Rated 4.0 out of 5 by 106
Rated 4.0 out of 5.0 by fatbz Fun stay
Overall the experience was enjoyable. The staff and front desk managers were great! They were polite, welcoming, and enjoyable. You could tell they enjoyed what they do and their attitude resonated throughout the hotel. However, I did think the property itself was a bit outdated. The pools, while clear, could benefit greatly from renovations and the gym was small, cramped, and limited. Overall I would recommend this hotel to others and would stay there myself without any reservations based solely on the merit of the staff's skills and the spirit of excellence they give off.
June 26, 2014
Rated 3.0 out of 5.0 by zayres oldie but
The Holiday Inn is in desperate need of updating. It should really be considered. Also, the road construction there has been going on for ever.
June 25, 2014
Rated 3.0 out of 5.0 by dmc346 Back sliding
property is falling back to its old ways, sub par housekeeping, no recognition of guest level,
had to ask for welcome gift at check out.
the welcome gift was taken care of before I left.
June 21, 2014
Rated 3.0 out of 5.0 by tb061914 Nice pool; but hotel needs updates
This hotel is old, and it shows. The people are great, but the rooms seriously need some updates. The room appeared dirty, not that it was, just had old carpet and furnishings.
June 19, 2014
Rated 5.0 out of 5.0 by Tai Chi Gal One night stay
We really loved our room--very comfortable beds. Very clean.
Breakfast was not free but they gave us vouchers for the restaurant and so the cost was lower by a lot. The breakfast was very good.
June 16, 2014
Rated 1.0 out of 5.0 by jalb23 horrible breakfast service!!!
the staff here are not good with the exception of the bartender.
June 16, 2014
Rated 3.0 out of 5.0 by Hammer112 Improving Property
I stay in the Middletown NY often and have stayed at competitive properties in the area. This Holiday Inn location is a good value for the money. It satisfies my business needs. I just wish they would update the rooms, particularly the bathrooms as they feel like 1980's compared to what is available in the area. I stay here because of the value for the price paid for the room.
June 16, 2014
Rated 5.0 out of 5.0 by Robin Z. Overall pleasent experience
My husband and I enjoyed our stay and had no complaints. The staff were friendly, helpful and welcoming. Our room was clean, inviting and the bed very comfortable. We had a delicious breakfast in the restaurant, and, again the staff very friendly and responsive. We would definitely recommend and stay in this facility again.
June 16, 2014
Rated 2.0 out of 5.0 by Botis16 Needs updating
For the most part, I like Holiday Inns but, this hotel shows neglect and needs to be updated
My room was damp and musty and smelled of smoke. The sheer curtains were discolored and the room was dark and dreary. This hotel reminded me of the 1960's
I generally stay at other hotels in the area, but all three were sold out.
I've stayed at this hotel before, but it's usually my last choice.
If this hotel gets an update, I would give it a second chance
June 14, 2014
Rated 3.0 out of 5.0 by cksom14 not a great stay
Place was okay - staff didn't seem to care about guests.
June 8, 2014
Rated 4.0 out of 5.0 by roddie_87 Good bang for your buck
the overall hotel is decent. The property is quite outdated however. asside from the newly renovated lobby, it feels like the hotel is stuck on its old decor,
upgrading the hallways and the outside look and feel of the hotel would be a plus. but even better would be to update the bathrooms... low sinks and a smal round toilet seem like have never been changed since the original construction happened.
Other than that no complaints whatsoever. The staff was helpfull and friendly. the mattress was comfortable, and everything was well cleaned.
June 5, 2014
Rated 5.0 out of 5.0 by Lisa1982 Always a great experience!
I want to thank everyone at the Holiday Inn Middletown Goshen for giving me another great stay. Doris and James at the front desk made me feel right at home - Doris even lent me an audio book for my ride! Raoul makes every dining experience a pleasure, and Chef Jordan's offerings are great!
June 4, 2014
Rated 3.0 out of 5.0 by havr management
If not for management, specifically the manager Matthew. this hotel might be a fine property to stay at.
I welcome corporate office to contact me but I don't want management from this hotel to contact me.
June 4, 2014
Rated 4.0 out of 5.0 by Syd'sDad CardsFan Holiday Inn Middletown
Good food in restaurant, nice bar, great pools, decent room. Bathrooms are odd configuration and a bit dark.
June 3, 2014
Rated 4.0 out of 5.0 by wp mom Good night's sleep
The beds were extremely comfortable and the room was very nice. TV was great with good selections. Food vouchers were provided to use in the dining room, although they didn't cover the entire cost of breakfast.
May 31, 2014
Rated 2.0 out of 5.0 by Kr188 I have stayed in better holiday inns
Staff was friendly but not helpful. Clothing was lying on the bed when maids came to clean but was missing when we returned to our room. Called the front desk and they had to check with daytime manager. She said to expect a call from manager as to the whereabouts of the clothing and I never received a call. Breakfast was bad. The pancakes were rock hard as if they had been sitting there for a few days. No one came over to wait on us and we decided to just get the buffet. Waited 1/2hour to get check and then I was charged a 20% gratuity on top of leaving a tip. I was unaware of the 20% until after I paid the check. Overall experience was disappointing. Will never stay there again if it can be helped. I am a rewards member and was not treated as such.
