Rated 4.3 out of 5 by 162
Rated 2.0 out of 5.0 by Mark954 Not bad.
Check in was quick and efficient. Lobby was clean and updated. Elevator was very very slow.
When we got off at the 5th floor...we were amazed that the air conditioning in the hall was not on at all. It was like an oven. Add to that an 'odd smell' that was not air freshened and were were nervous about our room.
The room had the same odd smell but that was solved with travel Fabreeze I always carry. The bed was comfortable and the room was clean. A/C in room worked fine and was a bit noisy but not too bad. TV was flat screen and good. Bathroom was functional but did show signs of wear. Room appears to have been renovated in the past few years.
Overall they need to fix the A/C in the halls and take care of that horrible smell on the 5th floor.
July 4, 2013
Rated 5.0 out of 5.0 by B2Laine Great Stay
Very affordable stay. Just a block over from the Port. Staff was very nice and helpful. Near many great restaurants. They room was great and everything was very new; great furniture and TV.
July 2, 2013
Rated 5.0 out of 5.0 by Av8torbob Excellent Staff and experience
We stayed at this property both before and after a cruise from Ft. Lauderdale. It is close to the port and convenient but the most outstanding aspect of the hotel is the way the staff treats its guests. From the cleaning staff to the manager, everyone was very kind and accommodating. Everett (who worked the desk during both our stays) was one of the friendliest, most helpful and professional guest services persons I have ever met at any hotel in any price range. He was a pleasure to deal with. Highly recommended!
June 24, 2013
Rated 2.0 out of 5.0 by CGAwork Pleasant stay but could use better air conditioning
The room was clean and the bed comfy. The room was stuffy when we arrived and never quite cooled off even after adjusting the thermostat on the system. I was traveling on business for one night so I did not ask to be moved. I filled out the feedback form so they can check the system for the next guest.
June 24, 2013
Rated 4.0 out of 5.0 by BelleMe Close to beach and excellent view
I enjoyed staying at this hotel. The room was clean and comfortable. The bed could have been a little softer but I did sleep well.
June 22, 2013
Rated 4.0 out of 5.0 by Dave666 Our usual cruise port hotel. A comfortable stay again
This is our usual hotel for per or post cruise stays. Close to cruise port and easy walk to many restaurants, shopping , pharmacy(s), wine stores and grocery stores. A usual 3 to 3.5 star HI express with free breakfast. Always comfortable with the staff who are great to deal with. Special kudos to Marie on front desk for many helpful tips and dining ideas. Evered on front desk provided calm , professional and helpful assistance. Always appreciate the customer service emphasis of Gloria (GM). Recommend this hotel for a comfortable stay with friendly people. Well done.
• Stayed April 2013
June 20, 2013
Rated 5.0 out of 5.0 by Wickedwitch58 Slept well,halls quite, beds comfortable and great variety at breakfast.
Shuttle picked us up from airport with a quick call a few days before and then when we had our luggage. Then got us back to the airport when time to leave. Short walk to convention center and several restaurants. Pleasant staff. Welcome bag of water and snacks was very welcome after a full day of travel. Breakfast offers a wide variety for even a vegetarian. Beds were comfortable and offered a variety of pillow types. Many amenities in the room plus free wifi and a business center by the office.
June 16, 2013
Rated 5.0 out of 5.0 by Pete623 Marie Is Excellent
There is one front desk agent and I believe that her name is Marie. Marie is excellent. Marie work 2:00pm to 10:00pm. The young lady that works before her is not very nice. I called the hotel about some rates and the young lady that answered the phone mid-morning just transferred to central reservations, and If I wanted to speak with someone in central reservations I would have called them my self.
June 14, 2013
Rated 5.0 out of 5.0 by shann95 The best hotal ever!!!!!!!!!!!!!!!!!!!!!!!
This is the place to stay, front desk workers was so nice and very helpful. Food was good. excellent !!!!!!!!!!
June 9, 2013
Rated 5.0 out of 5.0 by 1MRK Good hotel
appreciated the updated decor and rooms were nice clean and bed was awesomely comfortable!
