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Rated 4.1 out of 5 by 427 reviewers.
Rated 5.0 out of 5.0 by Enjoyable stay Given what niche this hotel exploits, we found it very good value overall. Easy to find, car parking was adequate, the bed was comfortable, linen clean and fresh. The hotel location is OK and was free from from external noise. Breakfast was wholesome with a choice to suit most palates. The staff were courteous, friendly and helpful. My only comment for improvement would be to improve the lighting in the car park. Would we return? Yes we would! November 30, 2014
Rated 5.0 out of 5.0 by Pleasant stay Speedy check in, comfy room, good night sleep and breakfast is better than expected. Good value! November 29, 2014
Rated 5.0 out of 5.0 by Business travel Good size clean rooms Friendly staff Would recomment there be a take away breakfast option November 28, 2014
Rated 5.0 out of 5.0 by great service we were very happy to stay in this hotel, we found the staff very friendly, and the hotel is very handy for visiting the family. November 27, 2014
Rated 4.0 out of 5.0 by Great place to stay A lovely welcome on our arrival. Staff very friendly and good recommendations where to have an evening meal. Rooms very spacious and comfortable. Breakfast offered hot and cold buffet. Close to the channel tunnel, would certainly stay here again if crossing into France . November 26, 2014
Rated 4.0 out of 5.0 by Holiday Inn, nr Eurotunnell Very conveniently placed for the Eurotunnell, which is literally 2 mins away. Tesco fuel station right next door too. Hotel staff were welcoming and friendly. Room was basic but clean. Bar was expensive, as usual. Only used the "restaurant" (eating area) for breakfast, which was grim. Sure, there were cereals November 25, 2014
Rated 5.0 out of 5.0 by Muy buen Hotel Lo recomiendo es fantástico barato y muy agradable el trato a los huéspedes. November 25, 2014
Rated 5.0 out of 5.0 by Comments Below We had a most enjoyable stay with very pleasant staff. I would suggest, however, that the person designing this questionnaire be more polite. The statement at the foot of this box should read "PLEASE write at least fifty characters in this field" November 23, 2014
Rated 5.0 out of 5.0 by ALWAYS MADE WELCOME We return from our holiday home in France every year and look forward to staying at The Holiday Inn Express at Cheriton.We are always made welcome by the staff, whom remember us from previous visits over the past 4 years.After a 500 mile journey it is reassuring to know that a friendly welcome decent food and a nice room awaits you.Recent improvements to the Menu and bedding were very welcome. November 20, 2014
Rated 4.0 out of 5.0 by Good basic hotel with VFM A good basic hotel. Clean with decent rooms in good condition. That breakfast is included is a bonus, and there is a good selection of hot and cold food. November 18, 2014
Rated 3.0 out of 5.0 by disappointing I stayed at the HI express several times and recommended it to friends and family .. its very close to the port and good value. I was very disappointed this trip. The lift would not go to the second floor and the room heating was not working. The restaurant menue was small and the food was clearly either out of the microwave or the deep fryer. The staff were friendly but ran all areas so if you want a drink and several people were checking in something had to give. If anything the staff were over familiar, I prefer not to be called pal or mate but perhaps thats because I am an ex hotelier. The 'chef' kept walking into the restaurant during service and his appearance was not good. November 18, 2014
Rated 4.0 out of 5.0 by Great value for money and perfect for the tunnel Comfortable beds, clean rooms and reasonable showers. Great value for money and very close to the channel tunnel entrance, making it perfect for early starts. Use it regularly and never disappointed. November 16, 2014
Rated 5.0 out of 5.0 by great hotel wonderful hotel with great staff food good rooms very clean wlll be staying again November 13, 2014
Rated 4.0 out of 5.0 by A great place to stop for the Channel Tunnel Close to the Tunnel, this hotel is an ideal stop over. Rooms are a good size, beds comfortable and plenty of hot water. The staff are friendly and helpful. Food in the restaurant is a bit limited and obviously pre-prepared, however it was surprisingly tasty. We travelled with a dog, who was made very welcome. Although the dog is not allowed in the restaurant/bar area, there are tables and chairs in the reception area where owners can sit with their dog whilst eating dinner and / or breakfast. We would not consider staying anywhere else when staying in Folkestone. Good value for money. November 13, 2014
Rated 5.0 out of 5.0 by Perfect stay Always have a good sleep before driving abroad. Beats getting up early to drive to Dover. and then the long drive to Germany. Peace of mind knowing that your just 10 minutes from Dover. November 12, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Clean and comfortable, modern accommodation. Very polite and helpful staff. November 11, 2014
Rated 4.0 out of 5.0 by Good location for Channel Tunnel Perfectly situated if you are planning to use the Channel Tunnel. Staff very friendly and accommodating. Room comfortable and WiFi reception adequate. November 10, 2014
Rated 5.0 out of 5.0 by Handy for the Eurotunnel Ideal location for an early tunnel crossing. Hotel is relatively new and in very good condition. November 10, 2014
