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Rated 4.4 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by Professional and well maintained Will stay every time I return to USMA...conveniently located, great support staff, clean and quite. August 12, 2013
Rated 5.0 out of 5.0 by still the best staff is great as always. we requested and received an upgrade. great location. internet not so fast but no big deal. overall grade is A+. August 11, 2013
Rated 5.0 out of 5.0 by HIE West Point Room was very CLEAN-breakfast area was spotless food was good,I will stay here again August 1, 2013
Rated 5.0 out of 5.0 by Great place to stop We used this hotel for a mid point stop-over, and were pleased with the room comfoft, WIFI, staff and breakfast.....will use this hotel in the future. July 31, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Great location; easy drive to West Point. Nice modern décor. Fitness room leaves a lot to be desired, and the breakfast is not very good, but overall a good hotel. July 31, 2013
Rated 5.0 out of 5.0 by Super visit Perfect place to take a break from the Appalachian Trail - comfortable bed, great laundry facilities and warm shower! Because my dad is a Priority Club Member, he could book me a room as a wonderful treat. July 29, 2013
Rated 5.0 out of 5.0 by enjoyed our stay very much After a long car ride it was nice that our check in process was quick & painless.Denise was especially helpful with that and finding our way around the area. Our room was exceptionally nice , clean, and very comfortable. The hotel was a short ride to West Point. We will definitely stay there again. July 26, 2013
Rated 5.0 out of 5.0 by friendly staff, clean, well-located We really needed this hotel to be a good one after the previous two night disaster with a (top) competitor chain. The property did not disappoint. The only suggestion we can offer is that you put a few lawn chairs/benches in the shadier spots on the grounds. There is a nice little gazebo at the back, but no way to sit and enjoy it. The front desk was particularly helpful (including a complementary room upgrade). They never failed to offer a warm greeting when we passed by. Nice touch! July 19, 2013
Rated 5.0 out of 5.0 by Great Location, Great Service I wanted to do some sightseeing in the area, and have dinner with some friends. The Fort Montgomery location was centrally located for my activities, and easily reached. The staff at the front desk was welcoming and friendly, and recognized me as a platinum member. The room was comfortable, clean, and quiet. There was a nice variety for breakfast and replenished immediately, when required. July 19, 2013
Rated 5.0 out of 5.0 by Eli from Montreal Beautiful rooms, beautiful surroundings, excellent location and outstanding staff. Quiet and peaceful. Strongly recommended for the demanding traveler. July 17, 2013
Rated 5.0 out of 5.0 by Comfortable and Secure A great place near West Point to stay. I always felt comfortable and secure. The housekeeping crew kept the hotel very clean. Every employee that I met was very courteous, professional and genuinely friendly. July 17, 2013
Rated 3.0 out of 5.0 by Not Worth the Price This Hotel has a totally disorganized management crew. Don't want to go into all the issues, so lets just say this Hotel is definitely not worth the price. This Hotel would be an average deal at $90 per night. July 7, 2013
Rated 3.0 out of 5.0 by Convenient location to West Point Overall, the experience at staying at this hotel is good. The rooms have been updated, although, the wall paint is shoddy. Splatters all around. The ceiling has water stains. Breakfast is decent... provide eggs and breakfast meat. Service has been good to an extent. The older ladies in the front desk were very helpful. However, the Indian staff in the front desk when we came back one night was not very helpful or accommodating. He was very nonchalant when approached with an issue. We came back and our room was not cleaned for the day even though we had the sign out when we left the room early that day. He said he can’t have the room cleaned since there is no housekeeping at the time. He did offer to put us in a different room but is not able to help us move when asked. We then left him a note to tell the manager and have the mgr call us. We never got a call at all. Upon checkout, we brought the attention to the younger lady at the desk and was given an attitude when it was mentioned. As we’re leaving, within earshot, she muttered “ Seriously... really..” sarcastically. The Hudson Valley area is beautiful and your hotel is conveniently located to West Point, however, if there are other options available, I would be incline to go with the other options. Thank you. June 11, 2013
Rated 5.0 out of 5.0 by Great service Very friendly and helpful service from the front desk June 7, 2013