May 21, 2014
Rated 5.0 out of 5.0 by JJandD Good rate, outstanding staff, comfortable bed and room...
We 'upgraded' to the Holiday Inn on short notice when original hotel in the area was substandard... and so glad we did. It was a very nice hotel, staff and services exceptional... quiet and comfortable on weekday evenings.
May 17, 2014
Rated 4.0 out of 5.0 by WisconsinWanderers Convenient Stop
This was a very convenient location for being poised to head to Newark Airport. They are doing a great job, in spite of all the construction surrounding them!
May 16, 2014
Rated 5.0 out of 5.0 by happymom123 We keep coming back!
We love staying here. The staff is friendly, rooms are clean and comfortable. We love the pool. You feel like you are really on vacation. The quality of the food and service of the dining room staff are excellent. We love going on Friday evenings to listen to the great Jazz music at dinner. It is located close to the mall and other stores. Easy access from 17. We will go again! My kids love it!
April 21, 2014
Rated 5.0 out of 5.0 by big fluffy bed is very comfortable and the manager was very professional
The manager at the hotel went out of his way to accommodate me and the woman of my life. He works the evening shift. Thanks a lot. Keep up the good work.
April 10, 2014
Rated 4.0 out of 5.0 by Huddy1000 Would definitely stay there again!
This was a positive experience overall. The front desk was more than accommodating and very helpful. I had difficulty with the room safe and after calling the desk, an employee was there in under 2 minutes to help. The staff was all very friendly and helpful. The linens and bed were super comfortable. If I could fit the pillows in my suitcase and take them home, I would have!! The room was clean also. They offer a free voucher for dining in their restaurant and we had the breakfast buffet in the morning which was really good.
April 9, 2014
Rated 5.0 out of 5.0 by Althea10 Oustanding Service
My experience at this hotel was exceptional.My room was comfortable and I was treated with remarkable hospitality when I checked in. The convenience of the hotels' restaurant/bar/lounge was a plus for my stay because I didn't have to go far for a luxurious meal. I recommend this hotel to anyone looking for a home away from home in the heart of Middletown,NY. They offer outstanding service.
April 7, 2014
Rated 4.0 out of 5.0 by dmc346 check in
I had been offered 500 points at check in, which I gladly accepted.
This transaction does not appear in the tally, yet the stay generating these 500 points appears.
This shows inattention by the check in personnel or follow through by management. I will check again in a few days for the promised point.
I must mention housekeeping as extremely helpful. the desk chair in my assigned room did not function properly making work uncomfortable.
I brought this to the attention of a housekeeper. She immediately found me a properly working comfortable chair for exchange.
March 25, 2014
Rated 4.0 out of 5.0 by Nittany1321 Ok experience
Bathroom was in need of improvements. Service desk was courteous.
March 9, 2014
Rated 5.0 out of 5.0 by Astoriaarod excellent
i have stayed at a lot of holiday inn's this one was the best, affordable.. the bar downstairs made it comfortable to just sit back and enjoy and most of all the staff. very pleasant and professional
March 7, 2014
Rated 5.0 out of 5.0 by handymanhank great people
another great week thanks to all of you at the holiday inn
March 2, 2014
Rated 5.0 out of 5.0 by crazygrl Great place to stay
Always enjoy the holidays inns. Very clean,. They let us use the pool after hours, which was great, since we were out to dinner and came back after pool had closed. Only issue was hot water. After 1 shower, the water was like warm. Other than that a very enjoyable stay. Nice location.
February 28, 2014
Rated 5.0 out of 5.0 by mandlrab Really nice to get away a little
Well located. quiet. great staff. nice rooms.
ordered breakfast at this location a previous time. asked for cereal and milk and got 2 boxes of cereal , a banana and milk. this time just one box, milk and no banana
no recognition or any perks for platinum members but a great value anyway!
althea at the front desk is very nice!
February 27, 2014
Rated 5.0 out of 5.0 by Wil23 A Good Time.
I had a great time at the Holiday Inn in Middletown NY. The woman at the desk was extremely helpfull & very pleasant. There was a Sweet 16 party going on this night & she put my wife & I on the other side of the hotel where the noise wouldn't disturb us. The bartenders & wait staff at the hotel bar. I believe it to be the EZ Lounge were friendly & even when they were busy made sure to make eye contact and let you know they saw you. All the patrons at the bar were nice & dressed well (even tho that is not a requirement but is still nice) They had good beers on tap like Yuengling & Hurricane Kitty. I do wish they had Guiness but hey not the worst thing in the world. I would recommend anyone to stay there. And the cleaning staff on the way out were all very nice.
January 15, 2014
Rated 5.0 out of 5.0 by handymanhank greatstaff
Have stayed here in the past but since the management change I have noticed a large improvement
January 13, 2014