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Rated 4.5 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by mattress a bit too hard A very enjoyable stay! The room was larger than expected and very nice November 13, 2013
Rated 4.0 out of 5.0 by Staff very friendly - housekeeping has something to be desired The front desk staff (Mary) was very helpful, and upgraded us (I am a Platinum member), and was friendly. HOWEVER, during our two night stay, our room was NOT cleaned. Granted we didn't need our sheets or towels changed, but the bed wasn't even made and the towels were hanging right where we left them. Maybe that's an error on our part in misunderstanding what their "eco" plan is, but NOTHING was touched. I doubt that housekeeping even came into the room... Otherwise, a nice stay. November 6, 2013
Rated 1.0 out of 5.0 Nice room Loud clanking sound when heat or vent turned on so we were unable to have heat or air on and the noise was terrible. Our calls to the front desk went unanswered November 6, 2013
Rated 5.0 out of 5.0 by Very happy Holiday Inn customer! We have stayed at many Holiday Inns in the past 35 years of our marriage and found this one to be one of the cleanest and friendliest. My husband is disabled and needed early check in to stretch out before going to a wedding and the staff at the front desk went above and beyond to accommodate us. I would defiantly recommend this hotel to any one. October 30, 2013
Rated 5.0 out of 5.0 by very nice place this is a very nice hotel to stay in - it is close enough to west point to be within "Walking Privileges" for Plebes but far enough for them to have a break. October 24, 2013
Rated 4.0 out of 5.0 by Great service Greeted by 2 nice gentlemen at check in. They gave us a variety of choices to eat for dinner. The hotel is the nicest hotel closest to West Point. October 13, 2013
Rated 4.0 out of 5.0 by A nice hotel where there is not much choice This hotel is a very nice property. Very convenient to Westpoint. There are not many choices in the area, and this is the best value for a good price. Clean and well kept. Would definitely stay again if I am in the area. There apparently is a nice outlet mall fairly close and several people stayed here just to go shopping. October 10, 2013
Rated 2.0 out of 5.0 by Terrible Internet The wired connection always showed "Limited or no connection" and the wireless signal would only allow between 1 and 5 Mbps. Could not maintain connection. Tried to call the internet Tech Support number but was either cutoff or was not answered. Too late in the evening to have the hotel staff involved (after 9 P.M.) No welcome package or mention of priority status. Later asked the staff and was told - you can tell your status by the card key holder! Really? October 7, 2013
Rated 3.0 out of 5.0 by Worst Experience as a Platinum Member they don't acknowledge status ! I had to remind them who I was! Room had bugs - Photos available with me as proof Bathroom Jacuzzi in dirty shape - had to have maintenanace come clean it ! I don't recommend this property to anyone with Status. Hotel is old and not maintained properly! October 5, 2013
Rated 4.0 out of 5.0 by Excellent Stay I thought the room decor was excellent. I liked the proximity to the Academy. I appreciate the friendly staffing have extra toiletries on hand that did not make the flight. Thanks for a great weekend. October 2, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Fort Montgomery, New York The hotel was clean, comfortable, and relaxing. The breakfast had good quality and selection. My only criticisms would be that throughout my five day stay the Wi-Fi only worked sporadically. For a $200 plus per night hotel, that simply should not happen. The staff was friendly and cooperative. All things considered, I ranked the hotel as a four on a scale of five. Sincerely, Clyde Page September 27, 2013
Rated 4.0 out of 5.0 by Pros and cons Pros: Staff friendly, professional and helpful Good value on room. Cons: Beds hard Limited cable stations and what cable there was, was mostly sports(Not sport fans). Nothing acceptable for children. September 25, 2013
Rated 5.0 out of 5.0 by Great Hotel - Great Staff! The Hotel is clean and confortable. The staff very polite and helpful. There is nothing bad I can say about this property. September 20, 2013
Rated 4.0 out of 5.0 by Very comfortable place We spent 2 nights at the Hotel. It was very relaxing, large room, quiet, good breakfast, near West Point. We were totally happy there. September 11, 2013
Rated 5.0 out of 5.0 by Excellent staff The staff and front desk personnel are absolutely outstanding and at the top of their game!!!!!! September 11, 2013
