Rated 4.5 out of 5 by 61
Rated 5.0 out of 5.0 by Celestine friendly staff, clean, well-located
We really needed this hotel to be a good one after the previous two night disaster with a (top) competitor chain. The property did not disappoint. The only suggestion we can offer is that you put a few lawn chairs/benches in the shadier spots on the grounds. There is a nice little gazebo at the back, but no way to sit and enjoy it. The front desk was particularly helpful (including a complementary room upgrade). They never failed to offer a warm greeting when we passed by. Nice touch!
July 19, 2013
Rated 5.0 out of 5.0 by Steve012 Great Location, Great Service
I wanted to do some sightseeing in the area, and have dinner with some friends. The Fort Montgomery location was centrally located for my activities, and easily reached.
The staff at the front desk was welcoming and friendly, and recognized me as a platinum member. The room was comfortable, clean, and quiet.
There was a nice variety for breakfast and replenished immediately, when required.
July 19, 2013
Rated 5.0 out of 5.0 by Eli2000 Eli from Montreal
Beautiful rooms, beautiful surroundings, excellent location and
outstanding staff. Quiet and peaceful. Strongly recommended for the demanding traveler.
July 17, 2013
Rated 5.0 out of 5.0 by Haole Comfortable and Secure
A great place near West Point to stay. I always felt comfortable and secure. The housekeeping crew kept the hotel very clean. Every employee that I met was very courteous, professional and genuinely friendly.
July 17, 2013
Rated 3.0 out of 5.0 by Tim316 Not Worth the Price
This Hotel has a totally disorganized management crew. Don't want to go into all the issues, so lets just say this Hotel is definitely not worth the price. This Hotel would be an average deal at $90 per night.
July 7, 2013
Rated 3.0 out of 5.0 by Ziva Convenient location to West Point
Overall, the experience at staying at this hotel is good. The rooms have been updated, although, the wall paint is shoddy. Splatters all around. The ceiling has water stains. Breakfast is decent... provide eggs and breakfast meat. Service has been good to an extent. The older ladies in the front desk were very helpful. However, the Indian staff in the front desk when we came back one night was not very helpful or accommodating. He was very nonchalant when approached with an issue. We came back and our room was not cleaned for the day even though we had the sign out when we left the room early that day. He said he can’t have the room cleaned since there is no housekeeping at the time. He did offer to put us in a different room but is not able to help us move when asked. We then left him a note to tell the manager and have the mgr call us. We never got a call at all. Upon checkout, we brought the attention to the younger lady at the desk and was given an attitude when it was mentioned. As we’re leaving, within earshot, she muttered “ Seriously... really..” sarcastically.
The Hudson Valley area is beautiful and your hotel is conveniently located to West Point, however, if there are other options available, I would be incline to go with the other options.
June 11, 2013
Rated 5.0 out of 5.0 by Hank55 Great service
Very friendly and helpful service from the front desk
June 7, 2013
Rated 2.0 out of 5.0 by Iciytvjytjytviytviyt Okay at best.
Room was okay; about as expected from HIE, except that the in-room refrigerator barely cooled anything we put in it, and we had no hot water the first morning we were there.
I'm a runner, and the fitness room here is about worthless. They have two ancient treadmills, neither of which has a place to put a water bottle. Both days, when I went down to run, the room was about 80 degrees, water cooler was empty and there were no towels. I walked over to the pool to grab a towel, but none there, either.
Since this property is very close to Thayer Gate, I'd probably stay there again, if it was only for one night. For a longer stay, I'll go elsewhere.
June 7, 2013
Rated 5.0 out of 5.0 by GGMP Very pleasant stay
Our room was large and clean, the bed comfy, the shower just great and the breakfast delish. Really was a full breakfast, which we did not expect but very much enjoyed.
May 15, 2013
Rated 5.0 out of 5.0 by Gale48 Beautiful Hotel
This is a first-class hotel. Appearance, amenities excellent. Rooms very comfortable and pristine. Loved it!!!! Totally did not expect this quality in Fort Montgomery.
