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Rated 4.2 out of 5 by 149 reviewers.
Rated 4.0 out of 5.0 by Smaller Hotel that's Big on Customer Service This was a very good Hotel experience. The parking lot is a little cramped, and the breakfast area was cramped and uncomfortable but the customer service was top notch and the room was clean and comfortable. The front desk manager was very polite, friendly, and helpful. October 21, 2013
Rated 5.0 out of 5.0 by Super staff. Nice rooms for NYC. Shuttle to and from airport and subway made it easy to forget we wanted to stay in overpriced Manhattan. Clean, comfortable rooms. Would stay there again. October 19, 2013
Rated 5.0 out of 5.0 by First time at HIE LaGuardia I arrived late (11:45PM +), called the hotel for the shuttle, they picked me up within 15 minutes despite a "bottle neck" of cars parked to pick up arriving passengers. Hotel staff (Eric) was very efficient and friendly in checking me in. Room was clean, nicely appointed and relatively quiet even though I was in a room right by the elevator. Check-out was quick and easy. I asked the staff to call a taxi for me; she called a town car with no signage. He was a little expensive and I prefer regular taxis, but it was OK. Next time I'll ask for a taxi, not a town car. I'd definitely return. October 16, 2013
Rated 4.0 out of 5.0 by Good Location for LGA Relatively close to the airport. Comfortable room, great staff. October 15, 2013
Rated 2.0 out of 5.0 by Guest1 I stayed only one (1) night and was charges for two (2) nights Desk clerk had to leave desk to operate elelvator. Hard for them with lots of folks coming in and inconvenience for me October 14, 2013
Rated 5.0 out of 5.0 by Great service and hotel I have been staying at this hotel on and off for the past 2 weeks and its nice when you walk into lobby the front counter hostess remembers your name. October 13, 2013
Rated 5.0 out of 5.0 by Highly Recommended I spend a good deal of time in the NYC area and when I am east of the river this hotel is where I call home. October 6, 2013
Rated 5.0 out of 5.0 by Great experience Thank you for my great experience with Holiday Express in La Guardia-Airport.The staff are very professional and the hotel is clean.Carolina and Milagrosa are polite. October 2, 2013
Rated 5.0 out of 5.0 by Laguardia Arpt Old hotel but comfortable with a super staff. Very accommodating and helpful! Will return next year. September 29, 2013
Rated 5.0 out of 5.0 by Convenient Shuttle, Clean Rooms, Friendly Staff Shuttle to and from airport, mall, subway and local restaurants was convenient. Staff offered me free water which is a rarity in NY! Rooms were clean and staff was attentive and always smiling. September 29, 2013
Rated 5.0 out of 5.0 by AMAZING STAFFFF Everyone is amazing. People need to understand that this is NY, you cant compare facilities here to those in Wichita, KA per se. as a frequent traveler i recognize a stellar staff when i see one, Great job Holiday inn September 23, 2013
Rated 5.0 out of 5.0 by Excellent value This hotel is good value for money. The rooms are neat, clean & comfortable - but there is room for improvement. The staff provide very friendly service. The breakfast is great - lotsa variety. The free shuttle service to/from the airport & subway is a great value-add. September 19, 2013
Rated 2.0 out of 5.0 by Very Disappointed I have stayed at a number of Holiday Inn Expresses and this is the first time I can honestly say I was very disappointed. If I return to the NYC area, I will travel a little further to the airport and stay at another Holiday Inn Express! While the facility and rooms were clean and well cared for, the staff, some of whom attempted to argue with me on more than one occasion, were not near as friendly and accommodating to their Platinum members as has been my experience at other HIE properties. The clerk who checked us in told me upgrades for Platinum members were not available at this property and while they would give me a discount, they wanted me to know they were breaking all the rules by doing so. We experienced problems with room assignment when one of our group members opened the door of what was to be a king room and found double beds, and one of our group members discovered her room had been assigned to a second guest when she was in bed and a family entered her room while she was sleeping. When she went down to the desk to get her key card changed, the desk clerk attempted to convince her there was no need to provide her new keys for the room as the family had been assigned to another room and would not be re-entering her room! We were also very disappointed in the breakfast experience at this site. The breakfast room is extremely small, poorly arranged, and unable to accommodate all the guests eating on any of the three mornings we were at the hotel -- with the overflow of people eating having to sit and stand in the lobby to eat their breakfast. It also appeared as though they were trying to cut corners by not offering gravy for the biscuits, cheese in the omelets, etc. When compared to a budget or discount hotel, our experience at this property was not bad -- but certainly not the quality and standard we've come to expect from Holiday Inn Express! September 19, 2013
Rated 5.0 out of 5.0 by SUBERB!! The satff at this location was beyond excellent. They really went out of their way to make sure that you felt welcomed and taken care of! The hotel was beautiful and very clean. My only complaint would be that the room was a bit small. With that being said,they more then make up for the size of the room with the customer service and cleanliness!! I would recommend this hotel to all! Thank you for a great experience!!! September 12, 2013
Rated 4.0 out of 5.0 by mexican food Don't order from the Mexican menu for delivery. AWFUL food was spilled in the bag what a mess when we opened it. We did give A $10.00 tip too bad we didn't open the bag first. Drop them from yopuir repetoiore September 11, 2013
