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Rated 4.1 out of 5 by 304 reviewers.
Rated 4.0 out of 5.0 by All good Newer HI Express, excellently positioned for Channel Tunnel (only 5 mins to Check-In for tunnel). Lots of parking & very clean throughout. Eating area rather small but OK - it would be a challenge finding a seat when busy! Staff let the place down a bit with too laid back attitude when I checked-in with family late in the evening after a long drive - yet again I had to seek a drink voucher/extra points voucher upon arrival as it wasn't offered/included in Check-In pack!!! I am getting sick of asking; should be automatic. All in all a good HI Express but could be so much better, especially as this is probably the first stop after a long journey to Folkestone by most people who will stop here re: their next morning departure to France - the welcome should be more friendly & 'holiday-ish' December 27, 2013
Rated 5.0 out of 5.0 by Always a welcome Best location for the Eurotunnel. Lovely staff who always make you feel welcome and are so helpful. This elevates a pleasant stay to a really good one! December 23, 2013
Rated 5.0 out of 5.0 by convenient for Shuttle We stayed only briefly, arriving late and leaving very early. All staff very helpful. Providing a take away breakfast very welcome as we were catching the Shuttle at 05.20- excellent idea. December 21, 2013
Rated 5.0 out of 5.0 by Excellent Hotel And GREAT Staff This hotel is in a great location for the channel tunnel , the hotel was excellent and the staff very helpful. we were running very late and phoned just to let them know that we were on our way we inquired about food at the hotel and they gave us plenty of information about local eataries and also offered to cantact any local takeaway and have food sent to the hotel for us December 20, 2013
Rated 1.0 out of 5.0 by No Restaurant Arrived after a 600 mile drive. Restaurant shut. BUT. You can have a plain pizza. Four pieces, £12. How much? £12. No way. December 19, 2013
Rated 4.0 out of 5.0 by Great staff and they allow dogs to stay Good stay again, great value. Staff really dealt with no kitchen on Saturday night helpfully & displayed customer care. Charge for dog a little high, in my experience people can make much more mess than 1 small terrier type dog. Thank you. December 19, 2013
Rated 5.0 out of 5.0 by A very pleasant stay Comfortable, clean & friendly, in the twin rooms could do with bigger duvets. December 17, 2013
Rated 4.0 out of 5.0 by Easy and cheap and only 3 or 4 minutes drive from the Tunnel Stayed the night before heading through the channel tunnel at 6.00am the following morning. Family room for family of four, including 10 and 8 year old, was ideal - easy and cheap and only 3 or 4 minutes drive to the Tunnel. Would definitely recommend to others who are thinking of doing the same. December 17, 2013
Rated 5.0 out of 5.0 by Comfortable Stay Excellent Hotel I would definitely recommend this hotel to anyone needing a bed for the night before travelling through the tunnel December 16, 2013
Rated 4.0 out of 5.0 by Very comfortable beds and the staff gave a good service We had trouble finding the Hotel even with a Sat Nav, would have been easier finding it if we have the number of the road or the signs for it was more noticeable when you come from the motorway, so spent an hour going around in circles. Once there, our stay was good, very comfortable beds and the staff gave a good service. The only criticism would be the temperature in the room, as it was early December it was cold and the heating in the room did not work, we had asked at reception, which they said they would “unlock it” but still too cold. December 13, 2013
Rated 4.0 out of 5.0 by A reasonable hotel for a short stay I stayed at this Holiday Inn Express in Folkestone for 1 night during a weekend while on a business trip and I would say that the hotel is good value for the money. The breakfast was good and the bed was comfortable. It was also very quiet at night although this could have been due to the fact that the hotel was less than half full. A few observations: There is no way to control the heating in your room. It is automatically programmed to 'Central Heating mode' and it was cold overnight. So much so that I had to sleep with two duvets. Also the shower is very poor quality with no water pressure and the TV is no bigger than a computer monitor. Also, outside of my bedroom, there was a lorry or recycling truck doing the bins at 6a.m which woke me up. However, all in all, for the price it was a good stay and i would stay there again. December 12, 2013
Rated 5.0 out of 5.0 by Ideal for Channel Tunnel Travelled down from Staffordshire on Friday evening for Saturday morning Train. Good price for a room for 3 and a great night's sleep followed by breakfast and a quick trip to the Channel Tunnel which is right next door. Usual reliable service from Holiday Inn Express made our weekend so much easier. December 10, 2013
Rated 3.0 out of 5.0 by Overnight stay before tunnel Good location for eurotunnel, basic facilities helpful staff December 9, 2013
