November 5, 2013
Rated 5.0 out of 5.0 by sadimill An oasis in the middle of nowhere
My boyfriend and I stayed here for a wedding. We loved it! The breakfast had lots of options and it was super yummy. Our king-sized suite was very nice and clean. The bed and pillows were comfortable. The only problem we had was that the front desk tried to charge us for something we didn't buy (from the little store downstairs). But, when they realized the mistake they were great about taking care of it. I would definitely stay here again!
October 30, 2013
Rated 5.0 out of 5.0 Great stay
Staff was amazing especially Tanya. She was very personable and made the experience at the hotel so much better. It's staff like her that makes people feel welcome!!!
Very clean and a nice place to stay at.
October 30, 2013
Rated 5.0 out of 5.0 by CPV1943 Very Nice
Easy to find, reservations easy to make, acomindations very clean and up to date.
October 27, 2013
Rated 5.0 out of 5.0 by Cathe great staff
We enjoyed our stay and would came back in the future. There was noise from above us late at night and when we called the front desk they took care of it immediately. The room was vwry clean and all was just right!!
October 23, 2013
Rated 5.0 out of 5.0 by ZygandShelly Great room & staff
We stayed only one night in Florence and loved every thing about our stay. The few staff which we conversed with were very friendly and attentive to details. Every questioned was answered with pride and concern for our comfort.
October 16, 2013
Rated 5.0 out of 5.0 by 1bird Very friendly, comfortable,and great breakfast food.
Had a very comfortable stay. Bed was great with a choice of soft or hard pillows. Breakfast had lots of great food to choose from. Felt very safe and cared for. Would defiantly stay there again and again.
October 15, 2013
Rated 5.0 out of 5.0 by Pam1962 Pleasant Retreat
comfortable room, great breakfast selections, lovely outdoor lounging areas in the back, large front lounge area...very convenient location between Tucson and Phoenix, close to Casa Grande Monument in Coolidge and Arboretum in Superior.
October 11, 2013
Rated 5.0 out of 5.0 by Mac58 Outstanding service and accomodations
We were in town for a wedding. The staff was extremely accomodating and pleasant. Everyone from the front desk, to the staff in the dining room, and housekeeping went out of their way to make sure our stay was comfortable, stress free, and relaxing. The rooms were clean and the beds were very comfortable. I would highly recommend this hotel!
September 25, 2013
Rated 5.0 out of 5.0 by interview Great Place!
Everyone was pleasant and helpful, making my stay a very pleasant one. Clean room. Very pleased.
September 8, 2013
Rated 5.0 out of 5.0 by MEBrown Great service
All of the staff was very accomodating. If I needed anything at all, it was taken care of promptly. They were all very friendly also. Room was great.....very clean and I was lucky with a great location in the Inn. Thanks to everyone. I also used the ball room for my daughter's rehearsal dinner. It worked out great and, again, all staff was very helpful! Breakfast had a good variety to choose from, hot & cold items. Everything was very tasty :# Loved the shuttle service to the Windmill #wedding location). Saved a lot of time and stress. Driver was very nice.
September 3, 2013
Rated 5.0 out of 5.0 by Sheryl27 Fantastic Stay
I was very impressed with Desiree and all the staff at the Florence location. Everyone was helpful & friendly, while being personable!
From the time I called asking questions to Desiree before arriving, to checking in & leaving...it was a real pleasure to be there. Desiree is a keeper for sure! I would recommend this Holiday Inn, to people I know looking to visit the area!
September 3, 2013
Rated 5.0 out of 5.0 by bearsnana Thoughtful Hostess
I would like to say Thank You to Tanya who greeted me as I came into the hotel. She said "Mrs. B, I've been worried about you. I thought you would have been here earlier". She immediately made my day. Knowing that someone was awaiting my arrival meant a lot to me after driving 7 1/2 hours through the desert.
Jeannie was the hostess the next morning and was equally gracious. I just cannot tell you how pleased I was to stay at your place. Blessings for all the travelers you make comfortable.
September 2, 2013
Rated 5.0 out of 5.0 by JDigiano What a wonderful experience!!!
We had an emergency situation in our home and needed a place to stay real quick. Walked in and the representative at the front desk was not just good, she was great. She understood our situation and made an awful day bearable. I truly wish I would have gotten her name. The room was incredible and they included a free breakfast, which was really good. I commend the manager and all staff for a great stay. If you are in the area - don't miss this place...stay here!
