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Rated 4.4 out of 5 by 141 reviewers.
Rated 2.0 out of 5.0 by Rude and condescending staff Was really blown away by how rude and belittling the front desk staff are here. Completely uncalled for. Also, the water that came out of the tap in the bathroom was brown, no matter how long I let the tap run. August 1, 2014
Rated 3.0 out of 5.0 by YOU DO NOT CATER TO YOUR TARGETED GUESTS! When we learned that your hotel did not have a military discount on the weekends while being less than 5 miles from USMA we were shocked! Who is your targeted guests? Commuters to NYC? We will only stay at your hotel when an event such as a wedding makes it convenient to do so. July 27, 2014
Rated 5.0 out of 5.0 by Consistent quality and service Multiple trips to the area on business so I've stayed at this property a few times. Good location, clean rooms, good breakfast. July 25, 2014
Rated 4.0 out of 5.0 by Comfortable overall ... Everything you'd expect from a hotel experience. Only downside was that our room was on the first floor near the parking lot so you could hear everything from people walking down the hallway to go to the parking lot to housekeeping people yelling at each other while cleaning other rooms from 7:30 in the morning. July 24, 2014
Rated 5.0 out of 5.0 by Excellent Stay Would stay here again. Close to attractions and breakfast was substantial. July 24, 2014
Rated 5.0 out of 5.0 by Great stay!!!! We enjoyed our stay. The accommodations were excellent, and so was the breakfast! July 23, 2014
Rated 3.0 out of 5.0 by Fair accommodation near west point Bathrooms could use a bit of renovation as well as replace Chinese made bathroom items (soap, etc) as well as fixtures ( sink, shower showing signs of rust).... July 18, 2014
Rated 5.0 out of 5.0 Fantastic hotel! Stayed here for a job interview and recommend it for anyone. The staff is so friendly and the breakfast is the best I have ever had at a hotel! July 17, 2014
Rated 4.0 out of 5.0 by Fort Montgomery HIE This property is great. I would stay again for the convenience. The commodes do have a very loud flush. July 13, 2014
Rated 4.0 out of 5.0 by Nice place to stay if your looking for a safe, clean, updated place to stay - This is probably it. July 9, 2014
Rated 5.0 out of 5.0 by Hotel gym The exercise gym could use update equipment Perhaps a better bicycle at this location July 6, 2014
Rated 3.0 out of 5.0 by reservation I made my reservation in January 2014 for a king suite with whirlpool bath. Upon our arrival I was informed we were upgraded to a junior suite no whirlpool tub. When I showed the clerk the original reservation with the king suite he said there were not any left he had given them away. He did not seem aware that we had made the reservation 6 months ago requesting one. He apologized offered us 1000 priority club points and said that was the best he could do. We were not very happy. June 26, 2014
Rated 5.0 out of 5.0 by AWESOME STAFF! NICE ACCOMODATIONS Was a guest here 3 full days/nights for a wedding and was very pleased with the accomodations and beyond pleased with the staffing. We were close enough to our objective (West Point) to make for a relatively short run for the Rehearsal dinner, the wedding and the tourists things....Overall a 9 , because I rarely rate anything as being a "10" . June 24, 2014
Rated 4.0 out of 5.0 by Good experience Our stay was a good experience. Our questions were answered and hotel was clean. June 23, 2014
Rated 5.0 out of 5.0 by convenient location next to West Point Easy to get to from Newark airport, close to West Point, and overall Holiday Inns are always clean, efficient and what I expect to get in a good hotel. June 23, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Not only a great hotel, but great views of the valley. Very nice rooms and staff is outstanding! June 23, 2014
Rated 4.0 out of 5.0 by Great location, great service, lousy food I am a regular Holiday Inn Express patron, and have stayed at this property many times while my son was a cadet. As a rule, HIE properties have decent breakfasts with a choice of foods. The food at this property has been sub-par almost every time I have visited. This time it was lumpy instant eggs and greasy microwave bacon to go with cold cinnamon rolls. Last time it was lumpy eggs and sausage. No biscuits, no gravy, no pancakes. The staff was friendly and helpful, but obviously had no control over the menu, and is unaware that other HIEs offer other items. It's almost as though the management is meeting the bare minimum HIE standards. If there were competition, I would go elsewhere. June 18, 2014
Rated 4.0 out of 5.0 by Confortable and quiet Very good visit and nice surroundings. The was generally knowledgeable and helpful. The cost was reasonable for the quality of service and environment This is a location and facility in which I would return if needed. I also like the new concept of Holiday Express. Have used facilities in Pittsburgh, Virginia and New York. June 16, 2014
Rated 5.0 out of 5.0 Close and comfortable Nicest hotel close to West Point, NY. Not too many choices and this one was far better than any others we have stayed at. June 10, 2014
Rated 5.0 out of 5.0 by Good accomodations The amenities were well used, both the refrigerator and the microwave were usful. Like being able to go directly to the channel on the TV instead of marching through the channels. Always like the breakfast. The addition of the French Toast was very nice. June 7, 2014
Rated 5.0 out of 5.0 by I would stay here again The review speaks for itself. I would recommend this hotel again. Could you find a better price? Maybe, but this one fit the need. It was very comfortable and included a complimentary breakfast - self serve but was not continental in the traditional sense seen these days -- was quite filling. June 5, 2014
Rated 5.0 out of 5.0 by Best hotel in the area Holiday Inn is very comfortable and the staff goes out of their way to be friendly and accommodate your every need. The breakfast is great, the lobby area is a great place to sit and relax and the atmosphere is bright. I would strongly recommend this hotel to anyone visiting the West Point Area. June 4, 2014
Rated 5.0 out of 5.0 by Awesome Experience for WP Graduation Perfect spot for any/all special weekends at WP. The customer service was wonderful and very attentive. Very large room with all the amenities and more. June 3, 2014
Rated 4.0 out of 5.0 by Better Than I Thought Convenience to nearby Base and other attractions; complimentary fresh breakfast w/ choices. Rooms were clean but bathroom could use a bit more attentiveness to cleaning. Quiet area and no noisy kids or teens! May 31, 2014
Rated 4.0 out of 5.0 by Very friendly staff and close to West Point Very enjoyable stay. Very close to West Point and clean, Staff could not have been friendlier. Clean hotel...... May 21, 2014
Rated 5.0 out of 5.0 by comfortable room Very clean, the bed was comfortable and having a refrigerator helped alot when I didn't think we would need it. Two different choices in pillows, great idea. The soap dish is a great idea, I didn't have to have the soap bar stuck to the counter like most hotels. The breakfast was good, lots of choices. Since we just came from another hotel in Ct where you couldn't swim because the water was cold, the water temperature here was just right for early May. We enjoyed the pool and sauna too. May 18, 2014
Rated 5.0 out of 5.0 by Outstanding service, impressive room, great location All staff were extremely friendly and helpful - especially Denise at the front desk. We were impressed with how nice the room was. Location and daily breakfast were great for our purposes. Will definitely return! April 28, 2014
Rated 5.0 out of 5.0 by reasonable place near West Point Rooms are clean and comfortable. The staff is very friendly and helpful. Very close to USMA if you are attending an event there. April 16, 2014
Rated 5.0 out of 5.0 by Nice Stay Staff was great, I wish just was in better shape. had the flu! March 31, 2014
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