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Rated 4.7 out of 5 by 41 reviewers.
Rated 5.0 out of 5.0 by St Louis Like Florence The hotel staff was really helpful and attentive. The room was nice and clean, the bed was comfortable. Kids had fun in the pool and I enjoyed the fresh coffee, even at 11:00pm at night. Hotel was busy as it was the Valentines weekend and we did have to make a couple of requests to the front desk to have some kids running up and down the halls. The staff took care of the issues immediately. Nice property, our daughters entire softball team stayed here and we all had fun. February 22, 2014
Rated 5.0 out of 5.0 by Great, Clean Hotel and very nice staff I have stayed here on several occasions and have very been disappointed at all. The rooms are very clean and well laid out. The staff is always helpful and friendly. I can say that I have stayed at several Holiday Inn Express and this is one of the best I stay at. Thank you! February 4, 2014
Rated 4.0 out of 5.0 by Loved the mangers reception The bed was comfortable and the manager reception was one of the best I had at a hotel. January 17, 2014
Rated 5.0 out of 5.0 by A nice hotel Was a little hard for me to find getting off 72 because I forgot my GPS. But when I got there the room was nice, clean and the bathroom worked which has been a problem lately in IHG facilities in Corinth, MS and Candlewood in Brentwood, TN. I don't understand why some locations give you a little something for being a IHG rewards member and why some don't. This one did not. January 5, 2014
Rated 5.0 out of 5.0 by One of my favorite locations I stay at this location every quarter and have never been disappointed...the staff, room, breakfast and amenities are outstanding. January 1, 2014
Rated 5.0 out of 5.0 by Perfect stay and great service! Check in was easy. The clerk was so sweet and easy to work with! The room was super clean and comfortable. Appreciate the quality service, room & experience. Will definitely stay again! December 31, 2013
Rated 5.0 out of 5.0 by Dilightfully Uneventful I travel often on behalf of my employer and spend many nights in hotels of this level. The room and bed were comfortable and clean. TV and HVAC functioned properly and were not a distraction. This property is obviously well managed and maintained. As a frequent business traveler this is exactly what I look for in nightly accommodations. No surprises. Well done and I will certainly stay here again. December 15, 2013
Rated 5.0 out of 5.0 by Wonderful Guest Service Great hotel but what makes it outstanding is the guest service provided by the Front Desk staff in particular. December 10, 2013
Rated 5.0 out of 5.0 by Enjoyable & Relaxing This was my first visit to Florence, AL and my stay at the Holiday Inn Express was very nice and relaxing. The staff is kind, friendly and helpful. I stayed 4 days during the Thanksgiving week of 2013. It was a slower week for this hotel as far as guest stays, but nonetheless, everything was managed as if they were at full occupancy. Its location is great as far as restaurants/shopping; its located off of the main highway, Florence Blvd. December 1, 2013
Rated 5.0 out of 5.0 by Great service! I had a great stay here at this hotel. Will be back. Thank you November 20, 2013
Rated 5.0 out of 5.0 by Clean hotel comfortable bed A new hotel extremely clean.very large and comfortable rooms,friendly and helpful staff. excellant breakfast variety, would highly recommend the property. November 6, 2013
Rated 5.0 out of 5.0 by Pleasant Accomodations I enjoyed my stay in Florence. It is in a convenient location with shopping and food establishments close by. The room was clean, quiet and comfortable. The decor was modern and pleasant. The Large screen TV was a plus. The Hot breakfast was amazing. The hostess was very friendly and she showed genuine concern for the quests who came in to enjoy the full array of breakfast items. I can't wait to visit again! November 5, 2013
Rated 4.0 out of 5.0 by Nice place, friendly staff Everything was excellent! Check-in / check-out was smooth and problem free, room was spotless, kids enjoyed the pool and hot-tub. Only drawback was we got a room designated for smokers, so we all had that smell about us the next day. October 23, 2013
Rated 5.0 out of 5.0 by Comfortable and clean rooms. This is the 4th time I have stayed at this location. It is clean, the staff is friendly and it is close to restaurants. Overall you are able to relax, but even if your quiet sign is out, cleaning of adjoining rooms starts quite early. We first were given a room right next to the elevators and it was miserable, particularly starting at 6 am when breakfast is served. The staff was accomodating and moved us down the hall the next morning. Room 124 has lots of noise and my sister's bed even shook when the elevator touched the first floor. This would be best served as a storage room. The stay was pleasant and can't say enough about the friendly, helpful staff. One employee in particular has a very long red braided ponytail. She helped move us to the new room than she had cleaned so we could move, and was so personable. The next day in the breakfast area, she was so accomodating to meet our needs without even asking. Certainly plan to stay again when in town from St. Louis. October 15, 2013
Rated 5.0 out of 5.0 by Florence weekend The hotel provided a very good place to stay. Our stay was partly business and partly pleasure. The room worked very well and fit our needs. October 10, 2013