Rated 2.0 out of 5.0 by Okay at best. Room was okay; about as expected from HIE, except that the in-room refrigerator barely cooled anything we put in it, and we had no hot water the first morning we were there. I'm a runner, and the fitness room here is about worthless. They have two ancient treadmills, neither of which has a place to put a water bottle. Both days, when I went down to run, the room was about 80 degrees, water cooler was empty and there were no towels. I walked over to the pool to grab a towel, but none there, either. Since this property is very close to Thayer Gate, I'd probably stay there again, if it was only for one night. For a longer stay, I'll go elsewhere. June 7, 2013
Rated 5.0 out of 5.0 by Very pleasant stay Our room was large and clean, the bed comfy, the shower just great and the breakfast delish. Really was a full breakfast, which we did not expect but very much enjoyed. May 15, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel This is a first-class hotel. Appearance, amenities excellent. Rooms very comfortable and pristine. Loved it!!!! Totally did not expect this quality in Fort Montgomery. May 14, 2013
Rated 5.0 out of 5.0 by Excellent service. Nice rooms We were at the hotel with a wedding party. The staff was wonderful and very efficient. The junior and executive suites are a nice size. The lobby / breakfast area is perfect for small group gatherings. May 9, 2013
Rated 5.0 out of 5.0 by Felt at home! This was my first experience with Holiday Inn Express. We have a rewards membership with another company and have been in the habit of staying there. However, after my stay with HIE, I have a new 'home away from home'. The king suite was perfect and spacious. The hotel was quiet, though quite occupied. I was only 3.5 miles from West Point, USMA, where I was visiting my son. A special thanks to front desk rep, Donny, who was very knowledgeable and gracious, not only to me, but everyone I witnessed him encounter. I wish I could remember the names of the other ladies as they were also super friendly and accommodating! I am looking forward to another stay in the not so distant future! May 6, 2013
Rated 5.0 out of 5.0 by Great hotel for Govt/AAA rate and convenience to USMA. Friendly, professional front desk staff; clean, comfortable room and dining area; great location and Govt/AAA room rate. We've stayed here before and will again. April 22, 2013
Rated 5.0 out of 5.0 by Good Sleep We were there for a funeral in Stony Point. We had driven all night from Illinois. We were able to get into our room early so we could get some sleep before the calling hours. The staff was great. Thank you!! I have stayed there several times over the last few years and will probably be back. April 8, 2013
Rated 5.0 out of 5.0 by Friendly staff, comfortable rooms and bed Great beds and clean rooms. Breakfast staff was especially friendly and helpful. The reservation and front desk staff were able to tell me where to find the stores in the area I needed. And, of course, the cinnamon rolls and bacon were worth getting up for! April 3, 2013
Rated 5.0 out of 5.0 by Excellent We stayed in this hotel Sunday, March 18. NOTE TO MANAGEMENT: the lady who checked us in is an absolute jewel. She was pleasant, efficient and went out of her way to assure that we had everything we needed. Employees such as this are not found everyday. We appreciate employees such as this and we hope management does as well. The room was very comfortable, quiet and clean. We had a good nights sleep and were on our way. We recommend this hotel. April 1, 2013
Rated 4.0 out of 5.0 by Good hotel With the exception of the old/ overly soft mattress, the stay was very good. February 4, 2013
Rated 4.0 out of 5.0 by Very good overall The breakfast was excellent. The room was clean and comfortable except that the lighting in the room was not very good. The lamps all had compact fluorescent bulbs which created a bluish-grey light and overall dingy feeling in the room. If the bulbs were replaced with newer warm white bulbs it would probably help a lot. December 14, 2012
Rated 2.0 out of 5.0 by Over priced This hotel was out dated, not exceptionally clean and horrible beds. The gentleman who checked us in was not very friendly. There is nothing in this town besides West Point so it's why they jack the price up. Only good thing was room was spacious. November 28, 2012
Rated 5.0 out of 5.0 by Good experience My second time staying at this hotel and will continue to do so when visiting West Point. Comforatble and clean rooms. November 21, 2012
Rated 5.0 out of 5.0 by Clean, Modern and Comfortable Very happy with our stay. Very nice, comfortable rooms for the money. Modern facilities. Beautiful view from the room. November 11, 2012
Rated 5.0 out of 5.0 by Welcome atmosphere Great staff. Had to leave before breakfast but the coffee and cereal were all ready. Look forward to returning. Bed was very comfy. November 9, 2012
Rated 5.0 out of 5.0 by Swimming Pool Nice warm water, clean. The shower needs a curtain around it! October 27, 2012
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