Rated 5.0 out of 5.0 Great breakfast and staff My wife and I spent some days at this Hotel for the fifth time already. We enjoy the quiet stay and attentiveness of the staff. We like the swimming pool and the location of the Hotel, just few minutes from Bear Mountain or West Point. Great choice if you go to that area. September 2, 2013
Rated 3.0 out of 5.0 by low value poor lighting in room; can't open window; breakfast o.k. but lots of paper and plastic waste; relatively high cost for low value; staff, however, was friendly. September 1, 2013
Rated 5.0 out of 5.0 by Our room was very clean and comfortable! The staff was very helpful, we needed to extend our stay and they were able to do that for us! The location was perfect, close to West Point!! We look forward to staying there again soon! Would highly recommend!! August 28, 2013
Rated 5.0 out of 5.0 by Great place! Great value! We were very happy here. The swimming pool is one of the nicest of any hotel I've stayed at. August 24, 2013
Rated 5.0 out of 5.0 by Were there for A-Day. Staff did a great job. We stayed at the Fort Montgomery Holiday Inn Express for A-Day. Our expectations were not high due to other hotels in that area but the hotel was great. The Hotel Staff LOVE the cadets and families. They were so friendly, supportive and personal. One of the first hotels where the staff really love their relationship with the clientele. The Breakfast was good, not great Eggs, sausage, continental breakfast. Pool was clean. Very nice meeting area which was important with all the families there. The rooms were very clean. Bathroom was clean. Air Conditioning wasn't great but overall good experience. It was very close to base so we could go back and forth without too much travelling and close to the Bear Mtn Bridge so could get to different places easily August 22, 2013
Rated 5.0 out of 5.0 by Comfy bed and great service Everyone we came in contact with was very helpful and we felt welcomed and cared about. Thank you all for a pleasant stay. August 22, 2013
Rated 5.0 out of 5.0 by Frequent Traveler My family and I had the pleasure of staying at this Holiday Inn Express for the 3rd time in this year. The service is extraordinary. Thank you for a wonderful stay. August 21, 2013
Rated 5.0 out of 5.0 by Staff over and beyond ! We had a family outing planned at West Point and stayed at the Holiday Inn Express. After a terrible 12 hour drive from NC, we arrived tired, terribly hungry and very late. Denise, the lady who checked us in, gave us several pamplets of local businesses that delivered food to the hotel. Needless to say, we went to bed later on with full bellies and smiles on our faces. I highly recommend this establishment. We plan on visiting West Point again in the future in order to see more of the sites and will be staying at the Holiday Inn Express ! August 20, 2013
Rated 5.0 out of 5.0 by Comfort Staff was accommodating. Rooms are spotless and well maintained. August 18, 2013
Rated 5.0 out of 5.0 by Clean, nice and comfortable Was pleasantly surprised during a recent stay for a wedding nearby. The hotel was clean, updated inside with a friendly staff and very comfy beds. Was a very enjoyable stay. August 16, 2013
Rated 5.0 out of 5.0 by Convenient to West Point Convenient to West Point. Used my points. No problems August 16, 2013
Rated 5.0 out of 5.0 by Great Stay, Excellent Staff We were staying at the Holiday Inn Ft. Montgomery for a family memorial at West Point and the day before, another family emergency prevented the service from taking place and several reservations needed to be cancelled. Mary (front desk clerk) was exceptionally helpful and made the necessary changes. She was back on duty when we checked out and inquired into the status of my sick aunt , very considerate. My son and I stayed for two days and had a wonderful experience. The room was clean and comfortable, the fridge and microwave was a wonderful surprise. The amenities were good, but the staff, especially Mary, made this an exceptional stay. August 12, 2013
Rated 4.0 out of 5.0 by Professional and well maintained Will stay every time I return to USMA...conveniently located, great support staff, clean and quite. August 12, 2013
Rated 5.0 out of 5.0 by still the best staff is great as always. we requested and received an upgrade. great location. internet not so fast but no big deal. overall grade is A+. August 11, 2013
Rated 5.0 out of 5.0 by HIE West Point Room was very CLEAN-breakfast area was spotless food was good,I will stay here again August 1, 2013
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