Rated 4.0 out of 5.0 by Breakfast Room TV You need to get "PROPAGANDA TV" off the television in the breakfast room, how about some thing informative like the WEATHER CHANNEL. October 6, 2013
Rated 5.0 out of 5.0 by My Stay in the HI-Express Florence My wife and I had a great visit in the Inn. We couldn't have selected a more comfortable hotel and the service was excellent. We'll stay there again when we come to Florence in 2014. Thanks! October 1, 2013
Rated 5.0 out of 5.0 by In late & Out early - A good night's sleep. Check-In was fast and staff was friendly. The room was clean, nice and quiet - I had a good rest after a day of traveling. Breakfast was standard for the chain and again had friendly staff working the breakfast area. September 4, 2013
Rated 5.0 out of 5.0 by excellent stay everything about this stay was spot on...food was excellent..staff were polite and professional..rooms were clean and bathrooms were clean with shower having lots of water pressure August 22, 2013
Rated 5.0 out of 5.0 by Great Accomodation at an Affordable Price I was pleasantly surprised with the hotel amenities, how welltheTV worked compared to most hotels. Also the towels and linen were clean and plentiful. Look forward to the next stay! July 22, 2013
Rated 5.0 out of 5.0 by Quality room My wife and I were in town to work for the week and found the room to be comfortable and convenient. It worked out very well. July 10, 2013
Rated 5.0 out of 5.0 by Popalaw1 Very nice and helpful. We traveled and stayed at 3 different locations, this was by far the best of the 3. All were Holiday inn express and suites. Greeted nicely and given great customer service. Managers reception in lobby from 5-7 with free drinks and hot and cold snacks was awesome. Free cookies and water for priority members. A definite return if in this area again. June 23, 2013
Rated 5.0 out of 5.0 by Really nice room and great breakfast It has been several years since I have stayed at the Florence Northeast location. My husband travels to Muscle Shoals often and always stays at this hotel. This trip we took my daughter and her husband so we had 2 rooms which were both really nice, very clean, nice comfortable beds. I really liked the room with the extra sitting area, bar etc....The breakfast was very good too and I really loved the pancake machine!! We will always stay at this hotel when we visit Florence. Thanks for the great service too. Also, great location as we love Logan's Restaurant. May 17, 2013
Rated 5.0 out of 5.0 by Everthing was perfect Enjoyed our visit and your staff was great !!! Food and rooms were great !! April 4, 2013
Rated 5.0 out of 5.0 by Alabama Trip Nice room, comfortable bed (very) assorted nice pillows, very quiet, great front desk staff! April 3, 2013
Rated 3.0 out of 5.0 by Slumber party We enjoyed our first night stay. But the next night the room next too us was unreasonably loud. We called down to front desk and complained. People were running, yelling, bouncing off the walls.... She said she would come up. Well evidently, she says she called them. And her solution was " they are having a slumber party so please understand!!" Seriously! We were on the 3 rd floor, I can't imagine if anyone was in the room under them. Next morning we counted 13 people coming out of the room and at breakfast, and there were still more in the room. I the asked the front desk gentlemen how many people are allowed in a room and he said depending on size of room no more then 4-5. I then proceeded to tell him about the night before and how many people and that the girl on the night shift said " they were having a slumber part?" He was quite surprised as holiday inn doesn't allow such a thing for their rooms. Our conclusion was either the girl at night knew the people and let them in, or they rented the room and snuck everyone else in the back door. So needless to say the last night was not very enjoyable!!!! March 10, 2013
Rated 5.0 out of 5.0 by Quiet, Clean, Great for kids We were very impressed with the look, cleanliness and amenities. Kids loved the indoor pool and we all enjoyed the variety of breakfast choices. We stayed on 3rd floor and had no problem with smoke. I do agree with the previous comment about being met with smoke from smokers as you walk out the door. Wish they had a designated area away from front door. This will definitely be my first choice of hotels in the area in the future - great value January 28, 2013
Rated 2.0 out of 5.0 by Put large parties by themselves A large party was in the room(s) next to us and across from us on a Saturday night. Why would you do that? Needless to say, they partied (with young children) until 3:00 AM. Also needless to say, we got a very poor nights sleep. Loud talking, doors slamming, etc. all night. When you have a large group check in (especially on a Friday or Saturday) , doesn't that send a signal to put them away from other guests? January 5, 2013
Rated 5.0 out of 5.0 by Great Service The evening gentleman at the check in was excellent. Even made me a fresh batch of coffee after I checked in! Very warm smile. January 1, 2013
Rated 5.0 out of 5.0 by Best in Shoals Clean, quite, comfortable and conviently located close to shops and restaurants. My favorite place to stay when I am able to visit my home town. December 14, 2012
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