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Rated 4.7 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by great stay... Nice staff, nice beds , clean nice rooms, would stay here again for sure... December 4, 2013
Rated 5.0 out of 5.0 by Big Service in a small town Friendly staff and nice accommodations. Loved the continental breakfast. Good selection and kid friendly. Would definitely recommend. December 2, 2013
Rated 4.0 out of 5.0 by excellent service and Breakfast The staff was very helpful.Tanya was helpfull setting up my lap-top. Angela recomended a nice restaurant close by and the "Breakfast" lady was so polite. November 25, 2013
Rated 3.0 out of 5.0 by Wedding In Arizona On the whole our stay in Holiday Express was pleasant mostly due to a nature of the event we were attending ,lovely event of wedding,meeting old friends and having fun. We stayed there from 7Nov to 11Nov 2013 In short; reception stuff was great ,especially Tania, who was helpful and good sport. Problem was the room service, first night room was missing tissues and wash clothes, we got them from reception. Next day our soaps were taken but not replaced with new ones. Following day all our towels were taken but not replaced, there was no coffee in the room and many other small things were never replaced, but the most upsetting thing was that in our 4 night stay in Holiday Express our room was cleaned only once. We found it unexecptable! After notifying reception stuff about our experience $20 was taken off our bill which seems very small considering all the inconvenience, 4 days vacation in Arizona in the dirty room. Facilities are nice , breakfast acceptable, stuff in dining and reception very nice but room service leaves a lot to be desire. Greetings from East Coast November 24, 2013
Rated 5.0 out of 5.0 by Great place to stay, great staff! Very clean and comfortable. Very warm, caring staff, nice pool and work out room. Fantastic breakfast! We only planned to stay 1 night, but ended staying 4. We took day trips and drove back to stay. We really hated to leave! November 24, 2013
Rated 5.0 out of 5.0 by cozy rooms, wonderfull service last few miles it was little hard to find the place, gps was misleading, once in-found the personel very friendly and helpfull, had a great time around the pool, breakfast room was wonderfull to use the shuttle bus sorrounding area was great for some sight-seeing and the weather was perfect to do it, overall great experience front desk - you're the greatest November 24, 2013
Rated 5.0 out of 5.0 by Great time! Everything was great! Thank you. Everything was perfect and the staff was amazing! November 22, 2013
Rated 5.0 out of 5.0 by Service and helpfulness of staff Very nice staff inclusive of dining staff, front desk, and the other staff members from maintanence who greeted, smiles, informed on all aspects of the hotel and surrounding area. Good job one and all....very impressive. November 20, 2013
Rated 5.0 out of 5.0 by excellent value we needed a nearby place to stay for business. holiday filled the bill. excellent staff and service November 19, 2013
Rated 5.0 out of 5.0 by This Florence Holiday Inn Express is a MUST As touring comedians, we stay in a wide variety of places. At the Florence HIE? Oh My Goodness! Everything, from the staff to the cleanliness to the customer service all get 5-stars from us. We stayed 4 days/3nights and loved every minute of it. The grounds are immaculate and tastefully decorated; the hot-tub outside was just what we needed at the end of the day. We were directed to the "must-sees" in the area (The Windmill Winery for example), and we fell in love with the town of Florence! The night manager, Tanya, was such a joy to talk to; she had us laughing every time we saw her. It's nice to meet people who so obviously love their jobs. The GM, Damon... there are no words for what a great guy HE is as well. Oh, and he knows ALL about the town and what is going on where, so if you want insider info, DEF go see him! Stay here, you most certainly won't regret it! November 14, 2013
Rated 5.0 out of 5.0 by Great experience I just recently had my wedding at the Windmill Winery and utilized the Holiday Inn Express for our wedding party before and after the wedding. Not only was the staff helpful but they were SO nice. They took a genuine interest in my wedding, party and made sure that we had everything we needed. Kandi was so helpful in making sure that rooms were accessible and ready for us before our hair and makeup ladies showed. She was so nice and helpful it made my wedding day that much easier and start off in a smooth manner. Tanya was the one who made sure my wedding party was at the venue safely and on time. She was so amazing and sweet to me and my entire family that showed up. We were THRILLED with our overall experience! November 13, 2013