Rated 5.0 out of 5.0 by Handy for The Channel Tunnel Second visit to Holiday Inn Express at Folkestone. As before we had a comfortable stay, nice breakfast and convenient for The Channel Tunnel. November 9, 2014
Rated 3.0 out of 5.0 by Breakfast included The staff and the room were fine. We had to have a continental on leaving the country this was bagged and waiting for our departure (This went in the nearest bin and we had hot food at the Euro hub) on the way back from holiday we stayed for the full beakfast but to call that a breakfast is an insult. my children had the hot breakfast sausage beans and solid scrambled egg (How can that be). they left it. Next time we will stay further away November 6, 2014
Rated 4.0 out of 5.0 by Excellent value and great staff Have stayed a few times now , rooms clean , excellent value and the front staff are always superb. For a family of four with breakfast included its the best value I have found . Thank you November 4, 2014
Rated 2.0 out of 5.0 by Decent hotel I have used this hotel for many years now as a useful stopover point before crossing to Calais. The late check in facility is great, as is the cleanliness of the rooms. However, on my most recent stay I was really disappointed with check in as the man on the desk managed to get through the whole process without making eye contact, managing to make me feel invisible - really really annoying. The room was clean and adequate although you can tell a man designed it given that the plug sockets were at one end of the room and the mirror was at the other. Is it too much to ask for the desk to have a mirror over it next to the plug sockets for the convenience of guests? The breakfast the next morning was a pretty horrible affair consisting as it does of a hot plate with scrambled yellow concrete, beans and sausages, and an ancient rotating toaster - the best bits were the hot rolls and pastries. However, its been located purposely to serve Eurotunnel and for a clean bed after a 300 mile drive and an early train the next day it was fine. November 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel for Euro Tunnel The Holiday Inn Folkestone a great experience. Staff very helpful, friendly and polite. Room comfort - perfect. Breakfast very acceptable. Perfect for a nights stay before travel with parking available for nights whilst away, or parking whilst away with hotel stay on return. at very good rates November 3, 2014
Rated 4.0 out of 5.0 by Start of holiday Excellent reception staff. For dinner we were offered the options of eating in the hotel, or a list of local restaurants or takeaways that would deliver to the hotel (not encountered this before!) We chose to eat in and were not disappointed by the somewhat limited choices (which still managed to cater for most tastes). Taffy the member of staff was great. Breakfast was OK but limited when compared with other places we had stayed (but then, it was included in the price and offered all the usual things). We did not pay the listed room rate as we had found a deal - I think that it would have been overpriced at the full rate. November 3, 2014
Rated 1.0 out of 5.0 by no shower, no service Arrived to be told that we'd have to wait an hour and a half before we could even order a pizza as there was only one chef (we were offered a variety of take-away but frankly were too tired to bother and I do not like ordering these as they inevitably arrive just warm at best#. Next morning the shower mixer wasn't working, called down and was told someone was on their way. Waited, nobody came so called to say we needed to leave, was told the person was one the way and couldn't be cancelled. Nobody came. Went down, breakfast poor selection #no bacon for a full English?). going back to Folkestone this week, will be booking a rival this time. Staff all nice, offered a small sum in compensation but really just want the facilities to work. November 3, 2014
Rated 5.0 out of 5.0 by Convenient for Channel Tunnel Location meant we were able to take our time travelling to the hotel, have a restful evening and overnight, then get an early Shuttle next morning, taking a breakfast box with us. Only negative was that the advertised internet access required registration with some 3rd party company, which we were not prepared to do. Why not provide simple Wifi access? November 2, 2014
Rated 5.0 out of 5.0 by Nice Hotel withas friendly staff in a great location for the Euro Tunnel Terminal Stayed here with my wife and youngest son prior to a quick shopping trip to Calais. Plenty of free parking. Duty manageress very welcoming and offered advice on local eateries and how to get to the tunnel terminal in the morning. Had a comfy night in the family room followed by a breakfast that set us up for the day. Would definitely stay here again. November 2, 2014
Rated 4.0 out of 5.0 by Well located, great welcome Good stopover before our journey via Eurotunnel. Reception staff were exceptional, helping with restaurant recommendations and getting some letters posted. Far better than most budget hotel staff. Thank you. November 2, 2014
Rated 5.0 out of 5.0 by Great Staff Very convenient if you nead to cross the tunnel. Staff very nice and helpful. November 1, 2014
Rated 4.0 out of 5.0 by Well placed for chunnel Quiet spot, very handy for the chunnel. Clean room, good breakfast. As with other Holiday Inn Express hotels the mattresses are always too hard and leave us with aching joints! Get some mattress toppers please! November 1, 2014
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