Rated 4.5 out of 5 by 187
Rated 5.0 out of 5.0 by Roadrunner II Great Hotel with A Terrific Staff
We were picked promptly at FLL Airport. We were checked-in early by "Angie" (Front Desk Receptionist) and was invited to have the free breakfast as we had travelled all night from the State of Nevada. Our stay was outstanding provided by a Terrific Staff. Many Many Thanks to HIE.
June 3, 2014
Rated 5.0 out of 5.0 by CrusinRCCL Excellent all around
Our stay was one night prior to a cruise. The A/C worked great, the bed was very comfortable, TV was clear and got a lot of channels, we didn't use the pool but it was clean as well as the area around it. The room was clean. The front desk was friendly and helpful and arranged a shuttle bus to the pier for us. The cinnamon buns are awesome. We will definitely stay here again. Their is a shopping plaza across the street, not sure how that would be trying to cross.
May 21, 2014
Rated 2.0 out of 5.0 by CO2014 Rude and unhelpful staff
We stayed at this hotel after a few days of vacation in the Florida Keys in order to stay near the airport for our early flight the next morning. We are IHG reward members and have always had good/great experiences at Holiday Inn Expresses across the country. Unfortunately, our stay at this location was awful... We are both pretty laid back people, but certainly can recognize poor customer service and lack of hospitality when needed.
1. During check-in, the staff were having side conversations instead of moving along in our check-in process.
2. We needed to return our rental car the night before our flight. The man who had checked us in promised that the shuttle would be able to retrieve us within 15 minutes of calling them once we were at the airport. So, we returned our rental car and called. And, then waited about 30 minutes, even though the individual on the phone said it would arrive within 15 minutes. After seeing other hotel chains' shuttles go by 2-3 times, we called again. The man said he'd called the shuttle. We called back and he told us "things were running slowly." No apologies or explanation. So, we waited another 15 minutes and called back. Then, the man said it would be there in "10 minutes top." So... we waited. After another 15 minutes, we took a cab - even though we had waited for the shuttle for nearly an hour and had been promised 3 times that it was on its way. This was a $20 expense we had not intended to endure. It would have been fine if a free shuttle had not been a guaranteed part of the hotel amenities.
3. When we arrived back at the hotel, the man whom we had spoken to on the phone would not even acknowledge us. So, we went up to him and told him that the shuttle never arrived after an hour, that we had to take a cab. He didn't even look up from what he was doing, wouldn't make eye contact, or didn't apologize. Nothing was ameliorated and so we went upstairs.
4. We took the shuttle to the airport the next morning for our flight (an hour earlier than needed, in the case that there would be more shuttle issues). The man took our luggage and we got in the shuttle. An older woman asked when the shuttle would arrive at the airport because she was worried about making her flight (reasonable question provided our experience...) Well, he got SO upset at her question, yelled at her for asking it, and started mocking her. It made everyone on the shuttle uncomfortable.
We're loyal to the IHG brands and have called their corporate office. This stay certainly won't prevent us from staying at any of their other locations ever again - our experience has been fixed on the corporate level. However, I wouldn't recommend staying there if you're looking for helpful, friendly staff and don't want to be treated incredibly rudely. They need to learn some customer service and hospitality... It is their business after all!
May 21, 2014
Rated 5.0 out of 5.0 by Tldjkdtd Airport shuttle
Was surprised to hear we had to pay $. 25 for the shuttle for four people. I thought that was free, it usually is. Otherwise a pleasant stay
May 21, 2014
Rated 5.0 out of 5.0 by CruizedOut Great experience with staff
Thank you to Jason and Danny for being so pleasant and helpful. The staff you have now is much nicer than the last time I was there. Your airport shuttle service did not show up after an hour wait, so we took a cab and your staff reimbursed us the cab fee.
My last stay was in 2012 and I swore I would never stay there again because of the grumpy staff and a bad experience with the group shuttle service to the port.
We appreciated the shuttle to the Crowne Hotel restaurant. Nice staff and decent food.
Group Shuttle to port: I should have known better than to use this again. We took the shuttle from the hotel to the port, no problem this time going to the port. But we purchased a transport for after our cruise from the port to the airport, based on how the sales rep said it would work. It was not as the sales rep promised. She said there would be a transport waiting after our cruise that would take us to the airport. Said they had lots of shuttles operating at the port. Yes, we eventually got to the airport, an hour after we walked out of the port terminal, and after stopping at another port location to pick up more passengers. The fee per person sounded reasonable, but there were added charges, I have no idea what they were for. The cost turned out to be more than what we paid for the cab ride from the airport to the hotel. A bad deal all around, please consider hosting a different group port shuttle service.