May 30, 2013
Rated 4.0 out of 5.0 by kedwards Quick pre-cruise stay
This was our hotel for our per-cruise honeymoon. It was a very average hotel. It was clean and friendly and free wifi! There was plenty of things that you could walk to around the area, Walgreen down the street and many restaurants around. The breakfast as nice and convenient. The things that I missed is a pool, (most holiday inns have them) and when booking I added a note about preferring a view, our window faced the back side of another building so there was ZERO view! It was a good one night stay.
May 29, 2013
Rated 3.0 out of 5.0 by Raleigh2 Inexpensive average hotel
The hotel staff were very friendly and accomodating. This property is in desperate need of updatiing. I would reccomend this property only for those who are traveling on a budget, as I would not return unless there has been a refresh of the property.
May 28, 2013
Rated 4.0 out of 5.0 by lovelytay Nice clean rooms
The room was very clean and roomy. The bed was very comfy and the welcome bag was nice as being part of the priority club. The free shuttle from the airport is a plus, and the referral for the cheaper shuttle to the port was greatly appreciated with our group. Breakfast was average, if only the pancake machine was actually working it would have been great.
May 27, 2013
Rated 5.0 out of 5.0 by ProfessorHill Service above and Beyound
Our flight was two hours late because of bad weather between Chicago and Ft Lauderdale. The night manager phoned our daughter back in Oregon to see if we were really arriving since the shuttle driver would normally have gone home. After she assured him that we were on our way, he not only had the shuttle driver stay until 3AM, but made us a little snack and gift bag, since he figured (correctly) that the bad weather would have precluded any meal or even beverage service on our flight. What a beginning to our vacation! Wonderful service, and I will gladly book here again next time we cruise out of Ft Lauderdale.
May 15, 2013
Rated 5.0 out of 5.0 by Mama24 Great Place to Stay
We really enjoyed our stay with you and want to thank Everett, your evening clerk for all his help. He is a great person and and pleasure to deal with. Thank again, Everett!!
A great place to stay before a cruise, good location, lots of places to eat and the shuttle to the cruise port works really well.
May 8, 2013
Rated 4.0 out of 5.0 by Gabem The room was nice and view was great
I was disappointed with not being able to enjoy the breakfast, because the elevator wasn't working and we were on the 5th floor.
I am not able to walk that many steps comfortably. Glad it was fixed before we had to catch our shuttle. Also the hallways were quite warm as if there was no air conditioning.
Virginia was great. She picked us at the airport and was very informative about the area and her positive work attitude was wonderful. She said she really loved working here and praised the staff members.
April 29, 2013
Rated 5.0 out of 5.0 by Moni222 Great for the budget traveler
The hotel was a great price considering the breakfast is included. Room was very clean and up to date. Quiet and convenient.
April 27, 2013
Rated 5.0 out of 5.0 by lizb1974 great stay at Ft Lauderdale Convention Center Holiday Inn
Had a great time staying at this Holiday Inn, from the moment we arrived from the free airport shuttle to the time we left with a ride to the cruise pier, enjoyed our stay. Breakfast was very good with good variety, very friendly staff and clean rooms.
April 24, 2013
Rated 5.0 out of 5.0 by Capt7 If you are going on a cruise...great locaion
The staff was great and were very helpful. Gret location for getting to the port if you are going on a cruise. Made a great suggestion for dinner and it was in walking distance. A locally owned place called Bravo. Not part of the national chain.
Can't beat Holiday Inn Express.
April 23, 2013
Rated 5.0 out of 5.0 by Budman2013 Just before the cruise......
Great place to stay, very friendly staff. We only wished we would have come in two days early to spend more time in Ft. Lauderdale!! We will be staying there in the future!!
April 22, 2013
Rated 5.0 out of 5.0 by Yale Great location
We stayed at the hotel on Friday evening April 12.
Close to the airport and cruise terminal.
We got in very late at the airport. We did not have to wait long for the hotel shuttle.
Breakfast had a good selection to choice from.
The only problem we had was trying to get a cab in the morning.
Not the hotels problem. I called for a cab from 2 different companies and they both could not give a waiting time.
After about 20 minutes a cab came to the hotel.
