Rated 4.1 out of 5 by 192
Rated 2.0 out of 5.0 by mal1mac poor greeting
reception unfriendly, room adequate although one hand towel and one bath towel is not sufficient for two adult guests. Breakfast was ok but there was a lack of choice of hot food, only sausage (good), beans and scrambled egg (gelatinous, probably made with liquid egg).
August 9, 2013
Rated 5.0 out of 5.0 by Fcm7 Brilliant service & location
Brilliant location for channel tunnel, pet friendly and staff extremely helpful & friendly. Clean, modern hotel this is our third stay and would definitely stay again & recommend. Breakfast is pretty basic but was nice enough & was fine for us to keep going for onward journey.
August 7, 2013
Rated 5.0 out of 5.0 by Lyndsey35 Comfortable and clean
We used the this holiday inn express, on our return from a trip on the channel tunnel to disneyland Paris. We found it to be excellent value for money and a lovely relaxing warm friendly environment for myself,my husband and our two young children. We also found it to be very peaceful, unlike the travelodge we stayed at on our way to disneyland Paris. Overall rating and value for money from our family is...excellent! Also it was very clean, and importantly in the weather we have been enjoying, it has air con in all rooms too!
August 4, 2013
Rated 5.0 out of 5.0 by Zedboy Perfect
Late night stop over prior to channel crossing with family.
Great on-line price when booked 6 weeks previously. Excellent check-in experience. Room clean and comfortable.
Great breakfast at 6am....perfect VFM! Will definitely return.
August 4, 2013
Rated 4.0 out of 5.0 by SBG2 Perfectly placed for eurotunnel getaway.
Chose this hotel for its location and it really was ideally placed. Stayed for one night before an early getaway on the euro tunnel.
Hotel clean and welcoming. Plenty of hot water and a superb shower.
Staff efficient and helpful. Good car park. Very quiet room.
Breakfast choice was good,staff keeping tables clean and replenishing food quickly.
All in all, great stay!
August 3, 2013
Rated 4.0 out of 5.0 by red999doc Good value for money
Great value for money. Clean room and good size for a family.
July 30, 2013
Rated 5.0 out of 5.0 by BobbieEmily A great stopover for the Tunnel
If you are travelling to France and want a stopover right by the Tunnel you couldn't do better. We regularly use this hotel as we know exactly how long it is to check in. The hotel is clean, comfortable and modern. Easy to find and with plenty of parking it is ideal.
My only quibble is the breakfast which is bland and lacks quality when, for example, compared with Premier Inns.
July 29, 2013
Rated 4.0 out of 5.0 by Rachel897 Convenient and comfortable
Pleasant staff, clean and comfortable rooma and excellent location for Channel Tunnel or Dover ferry terminal.
July 28, 2013
Rated 4.0 out of 5.0 by Babyboomers comfortable, clean room and efficient service
It is probably the nearest hotel to the channel tunnel and therefore most suitable for early crossing or late arrival.
July 25, 2013
Rated 5.0 out of 5.0 by Ketfamily8 Very comfy beds and quiet too
Very convenient for euro tunnel ,great sleep had by all and fab breakfast in morning too.
July 19, 2013
Rated 1.0 out of 5.0 by Yeahman Terrible value - Not worth the money at all - very poor pet facilities.
We arrived to find a fairly full car park. I checked in and when we went to the room. It was at least half the size of the room that we had previously had on the other side of the tunnel when we did the journey from Munich last year (a different Hotel chain).
The bed was far too small (Queen size at best even though we booked a double, and the word SUITE had been mentioned during the phone conversation I had with them after booking!) , as was the toilet/shower room. The television was barely the size of a portable TV with very poor quality sound, and no free internet.
