Rated 4.4 out of 5 by 108
Rated 1.0 out of 5.0 by Cleverdevil Worst HIX in the country
I'm not going to go into every detail in this review because there are just too many things. Basically the staff here needs to be completely retrained:
-Staff members were rude
-Tried to charge for a complimentary toothbrush
-Told us late check out was not possible due to the rooms being booked(the next morning the front desk accommodated without checking anything)
-Lost my reservations, told me the hotel was COMPLETELY booked, but you could still book online. The front desk did nothing to accommodate, later in the day my reservation was found. It was explained to me that the person did not "go into the reservation to see that I had booked multiple days instead of just one." The person who did this has been working there 6 months at least, the software must be really complex for the learning curve.
-Multiple rooms had broken items, refrigerator, A/C, water heater, etc.
Basically, if you have the choice to stay ANYWHERE other than here, do it. Even if it's one of the tiny hotels with a window air unit and paint falling off the side. I'll be excited to see this place get under better management.
August 19, 2014
Rated 5.0 out of 5.0 by jr1984 Weekend Getaway
Stayed at the Holiday Inn Express for my high school reunion weekend. The hotel is very clean, up to date and comfortable. The staff was very friendly and helpful. Would definitely stay here again and recommend this hotel to others.
August 17, 2014
Rated 5.0 out of 5.0 by grndprx Great Stay
Everything was great during our stay. The room was spacious and quiet allowing us to rest. The breakfast was very good with many options.
August 11, 2014
Rated 5.0 out of 5.0 by Lucylulu93 NO HASSLES HERE
Easy check-in, comfortable room, excellent-excellent bed, and an incredibly helpful staff, enhanced what I had hoped would be a relaxing weekend. Front desk clerk got us off to a great start by directing us to local eateries. Having been stuck in way too much traffic all day, we chose the ease of a short walk to a BarBQue restaurant, and were very happy with that decision. Wish the pool was larger, but it served us well.
August 7, 2014
Rated 5.0 out of 5.0 by BAB911 Exceeded my expectations on every level of service
We had a very hectic but happy weekend scheduled in the West Point area. I was really uncertain about even making the trip. Cannot say enough good things about the Holiday Inn Express in Ft. Montgomery.The friendliness of the front desk employess prior to our visit (phone inquiries), and then upon arrival was so appreciated. We were exhausted. The appearance of the lobby,the indoor pool/sauna,the breakfast bar was immaculate. The room, the beds, the pillows,the bathroom, just offered so much confort. We were only able to stay for 2 nts I'm sorry to say-felt like we were saying goodbye to old friends! On my return home, I discovered I had left my phone charger in the room-called the front desk and they had it and mailed it back with the same delightful service I experienced while there.Highly recommend this hotel for anyone wanting to be in the area.
August 6, 2014
Rated 2.0 out of 5.0 by Yumiko Rude and condescending staff
Was really blown away by how rude and belittling the front desk staff are here. Completely uncalled for.
Also, the water that came out of the tap in the bathroom was brown, no matter how long I let the tap run.
August 1, 2014
Rated 3.0 out of 5.0 by pamjac54 YOU DO NOT CATER TO YOUR TARGETED GUESTS!
When we learned that your hotel did not have a military discount on the weekends while being less than 5 miles from USMA we were shocked! Who is your targeted guests? Commuters to NYC?
We will only stay at your hotel when an event such as a wedding makes it convenient to do so.
July 27, 2014
Rated 5.0 out of 5.0 by westpointtraveler Consistent quality and service
Multiple trips to the area on business so I've stayed at this property a few times. Good location, clean rooms, good breakfast.
July 25, 2014