Rated 4.3 out of 5 by 271
Rated 5.0 out of 5.0 by Edly Great staff
Good people donig a good job. Quiet, clean, comfortable room. Just right for my needs. No complaints.
October 15, 2014
Rated 1.0 out of 5.0 by ivonuh Rude staff made me uncomfortable
I've started to travel to Ft. Lauderdale a few times a month for work and enjoy staying in Holiday Inn Express. I will probably continue to stay at my usual HIE after the fiasco at this one.
I hate to be a downer, but I thought I'd try this hotel because of the location and I didn't want to be alone in a less desirable neighborhood. I was on business and the company card I prepaid for the room with days was for some odd reason declined. I had been out for dinner and exploring the area so was not made aware of this. While sleeping at 11:00 PM, I was awoken by someone banging on my door, giggling the door handle and yelling for me to call the front desk. I called the front desk where the manager told me if I did not present a credit card I would have to leave, despite being on company time and not having anywhere else to go at that hour. I did not have the card so I gave my debit card where they tied up my account with holds. My employer contacted the staff the next day and they said they'd send an authorization to take the hold off of my card and charge the company. It's been several days and no attempt by HIE to contact the company. My boss left messages for the manager to discuss what had happened and the manager has never responded. I also asked to speak with management and have not been contacted. The negligence of the staff is appalling and how this was handled is disgusting and embarrassing. I will never stay in this hotel again. Such a shame
October 13, 2014
Rated 5.0 out of 5.0 by gladdy great stay before cruise
excellent overall stay and service, will ,always be my choice for stay in ft. lauderdale
October 11, 2014
Rated 5.0 out of 5.0 by Ms. Di the BEST H.I.E.
Clean. ..comfortable...great staff...great price.
The best Holiday Inn Express we ever stayed at.
Already booked again for 12/9!!
October 10, 2014
Rated 5.0 out of 5.0 by jrc22 Very Clean - Excellent Service
I travel for business and pleasure approx. 6 to 8 weeks per year, and stay in a variety of hotel chains. This was my first experience in a Holiday Inn Express and I was satisfied with hotel and amenities. The service staff was friendly, professional, and caring. It was possibly one of the best overall experiences in friendliness and professional courtesy of staff. Everything was very clean.
October 9, 2014
Rated 4.0 out of 5.0 by at sea Nice hotel, very accessable to the port
Stayed for business as I was joining a cruise ship the next morning. Cab ride to port short which was nice. Hotel was clean and staff was efficient.
October 9, 2014
Rated 4.0 out of 5.0 by Seniors Crew Great location and great staff!
The location of the hotel is very convenient. Close to the airport and cruise pier. There is a mall right across the street with a few restaurants. Front desk staff were friendly. Special Thank You to our shuttle bus driver Denise for the excellent services you provided and all the help!
October 8, 2014
Rated 5.0 out of 5.0 by Al65 Shuttle service
The shuttle service was very nice. I arrived at 11:30 pm and when I called the hotel they provided a shuttle that took about 15 minutes to arrive. My reservation was originally for 2 nights but I learned late morning that my business would end that day so I went back to the hotel to cancel the 2nd day. Even though it was a few minutes after noon they canceled the second day. Then in mid afternoon when I returned to the hotel to pick up my luggage they provided a shuttle to the airport.
October 5, 2014