Rated 4.3 out of 5 by 93
Rated 5.0 out of 5.0 by Epstem Great Hotel at the best location in the area
This is the second time that my wife and I stayed at this hotel. Bravo to the manager Ric and his staff for making it a very pleasant experience. The rooms are clean, and comfortable. The staff is always ready to help with any request. The restaurant was really quite good. We would not hesitate to recommend it to family and frieds. I just hope it has room for us next Feb because we would like to stay even longer. It is always a sign of good management when the property is well maintained and upgraded as we noticed on this last stay.
February 18, 2013
Rated 3.0 out of 5.0 by mindy4 comfotable
always like going to the holiday inn when im in town
February 15, 2013
Rated 3.0 out of 5.0 by Junying Poor service and room placement
I booked my room two weeks prior to travel. When given a key to the room and taking my bags a long walk to the room I found the key wouldn't work. After I retrieved a working key I found that my roomwas directly next to the dumpster and the outside entrance which ensured a poor view and noise from the door closing as well as activiity from the parking lot. The hotel was not busy and yet they put me such a room.
Immediately after looking at the room, I asked to be moved but they claimed there were no rooms available. I am surprised by this being a Priority Club member I would have expected a bit better treatment. After I threatend to leave the hotel and then they gave me a different room. I guess the hotel wasn't full after all.
February 13, 2013
Rated 4.0 out of 5.0 by johnG7 Thanks maid service
A special thanks to the cleaning staff for always providing a clean room with plenty of towels!
Lounge chairs on the pool deck are beginning to show their age and need replacement
Don't understand the pool towel policy. While they took our room number and name, no one ever checked to see if we returned the towels. I do hope I'll never be charged the $15 per towel penalty.
One night I left the room without a key. I went to the desk, asked for a new key to my room and was handed one, without any questions including my name. I know the clerk did not know who I was yet he graciously gave me a key!
February 6, 2013
Rated 4.0 out of 5.0 by Debldp Wonderful Location
The location was supurb. Miles of beach to walk on.
Close to Delray Beach where there are many great restaurants, yet far enough away to be quiet and relaxing.
January 30, 2013
Rated 5.0 out of 5.0 by cpals excellent hotel
I have stayed 4 times and I love this hotel.
The Ocean view is amazing.
January 25, 2013
Rated 5.0 out of 5.0 by Blp1 Simply the best!
We are repeat customers of the Highland Beach Holiday Inn and are never disappointed. It is simply the best!
January 23, 2013
Rated 3.0 out of 5.0 by worldtraveler2013 worst staff ever!
The best thing about this hotel is that is located right on the beach. You still need a car, as there are not many restaurants within walking distance. (unless you are satisfied with the limited options at hotel restaurant.) The rooms are a little dated, but the beds were very comfortable.
Overall the hotel would be OK if the staff was a bit friendlier. I have traveled all over US, and in about two dozen countries, and do not remember the last time I met such unfriendly staff. The person at the front desk when I checked in seemed in such a bad mood, I thought she came back from a wake. I asked to upgade my room, she said that is not possible, even though I saw room availability online. They said they offer free coffee in the lobby, but that means you better bring a bunch of coins to get your "free coffee". Over the next three days I realized that the other staff at front desk was just as unfriendly as the first person. When I checked out, not a smile, not a thank you for staying with us, or a please come back from the guy at the front desk. When I got the receipt and said thank you, he did not say one word. I have not seen this kind of behaviour at a Holiday Inn hotel in my life. If they changed or trained their staff, this hotel would be a lot better considering the great location.
January 21, 2013
Rated 1.0 out of 5.0 by Yaadcritic Great location ... Bad hotel.
1. Very old furniture.
2. Bathroom is small, and old, and the bath tub begged for bleach. ( I could not shower because it looked filthy.)
3. There was hair in the bathroom . :-( yucky
4. The phone kept ringing after 7am. I had to leave it off the hook. I did not ask for a wake up call.
5. Luckily I had the chain on the door.. At 9:30am someone tried to come in on me & it wasn't housekeeping.
6. The elevator is small, dingy and dirty.
I live 15 minutes away, but I wanted to wake up on a beach for my birthday. I regret it. :-(
That hotel is in an awesome location... It just needs to be demolished and rebuilt. The last time it was refurbished was 2000..., 13 years ago. That's sad!
January 19, 2013
Rated 5.0 out of 5.0 by Love4 Service was excellent.
The property was well appointed. Staff was very helpful. The food was excellent.
January 15, 2013
Rated 5.0 out of 5.0 by dstephen Excellent accomodations
We had a a great room overlooking the ocean. Rooms were nicely appointed, food was great and the staff was friendly and courteous
January 15, 2013
Rated 5.0 out of 5.0 by Dennis11 Nice Room and Great View
We had a very good experience. We were upgraded to a room on the ocean side just a few yards from the water. Room was spacious and comfortable. My only recommendation would be to provide cushions for the metal chairs on the balcony.
