Rated 4.4 out of 5 by 110
Rated 4.0 out of 5.0 by fire dude nice place to stay
The hotel is a good place to stay and I love the staff. We will be back
August 20, 2014
Rated 5.0 out of 5.0 by Toga123 Clean and efficient
This hotel is clean for the most part. The room was clean as well as the bathroom. The hallways could use a shampoo.
The breakfast is OK for what it is...frozen bagels and microwaved eggs and things. Could use a waffle maker to change the menu a bit.
Would stay there again as there are few alternatives in and around West Point.
August 20, 2014
Rated 1.0 out of 5.0 by Cleverdevil Worst HIX in the country
I'm not going to go into every detail in this review because there are just too many things. Basically the staff here needs to be completely retrained:
-Staff members were rude
-Tried to charge for a complimentary toothbrush
-Told us late check out was not possible due to the rooms being booked(the next morning the front desk accommodated without checking anything)
-Lost my reservations, told me the hotel was COMPLETELY booked, but you could still book online. The front desk did nothing to accommodate, later in the day my reservation was found. It was explained to me that the person did not "go into the reservation to see that I had booked multiple days instead of just one." The person who did this has been working there 6 months at least, the software must be really complex for the learning curve.
-Multiple rooms had broken items, refrigerator, A/C, water heater, etc.
Basically, if you have the choice to stay ANYWHERE other than here, do it. Even if it's one of the tiny hotels with a window air unit and paint falling off the side. I'll be excited to see this place get under better management.
August 19, 2014