Rated 4.2 out of 5 by 173
Rated 5.0 out of 5.0 by BigA Exceptional Staff & Service
While the Inn itself was a bit off the beaten path, and the property shows a bit of "wear" in places, the friendly staff and the way they went out of their way to get us to & from places we wanted to visit was simply amazing. We have never been as totally "looked after" as we felt we were here. And being in a place like New York City made that kind of feeling even more important to us! THANK YOU to a wonderful group of people! We appreciated each of you very much!!
On a slightly negative note, I would comment that the breakfast area was very very small, and was quite crowded each time we had breakfast. The scrambled eggs were "rubbery" and basically tasteless and the turkey sausage was not good in our opinion. Also the peanut butter was HORRIBLE! This is the first time we've seen "Heinz" peanut butter at a HIE location, and I suggest someone who procures this stuff open a container and take a look. Oil on top, hard on bottom! YUCK!
October 19, 2014
Rated 5.0 out of 5.0 by seabird1021 Perfectly Adequate for My Needs
I needed to spend a night near the airport in order to catch a plane on the following day. Everything about my stay was fine. Hey, it's a Holiday Inn Express not a four star resort hotel. That being said, the hotel is very clean (some of the staff was actually scrubbing, yes scrubbing, the entry lobby floor when I was leaving. On arrival, I asked for an even-numbered room away from the highway and was given one with no hassle at all. The room itself was clean, nicely furnished, with everything I needed plus a fridge, which was a nice bonus. I can't say enough good things about the staff. Each and every one of them was pleasant, knowledgeable, and courteous. They couldn't seem to do enough for me. Again, is this where I want to stay on vacation, probably not, but for an airport hotel, it's very good.
October 17, 2014
Rated 2.0 out of 5.0 by dfgs Not a good value
Too close to highway and traffic was very loud all night. They are slow to pick up from the airport. Breakfast was good and rooms were clean. Too high priced for lack of comfort.
October 17, 2014