Rated 5.0 out of 5.0 by Very good Very comfortable stay. Room was clean and spacious.Staff friendly. December 8, 2013
Rated 5.0 out of 5.0 by Fantastic staff and very comfortable stay We have discovered this particular Holiday Inn and thoroughly recommend it for its incredibly helpful, welcoming and friendly staff and for the comfort and convenience of the hotel and location. We enjoyed our evening meal and appreciated being able to have an early breakfast at 6 am before continuing our journey. A big thank you and congratulations to all the staff and to the Holiday Inn organisation December 1, 2013
Rated 4.0 out of 5.0 by Excellent for Channel Tunnel This hotel is 5 minutes from channel tunnel. Clean and airy bedrooms and a good breakfast. November 29, 2013
Rated 5.0 out of 5.0 Folkestone Gem We thoroughly enjoyed our stay at this hotel on our way to France via Eurotunnel. Couldn't be much closer. Bedroom and bathroom were great. November 27, 2013
Rated 4.0 out of 5.0 by good staff on shift made us welcome good nites stay room , comfy bed and clean room also breakfast very good. November 27, 2013
Rated 4.0 out of 5.0 by Great location for euro tunnel Really close to euro tunnel . Staff were very welcoming and helpful. room was clean and what you expect from Holiday Inn. Room was cold and took ages to warm up. Pillows could do with replacing as they were quite hard and lumpy. We dined at an all you can eat Chinese Oriental 10 mins in a car from the hotel really good value . Breakfast was plentiful. overall a nice hotel with nice staff. November 27, 2013
Rated 5.0 out of 5.0 by Good meal in the bar and nice modern room Great location for channel tunnel. Evening meal and breakfast both very good. Bedroom comfortable and quiet. November 26, 2013
Rated 5.0 out of 5.0 by Dog welcome and easy booking First time of staying in a hotel with our new dog and found it to be very comfortable and the dog was made a fuss of just as much as we were by staff. The room was very clean and the bed very compfy. Even meal was basic but enjoyable. There was as much breakfast as you wanted however would have liked some bacon to go with the sausage and eggs. Over all a very comfortable stay and have booked again for a fortnights time November 25, 2013
Rated 5.0 out of 5.0 by Impressive first stay First time we've stayed at a Holiday Inn. Picked this for good price and convenience for The Tunnel. Raining cats and dogs on arrival but there was a trolley available for our luggage and received some cover from the elements under the canopy. Efficient booking on line and friendly welcome on arrival. Would have liked disabled room ( on crutches at the moment), on this trip but not possible with the dog. But there is a lift so stairs to first floor not a problem. Good breakfast. Highly recommended. We will definitely stay here again. November 20, 2013
Rated 5.0 out of 5.0 by USUAL HIGH STANDARD Well located for the tunnel,staff very helpful and the hotel was spotless.Breakfast was fine for an overnight. November 17, 2013
Rated 5.0 out of 5.0 good value, great location for the tunnel helpful staff, great cooked breakfast and comfortable room. Highly recommend this hotel November 12, 2013
Rated 3.0 out of 5.0 by Poor evening food Whilst the hotel was comfortable and clean the food served in the evening was poor and expensive for microwaved food, the choice was also limited, yet the adverts declare a restaurant is was in fact an area adjacent to the reception. November 10, 2013
Rated 5.0 out of 5.0 Very good hotel & staff We were very happy with the room, parking and closeness to the Eurotunnel. The staff were very attentive which was a bonus. Breakfast was far better than expected. Would use this hotel again and recommend to others November 9, 2013
Rated 1.0 out of 5.0 by Good location First class hotel staff great and helpful. Girl on front desk could not be more helpful November 8, 2013
Rated 4.0 out of 5.0 by What more does one need? This was our 10th visit to HiEx Cheriton. We like the fact that it provides everything you need and no unnecessary and costly extras. A welcoming atmosphere is v. important, and the current Management Team achieve this well. The GM himself takes part in clearing the breakfast tables, thus making himself visible and available. One can eat plenty at breakfast before the long drive ahead. The absence of the full cholesterol 'English' breakfast #in any case bad for you...# does not deter us. We'll be back November 7, 2013
Rated 5.0 out of 5.0 by excellent expirience very friendly staff, great rooms, very clean ,the staff is very helpful November 7, 2013
Rated 5.0 out of 5.0 by Ideal stopover The staff are more then accommodating, willing to go out of their way to ensure comfort for all. Check in greeted by very friendly and welcoming staff. Rooms very clean and tidy with nice clean sheets and towels. Downside is breakfast should have more choice for hot food and main menu could be looked at for kids. Ideally situated next to motorway and very easy to find. Good parking facilities too. November 5, 2013
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