Rated 4.7 out of 5 by 25
Rated 5.0 out of 5.0 by Bernie100 My Stay in the HI-Express Florence
My wife and I had a great visit in the Inn. We couldn't have selected a more comfortable hotel and the service was excellent.
We'll stay there again when we come to Florence in 2014.
October 1, 2013
Rated 5.0 out of 5.0 by SuperPoser In late & Out early - A good night's sleep.
Check-In was fast and staff was friendly. The room was clean, nice and quiet - I had a good rest after a day of traveling. Breakfast was standard for the chain and again had friendly staff working the breakfast area.
September 4, 2013
Rated 5.0 out of 5.0 by Ballgame excellent stay
everything about this stay was spot on...food was excellent..staff were polite and professional..rooms were clean and bathrooms were clean with shower having lots of water pressure
August 22, 2013
Rated 5.0 out of 5.0 by Rs1126 Great Accomodation at an Affordable Price
I was pleasantly surprised with the hotel amenities, how welltheTV worked compared to most hotels. Also the towels and linen were clean and plentiful.
Look forward to the next stay!
July 22, 2013
Rated 5.0 out of 5.0 by 1sport Quality room
My wife and I were in town to work for the week and found the room to be comfortable and convenient. It worked out very well.
July 10, 2013
Rated 5.0 out of 5.0 by popalaw Popalaw1
Very nice and helpful. We traveled and stayed at 3 different locations, this was by far the best of the 3. All were Holiday inn express and suites. Greeted nicely and given great customer service. Managers reception in lobby from 5-7 with free drinks and hot and cold snacks was awesome. Free cookies and water for priority members. A definite return if in this area again.
June 23, 2013
Rated 5.0 out of 5.0 by Elaine101 Really nice room and great breakfast
It has been several years since I have stayed at the Florence Northeast location. My husband travels to Muscle Shoals often and always stays at this hotel. This trip we took my daughter and her husband so we had 2 rooms which were both really nice, very clean, nice comfortable beds. I really liked the room with the extra sitting area, bar etc....The breakfast was very good too and I really loved the pancake machine!! We will always stay at this hotel when we visit Florence. Thanks for the great service too. Also, great location as we love Logan's Restaurant.
May 17, 2013
Rated 5.0 out of 5.0 by Nana1255 Everthing was perfect
Enjoyed our visit and your staff was great !!! Food and rooms were great !!
April 4, 2013
Rated 5.0 out of 5.0 by John50 Alabama Trip
Nice room, comfortable bed (very) assorted nice pillows, very quiet, great front desk staff!
April 3, 2013
Rated 3.0 out of 5.0 by Pj83257 Slumber party
We enjoyed our first night stay. But the next night the room next too us was unreasonably loud. We called down to front desk and complained. People were running, yelling, bouncing off the walls.... She said she would come up. Well evidently, she says she called them. And her solution was " they are having a slumber party so please understand!!"
Seriously! We were on the 3 rd floor, I can't imagine if anyone was in the room under them.
Next morning we counted 13 people coming out of the room and at breakfast, and there were still more in the room. I the asked the front desk gentlemen how many people are allowed in a room and he said depending on size of room no more then 4-5.
I then proceeded to tell him about the night before and how many people and that the girl on the night shift said " they were having a slumber part?" He was quite surprised as holiday inn doesn't allow such a thing for their rooms.
Our conclusion was either the girl at night knew the people and let them in, or they rented the room and snuck everyone else in the back door.
So needless to say the last night was not very enjoyable!!!!
March 10, 2013
Rated 5.0 out of 5.0 by bham Quiet, Clean, Great for kids
We were very impressed with the look, cleanliness and amenities. Kids loved the indoor pool and we all enjoyed the variety of breakfast choices. We stayed on 3rd floor and had no problem with smoke. I do agree with the previous comment about being met with smoke from smokers as you walk out the door. Wish they had a designated area away from front door.
This will definitely be my first choice of hotels in the area in the future - great value
January 28, 2013
Rated 2.0 out of 5.0 by Shelly92 Put large parties by themselves
A large party was in the room(s) next to us and across from us on a Saturday night. Why would you do that? Needless to say, they partied (with young children) until 3:00 AM. Also needless to say, we got a very poor nights sleep. Loud talking, doors slamming, etc. all night. When you have a large group check in (especially on a Friday or Saturday) , doesn't that send a signal to put them away from other guests?
January 5, 2013
Rated 5.0 out of 5.0 by kgeer Great Service
The evening gentleman at the check in was excellent. Even made me a fresh batch of coffee after I checked in! Very warm smile.
January 1, 2013
Rated 5.0 out of 5.0 by Jichan Best in Shoals
Clean, quite, comfortable and conviently located close to shops and restaurants. My favorite place to stay when I am able to visit my home town.
December 14, 2012
Rated 5.0 out of 5.0 by LightTravelingMom Excellent Choice for Relaxing
This hotel is super clean, quiet, and convenient to all activities at UNA or day trips in the quad cities area of NE Alabama.
The staff met our every request with a cheerful smile.
The rooms are super clean and up-to-date in style appointments.
The hotel was safe and fun for our family, with keyed entrance to the pool and other areas. The children especially liked the little "store" in the lobby and the heated indoor pool.
Breakfast was generous, hot, and fresh.
Great place for families and anyone who would like a quiet, relaxing getaway.
November 10, 2012
Rated 4.0 out of 5.0 by nonsmoker1227 Watch out for 3rd floor - SMOKEY
If you are a non-smoker, make sure they don't try to put you on the 3rd floor. I requested a non-smoking room and they assigned me to one on the 3rd floor, right next to the 4 smoking rooms. By the time I arrived at my room my lungs were so full of smoke that I could have smoked at least an whole cigarette. The housekeeper had the rooms open to clean and freshen them, which made the smoke enter the hall.
Of course I did not stay up there. I informed the front desk from the room phone and was given a room on the second floor. Unfortunately the noise level was almost as bad as the smoke. (one week later and I am still coughing# There needs to be some sound proofing between floors. I could hear the person#s) upstairs walking and talking all evening and during the night while I was trying to sleep. I wonder if the people beneath me had a similar experience.
Leaving the hotel from the main entrance was also a smokey experience, the hotel clerk was smoking at the door, when the doors opened I was greated by the smoke, and I had to walk right past him to get out. At least the guests were across the parking lot - smoking.
They sould make this a smoke free environment. It states no pets, but there was a dog at the entry of the breakfast/lounge area.
October 14, 2012
Rated 5.0 out of 5.0 by Docbliss Great Hotel
Stayed for a week on business. Loved the social event on monday nights.
Will stay again if in town.
September 30, 2012