May 19, 2014
Rated 5.0 out of 5.0 by Netty425 Great Time
We arrived in the Ft Lauderdale airport a little after 11:00 PM. As instructed, we called the hotel to send a shuttle over and were very happy to see them less than 15 minutes from when we picked up our luggage. Breakfast in the in morning was the standard of excellence we have come to expect from all Holiday Inns we have stayed at: juices, toast, eggs (scrambled and hard boiled), sausage, biscuits & gravy, pancakes, cereals, fruit, and coffee. We forgot to pack a few things for our trip and found the Win Dixie (Albertson's type of store) a very convenient walking distance away. For anyone looking for a place to stay before heading off to a cruise, this would be the ideal place to stay!
May 12, 2014
Rated 5.0 out of 5.0 by First Timer to Florida Staff Appreciation
Want to say a special thanks for the service provided by "Angie" and especially "Jason" who was working most of the 5 nights we stayed at the hotel. He was very helpful, pleasant and we felt comfortable coming to the desk to ask re: directions, recommendations for tours, etc. There was also a male supervisor or manager around, but can't remember his name...he was wonderful as well. The room was comfortable, breakfast delicious and convenient. We appreciated that there were shuttles that could take us back and forth to places or the airport or cruise port. It was lovely having the business centre that was easily accessible so we could e-mail back home and keep in contact with our young children. Thank you, HIE!
April 26, 2014
Rated 5.0 out of 5.0 by Bob & Jan Two visits and well satisified
This a nice hotel that is conveniently located and competitively priced for the area. The rooms are large, quiet, and very clean, and the staff is efficient and friendly. We recommend the hotel without hesitation.
April 23, 2014
Rated 2.0 out of 5.0 by No stay for me Dirty towels and stinky room
I always stay on a Holiday Inn property. I generally know what to expect by their locations and age of Hotel. With this one seeming fairly new I expected more. The room smelt like the Stetson Cologne guy died in it. No other rooms to move too either from what I was told. The bath tub filled up with water during the shower and 2 our of 4 towels had brown stuff (which looked like poo) on them.
Wont be staying here again!
April 19, 2014
Rated 3.0 out of 5.0 by Fredosaurus Good place to stay, but airport shuttle is a problem.
The hotel itself was fine, BUT the airport shuttle only ran once ever hour. This is not appropriate for a hotel that advertises itself as an airport hotel. Also the national operator for HIE said that the shuttle would be every half hour, which was not true. The shuttle organization at the airport is poor. One shuttle driver didn't make much of an effort to look for customers and even went to the wrong hotel -- however the other driver was excellent.
The hotel was good, as expected, but really did a really good job on breakfast. Because of the hourly shuttle schedule, we had to leave at 6am, which was when breakfast was supposed to start. But in fact the breakfast preparer had everything out by 5:30. And the breakfast was better than the average.
For dinner skip the Old Heidelberg restaurant a few minutes walk away -- overpriced for mediocre food. There appeared to be other restaurants in the large mall across the street.
I recommend this hotel, but only if you don't need the shuttle.
April 18, 2014
Rated 3.0 out of 5.0 by BMike65 bad airport shuttle service and bad pillow
Airport shuttle service was uncooperative, rude and late.
The pillow was not comfortable and front desk had no alternatives.
April 4, 2014
Rated 2.0 out of 5.0 by Tammy54 Shuttle pickup from airport
There were 7 of us staying the night because we were going on a cruise the next day. The reason why I booked this hotel is because it was close to the airport and the cruise ships and your advertisment stated that you had free shuttle service from the airport to the hotel and all we had to do was call when we arrived.
We called and was told where to go and the shuttle would be there in 15 to 20 minutes. There were many Holiday Inn busses that pulled up but we were told that it was not servicing our hotel. We waited an hour and a half before the shuttle finally arrived. In that time we saw the shuttles from the other Holidays Inn's come and go 3 times. This was a very frustrating experience to the start of a long awaited vacation. And just to let you know, not all the people waiting for the shuttle could get on. 4 of our party could not fit so they opted and paid for a taxi instead of waiting another hour.
If you are going to advertise a service then you need to provide that service. I would never stay there again.
April 2, 2014
Rated 4.0 out of 5.0 by Maraide Quiet and Comfortable
The facility was on a busy road but quiet sleeping was not a problem. The room was clean. The bed was comfortable. The breakfast ample and varied choices were available. There was a small mall where you could go to a salon, Winn Dixie or Dunkin Donuts, if you so desired. It was just across the highway and proved to be a bonus because of its proximity. When I return to Ft. Lauderdale, I will stay at this hotel again.
March 29, 2014
Rated 1.0 out of 5.0 by SaraNP Sadly disappointed for an IGH property
I booked a room at this hotel because of its close proximity to the FLL airport, and other favorable reviews I had read prior to booking. Upon arrival, we were sadly disappointed with the quality we thought we were paying for. The bathroom was dirty, and obviously hadn't had a thorough cleaning in months, if not longer. The couch was extremely uncomfortable, even for 1 person to sleep on, and the hotel staff was less than friendly. My kids didn't even want to swim in the pool because they didn't want to have to use the shower in our room once they were done swimming. Keep the water bottle, Cheez-It's and Fiber 1 bar we received at check-in, and put that money toward other uses to update and clean the hotel. We had 2 different shuttle van drivers, & their driving skills were the same. I nearly vomited from motion sickness after the short drive from the airport to the hotel. I would not recommend this hotel to anyone, ESPECIALLY FOR THE EXPENSIVE RATE!! Very sad and disappointed to end our awesome vacation at this hotel.
