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Rated 4.1 out of 5 by 385 reviewers.
Rated 1.0 out of 5.0 by Cheerless Not a good start to the holiday Did not enjoy our stay. Cannot understand why cold air is contanstly blown in the public areas. It was not high Summer so why the cold air all the time. .The redeeming factor was the close proximity to the channel tunnel. This Holiday Inn Express Folkestone is unfortunately not unique with this type of management. We had just spent five days at the Holiday Inn Express in Leeds and it was run in exactly the same way. If we had not pre booked and pre paid all the accommodation we would have checked out the first day in Leeds and cancelled the stay in Folkestone. October 8, 2014
Rated 5.0 out of 5.0 by Excellent overall experience Lovely friendly atmosphere? Great location. Excellent facilities. I would highly recommend. October 7, 2014
Rated 5.0 out of 5.0 by Very convenient location for the Channel Tunnel which we have used previously and on that basis knew we would have a comfortable stay before continuin I would recommend this hotel whether for the purpose we used it or for a longer stay to explaore the area. It provides a quiet atmosphere and is easily located. October 7, 2014
Rated 5.0 out of 5.0 by Lovely hotel and very nice staff We arrived late evening after a holiday to france where I had just come out of Hospital , the Lady on the desk couldn't have been more helpful , the room was lovely so had a great nights sleep . Plenty of choice for Breakfast and a very quick checkout , would highly recommend this Hotel . Especially if using the Euro Tunnel it was easy to find and only 5 minutes away . Just what I needed . October 7, 2014
Rated 5.0 out of 5.0 by Great stopover location We had a great night, Steve and the team provided great friendly service and made us feel very welcome. We will definitely be back. October 7, 2014
Rated 4.0 out of 5.0 by September 18th. 2014 Stay was on route for holiday in Italy, driving through France. Problems when arriving as adjacent rooms request had not been communicated to hotel. However, reception staff very quickly resolved problem and provided rooms to meet our needs. Evening menu very limited so had to go and find somewhere to eat in evening. Breakfast fare limited. As wheelchair user travelling with carer I find Holiday Inn hotels and their disabled facilities very accessible and good value. Many of my disabled friends like to use them whenj travelling. Overall though good value and very convenient for Eurotunnel crossing in morning. October 5, 2014
Rated 2.0 out of 5.0 by Tired Decor and Carpets Having stayed here many times before, I was surprised on this visit how tired the carpets and stair well is now compared to previous visits. It certainly looks like an update is needed urgently. My room had many cobwebs around the ceiling indication it had not been thoroughly cleaned. Otherwise all was OK for the 9 hours I was there. October 2, 2014
Rated 5.0 out of 5.0 by Quick stop over Used this opportunity to use my rewards night before a crossing to France, will definitely do this again. September 29, 2014
Rated 5.0 out of 5.0 by Ideal for Eurotunnel Ideal location for Eurotunnel. Staff are very friendly and helpful. The room we had was for wheelchair/disabled users and we found it very comfortable and "user friendly". Would recommend Holiday inn hotels to friends and family. September 25, 2014
Rated 4.0 out of 5.0 by bed to small, that's all again a brilliant stay in your hotel. clean, good breakfast, good staff and not to expensive. Only point: your double beds are not the biggest so sleep quality suffers September 24, 2014
Rated 2.0 out of 5.0 by Folkstone Channel Tunnel Poor quality breakfast which was microwaved and cheap quality sausages and bread and no bacon available for an English breakfast and the staff seemed surprised when asked where bacon was!!! September 24, 2014
Rated 4.0 out of 5.0 by Very handy for channel tunnel Very comfortable and very handy for channel tunnel September 23, 2014
Rated 4.0 out of 5.0 by Great hotel for price and amenities. Bathroom needs extras like bar of soap, shower cap and toilet brush. Room could do with a mirror for seeing back of hair when using dryer. No offer of bowls or food for dog but stated in review of room. Breakfast needs revamping, last time we stayed time we had sausage one day bacon the next. Dinner - would have liked basic meals like sausage, chicken, steak etc served with chips, mashed or jacket potato. September 23, 2014
Rated 4.0 out of 5.0 by Perfect stay for an early train I've used this hotel on three occasions. I have had my dog with me each time. I assume there are special rooms allocated for pets as I stayed in the same room twice. What I needed - Spotlessly clean sheets and towel, A room large enough for my dog to sleep on the floor, Quiet, Comfortable bed, Decent shower, Hairdryer, Internet to download the paper to read on the train! This hotel succeeded on all counts and whilst it isn't exactly the 'Ritz' it was perfectly clean and I was able to get a decent night sleep and felt refreshed for the long drive ahead. September 22, 2014
Rated 5.0 out of 5.0 by ideal location We have stayed here a number of times and have always been very satisfied' It is in an ideal location for the channel tunnel. Check in is very quick, the rooms have everything one needs for an overnight stay. There is a very good choice for breakfast, tables are cleared very promptly and the young lady very courteous. There are plenty of parking spaces and checking out is equally quick. September 20, 2014
