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Rated 4.4 out of 5 by 116 reviewers.
Rated 4.0 out of 5.0 by Very friendly staff and close to West Point Very enjoyable stay. Very close to West Point and clean, Staff could not have been friendlier. Clean hotel...... May 21, 2014
Rated 5.0 out of 5.0 by comfortable room Very clean, the bed was comfortable and having a refrigerator helped alot when I didn't think we would need it. Two different choices in pillows, great idea. The soap dish is a great idea, I didn't have to have the soap bar stuck to the counter like most hotels. The breakfast was good, lots of choices. Since we just came from another hotel in Ct where you couldn't swim because the water was cold, the water temperature here was just right for early May. We enjoyed the pool and sauna too. May 18, 2014
Rated 5.0 out of 5.0 by Outstanding service, impressive room, great location All staff were extremely friendly and helpful - especially Denise at the front desk. We were impressed with how nice the room was. Location and daily breakfast were great for our purposes. Will definitely return! April 28, 2014
Rated 5.0 out of 5.0 by reasonable place near West Point Rooms are clean and comfortable. The staff is very friendly and helpful. Very close to USMA if you are attending an event there. April 16, 2014
Rated 5.0 out of 5.0 by Nice Stay Staff was great, I wish just was in better shape. had the flu! March 31, 2014
Rated 5.0 out of 5.0 by Very Helpful staff Despite the lack of a pancake machine, the service was great. The management solved a problem I had with the computer system and made it up to me. Great breakfast. March 31, 2014
Rated 1.0 out of 5.0 by No Wifi The hotel wifi service to hotel was completely out the entire 3 day, 2 night visit. Unable to conduct work with office or home etc. repair service to hotel was non-existent. Made trip less than useful and staff could do nothing to help. No refund offered, since room was pre-paid..... March 30, 2014
Rated 2.0 out of 5.0 by Fair, would've be better if they followed up on constant internet problems We stayed there late March of 2014. We had constant problems with internet connections (the entire system). We heart the staff tell other guests "no one else has complained" after we had called twice about the problem. Additionally, we heard them tell others "this never happens", when, in actuality, we spoke to other guests who had stayed before and had the same issues. One staff member did finally tell one of our party that they had overhauled the system about a year ago and it worked up until about a month an a half ago. Since then employees have told the Manager about the current guest complaints but the Manager does not correct it. For those of us who work and need the internet while traveling, or who may need the internet to search for directions, housing or other services, this is a huge problem. Since internet and wi-fi are advertised as available on sites for this hotel, it should be available or the rooms discounted. March 30, 2014
Rated 4.0 out of 5.0 by Clean and comfortable I was pleasantly surprised at how enjoyable my stay was. Staff was professional and courteous, room was spacious and clean. I couldn't ask for more. March 25, 2014
Rated 3.0 out of 5.0 by Lost and Found Left a book and headlamp there...after 10 minutes on phone trying to remember what room I stayed in, and trying to prove that I did stay there...they can keep the book. March 14, 2014
Rated 4.0 out of 5.0 by Good enough Hi! We were there for a short stay. Everything was fine! Sauna was awesome. Only cons : no WiFi. It was due to a problem from somewhere. But staff was very kind. No surprise. Thanks for the stay March 9, 2014
Rated 2.0 out of 5.0 by Location, Location, Location As the only chain hotel in the vicinity of the Military Academy, this Holiday Inn Express doesn't have to try very hard to beat the competition - and they don't. I stayed here several times while my son was a cadet, and gritted my teeth each time. The "free" WiFi seldom works, the food is mediocre and limited (only scrambled eggs and greasy microwaved bacon. No biscuits - really?), and the staff knows nothing (but can give you an 800 number so you can sit for hours on hold). If the mom and pop places in the area ever loosen their grip on real estate and allow other chains in, this hotel will have to make massive improvements to survive. Until then, I recommend it only because the competition is so bad. March 7, 2014
Rated 4.0 out of 5.0 by Greta Hotel I have stayed at this hotel many times with no problems...however this time there was no WiFi available. The staff tried and tried to help alleviate this problem to no avail. They did indicate that they were having this issue for the past three days and part were ordered to fix it. March 1, 2014