Rated 4.0 out of 5.0 by Work The staff was very friendly. One shuttle pickup from the Queens City mall was very delayed. The staff was extremely apologetic for the mixup and added 1000 points as an apology. Room was quiet and comfortable. September 8, 2013
Rated 1.0 out of 5.0 by Not worth it for us open Chose for location to attend us open. Disaster from get go. Lied to about shuttle service from airport. Finally took cab. Terrible smell in room. Must be former smoking. No services at all. No food. No bar. No tennis on tv. Never again. September 4, 2013
Rated 3.0 out of 5.0 by Everything was excellent except the hygiene of the rooms and bed sheets Everything was excellent except the hygiene of the rooms and bed sheets August 26, 2013
Rated 4.0 out of 5.0 by Great staff I had a very good stay. Enjoyed my hard boiled eggs for breakfast and slept well in a comfortable bed. It was convenient to all the places I needed to go. August 26, 2013
Rated 5.0 out of 5.0 by Just a night waiting for an early flight Everything was clean and very nice staff. I always look for cleanliness as my priority. Great shuttle service to LGA. Pleasant stay August 24, 2013
Rated 5.0 out of 5.0 by Great staff, exceptionally clean room The staff was kind and helpful. My room was clean and cozy. August 16, 2013
Rated 5.0 out of 5.0 by Good Holiday Experience Dear All This was my first trip to Newyork ; whenever I first arrived to the hotel I had a little bit concerns and worries but the interest and the smiling of the lobby emloyees had wiped out all of my concerns and worries. The quality of the room is good , the variety of the food in the breakfast could be incerased . As a result I'll recommend your hotel to everybody around me. Best Regards. August 12, 2013
Rated 5.0 out of 5.0 by great service Nice hotel with a comfortable room. We started our vacation here with a two-night stay and came back for our last night. The staff is pleasant, and the front desk very helpful, especially Eric. The shuttle service is awesome--subway, mall, airport, and will even pick you up after dropping a rental car. We never waited more than 10 to 15 minutes for the shuttle. Many choices available for breakfast. Limited parking, but we were able to park in the lot. It took us a few tries to locate because we could not bring up on our GPS. Follow the directions from the hotel website exactly. The hotel comes up quickly. I was too busy watching the traffic, as to why we missed it. One of the lower priced in the area. Clean. Nosier on highway side, but after long days in the city, we did not even notice. August 10, 2013
Rated 3.0 out of 5.0 by Very poor breakfast area. All staff members did very good job but it needs to improve and better maintenance on the property. The pancake and juice machines never worked right. You need to re-invest to improve your image!! JKD August 8, 2013
Rated 4.0 out of 5.0 by Posted on Tripadvisor I was in New York to attend a funeral. The Holiday Inn Express was exactly what I needed. From the complementary shuttle service at the airport and mall/subway with Abdool, to the nice greeting from Caroline at Check-in. The Room was clean and the housekeepers checked with me every one day to see if there was anything I needed. For the record everyone on the hotel staff was friendly to me. Also, Eric gave me a great recommendation for an Italian restaurant. I will stay there next time I am in New York August 7, 2013
Rated 5.0 out of 5.0 by Great Customer service The general manager, Glenda and the front desk clerk, Eric; were so polite and accommodating to our every need. They not only went above and beyond for us, but for every guest at the hotel. I will stay, and recommend anyone I know to stay at that hotel for their great customer service alone. August 6, 2013
Rated 4.0 out of 5.0 by Quiet room One of the perks is the free shuttle to the subway as we were planning a couple of days in The City. The drivers were friendly and never had to wait too long to be picked up or dropped off. When we arrived, they didn't have a room ready for us and explained that we had a walking tour in The Village and had only about an hour to get there. The customer service girl called the manager and within a few minutes we got a room! The room was clean, beds were comfortable and it was quiet on the 4th floor. August 5, 2013
Rated 4.0 out of 5.0 by Good Holiday Inn I've stayed here before and I know what to expect. The shuttle to and from LGA is handy though the 1st time I took it, it took nearly an hour to get to the airport. This last time, less than 10 minutes! The shuttle also goes to the subway and it's a great service. The OJ machine was broken this time around but they had OJ for us by request. It's not the quietest hotel but it's not their fault they're near the airport! August 4, 2013
Rated 5.0 out of 5.0 by Excellent Location Location is close to LGA which allows the ability to use a car to explore Long Island with a gas station located next to hotel permitting easy refill when returning rental cars. Hotel provides free on-site parking. When exploring NYC, the hotel provides a shuttle ride to the subway about five minutes by van or a 20 minute walk. Rooms are clean and quiet with a decent morning breakfast. Front desk staff is friendly and helpful and can provide printed directions. July 29, 2013
Rated 1.0 out of 5.0 by The worst Holiday Inn Express Ever Do not stay here unless you want left in the dark in the middle of the night waiting for a shuttle bus that never shows up on time. Most of the staff are not able to have fluent conversations or understand what you are asking for. I had a very bad experience here, I'm still haunted by the shuttle driver flying by me at 40 miles an hour, watching my son try to chase the shuttle down and watching him drive away at 12:30 AM. July 26, 2013
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