Rated 4.1 out of 5 by 192
Rated 5.0 out of 5.0 by TheCrows Great Service and Friendly Staff
We stayed here as a stopover before heading to France on Eurotunnel, it was easy to find and about 10 min drive away from the tunnel. We were welcomed by friendly and helpful staff, explained where everything was and procedure for breakfast. The room was a small family room but all we needed as we would only be sleeping in it.
The Bar/Restaurant area was open plan, with not many seats in the bar if you only wanted to have a drink rather than eat. This would be my only grumble but thats being picky.
Breakfast has limited hot food, sausage, scramble egg and beans. (can't remember what the 4th item was but it wasn't bacon) Warm pastries, toast, cereals and yoghurts. All self service. Overall I would recommend staying here.
It was also close to a large Tesco's which we popped into to get snacks to take with us on our journey into France.
June 2, 2013
Rated 5.0 out of 5.0 by GrumpGramps Pleasant experience
Stayed with you 25 May on our way to France and was pleasantly surprised. Rooms are clean and comfortable. Check in was swift and easy and only took a couple of minutes for the whole party to check in unfortunately for the staff a lot of guests arrived at the same time so they were rushed off their feet but coped well. Evening meal was good and breakfast was a lovely choice of continental or my favourite english. All in all we were well looked after by staff who were polite courteous and smiling at all times and seemed to enjoy what they were doing. a big thank you from all of our party. The only downside was the lift was out of order but legs were made before elevators.
June 1, 2013
Rated 5.0 out of 5.0 by REJ1984 Welcoming, Friendly,Excellent Location
I would not hesitate to recommend this hotel. The staff are friendly and professional without being stuffy and the hotel's location is excellent with easy links to the Eurotunnel terminal. A supermarket just up the road is ideal for filling up before the crossing. The breakfast also has a limited hot selection which is an added bonus compared to basic juice and cereal options. The rooms were clean and comfortable
May 30, 2013
Rated 5.0 out of 5.0 by ExtensiveTraveller54 Holiday. Inn near Channel Tunnel
Excellent in all respects could not fault any aspect
May 28, 2013
Rated 5.0 out of 5.0 by impsomewhat Very friendly staff and comfortable beds
As frequent travellers to Europe via the Tunnel, we stay often and thought it time to comment on the first rate staff and comfortable accommodation. No matter what time of day the staff are always welcoming and cheery; an early start means you are offered a packed breakfast if you are checking out before 6.00 am.
We have never had a bad nights sleep here despite often arriving after a 3/5 hour journey with the M25 throwing it's worst traffic at us. A secure car park too and with staff on reception all night this adds to the good nights sleep I'm sure!
Excellent value for money and we'll be back.
May 21, 2013
Rated 5.0 out of 5.0 by Wallace474 Amazing staff ,
Staff were well mannered and at hand to help, cooked food after hours for us , thx .
May 19, 2013
Rated 4.0 out of 5.0 by davetheworv great value
perfect hotel for the eurotunnel. nice clean room ,comfortable and reasonably well equipped for a budget room. breakfast was reasonable,not full english but we didnt pay full english price. very happy and will use here again
May 18, 2013
Rated 3.0 out of 5.0 by Clivey Evening reception miserble
Morning reception better, evening meals over priced for the cost and poor value
May 16, 2013
Rated 5.0 out of 5.0 by jonesy7 Excellent value
When travelling I generally stay at Holiday Inns. The reason, you know what you are getting, excellent quality and value for money. The stay at Folkstone lived up to expectations, excellent service and good food. The location adjacent to the Chunnel was just what we needed after a long journey from the north of England, it enabled a refreshed and early start to our journey in France the next morning.
My only negative comment is that the internet could have been provided free of charge.
May 12, 2013
Rated 3.0 out of 5.0 by sciencemaster Room facilities & on-line booking
Two twin rooms booked on-line for total 3 people. On-line correctly shows charge for 2 rooms but bill on arrival showed an extra value per room "for 3rd person each room". Staff excellent and sorted it out after pointing it out but this has happened before. If there is a variation between on-line value and actual, I think this should be pointed out by staff at time of arrival so that it can be resolved immediately.
One room had air con set to automatic so unable to change temperature - staff attempted to sort from their counter controls but I gave up when I got back to the room to find the same problem. TV not accepting menu request so unable to set wake up call.
Second room air con unable to increase heat. Later found out from staff that it took 5 - 10 minutes to heat up. As this room was used by older member of staff, it showed that the room needed to have information about the heating control. We did check the TV menu which is quite extensive but it does not cover the air unit.