Once we had the dog and our stuff inside I went to the reception to take advantage of the "order food from our restaurant and take it to eat in your room" offer that was advertised on a card in our room. The receptionist then proceeded to tell me that this offer was not available at this particular hotel (she could not answer why the card in my room said it was!), and we could only eat in the restaurant in person, whilst leaving our dog alone in the room for the 1.5 hours plus it would probably take. Then she clarified that there was an issue getting seats in the restaurant anyway as it was already virtually booked out for their entire dinner time duration, even though we arrived in the afternoon. At this point it became clear that the hotels amenities are FAR too small for the traffic they handle.
I ended up walking for about 10 minutes to find the SeaFarer chip shop down the road past the Tesco's, and I have to say it is the best fish and chips we have EVER eaten. This was the ONLY highlight of the stay at the hotel.
We went to sleep at about 10:00 as we had driven for 12 hours and had a further 4-5 hours more the next day. I was awoken at 23:30 by people returning to their rooms - and the noise continued constantly for approx 45 minutes. Apparently the walls are made of the thinnest possible material with absolutely NO sound absorption capabilities After 45 minutes the noise was enough that my Wife also awoken, so we took the dog for a walk and discovered that there are just some small strips of grass by the entrance - no proper areas for the dogs to be walked. Pet Friendly - Really? My dog barely had space to turn around in the room, and teh room was far too warm as well.
At this point we realised that we were not going to get back to sleep as the hotel had a steady stream of people arriving and very noisily making their way to their rooms, so we had a shower in the incredibly cramped bathroom and then we checked out (this was at 01:30 in the morning).
When I settled the bill I was then asked how I wanted to pay, cash or card - even though I had booked the room on a card (and naturally assumed that it would be taken directly form this). I produced the card to then be kept waiting while the network decided if it was indeed going to work or not. This wasted another 15 minutes but eventually my card was indeed debited for just under 120 pounds. A ridiculous sum of money considering the total lack of rest and relaxation provided, and the abysmal facilities this hotel offers. There have been several advertisements received for a loyalty card. When I am treated like a valued customer, then I would look at loyalty cards. This was VERY POOR showing from Holiday Inn.
July 18, 2013
Rated 1.0 out of 5.0 by RayH12345 No Breakfast Supplied
Although my wife and I booked and paid for a take away breakfast at an agreed time of 3:45am. When we asked at reception we were told that the didn't have time to prepare it for us. When asked for a refund for the breakfast we were rudely declined. We hadn't eaten the night before due to late arrival. And nowhere to purchase food that time in the morning. A pretty poor show Holiday Inn Express
I have emailed their customer service, but no reply so far. But I had no end of email to join their loyalty club. If you want loyaly treat customers like customers not like someone that needs something they had paid, but are not interested in sorting it out.
Maybe I get some positive feedback from their customer services.
July 11, 2013
Rated 5.0 out of 5.0 by rai10 best of best
i love this hotel because
1. it is situated in the peace place
2. the room is very luxurious with comfortable bed
3. you can enjoy the view of beautiful green trees and houses
July 11, 2013
Rated 5.0 out of 5.0 by MadJock Close proximity to channel tunnel
Plenty of parking available, comfortable rooms, basic breakfast but good value for money.
July 9, 2013
Rated 4.0 out of 5.0 by Gaz41 Service and staff were brilliant.
The staff could not have been more helpful and were still bright and cheerful after a long shift. Thank you for your wonderful attitude you are a credit to your company.
Could not get to the breakfast room due to a large bus party so had to skip it. This was due to the room being so small.
Facilities were clean but well worn, I wanted just a little more luxury and a convenient breakfast for the price I paid. However, it is convenient for the port and I think this is what they charge for.
Could have stayed in Ashford for half the price.
July 9, 2013
Rated 5.0 out of 5.0 by Sassy32 Very Pleasant Stay!
Stayed at this hotel for one night, perfect location for our trip on the Euro Tunnel. The hotel was modern and fresh and we had a most pleasant stay! Abbie at Reception was most helpful with her local knowledge and the children had a lovely time at the local adventure playground. Would definitely recommend and stay again!