January 13, 2013
Rated 5.0 out of 5.0 by Roberto828 Awesome location, beatiful views
Our room was on the top floor and immaculate. The view and sounds of the ocean - unbelievable.
Food is excellent. Everthing we ate was fresh and delicious. Room service great. Latitudes and Cabanas wonderful. Special shout out to Klaus our bartender who made awesome coctails and perfect service.
Friendly housekeeping and staff provide excellent service.
Pool was fantastic. Comfortable chairs, umbrellas EXCEPT there is a problem finding a chair because guests would claim chairs early by placing a towel on the chairs and leaving it all day. I saw this happen several times and chairs remained empty all day. Maybe a sign or a staff person policing the pool a few times during the day would help.
I will definately be back.
January 6, 2013
Rated 5.0 out of 5.0 by kiddo SERVICE - THE STAFF - CLEANLINESS
The main reason we enjoyed our stay at Highland Beach Oceanside is the staff. People always make the difference and here is no exception. They where GREAT.
January 3, 2013
Rated 5.0 out of 5.0 by CraigD Great hotel
This is one of the Holiday Inn vintage properties. Old line hotel, but very up to date and a great value. Location could not be better. We needed a place for the night, used to live in Boca, so picked this because it was in the right area and on the beach. Great choice, great staff, low key Florida atmosphere. I would definitely stay here again. Off the beaten path - across the intercoastal - so nice and quite. Very safe. Restaurant was very nice.
January 2, 2013
Rated 4.0 out of 5.0 by Evie2 Nice hotel
We enjoyed our stay at this hotel nice view from our room,
December 15, 2012
Rated 4.0 out of 5.0 by Jea1 Great propert during the week. Weekend help not so good.
The front desk folks during the week were great.
I had a lot of resistance from the weekend staff behind the front desk.
To the young lady who works mornings on the weekend,
Lighten up. Maybe you have worked there for seven years, but I was given drink coupons for every night I stayed until you got there.
I thought they were because I am a platinum member.
You treated me like I was trying to steal from you..
December 6, 2012
Rated 5.0 out of 5.0 by barbara74 as always a great vacation
We come to the Holiday Inn in Highland beach usually twice a year for a week's vacation We have always found the accomodations wonderful but what we like most is the fact that we can resume relations with your friendly staff The fact that most staff remains the same speaks very highly for the inn and we have developed friendships over the years We often meet repeat guests and that is fun also
December 6, 2012
Rated 5.0 out of 5.0 by Holiday2012 Great hotel in a fabulous location!
Thank you for a great stay. My family and I enjoyed the pool, the hot tub, the beach and the restaurant. Great servcie and nice comfortable rooms with balconies.
November 27, 2012
Rated 5.0 out of 5.0 by austin1 great hotel and location
Great service, employees very friendly,restaurant is very, very good. would stay again
November 26, 2012
Rated 4.0 out of 5.0 by StevePH Excellent hotel
We stayed for 2 nights last week and were really impressed. The room was lovely, the view was superb (as a Priority Club Platinum member we were upgraded to an ocean view room), the staff were friendly and helpful, and the location was great..
The only downside for us was that there was nowhere comfortable to "lounge" indoors. It was too chilly in the evenings to sit outside but there was nowhere with comfortable chairs or sofas to sit indoors.
Other than that slight niggle we loved the hotel and will definitely return.
November 25, 2012
Rated 5.0 out of 5.0 by jack144 a gem of a place
i found this place several years ago, and i have been coming back as a regular guest for years, probably 5 or 6 times a year, for a few days at a time.
excellent location, great size, lovely oceanfront and pool area to lounge and watch the surf. friendly regular staff, competent, caring,.
room 638 needs a wall switch at the front door, as its pitch black when you walk in and no switch can be felt until you make a few right turns and try to feel for one....
but once they fix that, i'd come back in a heartbeat!
November 18, 2012
Rated 5.0 out of 5.0 by AvaR HI Highland Beach
Great property -
clean location location & very accomodating staff
I will be back and suggest sending people when visiting south east florida --- See you soon
November 11, 2012
Rated 5.0 out of 5.0 by mdb40 Can't go wrong in Boca by staying here!
I wanted a place at the beach since I had my mom and daughter with me, and they were going to play at the beach & pool while I attended a conference. This place was perfect-- small, less "sterile" than most chain hotels, laid-back, and very very friendly. The pool is a nice size; ample chairs; steps from the beach. They even had free cheese & veggies in the bar area at cocktail hour. Recommend!
October 23, 2012
Rated 4.0 out of 5.0 by glolato si tuviese desayuno incluido seria muy recomendalbe
lindo lugar buena atencion y buena playa le falta el desayuno incluio y mejorar el servivio de playa
October 5, 2012