Rated 4.5 out of 5 by 324
Rated 3.0 out of 5.0 by Reader44 Fairly new hotel
Although a fairly new hotel, we were a bit disappointed. We always stay at HIE, but this was not up to par. Although the room was clean, the bed was very hard. There was also a lot of noise during the night from other guests slamming doors and talking loudly in the hallway. Our biggest disappointment though was that breakfast did not start until 7:00 am. This is very late for travelers. We wanted an early start so missed out on our 'free' breakfast. We had been told the night before that there would be cold items out by about 5:30. At 6:00 the lights were not even on.
July 3, 2015
Rated 5.0 out of 5.0 by matryo Enjoyable stay
I was traveling with my family to go down to TX and on the way, we stayed in Holiday Inn Express in Forrest City. It was the excellent choice. Even though the hotel didn't have the 2 queen bed room I made the reservation for, the house staff contacted me in 10min after I made a reservation and informed me that 2 queen bed room is not available. It would have been the best to stay in the exact room I wanted but king bed pull out bed still worked for my family. Check in was very fast so we could all sleep soon. The house staff was very friendly and we had good time relaxing during the long driving to TX from PA.
July 1, 2015
Rated 1.0 out of 5.0 by Dziobak Substandard Accommodations
On Saturday, June 20, I had the misfortune of staying at the Holiday Inn Express in Forrest City, AR. My two young children and I arrived around 10:30 p.m. at the hotel with our reservation. We went to our room and quickly discovered that the A/C wasn't working. I called the front desk, and the receptionist finally came up to our uncomfortably hot room and attempted to fix the unit. By now it was approaching midnight and I asked to be assigned another room, only to be told there was nothing available. Yet, the air conditioner kept shorting out and the front desk clerk had to return. She said that one room just became vacant and we could sleep there. But since she could only replace the linens without disinfecting anything else, we would have to return to our original room in the morning to use the bathroom and shower. She said the new room would be ready in 20 minutes because she was cleaning it herself. 40 minutes later, she finally came to take us to our new room. By then I was guiding my groggy youngsters down the hall at 1:30 a.m.
The clerk, who was sincerely trying to help, said that I could talk to management in the morning when I checked out, but she couldn't give me a full refund. Instead, I would still have to pay the base room price and she would give me hotel points. If I wanted a full refund for my complete dissatisfaction, I would have to speak with management. After shuttling back to our original (hot) room in the morning to use the bathroom and shower, we went down to breakfast, only to be met with a hostess who was more interested in commiserating with the guests than restocking the food items.
When we checked out, the morning clerk said no manager was available but “the sales manager would call me the next day” to discuss my unpleasant experience. If Holiday Inn offers a 100% satisfaction guarantee, I assured them that my satisfaction was near 0%. And after a week has since passed, I have yet to hear from the sales manager or anyone else. I've stayed at Holiday Inn Express a great many times over the years and have never had an experience quite this miserable.
I will post this review on other travel websites as well.
June 29, 2015