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Rated 4.5 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by clean,comfortable rooms Rooms were pretty clean. The front office staff was great especialy the assistant manager. The service staff were hard workers. Great hotel.The breakfast was not bad.The total hotel environment inside and out was very pleasant.I would definately stay at this hotel again and would recommend to other members of my family that plan on visiting our grand daughter at West Point. August 23, 2015
Rated 5.0 out of 5.0 by Great location Perfect for trips to West Point. The rooms are modern, the beds are comfortable, and the breakfast is what you would expect from a Holiday Inn Express. Now if the gym had new cardio equipment this hotel would be above 5 stars in my opinion. August 21, 2015
Rated 5.0 out of 5.0 by Staff was very helpful The staff was outstanding. We requested a roll-away bed but due to high demand the staff was unsure if they would be able to have one for us. When we checked in (which was fast), we found the roll-away bed in our room ready to go. Also, we requested late check out of one room since we were going to be on campus at West Point. They gave us until 1:00 pm and we checked out at almost 2:00 pm. They did call the room @ 1:30 to check on us and were very pleasant when I checked out late and apologized. They were very nice and told me it was no problem. I will definitely stay here again. August 21, 2015
Rated 5.0 out of 5.0 by Great Service, but wi-fi was not secure The staff was great and I was impressed by their attentiveness to customers. Room was clean and comfortable. In this day of internet connectivity, there is no reason that the hotel Wi-Fi should not be secure. The Wi-Fi was "open - not secure" so I did not use it. Please protect your customers by providing secure, password-protected Wi-Fi. August 20, 2015
Rated 5.0 out of 5.0 by Great hotel in a convenient location A friendly staff and clean surroundings, located just outside West Point, make this a go-to destination when you're in the area. August 20, 2015
Rated 5.0 out of 5.0 by Stay for Acceptance Day We stayed here for several days during Acceptance Day activities at West Point. The hotel and rooms were comfortable. The staff was amazing in working with us on cleaning up our reservations, answering questions, offering advice on things to do and keeping our room cleaned up. The breakfast was really good every morning. It is pricey around the events at West Point, but that is a time when they know they will be busy and maybe not many other times during the year. We will stay here again. August 19, 2015
Rated 5.0 out of 5.0 by Recommended Clean, quiet, nice atmosphere, helpful staff, great breakfast bar and comfortable bed. Water pressure in shower could be better and hide a way bed not comfortable. August 19, 2015
Rated 5.0 out of 5.0 by Convenient to USMA Stayed here several times and the staff are always very nice and the rooms are clean. Never had any problems with booking. It is the nicest hotel in the immediate Highland Falls area, second to the Thayer. (But the Thayer is WAY too pricey for our budget) The only bad thing is how this hotel (along with all the others in the immediate area) bump up their rates for any academy events, like football, A Day, R Day, graduation, etc. They all do it, but I still don't like it. Other than that, this is my go-to hotel in the area. Haven't been disappointed once! August 19, 2015
  • 2015-08-28T11:08:41.491-05:00
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