May 10, 2013
Rated 3.0 out of 5.0 by CCC1926 Quilt to small
We stayed one night and the overall experience was OK, the only downside was the size of the quilt on the bed, it was too small for the bed and did not provide sufficient cover for two people.
May 10, 2013
Rated 4.0 out of 5.0 by GeoffI Perfect location for Channel Tunnel
We criticised this hotel for the muddled breakfast area when we travelled out but on the way back it seemed better. Nice quiet location and with perhaps less people around the breakfast area seemed fine.
May 6, 2013
Rated 3.0 out of 5.0 by Jill73 A mixed message
We stayed at the Holiday Inn Express before a trip through the channel tunnel as suggested by Saga. We found that the staff were welcoming and helpful, no problems there.. However there were two downsides which have prompted my poor rating of the hotel. Firstly the instant coffee provided in the bedroom was foul and undrinkable and secondly the bed was small to start with and we were both expected to sleep under ONE SINGLE DUVET. This is totally unacceptable in any hotel. Hence I will not recommend your property.
May 3, 2013
Rated 3.0 out of 5.0 by Polythene11 Holiday Inn Express Folkestone
Generally good and good value, fairly standard Holiday Inn Express fayre. However, on arriving I was told there was likely to be a wait of 1 hour for a meal in the dining area (for just one person), which seemed a bit excessive. I went out by car and struggled to find anywhere handy. Very handy for the Euro Tunnel.
May 2, 2013
Rated 4.0 out of 5.0 by Kathymn1234 Comfortable room, very friendly helpful staff
Greeted with very friendly staff, room very clean, a lttle disappointed the fish and chips weren't avaibable for dinner but the burger was delicious!
May 2, 2013
Rated 5.0 out of 5.0 by Troglodytes Great location for tunnel stopover
Excellently situated for channel tunnel and great value too. We've stayed here now 3 times and staff always very helpful. Our dog is also made very welcome and rooms very clean.
April 28, 2013
Rated 4.0 out of 5.0 by jrich Visiting
Good welcome room fine served purpose of visit Proximity to Folkeston good
April 28, 2013
Rated 4.0 out of 5.0 by joyce10 helpful staff
A very nice place. Clean & comfortable rooms, helpful staff. We needed a taxi to go to Folkestone. We had a couple of numbers ourselves,but were unsuccesful,so we asked the reception staff & they contacted a firm they use, & there was no problem.
Only a couple of little things, lack of hot water in the bathroom, we can only assume that so many people wanting to leave early for Euro star,that anyone else wanting to wash or shower later only had hot water very intermittantly. Also, some of the channels on the TV had different numbers,egYesterday channel in my area is 18 or 19 at the hotel it was on number 11 on the remote. I'm not sure
if this was a regional issue or the channels on the TV had been mixed up by previous users,on the plus side my mother asked for an extra pillow which she received with no hassle. We did,however find it difficult to find some where to eat Tescos or Morrisons was the nearest place to eat on a Friday early evening apart from the hotel.
April 22, 2013
Rated 5.0 out of 5.0 by Rocker Does what it says on the tin
Efficient, streamlined, very clean room, helpful desk staff and very quick to move through. Exactly what you need before an early start on Eurotunnel.
April 19, 2013
Rated 5.0 out of 5.0 by pegs Great stay
Our stay was mostly comfortable. But I had to sleep in my dressing gown to stay warm through the night because the duvet on the bed was far too small. Other than that, the staff were very helpfull, breakfast good, (the waiter always seemed to be working hard keeping the place clean and tidy and making sure everything was topped up for breakfast, hope he's paid well, lol.) Reception staff always polite. Won't hesitate to stay there again.
April 18, 2013
Rated 5.0 out of 5.0 by mikey4444 Excellent service and room
the staff couldnt have been more accommodatiog. Nothing was too much trouble
Fast check in, good food and ease checkout
Would definitely use again if travelling thru eurotunnel
April 18, 2013
Rated 5.0 out of 5.0 by Bill1234 Comfortable, well appointed room.
We just had a one night stay but couldn't fault our stay for value for money,
April 16, 2013
Rated 5.0 out of 5.0 by marc62 fantastic location
superb for buisness and leisure trips being adjacent to euro tunell . always super friendly reception very comfortable rooms perfectly presented and clean with everything needed for a relaxing night and an early start . fantastic
April 14, 2013
Rated 3.0 out of 5.0 by Disneyaddict Uncomfortable beds
The hotel is clean and staff are friendly.
