Rated 4.8 out of 5 by 73
Rated 5.0 out of 5.0 by bearsnana Thoughtful Hostess
I would like to say Thank You to Tanya who greeted me as I came into the hotel. She said "Mrs. B, I've been worried about you. I thought you would have been here earlier". She immediately made my day. Knowing that someone was awaiting my arrival meant a lot to me after driving 7 1/2 hours through the desert.
Jeannie was the hostess the next morning and was equally gracious. I just cannot tell you how pleased I was to stay at your place. Blessings for all the travelers you make comfortable.
September 2, 2013
Rated 5.0 out of 5.0 by JDigiano What a wonderful experience!!!
We had an emergency situation in our home and needed a place to stay real quick. Walked in and the representative at the front desk was not just good, she was great. She understood our situation and made an awful day bearable. I truly wish I would have gotten her name. The room was incredible and they included a free breakfast, which was really good. I commend the manager and all staff for a great stay. If you are in the area - don't miss this place...stay here!
August 28, 2013
Rated 5.0 out of 5.0 by Susie0028 Great Place to Stay!
An Amazing place for us to stay, we had lots of family in other rooms for a wedding. They couldn't have been nicer!!!
August 28, 2013
Rated 5.0 out of 5.0 by Jackie92 Awesome overall!
The staff was so nice and the king suite room was amazing. The two queen bed rooms are kind of small but still nice. If i ever have to come back to Florence, I'm definitely staying here!
August 28, 2013
Rated 5.0 out of 5.0 by Mrowe Great location for wedding guests
We stayed at this property this past weekend for the Pagni/Boyde wedding taking place at the Windmill Winery just minutes from the hotel. Never stayed in Florence before, we weren't sure what to expect. The hotel was absolutely wonderful! They were able to accommodate our early check in request so we could get ready for the wedding. It was very convenient for us that we were able to bring our dog for just $20. The staff was amazing, especially Tanya! We told Tanya that it was one of the girls birthday and she searched high and low for a candle for us. She really took pride in her job and going above and beyond her duties. The hotel was very clean and the rooms were spacious! We enjoyed our stay very much! I have worked in the hotel industry for many years and appreciate the level of service we were provided with! Congrats to your staff and managers, keep it up!
August 21, 2013
Rated 5.0 out of 5.0 by Catherina comfortable bed and great service
The rooms are so nice - amenities are wonderful - all you need for a relaxing stay. The service is excellent and the breakfast is great. We will definitely stay there again.
July 27, 2013
Rated 5.0 out of 5.0 by ruthietoothie nice room with good amenities
only thing I would change is to have no door on fridge/microwave area. It blocks the room when open, and I don't see any need to hide those appliances - i would rather it be practical. otherwise we had a great time - thanks! we appreciated being offered a cold water upon arrival on our 100-plus day.
July 6, 2013
Rated 5.0 out of 5.0 by LadyS1259 Excellent room / accommodations
My husband and I stayed at the Hotel for 4 1/2 days for our 21st wedding anniversary. We had never ben to Arizona before so everything we encountered was new and exciting. And HOT! The staff was very helpful, kind and polite, the pool area was nicely decorated and comfortable, I enjoyed sitting by the pool (I don't swim) in the lounge area where I was able relax. Our room was spacious, clean and comfy. The icing on the cake was the continental breakfast, it was more like a restaurant buffet. There was bacon, eggs, sausage, sausage gravy, pancakes, yogurt, cereal, fruit, bagels, biscuits, english muffins, fruit, juice and coffee. I may have left something out there was so much. I recommend you try this hotel. I was told the weather would be more comfortable in November, so we plan to come back then, and will assuredly stay here.
July 1, 2013
Rated 5.0 out of 5.0 by LYNh1 Nice facility
Every thing was clean, well kept and the staff was very nice and helpful. We were there for a wedding and Holiday Inn provided a shuttle service at no charge, and that was great!!
June 28, 2013
Rated 5.0 out of 5.0 by jima64 Great Hotel
I have stayed at this hotel many times and will continue to stay there. The staff is great always friendly and helpful. Rooms are clean and comfortable.
June 17, 2013
Rated 4.0 out of 5.0 by cottongirl Happy accomadations
Have stayed at this property on several occasions and have encountered only one problem in the past. This last visit was completely satisfactory. Thanks for a nice sty.
June 15, 2013
Rated 5.0 out of 5.0 by Lucas13 Very spacious and comfortabel room. Super service of Tanya!
We had all comfort that we Nedved. Complimetary drinks at reception in afternoon appreciaties. Helpfull and verf friendly staff. Pool faciliteit super.
June 9, 2013
Rated 5.0 out of 5.0 by fishtales Great value
Great place to stay and reasonably priced. Staff were pleasant and professional.
May 25, 2013
Rated 5.0 out of 5.0 by JZiemann Friendly staff
I love this hotel. For being a small older town this hotel is a great place to stay its clean and comfortable. When My daughter and I stay there we have to drive an extra hour in a half to our destination the next morning we stay here instead of a hotel closer to our destination because we feel comfortable and safe there. And the lady's at the front desk are always nice and welcoming. We always have a great experience. Also the beds are amazingly comfortable and this comes from someone with bad back problems. I always sleep great at this hotel.
May 17, 2013
Rated 4.0 out of 5.0 by total Short staffed
They accept pets! They're short staffed in the front. Which means being on hold for very long or standing in line for quite some time. They do have a pool which is very nice (I did not swim, but I had intentions to). They serve breakfast which is very nice (I did not get breakfast because I got in late so I slept in). This hotel is the only one I stayed at while I was in town. I attended a wedding which the hotel supplied shuttle services. That shuttle service was great (I did not use the shuttle service, I had to swing by the bank beforehand). This hotel is great aside from the short staffed front desk.