Rated 4.0 out of 5.0 by Excellent location and great service We were going to Ypres and needed a convenient location for the EuroTunnel. This was it! The staff were not only friendly, but helpful and knowledgable too. We were able to use the internet for free and enjoyed a drink or two from the well stocked bar. The thing which let the hotel down was the furniture in the reception area. The sofas were a bit threadbare and tired. But, with the throughput that the hotel gets, can understand why. It gets a lot of use! Would just like to say thanks to the staff. You were brilliant! September 20, 2014
Rated 5.0 out of 5.0 by Convenient and Welcoming After a long day of travelling through France and a delay at the ferry port, our arrival at the Holiday Inn Express was close to Midnight yet we were welcomed and the check in was quick and easy. The room very comfortable and we left the next day after a hearty breakfast feeling refreshed. September 19, 2014
Rated 4.0 out of 5.0 by Decent Stuff We stayed for one night. Family of four with two small children. Absolutely no problems. This is a clean, well-run hotel with friendly staff. The room was set up for us when we arrived (sofa converted into double bed for the kids). Two minor gripes: the room was a little stuffy and the thermostat didn't seem to react, plus the quality of the food at the breakfast buffet was pretty poor, but otherwise, this is a decent place for a reasonable price. Would stay again! September 19, 2014
Rated 4.0 out of 5.0 by Convenient and good value Excellent reception, good service, uninspiring food but still a good place to know if you are travelling through the Channel Tunnel September 19, 2014
Rated 3.0 out of 5.0 by Conveniently located The hotel is ideally located for a one noght stop off on the way to France. Car parking is very good. Staff are very welcoming and helpful. Room size is good with all basic amenities such as tea and coffe making. Beds are comfy and overall we found rooms to be quiet. However, on our return visit we had a room with a toilet smelling strongly of urine. Management did respond to this immediately, however, the smell persisted and seemed to suggest it needs a deep clean. The biggest disappointment of this hotel is the quality of the food. The evening meal has a very limited menu which is expensive for what it is. Also they had run out of one of the two desserts on offer by 7.15 pm, which was disappointing as we did not want chocolate cake. If I choose to stay here again I will explore other alternative eating places in the area. Breakfast is basic but adequate. However, quality of cooked food has much to be desired. September 18, 2014
Rated 4.0 out of 5.0 by great service Great hotel, staff are very friendly and helpful, advising of local restaurants and places to see. Great assistance in returning an item I, left at the hotel. Highly recommended. September 17, 2014
Rated 5.0 out of 5.0 by Great Service Staff here are awesome, so friendly and always welcoming, it's this that sets this hotel apart from others I've stayed in. The hotel itself is nice, but nothing special. If you're looking for a comfortable place to stay where the staff are super helpful and friendly at every turn, this is the place. September 15, 2014
Rated 5.0 out of 5.0 by Komfortables Bett Ideales Hotel für einen Kurzurlaub oder wie wir es nutzen als Zwischenstop. Sauberes Hotel, Super komfortables Bett, und Kissen. September 15, 2014
Rated 4.0 out of 5.0 by Good value Clean and pleasant with very attentive front of house staff. Would recommend for a quick overnight before onward travel. September 14, 2014
Rated 5.0 out of 5.0 by France here we come An overnight stay before an early Eurotunnel crossing. The hotel is within minutes of the terminal. We had a very friendly greeting on arrival, and I was pleased to see the young man had a sense of humour when I misheard what was said to me. Formal yet friendly was the best description of the service. A very comfortable night, and an excellent choice for breakfast. We will be back. September 9, 2014
Rated 4.0 out of 5.0 by excellent location when travelling a distance to catch an early shuttle we know the standard is good; nice comfortable beds in a good size room with reliable shower. breakfast to suit all needs. September 6, 2014
Rated 4.0 out of 5.0 by Fab location to Eurotunnel and Dog Friendly Fab location, very clean and welcoming. We arrive at 2.15am and were swiftly checked in. Very friendly staff. We did overhear a gentleman the next morning having a "tiff" with reception over a bar bill and the staff member did say to the gentleman that if you have no receipt you will have to pay for the drinks, therefore if you do have a drink in the bar, remember to keep the receipt! Would definately use this hotel again and would highly recommend to others. Literally 2 mins from Eurotunnel and has free parking and WiFi. Was also dog friendly, great news for those of us who like taking our pooches on holibobs. :) September 5, 2014
Rated 5.0 out of 5.0 by Great location Good location to visit White Cliffs and Dover. Lots of variety for breakfast. Large bathroom. Easy parking. Wifi good. Would stay there again. September 2, 2014
Rated 3.0 out of 5.0 by OK Location OK location for Eurotunnel but area leaves something to be desired. Hotel was very busy. Hotel staff very friendly on arrival but not so much on departure. There is very little choice around the Eurotunnel area for places to stay so this is probably the best option. September 2, 2014
Rated 5.0 out of 5.0 by 26th aug lovely hotel,helpful staff. room clean and comfortable. September 1, 2014
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