Rated 5.0 out of 5.0 by Excellent Stay Excellent customer service, especially Tanya. She was very customer friendly and made the stay very enjoyable. Very nice room which made for a comfortable sleep. November 10, 2013
Rated 4.0 out of 5.0 by Conference stay Everything about my stay was excellent except for the horendous experience of trying to book my room in the beginning. The woman who was at the reservation desk really needs additional training in dealing with the public. I called on September 30, 2013, to make a reservation for November 1, 2013, and was on the phone from 9:00 a.m. to 12:00 p.m before I was finally able to speak to someone who could book me a room which took approximately 10 minutes maximum. During this 3 hour period, I was continually put on hold and left there resulting in my having to call the hotel time after time. After all, my experience with her was the first step in making plans for my conference and did not get me off to a happy start. It also reflects badly on the Holiday Inn name. I have stayed at many Holiday Inns across the country and I have never had a bad experience or rudness from the staff. In addition, our conference chairman had arranged for a block of rooms for attendees coming to the conference. Unfortunately the rooms from our block were given to local wedding groups resulting in some of our attendees being told the hotel was booked up and many had to stay at other places. Other than the problem with this one individual, everything else was wonderful and the rest of the staff friendly and helpful. November 5, 2013
Rated 4.0 out of 5.0 by Stay was great; Service was not I loved the room and all the amenities of the hotel. It was a very comfortable stay and was only a short drive from the Arizona countryside or downtown Phoenix. However, the front desk staff was challenging. I had to call three times to make a reservation. I was repeatedly told they would call me back when they weren't so busy, but they never did. Finally, I was able to get in touch with someone who would make my reservation. When I arrived at the hotel, my experience wasn't much better. One staff member was working hard to assist all the visitors while another was just standing there writing down numbers. The second staff member didn't apologize or explain why she wasn't helping, she didn't even make eye contact. Lastly, when I tried to buy a drink from the canteen, the same staff member didn't even look up from her paperwork when I stood in front of her wanting to pay. I assumed that this was the same person who answered the phone the three times that I called to try to make a reservation. Aside from this one woman, my stay was great; but, she was bad enough to make me 100% certain that I will take my business elsewhere when I am back in town. November 5, 2013
Rated 5.0 out of 5.0 by An oasis in the middle of nowhere My boyfriend and I stayed here for a wedding. We loved it! The breakfast had lots of options and it was super yummy. Our king-sized suite was very nice and clean. The bed and pillows were comfortable. The only problem we had was that the front desk tried to charge us for something we didn't buy (from the little store downstairs). But, when they realized the mistake they were great about taking care of it. I would definitely stay here again! October 30, 2013
Rated 5.0 out of 5.0 Great stay Staff was amazing especially Tanya. She was very personable and made the experience at the hotel so much better. It's staff like her that makes people feel welcome!!! Very clean and a nice place to stay at. October 30, 2013
Rated 5.0 out of 5.0 by Very Nice Easy to find, reservations easy to make, acomindations very clean and up to date. October 27, 2013
Rated 5.0 out of 5.0 by great staff We enjoyed our stay and would came back in the future. There was noise from above us late at night and when we called the front desk they took care of it immediately. The room was vwry clean and all was just right!! October 23, 2013
Rated 5.0 out of 5.0 by Great room & staff We stayed only one night in Florence and loved every thing about our stay. The few staff which we conversed with were very friendly and attentive to details. Every questioned was answered with pride and concern for our comfort. October 16, 2013
