Rated 4.4 out of 5 by 114
Rated 5.0 out of 5.0 by Molly18 Great location
It was a short but very nice experience. I felt especially safe traveling alone.
August 26, 2014
Rated 5.0 out of 5.0 by DanOL Great hotel in the Hudson Valley
Great staff. Spacious, clean rooms with a nice breakfast and the USA paper at the front desk in the am. Small but nice gym, nice pool and a large parking lot back from the road. Safe environment.
August 22, 2014
Rated 5.0 out of 5.0 by WP alum Clean hotel very close to West Point
Clean, convenient hotel within the IHG chain and within a few minute drive to West Point. I highly recommend the property for visits to West Point. But because it is the cleanest, closest option to West Point, it is often booked up, so make sure to make reservations well in advance, particularly around popular West Point events such as football games and graduation.
August 21, 2014
Rated 5.0 out of 5.0 by Amyusma WONDERFUL!
Our stay here was wonderful! Drew started our first day off with 5 stars! He was so accommodating and went above and beyond to make sure everything was taken care of. His politeness and true willingness to help was sincere.
Besides the kind employees, this hotel is clean and offers many amenities compared to what the other hotels offer in this area. The shower's have good pressure, it was a busy weekend and the hotel stayed on top of everything.
The only reason I gave "value" a 4 was because the prices were a little high-however there was a big event at West Point, so I understand why.
This Holiday Inn express will always be my first choice of places to stay when I visit the area!
Thank you Drew, thank you all Holiday Inn Express staff for making my stay so delightful!
August 21, 2014
Rated 4.0 out of 5.0 by fire dude nice place to stay
The hotel is a good place to stay and I love the staff. We will be back
August 20, 2014
Rated 5.0 out of 5.0 by Toga123 Clean and efficient
This hotel is clean for the most part. The room was clean as well as the bathroom. The hallways could use a shampoo.
The breakfast is OK for what it is...frozen bagels and microwaved eggs and things. Could use a waffle maker to change the menu a bit.
Would stay there again as there are few alternatives in and around West Point.
August 20, 2014
Rated 1.0 out of 5.0 by Cleverdevil Worst HIX in the country
I'm not going to go into every detail in this review because there are just too many things. Basically the staff here needs to be completely retrained:
-Staff members were rude
-Tried to charge for a complimentary toothbrush
-Told us late check out was not possible due to the rooms being booked(the next morning the front desk accommodated without checking anything)
-Lost my reservations, told me the hotel was COMPLETELY booked, but you could still book online. The front desk did nothing to accommodate, later in the day my reservation was found. It was explained to me that the person did not "go into the reservation to see that I had booked multiple days instead of just one." The person who did this has been working there 6 months at least, the software must be really complex for the learning curve.
-Multiple rooms had broken items, refrigerator, A/C, water heater, etc.
Basically, if you have the choice to stay ANYWHERE other than here, do it. Even if it's one of the tiny hotels with a window air unit and paint falling off the side. I'll be excited to see this place get under better management.
August 19, 2014
Rated 5.0 out of 5.0 by jr1984 Weekend Getaway
Stayed at the Holiday Inn Express for my high school reunion weekend. The hotel is very clean, up to date and comfortable. The staff was very friendly and helpful. Would definitely stay here again and recommend this hotel to others.
August 17, 2014