Rated 3.8 out of 5 by 129
Rated 5.0 out of 5.0 by broke down Perfect Stay
we was coming back from the keys and our vehicle broke down . we had to stay overnight while it was being repaired and this hotel was perfect. very relaxing and very relaxing
July 17, 2014
Rated 2.0 out of 5.0 by christopher s Experience
Staff was pleasant. We have stayed at this hotel in the past. Unfortunately, our experience this vacation was not pleasant. The room was filthy! The bathroom was not cleaned prior to our arrival (there was hair on the floor, and there were 2 insects in the tub). The price should have been half of what it was for this experience. Will have to evaluate the options next time we want to visit the Keys.
July 9, 2014
Rated 3.0 out of 5.0 by Jlambert0731 Sleepless night
The overall hotel was fine. Our problem was with special requests. We had requested an infant crib for our child in our reservation online. We called a week prior to our arrival to confirm, and were told that there was no problem. When we arrived, we were told that "the" crib couldn't be found. So we spent a sleepless night with our child. They compensated some off of the price, but we were still exhausted the next morning!
June 25, 2014
Rated 5.0 out of 5.0 by KJK2 Caring and Helpful Staff
The hotel was in a perfect spot for visiting Everglades National Park and going snorkeling at John Pennycamp Park. Any questions we needed answered about directions to attractions, good places to eat, etc. were cheerfully and helpfully answered. We were very satisfied with our stay.
June 20, 2014
Rated 5.0 out of 5.0 by Flamingosam Clean room and great breakfast.
My wife and I stayed for two days while exploring Key Largo area for an upcoming motorcycle riders group trip. It was a perfect location and the price was right; the staff even said we could park our bikes overnight in the protected entrance area. My room (king) was spacious and clean. I'll certainly recommend this facility to our rider's group.
June 19, 2014
Rated 3.0 out of 5.0 by dozer dog not satisfactory for a Holiday Inn
I was not satisfied for this being a Holiday Inn. It was old and not very clean on the outside. Was outdated looking even tho they tired to make it look like new inside and out.
The breakfast bar was not stocked quickly. We had to wait about 15 minutes for the sausage gravy to be replenished.
I would not recommend this hotel to anyone..
June 18, 2014
Rated 4.0 out of 5.0 by keydreamin comfortable hote - easy access to the city
I stayed at the Holiday Inn Express - Florida City. I had to go to Miami for the night and come back to Key West the next morning. Bottom line - I needed a place to sleep.
The front desk was courteous and the room was clean. I dropped off my bag and headed to Miami. I returned later that evening and had a nice, peaceful sleep. The only issue I had was the shower lever did not work properly. The lever to turn on the shower was really hard to maneuver, which made my shower, well, almost obsolete. Other than that, the room was adequate.
June 18, 2014
Rated 5.0 out of 5.0 by Camper101 First Visit
We decided to stay at this hotel as we were returning from camping a week in the Keys. We could have stayed at a hotel in Key Largo or somewhere else, but the prices were almost double. The short drive was worth the extra $100 in my pocket. This hotel had plenty of room and accommodations even though there was a youth group staying there too. The breakfast was well worth the stay. They had bacon, eggs, sausage, biscuits and gravy, cinnamon rolls, pancakes, fruit, cereals, and many other items. The staff took pride in what they cooked. It did not taste like the powdery fake stuff you get at some "free breakfast" hotels. The rooms were very clean, and for my family of 4, very spacious with the high ceilings, comfortable beds, and cable and internet. The front desk staff were courteous and friendly. The pool was a bit small, but my kids enjoyed it and that's what counts. Some may say that it might have felt more luxurious than it was because I had been camping for a week prior to my visit. That may be a little true, but even if I were not camping, I know that I would enjoy staying at this hotel . We will definitely be back.
June 16, 2014
Rated 5.0 out of 5.0 by Tightliner Convenient to the Keys and my fishing destination at the Ocean Reef Resort
Very comfortable, clean, nice staff and convenient to my fly fishing destination at the Ocean Reef Orvis outfitters.
June 10, 2014
Rated 3.0 out of 5.0 by Sandy76 Nice hotel
Ended up staying here another night and this time was able to get a suite. Was very disappointed in the breakfast, as they did not have any meat selections. The day before there was sausage patties, bacon and links but nothing on the next morning, very disappointed in this. We like to stay at Holiday Inn Express' and the last two stays at this hotel was not inviting at all.
June 3, 2014
Rated 4.0 out of 5.0 by Sandy76 Nice Rooms
Overall the stay was nice. Had some issues with checking in but the lady was nice about it. However the next morning at breakfast this lady in the lobby was a little hostile when asked a question. There were no plates at breakfast so made it a little hard to eat what they were serving.
June 3, 2014
Rated 1.0 out of 5.0 by Movie maker Broken
This place is broken. Keys don't work. Everyday I had to change keys. That's the worst when you're the last room at the end of the hall and have carried up your 5 cases of gear after working 16 hour days. Then have to walk all the way back to reg to get them changed every-night. Horrible. Staff Missed cleaning my room 2x n the 5 days I stayed there.
A/C went out in the eve and they had no one to look at it so they made me change rooms late night the night before I left.
Bad experience. Food was bad plus rotten juices
Overall the place is broken..
June 2, 2014
Rated 5.0 out of 5.0 by linbia comfort
room was clean - beds were comfortable - bathroom clean and everything very clean and fresh. breakfast was delicious
June 1, 2014
Rated 5.0 out of 5.0 by Thomas 54 great place to stay on the way to the Keys.
The KFC down the street was horribly dirty. The hotels was great.
would stay there again.