August 28, 2013
Rated 5.0 out of 5.0 by Susie0028 Great Place to Stay!
An Amazing place for us to stay, we had lots of family in other rooms for a wedding. They couldn't have been nicer!!!
August 28, 2013
Rated 5.0 out of 5.0 by Jackie92 Awesome overall!
The staff was so nice and the king suite room was amazing. The two queen bed rooms are kind of small but still nice. If i ever have to come back to Florence, I'm definitely staying here!
August 28, 2013
Rated 5.0 out of 5.0 by Mrowe Great location for wedding guests
We stayed at this property this past weekend for the Pagni/Boyde wedding taking place at the Windmill Winery just minutes from the hotel. Never stayed in Florence before, we weren't sure what to expect. The hotel was absolutely wonderful! They were able to accommodate our early check in request so we could get ready for the wedding. It was very convenient for us that we were able to bring our dog for just $20. The staff was amazing, especially Tanya! We told Tanya that it was one of the girls birthday and she searched high and low for a candle for us. She really took pride in her job and going above and beyond her duties. The hotel was very clean and the rooms were spacious! We enjoyed our stay very much! I have worked in the hotel industry for many years and appreciate the level of service we were provided with! Congrats to your staff and managers, keep it up!
August 21, 2013
Rated 5.0 out of 5.0 by Catherina comfortable bed and great service
The rooms are so nice - amenities are wonderful - all you need for a relaxing stay. The service is excellent and the breakfast is great. We will definitely stay there again.
July 27, 2013
Rated 5.0 out of 5.0 by ruthietoothie nice room with good amenities
only thing I would change is to have no door on fridge/microwave area. It blocks the room when open, and I don't see any need to hide those appliances - i would rather it be practical. otherwise we had a great time - thanks! we appreciated being offered a cold water upon arrival on our 100-plus day.
July 6, 2013
Rated 5.0 out of 5.0 by LadyS1259 Excellent room / accommodations
My husband and I stayed at the Hotel for 4 1/2 days for our 21st wedding anniversary. We had never ben to Arizona before so everything we encountered was new and exciting. And HOT! The staff was very helpful, kind and polite, the pool area was nicely decorated and comfortable, I enjoyed sitting by the pool (I don't swim) in the lounge area where I was able relax. Our room was spacious, clean and comfy. The icing on the cake was the continental breakfast, it was more like a restaurant buffet. There was bacon, eggs, sausage, sausage gravy, pancakes, yogurt, cereal, fruit, bagels, biscuits, english muffins, fruit, juice and coffee. I may have left something out there was so much. I recommend you try this hotel. I was told the weather would be more comfortable in November, so we plan to come back then, and will assuredly stay here.
July 1, 2013
Rated 5.0 out of 5.0 by LYNh1 Nice facility
Every thing was clean, well kept and the staff was very nice and helpful. We were there for a wedding and Holiday Inn provided a shuttle service at no charge, and that was great!!
June 28, 2013
Rated 5.0 out of 5.0 by jima64 Great Hotel
I have stayed at this hotel many times and will continue to stay there. The staff is great always friendly and helpful. Rooms are clean and comfortable.
June 17, 2013
Rated 4.0 out of 5.0 by cottongirl Happy accomadations
Have stayed at this property on several occasions and have encountered only one problem in the past. This last visit was completely satisfactory. Thanks for a nice sty.
June 15, 2013
Rated 5.0 out of 5.0 by Lucas13 Very spacious and comfortabel room. Super service of Tanya!
We had all comfort that we Nedved. Complimetary drinks at reception in afternoon appreciaties. Helpfull and verf friendly staff. Pool faciliteit super.
June 9, 2013
Rated 5.0 out of 5.0 by fishtales Great value
Great place to stay and reasonably priced. Staff were pleasant and professional.
May 25, 2013
Rated 5.0 out of 5.0 by JZiemann Friendly staff
I love this hotel. For being a small older town this hotel is a great place to stay its clean and comfortable. When My daughter and I stay there we have to drive an extra hour in a half to our destination the next morning we stay here instead of a hotel closer to our destination because we feel comfortable and safe there. And the lady's at the front desk are always nice and welcoming. We always have a great experience. Also the beds are amazingly comfortable and this comes from someone with bad back problems. I always sleep great at this hotel.
May 17, 2013