March 17, 2014
Rated 5.0 out of 5.0 by Gina34 Courteous staff
Staff was super friendly and even remembered my last visit
March 11, 2014
Rated 5.0 out of 5.0 by gamin acomadating staff
When we arrived, we were really looking forward to a hot cup of coffee. The coffee was not very hot or fresh. We mentioned to the desk clerk and they made fresh coffee right away. Not that coffee is a prime factor, but this shows how much they care about their guests. Every request we made was taken care of immediately.
March 2, 2014
Rated 4.0 out of 5.0 by Howard & Carmen Great place to stay for airport /port convened
Stayed one night to catch early flight,hourly shuttle very reliable and convenent . Room excellent
February 21, 2014
Rated 5.0 out of 5.0 by TCCruiser Outstanding Stay.
Our whole experience was wonderful. We stayed three nights and do not have a single complaint. We used the laundry facilities which was very convenient. The Breakfast was outstanding and I'd like to give a special thank you to the Breakfast Attendant, she has the best customer service attitude and provided superb service (I'm sorry I didn't get her name).
February 12, 2014
Rated 5.0 out of 5.0 by new cruiser Quiet at last
The staff and accommodations were a welcome relief to my husband and me. The room was clean and quiet, both things needed when traveling.
February 7, 2014
Rated 5.0 out of 5.0 by FlightCancelled123415315 Very nice hotel and nice staff too
My flight was canceled and I'm lucky to have found a room here. Nice staff, clean hotel and a really comfortable room. In addition, a free shuttle to the airport every hour made my night and morning a lot better than it could have been!
January 30, 2014
Rated 5.0 out of 5.0 by superm99 Our Stay
Our stay at this Holiday Inn Express was very good. The staff was great to work with. I had booked two rooms and the second party wasn't able to get to Ft Lauderdale due to weather delays, so I had to cancel the second room and the clerk gave me a voucher for a future stay. I called the next day and rereserved the room for our second party. Everyone was very accommodating. Thanks for helping us out.
January 21, 2014
Rated 5.0 out of 5.0 by Lilly go the Valley Very comfortable and quiet.
I highly recommend the hotel.
It is located near the port. Would like to see more restaurants in the area but otherwise great.
January 20, 2014
Rated 5.0 out of 5.0 by 1111155555534343 Great place to stay
the staff here is very attentive, going above and beyond in helping us get to our rental car! Thank you so much!!
January 17, 2014
Rated 4.0 out of 5.0 by waterfallchris Great way to start cruise
My friend and I stayed here prior to leaving on a cruise and we found the staff really helpful and the inclusive breakfast had very good choices. I belong to the rewards program and can definitely recommend it. The location is very handy being just across the road from a plaza.
Thank you and hope to see you again next year...it perfectly suited our needs.
January 14, 2014
Rated 4.0 out of 5.0 by stefanW great service
a good experience, specially we are thakfulthat we were able to prolong our stay 3 h after ordinary checkout.time - we recommend this hotel
January 7, 2014
Rated 3.0 out of 5.0 by X-NYr convenient, spacious, costly
We were satisfied with our one night at Holiday Inn Express near the FLL airport even though the first room we were given was already occupied. The guests were gracious about it and we were all startled but calm. We returned to the apologetic clerk and were given a very nice room across the hall. Our only complaint was the high price, but it was probably due tot the Christmas holiday timing. I would say at less than $150, this would be fine but above that amount, it's not a good value.
January 3, 2014
Rated 4.0 out of 5.0 by Chris6065 Excellent Customer Service
The first room we were assigned (a junior suite) had an air conditioning issue. The front desk staff was very good at trying to fix the problem and then putting us in a standard room with a working air conditioner. I really appreciate the staff's accommodation of our needs.
January 2, 2014
Rated 4.0 out of 5.0 by Julechka67 Comfortable bed
Good value for money hotel. We were waiting long for the transfer bus from the airport otherwise all worked very well
January 1, 2014
Rated 5.0 out of 5.0 by KWAS Very good hotel
Our family spent there 4 nights. Hotel and rooms are very clean and updated. Staff is very friendly and willing to help.
I strongly recommend it.
December 30, 2013
Rated 3.0 out of 5.0 by Sharon T Comfortable bed and clean room
The hotel itself was clean and the staff was friendly. however, we had one issue; when taking our shower the water would not go down while the shower was running. We had to wait 5 minutes for the water to drain. I actually checked out early for this reason. This I thought was unsanitary and I had children with me. Other than that it was alright
December 29, 2013