Rated 5.0 out of 5.0 by Great location in the beautiful Hudson Valley! Love the indoor pool! Perfect temp in the cold of winter. We brought the kids Upstate for the indoor pool and sledding at Bear Mountain. Modern, sleek rooms. Close to Bear Mountain and USMA. We ate at Barnstormer BBQ restaurant, which was delicious and very close to the hotel. February 20, 2014
Rated 5.0 out of 5.0 by Home away from home Clean, Couteous Staff, rooms outstanding, Breakfast ontime and a Great selection. friendly kitchen staff. February 16, 2014
Rated 5.0 out of 5.0 by Enjoyable We really enjoyed being in our room and dinner was delivered from a near by Diner. January 10, 2014
Rated 5.0 out of 5.0 by Great place to stay near West Point Really enjoyed our stay. Large, clean room. Very helpful staff. Perfect location near West Point at a reasonable price. January 3, 2014
Rated 5.0 out of 5.0 by AWESOME!!! Always a pleasure...No problems, ever! Staff, is always a pleasure. always available, always pleasant, accommodating. perfect pleace to stay. December 10, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, and classy We had a great time during our stay! We were welcomed warmly, and treated very well. The breakfast was delicious each morning, and the facilities were clean and cozy. We will definitely stay here again!! November 26, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Stay!! I could not find anything negative about this hotel. Everything was great. The most comfortable beds I have ever seen in a hotel!! November 19, 2013
Rated 4.0 out of 5.0 by Room and comfort Shower needs attention. Water pressure was minimal and the water was not hot. Took some time for water temperature to get to tepid. November 17, 2013
Rated 5.0 out of 5.0 by mattress a bit too hard A very enjoyable stay! The room was larger than expected and very nice November 13, 2013
Rated 4.0 out of 5.0 by Staff very friendly - housekeeping has something to be desired The front desk staff (Mary) was very helpful, and upgraded us (I am a Platinum member), and was friendly. HOWEVER, during our two night stay, our room was NOT cleaned. Granted we didn't need our sheets or towels changed, but the bed wasn't even made and the towels were hanging right where we left them. Maybe that's an error on our part in misunderstanding what their "eco" plan is, but NOTHING was touched. I doubt that housekeeping even came into the room... Otherwise, a nice stay. November 6, 2013
Rated 1.0 out of 5.0 Nice room Loud clanking sound when heat or vent turned on so we were unable to have heat or air on and the noise was terrible. Our calls to the front desk went unanswered November 6, 2013
Rated 5.0 out of 5.0 by Very happy Holiday Inn customer! We have stayed at many Holiday Inns in the past 35 years of our marriage and found this one to be one of the cleanest and friendliest. My husband is disabled and needed early check in to stretch out before going to a wedding and the staff at the front desk went above and beyond to accommodate us. I would defiantly recommend this hotel to any one. October 30, 2013
Rated 5.0 out of 5.0 by very nice place this is a very nice hotel to stay in - it is close enough to west point to be within "Walking Privileges" for Plebes but far enough for them to have a break. October 24, 2013
Rated 4.0 out of 5.0 by Great service Greeted by 2 nice gentlemen at check in. They gave us a variety of choices to eat for dinner. The hotel is the nicest hotel closest to West Point. October 13, 2013
Rated 4.0 out of 5.0 by A nice hotel where there is not much choice This hotel is a very nice property. Very convenient to Westpoint. There are not many choices in the area, and this is the best value for a good price. Clean and well kept. Would definitely stay again if I am in the area. There apparently is a nice outlet mall fairly close and several people stayed here just to go shopping. October 10, 2013
Rated 2.0 out of 5.0 by Terrible Internet The wired connection always showed "Limited or no connection" and the wireless signal would only allow between 1 and 5 Mbps. Could not maintain connection. Tried to call the internet Tech Support number but was either cutoff or was not answered. Too late in the evening to have the hotel staff involved (after 9 P.M.) No welcome package or mention of priority status. Later asked the staff and was told - you can tell your status by the card key holder! Really? October 7, 2013
Rated 3.0 out of 5.0 by Worst Experience as a Platinum Member they don't acknowledge status ! I had to remind them who I was! Room had bugs - Photos available with me as proof Bathroom Jacuzzi in dirty shape - had to have maintenanace come clean it ! I don't recommend this property to anyone with Status. Hotel is old and not maintained properly! October 5, 2013
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