It was not there for us. He was just looking for a fare.
With 3-4 cruise ships docked, it seems every one was looking for a cab.
I would definitely stay at this hotel again before a cruise.
Plenty of restaurants and shops across from hotel.
April 21, 2013
Rated 4.0 out of 5.0 by RC55 Good location for cruisers
Very close to port Everglades . Friendly staff. Rooms typical of holiday inn express. Breakfast and coffee not the best.
April 16, 2013
Rated 5.0 out of 5.0 by Kgeeezy Great Service
Everett and staff are awesome and offered excellent customer service. We arrived early in the day and tried to do a early check in. Everett tried to get us in early but was unable to due to other early arrivals. No worries though as we had a fishing trip planned anyway and we were offered a secure place to store our luggage until our room was ready. There are some nice places nearby to grab a bite to eat I recommend the bick oven pizza place across the street ( they have more than just pizza). The hotel is close to the cruise port. I reccomend taking a taxi over the shuttle service offered in the hotel as you can go when you want and the cost is cheaper (about $10 total depending on traffic).
April 15, 2013
Rated 5.0 out of 5.0 by David1238 Great price, service, friendly staff
Manager Matt was very helpful arranging an early morning shuttle to get us to the Airport for a 5:35am flight
April 12, 2013
Rated 5.0 out of 5.0 by Advisor12 Friendly staff
I was not expecting much from this hotel as it was only for a quick nap before leaving for a cruise the next day,however very impressed by the friendliness of the staff in a manner that was not out of a policy manual but genuine....shout out goes to Everett!
April 9, 2013
Rated 2.0 out of 5.0 by Kochj Disappointed
I booked a room for my family of 4 in October, 2012. I redeemed my reward points for a free night at this hotel. Six months later, i arrived with my family to find that they had put us in a room with one king bed for the four of us. There were no other rooms available. Being a Gold member, i asked if they could at least pick up the cost of the shuttle to the cruiseport (they charge $8 per person for less than a mile trip). I was told no, because they were going to comp me the cost of a roll away bed, and they couldn't comp the shuttle as well. After an exhausting battle with the desk clerk, he was unable to understand that giving us a roll away bed due to their error is not a comp! He would not pick up the cost of the shuttle, and there was no manager on duty. The next morning we talked to two other families who went through similar experiences. This hotel is not worthy of your money or hard earned reward points.
April 8, 2013
Rated 5.0 out of 5.0 by Joy27 Nice hotel, but know about transportation hints
The hotel was very nice and the staff very helpful and gracious. the only complaint was that there was not a mirror in the main part of the room, only in the washroom. Also, there isn't a swimming pool, but this was not a big deal for us.
Also, we were not aware that we had to call the hotel from the airport upon arrival, so be sure to have their phone number handy. Actually I just read on other reviews that they have a courtesy phone in the baggage area, so be sure to look for it. The location is close to the cruise ships, but a taxi is very hard to obtain from there. The drivers would rather have the runs from the airport or further away hotels. We called for a taxi and waited about half an hour, to no avail. Some people walked out to the street and flagged one down.
There is a service from the hotel to the cruise ships for 8.00 per person one way, which runs about every half hour. A taxi runs about 12.00 one way, if you aren't delayed too much at the entry point for the cruise area. Next time I might just book the bus to avoid the hassle of getting a taxi. Although some other people in reviews said the shuttle buses might go to a few cruise ships before coming to yours. We were lucky, in that a taxi came to drop someone off, so we were able to get that one.
Also, there is not really a food place right close to the property, so we ordered in food from a recommended Italian place which was excellent. There is a mall across the street, which has a Ross store in it, if you need some last minute T shirts or supplies.
You can ask for late check out (around noon) and walk down to bridge to see the cruise ships in dock. There is a pharmacy close by in case you need to buy some sun tan lotion.
April 1, 2013
Rated 4.0 out of 5.0 by Fairy Stop over before taking cruise
Excellent welcome.rooms are spacious and well equipped including a fridge and microwave.
Plentiful local restaurants and shops.
Very efficient shuttle service to the port area.