July 8, 2013
Rated 4.0 out of 5.0 by oldbloke72 Only downside to the stay.
The stay was as expected for Holiday Express Inn, good room, adequate bar and a good breakfast. The one thing missing is FREE internet connection, in all areas of the Inn. This day and age the internet should be available and free. My only grumble ! !
July 3, 2013
Rated 4.0 out of 5.0 by Jan63 Holiday Inn Ramsgate
Very convenient for an overnight stay for The Shuttle.
July 2, 2013
Rated 5.0 out of 5.0 by scotchsky Great waypoint for Dover ferries
Excellent choice of hotel with Holiday Inn consistent reliability. I especially like Holiday Inn's reward points program, which allows you to pay part of your hotel costs with points, if you don't have enough points to get a fully free room. Concierge recommended a FANTASTIC little Italian restaurant--Luciano's---not to be missed if you like old-school, family style Milano Italian food. Only drawback was no free internet in-room (available in lobby), but that seems to be a consistent theme in European hotels.
June 28, 2013
Rated 5.0 out of 5.0 by jojulie4355 Great Service
We are always made to feel welcome at this hotel by all the staff
June 24, 2013
Rated 4.0 out of 5.0 by Gpkjazz Exactly what was required
Arrive late, leave early - all you need is a comfy bed and silence, no frills required. The pre-pack breakfast was a super idea so we were on the Eurotunnel and on the move within an hour of waking up.
June 21, 2013
Rated 5.0 out of 5.0 by VonTwinzig Great stopover for the tunnel
Perfect place if you need to make an early start for the tunnel.
Secure parking, comfortable and clean room with a good breakfast selection. Got a good nights sleep.
Only stayed the one night, but that's pretty much what the place is designed for. Will definitely book again.
June 21, 2013
Rated 5.0 out of 5.0 by whiskers just a quick stop over
staff very friendly and helpful
good times for breakfast - excellent sausages (we make our own, so I was very impressed) Also hot, which some are not!
June 21, 2013
Rated 2.0 out of 5.0 by Showjohn OK hotel
Some of the Staff were very good , but not all , very disapointed with some staff at this Hotel .
June 19, 2013
Rated 5.0 out of 5.0 by jonzey will stay again
helpful staff quiet good parking great for channel tunnel
June 18, 2013
Rated 4.0 out of 5.0 by johnnym Good hotel poor breakfast
Good hotel poor breakfast
very clean and New
let down by breakfast
June 17, 2013
Rated 3.0 out of 5.0 by JB44 Good overnight stop for tunnel
Very convenient for an overnight stay prior to catching an early train to France. The room was very clean and comfortable. We had the evening meal in the hotel and probably best to say it was adequate if somewhat basic. Breakfast was again adequate although somewhat limited ie. sausages, scrambled egg (a bit dried up) and baked beans. Nevertheless for the price it was acceptable. The staff were cheerful and willing. I would use the hotel again for a short stay.
June 12, 2013
Rated 4.0 out of 5.0 by MaggieWR10 Great for channel tunnel
This is a basic hotel under the Holiday Inn brand but it is the best hotel for the channel tunnel. The beds are comfortable, the staff we came across very friendly and breakfastwas included.
June 6, 2013
Rated 5.0 out of 5.0 by Rachel14 Room was comfortable, relaxing and cleaned to a high standard
We stayed for one night before traveling the following day to Disneyland Paris. It's the first time we had stayed at a holiday inn express and were very impressed with the cleanliness and comfort of the room. The staff were friendly and helpful, offering to arrange an evening meal for us, even when we arrived late evening they offered to order a takeaway for us. Good choice of breakfast options. I would highly recommend this Holiday Inn Express to all my friends and family
June 6, 2013
Rated 5.0 out of 5.0 by Mire70 Excellent hotel
Modern and comfortable hotel, nice breakfast included in the room rate and very close to Eurotunnel, would definitely recommend it!
June 3, 2013