May 13, 2014
Rated 3.0 out of 5.0 Personal de limpieza
El primer día no asearon la habitación porque el personal de limpieza sale a las 14:00 hrs., y no le da tiempo de terminar las habitaciones, en otro día de estancia, la cama no fue aseada debidamente y solo se regreso la ropa de cama a su lugar, mi malestar es por el aseo en habitaciones. Le hace falta un poco de mantenimiento al edificio. Personal de recepción y comedor excelente.
May 12, 2014
Rated 4.0 out of 5.0 by Rick H On the way to the Keys
Very helpful and attentive staff. Used ony as a stop over en route to the Keys. Room clean and tidy as you'd expect
May 10, 2014
Rated 4.0 out of 5.0 by Elaine63 Deodorizer in check-in area
The fragrance of the deodorizer in the check-in area was so strong that I could hardly breathe. The desk clerk stated that this system was being put in all Holiday Inns. We almost cancelled and left, but the room was OK, so we stayed. The clerk did give us a discount to make up for the discomfort, which was good. I suggest that they do away with the deodorizer.
April 22, 2014
Rated 4.0 out of 5.0 by Martijn77 Perfect for The Keys / Everglades
Great Stay, friendly staff, somewhat older interior. Good beds.
April 21, 2014
Rated 5.0 out of 5.0 by turbollito Best IGH beds I've slept on in recent memory
Had a great experience at this Holiday Inn. The staff was very friendly and helpful in referring places to eat.
April 12, 2014
Rated 5.0 out of 5.0 by Janemsm Gateway to the Keys
Wonderful place to stay. Close to visiting our daughter at college, yet far enough away to enjoy the Keys. Also located near some great shopping.
April 3, 2014
Rated 5.0 out of 5.0 by mystyck696 Nice Stay
The staff and the hotel itself were very nice and comfortable and took care of all my needs.
April 2, 2014
Rated 5.0 out of 5.0 by sailorjoe Great Couple of Nights
We checked in late on Saturday Afternoon and didn't get the King room that we reserved. They did get us a Mini Suite however that was just as comfortable. We had a little issue with the waste basket in the bathroom not being emptied, but the front desk quickly took care of this.
One issue was the hallway end doors could not be used for entry so everyone parked close to the front doors. Not a problem for us, but it could be if it was raining... nearest open spots were dozens of cars away.
Everything else was GREAT!
April 2, 2014
Rated 2.0 out of 5.0 Not Satisfied with stay
When we entered the room we noticed that the carpet was dirty as if it had not been vacuumed. There were crumbs on the floor.
The pillow had hair on them
The shower floor was filled with hair and the shower did not drain - it was quite disgusting
Upon check in, the person at the front desk barely even looked at me and seemed angry.
March 31, 2014
Rated 1.0 out of 5.0 by Fingersfri Terrible night
This was to be a pleasant outing with friends. I reserved two rooms, one for us and one for our friends. The price was very high, but agreed upon by all. I requested early check-in and our rooms were not ready when we got there. When we did check-in, the rooms were dirty and very worn, needed updating. Our rooms were on different floors, even though we requested rooms next to each other. The toilets were dirty and did not work properly. The showers were absolutely terrible, we could not rinse out the soap in our hair because of low pressure. The drains barely worked and backed up. The carpeting in the rooms was very worn with spots all over. The rooms had a foul odor. The exit door of the hotel which was right by our room did not work, so we had to walk around the hotel to come in the front door, usually in the rain. The neighborhood where the hotel was located was not the best. This was evident since the hotel gated the rear entrance to the parking lot at night. I did not feel safe. I was embarrassed for my friends. I will never stay at this hotel again. I am starting to lose confidence in Holiday Inn Express, and I am a Platinum elite member of the rewards club. Which, by the way, I was not recognized as when I checked in. Do not stay here, and the price is ridiculous.
March 8, 2014
Rated 3.0 out of 5.0 by Donzi Hotlel service
Disappointed in the staff handling there daily functions. Did not have coffee one day of the stay. Were told the kitchen staff took the key home with them. The hotel did not have an extra key.
Could not make change at the desk for their vending machines after 3:00pm. Were told we should have gotten change before we returned to the hotel. Had to go out for soda and water. Next year we will probably look for other accommodations in Florida City.
March 7, 2014
Rated 4.0 out of 5.0 by Karl Heinz Gute Lage
Gute Lage des Hotels für Ausflüge, soweit alles gut, nur der Frühstücksraum war an unseren zwei Übernachtungen immer stark Überlaufen - Wartezeiten!
March 5, 2014
Rated 5.0 out of 5.0 by Alamo City Outstanding staff!
The staff greeted us every time we came in the door. When asked, they offered directions and restaurant recommendations. The breakfast buffet was nice and the lady there went out of her way to welcome everyone. It was one of the only places where we have stayed that the dining tables were cleaned between guests.
March 3, 2014
Rated 4.0 out of 5.0 by Fuzzy lop To the keys
Adequate way station on the way to the keys or Everglades
Close to Robert is here.
February 28, 2014
Rated 3.0 out of 5.0 by traveler815 good hotel
Clean room and good service. Only downside is that the room had a musty smell.
February 27, 2014
Rated 3.0 out of 5.0 by Chazz30 Needs updating
This hotel is a ok choice. It was a place to sleep and the beds were clean. The rooms need a little care and the beds need upgraded to get a higher rating. The beds were not what I have got accustomed to sleeping on at Holiday Inn Express hotels? It does not measure up to the other HI Expresses we have stayed at in the past few years.
Still better than most hotels, however could have been better with some upgrades and a little work on the inside of the rooms,
February 26, 2014