March 30, 2013
Rated 5.0 out of 5.0 by rlk33853 “Great Pre-Cruise Hotel”
Stayed at this property twice - once for two days before a cruise and for another night between our two cruises. Location is great - fifteen minute walk to the port if you wanted to.
Called from the airport for the free shuttle on the combined hotel line and it took a while to get connected and then just sat on hold. Waited a couple of minutes then hung up and called the hotel directly on my mobile. Was served immediately so I am unsure as to what is going on with the combined hotel phones at the airport.
Was told that the shuttle would be at the airport to pick us up in twenty minutes and it arrived just about that time. Driver was extremely friendly and we were at the hotel very quickly. Checkin was quick and the staff were again friendly.
The next two mornings we had the HIE breakfast - pretty much the same as at any other HIE - scrambled eggs, bacon, cinnamon buns, cereal, yogurt, toast, english muffins, pancakes......again staff were very friendly.
The rooms we had were on the fifth floor and have been redecorated. Nice bed in the first room but when we returned between the cruises, the bed had a plastic type mattress cover which made the bed extemely hot.
Shower and bathroom were well appointed and you have a hairdryer, which although not like what you have at home - it is adequate. I have read about low water pressure but we didn't experience any problems.
Room has a coffee maker, microwave and fridge, but strangely enough it doesn't have a room safe. Lots of space in the room though which is nice when you have a lot of bags to go on a cruise.
This property does not have a pool or access to a pool if that is important to you. For us it wasn't an issue as we went to the beach for the day. The bus runs right by on 17th and there is also a trolley that goes to the beach area.
The gym is extremely small - one treadmill, one elliptical and one bike - no weights of any kind.
When we returned from the first cruise we had to wait for a room but they locked up our bags in a back room. We had some valuables and they marked them and kept them behind the desk for us until we checked in.
Overall impression - would we stay here again - definitely for a pre or post cruise hotel. The hotel has been reconditioned and is nice. We would prefer it had a proper gym, but this is not a dealbreaker for a day or two. What sets this property apart from most others is the staff. During the first stay they were friendly - during the second they were over the top trying to make everything perfect for us. We stayed here with four other couples and they all had the same impression. They all are friendly, but not just that - they have either been trained very well or they are hired for their personalities. One moment they are joking with you, the next they are on the phone with someone else speaking very professionally, and the next they are asking how they can help with anything you may wish.
If you are looking for a great pub - try Waxy O'Connors. It is a couple of blocks away(away from the Causeway).
If you are looking for wine or beer for the cruise - go directly to Total Wine by the Publix.
March 29, 2013
Rated 3.0 out of 5.0 Good location for cruisers
Pretty average hotel. Very slow shuttle service, my advice is to take a cab, its pretty cheap for the additional speed. We waited well over an hour for the shuttle and that was after calling 3 times. The first time I was told they wouldn't send a shuttle unless I had my luggage, 3 minutes later I had my luggage and the wait began... I called again and got a different driver's name, I'm reasonably sure there was no first shuttle. It turns out theres only one shuttle though there are two drivers, its no big surprise its slow. If I'd been told it was an hour wait I would have just taken a cab but I was assured it would be like 10 minutes...
The lady checking us in was brusk which I'm okay with but if you're not a frequent traveler be prepared.
Our first room had been smoked in. I don't mean once or twice smoked in, the room REEKED of cigarette smoke. If it were a recent stay that caused that smell it must have been a hundred cigarettes a day for a week...
When I complained the staff seemed completely surprised and offered to "spray the room and put a fan in it" which at 11:30pm meant little to me, I just wanted to go to sleep.Finally they managed to find me another room which was apparently difficult because the hotel was quite full.
The shuttle service to the port is paid which was not explained up front. Beware it is as much or more expensive than just taking a cab. If you've got more than 2 people definitely take a cab. Also beware that on a Saturday morning breakfast will be very busy. We even had trouble getting into the bagel place across the street. That busyness is due to the large number of people leaving for cruises, no fault of the hotel.
So in summary, this is a nice looking hotel with pretty nice rooms and iffy staffing real close to the cruise ships. I probably wouldn't stay a week there but its good for the night before getting on a cruise.
March 26, 2013