It is conveniently close to the Channel Tunnel.
For me, the only big problem was that the bed was extremely uncomfortable. I struggled to sleep and woke up with an achy shoulder that stayed with me for two days.
Breakfast is ok.
Overall, it is convenient and good value for money but not necessarily a restful night.
April 14, 2013
Rated 5.0 out of 5.0 by ChrisPC Happy Traveller
Excellent location for travelling across the channel. Staff always very welcoming on each time I have stayed.
Rooms clean and tidy. A good breakfast choice and a small selection of bar meals at night. Only gripes i have is the lack of decent seating in what is a small reception area, and more anoyingly allowing of parked cars in disabled bays without displaying blue badge. Overall a well established hotel efficiantly run and well managed.
April 12, 2013
Rated 3.0 out of 5.0 Disappointing
We have stayed at this hotel many times and have always been very happy with the service. This visit was a disappointment in spite of the efforts of duty manager Steve. He was on duty with two very poor assistants who were totally unable to cope with the very busy hotel. Steve was rushed off his feet with absolutely no backup. He maintained a cheerful and polite service but I would suggest that, at such busy times, the duty manager has staff he can rely on. We will use the hotel again, because of its convenience and because we have always been very happy before this.
April 6, 2013
Rated 1.0 out of 5.0 by Bombdoctor Unhappy soldier
I recently stayed here for one night.
I was driving over from Germany for a friends wedding from the military base i am stationed at.
The wedding started at 2pm and check-in wasn't available until 3pm.
I made a phone call to the establishment asking if it was possible for me to check in early and change into my suit for the wedding.
The response i received from the young female receptionist was nothing short of horrendous. She in no uncertain terms told me i had not paid for an early check-in and therefore was not interested in what i had to say.
When i asked if she could do a soldier a favour she simply said 'no', and then hung up on me.
I was greatly saddened when i did check in at 2am after the wedding that she wasn't working as i was so looking forward to instilling some manners and discipline into the female concerned.
If you enjoy being treated like something unsavoury on the bottom of a Wellington boot then by all means stay at this establishment, if, however, you are a normal human being then avoid like the plague.
April 5, 2013
Rated 5.0 out of 5.0 by yatesth Impressed
Room good and complimentary breakfast good. Fall out of bed into Channel Tunnel!
April 5, 2013
Rated 1.0 out of 5.0 by RKid Have a read and you decide...............
Having booked our rooms just before 17.00 on the 20th March, when we arrived and checked in at 22.40 that same evening, nearly some 5 and a half hours later i did not expect to find the second bed for my 4 year old son not to be made up for him to sleep in. I then went to reception to enquire on who would be making our second bed as we had no bedding in the room to do this ourselves. Carlos the man behind reception at the time had no explanation to why the bed had not been made up and said 'he would sort it'. I would not say that sorting it was dumping a plastic bag full of bed linen outside of our room door and then just walking off without so much of a knock or offer to make the second bed. We then made the bed ourselves and put our son down to sleep for the second time as he was now already asleep on the main bed. With him settled i headed back to reception for a second time only to find Carlos had now finished his shift and gone home early. The guy now behind reception for the night shift then proved to be one of the most unhelpful people in a hotel that i have ever met. The only words that ever seemed to leave his lips were 'not my problem, it was not on my shift'. Well without having a full blown argument with him i left shaking my heading with him still saying 'its not my problem'.
In the morning when i went to settle my bill, Carlos was behind reception and he said that he didn't want me to pay and that i must wait for the manager to arrive to discuss the problem from the night before, as he was unable to waiver any room charges, or authorise any such transaction himself. As the manager was not due in until 09.30 we had to leave as our tunnel crossing was at 08.10. We left without any charge being confirmed. Having returned home from France we have now checked our credit card statement and to our surprise a full room charge has been taken.
I'm not sure in all your policies and procedures that customers should be asked to make their own bed and then have the audacity to make them pay for the privilege afterwards,or should any customer be spoken to in such an obnoxious and unhelpful manner.
April 3, 2013
Rated 4.0 out of 5.0 by flyingdutchman good night sleep
arrived only at 22.00 hrs, welcomed by a friendly receptionist,
check in took 23 seconds, room clean, crisp bedlinen and a good night's sleep.
15 minutes from the ferry check-in at Dover.
March 30, 2013