Rated 5.0 out of 5.0 by Very friendly, comfortable,and great breakfast food. Had a very comfortable stay. Bed was great with a choice of soft or hard pillows. Breakfast had lots of great food to choose from. Felt very safe and cared for. Would defiantly stay there again and again. October 15, 2013
Rated 5.0 out of 5.0 by Pleasant Retreat comfortable room, great breakfast selections, lovely outdoor lounging areas in the back, large front lounge area...very convenient location between Tucson and Phoenix, close to Casa Grande Monument in Coolidge and Arboretum in Superior. October 11, 2013
Rated 5.0 out of 5.0 by Outstanding service and accomodations We were in town for a wedding. The staff was extremely accomodating and pleasant. Everyone from the front desk, to the staff in the dining room, and housekeeping went out of their way to make sure our stay was comfortable, stress free, and relaxing. The rooms were clean and the beds were very comfortable. I would highly recommend this hotel! September 25, 2013
Rated 5.0 out of 5.0 by Great Place! Everyone was pleasant and helpful, making my stay a very pleasant one. Clean room. Very pleased. September 8, 2013
Rated 5.0 out of 5.0 by Great service All of the staff was very accomodating. If I needed anything at all, it was taken care of promptly. They were all very friendly also. Room was great.....very clean and I was lucky with a great location in the Inn. Thanks to everyone. I also used the ball room for my daughter's rehearsal dinner. It worked out great and, again, all staff was very helpful! Breakfast had a good variety to choose from, hot & cold items. Everything was very tasty :# Loved the shuttle service to the Windmill #wedding location). Saved a lot of time and stress. Driver was very nice. September 3, 2013
Rated 5.0 out of 5.0 by Fantastic Stay I was very impressed with Desiree and all the staff at the Florence location. Everyone was helpful & friendly, while being personable! From the time I called asking questions to Desiree before arriving, to checking in & leaving...it was a real pleasure to be there. Desiree is a keeper for sure! I would recommend this Holiday Inn, to people I know looking to visit the area! September 3, 2013
Rated 5.0 out of 5.0 by Thoughtful Hostess I would like to say Thank You to Tanya who greeted me as I came into the hotel. She said "Mrs. B, I've been worried about you. I thought you would have been here earlier". She immediately made my day. Knowing that someone was awaiting my arrival meant a lot to me after driving 7 1/2 hours through the desert. Jeannie was the hostess the next morning and was equally gracious. I just cannot tell you how pleased I was to stay at your place. Blessings for all the travelers you make comfortable. September 2, 2013
Rated 5.0 out of 5.0 by What a wonderful experience!!! We had an emergency situation in our home and needed a place to stay real quick. Walked in and the representative at the front desk was not just good, she was great. She understood our situation and made an awful day bearable. I truly wish I would have gotten her name. The room was incredible and they included a free breakfast, which was really good. I commend the manager and all staff for a great stay. If you are in the area - don't miss this place...stay here! August 28, 2013
Rated 5.0 out of 5.0 by Great Place to Stay! An Amazing place for us to stay, we had lots of family in other rooms for a wedding. They couldn't have been nicer!!! August 28, 2013
Rated 5.0 out of 5.0 by Awesome overall! The staff was so nice and the king suite room was amazing. The two queen bed rooms are kind of small but still nice. If i ever have to come back to Florence, I'm definitely staying here! August 28, 2013
Rated 5.0 out of 5.0 by Great location for wedding guests We stayed at this property this past weekend for the Pagni/Boyde wedding taking place at the Windmill Winery just minutes from the hotel. Never stayed in Florence before, we weren't sure what to expect. The hotel was absolutely wonderful! They were able to accommodate our early check in request so we could get ready for the wedding. It was very convenient for us that we were able to bring our dog for just $20. The staff was amazing, especially Tanya! We told Tanya that it was one of the girls birthday and she searched high and low for a candle for us. She really took pride in her job and going above and beyond her duties. The hotel was very clean and the rooms were spacious! We enjoyed our stay very much! I have worked in the hotel industry for many years and appreciate the level of service we were provided with! Congrats to your staff and managers, keep it up! August 21, 2013
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