Rated 4.3 out of 5 by 128
Rated 1.0 out of 5.0 by Rose6686 General Manager doesn't care about the guests
I sent the General Manager (Barbara) an e-mail two months prior to my arrival. No response from her. I then sent her another e-mail one month prior to my arrival. Still no response. I then called her one week prior to arrival and was told that she was in a meeting. I left a message with the Front Desk for her to call me. No return call from her. I finally called her 3 days prior to arrival and had to leave another message. She did not return my call that time either. If this is the attitude that the General Manager displays, you can see why the communication between her and her staff is greatly lacking. We were in room 210. The hallway to the vending area and housekeeping storage closet ran directly behing my bed. Every morning, I could hear the vacuum cleaners being rolled across the tile in that area, which woke me up. The night before my departure, I arranged for the hotel shuttle to take me to the airport. When I arrived at the front desk 10 minutes prior to my scheduled shuttle, I was told by the desk agent that the shuttle was being brought up from the parking lot. I waited 25 minutes for that shuttle. To my surprise, the front desk agent that I spoke with was the driver. With the long security line at the airport. I almost missed my flight. I will not recommend this hotel. I am also sending a letter to Sage Hospitality, which is their management company.
December 9, 2013
Rated 5.0 out of 5.0 by Bremley50 GREAT SERVICE
We used this Holiday Inn Express the night before a cruise. The front desk staff was extremely friendly.
The hotel room wasn't anything fancy, but it was clean and the bathroom was well stocked with shampoos, conditioners, etc. After unloading our luggage we headed out to eat, but our hotel door would not lock. I called the front desk and immediately someone came up to check out the situation. When they decided they couldn't fix the door right away, they immediately moved us to another room.
This hotel is in a great location with many dining options. Don't just stick to the restaurants you see out your window. Just a block away, in a little shopping plaza, is a couple restaurants. And if you want to walk another block there are even more.
I would definitely stay at this hotel again, and I highly recommend this Holiday Inn Express.
December 6, 2013
Rated 5.0 out of 5.0 by Biscohikes Perfect location to begin and / or end a cruise
Friendly, clean & comfortable. The perfect location to begin and / or end a cruise. Front desk staff, especially "Everett" went out of their way to make this location the perfect place to stay.
Breakfast was much above average. There are a good selection of restaurants in the immediate walking area.
December 6, 2013
Rated 1.0 out of 5.0 by LynnandRob Great hotel for before and after a cruise.
We stayed at the Holiday Inn Express Cruise-Airport in November 2013 for 2 days before and 2 days after our cruise. The staff was very helpful and extremely friendly. Every single staff member we encountered said, "Hello"! Our flight from Vancouver, Canada arrived late at night and the woman at check-in was extremely pleasant, efficient and helpful. She gave us a bag with information, snacks and bottled water which was much appreciated. Due to our late arrival the night before we slept-in the first morning so we were late arriving in the breakfast room. Carter went out of his way to make sure we had breakfast before we headed out to explore Fort Lauderdale. The hotel is close to shops, drug stores, restaurants and Port Everglades. We would highly recommend this well run hotel, especially to travellers who are taking a cruise.
December 5, 2013
Rated 5.0 out of 5.0 by pat814 Great location, comfortable bed
Have stayed here many times while in town for conferences at the convention center. A short walk to the convention center, shops and restaurants. Friendly staff, great beds. I would like an electrical outlet near the mirror so I could dry my hair while my roommate showers. Otherwise a perfect place to stay.
December 1, 2013
Rated 5.0 out of 5.0 by Anna143 Can't wait to be back !
I want to congratulate all of the staff , specially Mr. Everet who diid a great job when my family checked in. We had been shopping all day long and just wanted to be able to relax as soon as possible and Mr Everet made that possible.
Congrats to all !!!
November 21, 2013
Rated 5.0 out of 5.0 by smankes245 Great Experience if you are Crusing
This is the second time we stayed at this Holiday Inn for a cruise leaving Ft. Lauderdale. The first time we parked ourselves in Port Everglades and the process was fairly simple. This time we opted to leave our car at the hotel while we were cruising and take the shuttle to our ship. However, we had been told Holiday Inn lets you park for free with a stay over but that was not the case. It was $6.00 a night with our Priority Club Card which wasn't outrageous but not sure why we were told it would be free parking. Coming back we waited for a shuttle to take us back to the hotel. When it came we were told we couldn't get on because it was going to Miami. When we mentioned our hotel was literally around the corner from our pickup site and had to be passed to get to the freeway to go to Miami, the drive took us to our hotel. The process was very easy and we will never park again on site at the port.
November 20, 2013
Rated 5.0 out of 5.0 by Dan8482 Nice Short Stay
My wife and I stayed at this location recently before a cruise out of miami. We flew in very late, after midnight, and had to be on the cruise ship the next morning. The shuttle driver picked us up at FLL with no problem, took us back to the hotel and we were quickly checked in our room and sleeping before 1am. The room was exceptionally clean and nicely appointed. The next morning we took advantage of the continental breakfast and it was very good. Nice selection and very fresh products. We called SAS shuttles and got a ride to the port of Miami for $15/pp. Overall a very nice experience at this hotel. It was a little bit expensive for the one night, but not too bad. We will definitely use them again if we are in the area.
November 18, 2013