April 29, 2013
Rated 3.0 out of 5.0 by PepperFree Nice spacious room but awful breakfast.
The room was clean, comfortable and spacious, almost luxurious. Breakfast was awful, except for the cinnamon rolls. All of the pans were empty when we arrived and there was a large crowd in the room. The employee eventually refilled scrambled eggs (so watery they didn't taste like eggs#, sausage patties #grey in color, not brown# and coffee #not to my liking). The milk in the cold box was not out of date but tasted bad and left a bad after-taste. I would recommend changing brands!
Overall a nice hotel but don't expect true Holiday Inn Express quality when it comes to breakfast, unless you can live on water and cinnamon rolls!
April 26, 2013
Rated 5.0 out of 5.0 by jaws651 Great place to stay.
We were there on business and the stay was very nice. Room was big, clean and comfortable. Would recommend this hotel anytime.
April 10, 2013
Rated 5.0 out of 5.0 by AZGYPSY Great Stay!
Clean hotel...extremely helpful and friendly staff! Only suggestion would to improve quality of breakfast items, but they weren't bad.
April 3, 2013
Rated 5.0 out of 5.0 by nevana Excellent service and nice decor.....
This is a perfect place to stay if you are visiting Florence, Az. The staff are friendly and very helpful. The rooms are nicely appointed and very clean. We enjoyed the breakfast selections and the lovely dining area. This was our second stay.
March 28, 2013
Rated 5.0 out of 5.0 Nice Hotel
The staff is excellent and the rooms are very roomy. Very clean rooms and beds are comfortable. Had a problem with my TV, but the hotel front desk staff took care of the problem immediately, by placing me in another room. The jucuzzi rooms are marvelous too and excellent price. A++++++
March 26, 2013
Rated 5.0 out of 5.0 by DAnderson83 A most welcome change of pace...
My wife is a hotel snob, she loves staying in nice hotels. She has made us change hotels when she didn't feel comfortable. You all hit it out of the park. The room was great, comfortable, Very clean, Yet there was always dust? The staff was excellent. Tanya the evening desk host was fantastic, so helpfull with towels for the pool, finding dinner on sunday night, always with a smile.. Great employee.... The hotel was just more than I expected at every turn. Was so happy to have stayed here. Mondays breakfast was alittle lean but it was monday and not alot of guests. The pool was clean and warm... thats a good thing. The patio was very nice and relaxing great for reading the paper and enjoying coffee in the morning. All in all well worth it. we will be back... Thanks again..D. Anderson
March 26, 2013
Rated 5.0 out of 5.0 by ryder Very friendly and welcoming service
My 2 night stay was more than I had expected. My room was perfect in every way. The Thursday night manager's hospitality of sandwiches and drinks was a very welcomed and unexpected surprise. Friday night I enjoyed the beautiful and very relaxing patio area by the pool. Again another unexpected pleasure. My trip to Florence was for "not so pleasant reasons", but my stay at the Holiday Inn Express made up for it all. Thank you very much for caring about your customers and taking such good care of your property.
March 24, 2013
Rated 5.0 out of 5.0 by T031613 Comfortable bed & good service
My HUSBAND and I were treated to the Jacuzzi Suite on our wedding night & were very impressed by the room & ease of check in.
A lot of our guests stayed there as well and enjoyed their stay.
The shuttle service to and from the Windmill Winery was an added bonus!!
March 22, 2013
Rated 5.0 out of 5.0 by party39 Great room with a delicious breakfast
Our room was very comfortable and updated. Breakfast had so many choices. It was extremely good!
March 21, 2013
Rated 3.0 out of 5.0 by Lucy62 Thought this hotel was only open a few weeks
Very short staffed. Housekeepers still cleaning rooms at 4:30 in the afternoon as guest are checking in. Cleaning minimum amount required to turn the room not detailed. Breakfast table not wiped after each use not always restocked. Front desk frazzled.
March 8, 2013
Rated 1.0 out of 5.0 by pacovearl No service, no food, weak WiFi in the middle of nowhere.
No service - No one available for help.
No food - Breakfast bar was cleaned out by 9:00 am, and no one to help.
Bed was comfortable but the hotel was noisy until 1:00 am.
6 nights on our Scottsdale, Prescott, Sedona, Payson Phoenix vacation. -All in HIE's. This was the only bad one.- in the middle of nowhere.
March 8, 2013
Rated 5.0 out of 5.0 by evilgidget Wonderful Experience
We make an annual trip to Florence and this was our second year staying at this property. I don't really enjoy travel due to health issues, but I love looking forward to the jacuzzi suite at the end of our drive.
Check in was fast and easy, the property was clean and the room very comfortable. The most outstanding feature though has to be the staff. They are always just wonderful, very helpful and friendly. Tonya and Desiree are particular jewels. The staff here reminds one of what customer service used to be.
This year we even extended our intended stay by one day as my daughter wasn't feeling well. The process was smooth and simple. I'm already looking forward to next year's visit.
February 20, 2013
Rated 5.0 out of 5.0 by AZHiker Outstanding Value
I just returned from my 2nd stay at the Holiday Inn Express - Florence, AZ. Both visits were excellent, staff and facility.
I personally like the 24 hour cardio. room and the free breakfast, which actually has healthy options.
February 18, 2013
Rated 5.0 out of 5.0 by Dee07 Staff
Very Friendly and helpful staff! Thank you Desiree for making us feel welcome! Appreciated the shuttle service for the wedding at Windmill Winery.
February 1, 2013
Rated 5.0 out of 5.0 by Yo62 Holiday Inn Express, Florence, AZ
Rooms were very clean. The Staff and service was excellent. I would recommend to anyone visiting Florence, AZ.
January 9, 2013