May 14, 2013
Rated 5.0 out of 5.0 by Mog1 Excellent service. Nice rooms
We were at the hotel with a wedding party. The staff was wonderful and very efficient. The junior and executive suites are a nice size. The lobby / breakfast area is perfect for small group gatherings.
May 9, 2013
Rated 5.0 out of 5.0 by QB99 Felt at home!
This was my first experience with Holiday Inn Express. We have a rewards membership with another company and have been in the habit of staying there. However, after my stay with HIE, I have a new 'home away from home'. The king suite was perfect and spacious. The hotel was quiet, though quite occupied. I was only 3.5 miles from West Point, USMA, where I was visiting my son. A special thanks to front desk rep, Donny, who was very knowledgeable and gracious, not only to me, but everyone I witnessed him encounter. I wish I could remember the names of the other ladies as they were also super friendly and accommodating!
I am looking forward to another stay in the not so distant future!
May 6, 2013
Rated 5.0 out of 5.0 by DA19 Great hotel for Govt/AAA rate and convenience to USMA.
Friendly, professional front desk staff; clean, comfortable room and dining area; great location and Govt/AAA room rate. We've stayed here before and will again.
April 22, 2013
Rated 5.0 out of 5.0 by Darlene1953 Good Sleep
We were there for a funeral in Stony Point. We had driven all night from Illinois. We were able to get into our room early so we could get some sleep before the calling hours. The staff was great. Thank you!! I have stayed there several times over the last few years and will probably be back.
April 8, 2013
Rated 5.0 out of 5.0 by katyms Friendly staff, comfortable rooms and bed
Great beds and clean rooms. Breakfast staff was especially friendly and helpful. The reservation and front desk staff were able to tell me where to find the stores in the area I needed. And, of course, the cinnamon rolls and bacon were worth getting up for!
April 3, 2013
Rated 5.0 out of 5.0 by Mike10022 Excellent
We stayed in this hotel Sunday, March 18.
NOTE TO MANAGEMENT: the lady who checked us in is an absolute jewel. She was pleasant, efficient and went out of her way to assure that we had everything we needed. Employees such as this are not found everyday. We appreciate employees such as this and we hope management does as well.
The room was very comfortable, quiet and clean.
We had a good nights sleep and were on our way.
We recommend this hotel.
April 1, 2013
Rated 4.0 out of 5.0 by Paul77 Good hotel
With the exception of the old/ overly soft mattress, the stay was very good.
February 4, 2013
Rated 4.0 out of 5.0 by its4u Very good overall
The breakfast was excellent.
The room was clean and comfortable except that the lighting in the room was not very good. The lamps all had compact fluorescent bulbs which created a bluish-grey light and overall dingy feeling in the room. If the bulbs were replaced with newer warm white bulbs it would probably help a lot.
December 14, 2012
Rated 2.0 out of 5.0 by D12bm Over priced
This hotel was out dated, not exceptionally clean and horrible beds. The gentleman who checked us in was not very friendly. There is nothing in this town besides West Point so it's why they jack the price up. Only good thing was room was spacious.
November 28, 2012
Rated 5.0 out of 5.0 by metalhead1007 Good experience
My second time staying at this hotel and will continue to do so when visiting West Point. Comforatble and clean rooms.
November 21, 2012
Rated 5.0 out of 5.0 by cpk2 Clean, Modern and Comfortable
Very happy with our stay. Very nice, comfortable rooms for the money. Modern facilities. Beautiful view from the room.
November 11, 2012
Rated 5.0 out of 5.0 by Skeetz Welcome atmosphere
Great staff. Had to leave before breakfast but the coffee and cereal were all ready. Look forward to returning. Bed was very comfy.
November 9, 2012
Rated 5.0 out of 5.0 by PatP Swimming Pool
Nice warm water, clean. The shower needs a curtain around it!
October 27, 2012