Rated 4.3 out of 5 by 132
Rated 5.0 out of 5.0 by Justabear Helpful Staff
Front desk staff were wonderful. After we checked in they provided us with short cuts to our conference destination then made us pancakes at the pancake bar late at night. Wonderful experience.
September 3, 2015
Rated 5.0 out of 5.0 directions assisitance
helped me on the phone with directions.I was lost and needed phone help to direct me into the hotel . Since it was past midnight,. this was extremely helpful to me and very appreciated.
September 2, 2015
Rated 5.0 out of 5.0 by didi407 Comfortable room and courteous staff.
Very pleased with stay. Staff is very attentive and room was clean and comfortable. Would definitely stay here again.
August 30, 2015
Rated 4.0 out of 5.0 by wawa1976 UPGRADES NEEDED
THE TV NEEDS TO BE UPGRADED TO HD.
THE MORNING NEWSPAPER NEEDS TO BE THE USA TODAY RATHER THAN THE LOCAL PAPER!!!
August 24, 2015
Rated 5.0 out of 5.0 by CherylTim Nice breakfast staff
Clean, comfortable and nice staff. We were offered the handicap room so it was larger and we like that. It is obviously a new hotel hence very clean. Would have liked a swimming pool, but only stayed one night.
August 22, 2015
Rated 2.0 out of 5.0 by nurse1962 Disgusting smoke saturated room
Guests should not be allowed to smoke in hotel rooms.
August 21, 2015
Rated 5.0 out of 5.0 by gksw one night stay good service clean, comfortable stay
Hotel was clean the staff was friendly, the rooms were clean and the bed was comfortable.Breakfast choices in the morning were out earlier than expected which was nice as I was headed out at 5:45 am. I would recommend a stay at this location. overall impression of facility was excellent .
August 18, 2015
Rated 3.0 out of 5.0 by Lucky Charms Smoky room, filthy carpet
We stayed at the Holiday Inn Express in Forest City NC last weekend. The front desk person was very friendly and the price was right as I did cash & points. The bed was very comfortable.
I had to initial the check-in document that there would be a $200 charge for "cleaning" if I smoked in the room. Immediately upon entering the room, the smell of old smoke was very very evident. I called the front desk and asked her to note that the room smelled massively of cigarette smoke so I would not be charged. This was not one or two cigarettes, this was many many cigarettes. I was not offered another room and did not ask for one as it was late and my wife did not want to move.
The carpet had at least fifty-five (yes, I counted) stains on it. My wife did not feel comfortable taking off her shoes & socks. These were very noticeable stains, some of large size. I almost took pictures because I was so surprised.
Two points-If you are going to charge someone $200 to clean the room of smoke, DO IT!
-The carpet was not at all what I would expect from an IHG property. This should have been professionally steam cleaned, which would have most likely removed most of the stains. It seems like maybe someone had a big party in that room and it should not have been rented out until properly cared for.
I am not one to write bad reviews or complain about 1 or 2 things not quite right, but these were big problems in my mind. I wanted to contact management rather than put up such a negative review, but every link I clicked on at IHG & Holiday Inn Express for "email management" and "customer care" turned up no actual chance to contact anyone.
August 17, 2015