Rated 4.0 out of 5 by 116
Rated 4.0 out of 5.0 by Huddy1000 Would definitely stay there again!
This was a positive experience overall. The front desk was more than accommodating and very helpful. I had difficulty with the room safe and after calling the desk, an employee was there in under 2 minutes to help. The staff was all very friendly and helpful. The linens and bed were super comfortable. If I could fit the pillows in my suitcase and take them home, I would have!! The room was clean also. They offer a free voucher for dining in their restaurant and we had the breakfast buffet in the morning which was really good.
April 9, 2014
Rated 5.0 out of 5.0 by Althea10 Oustanding Service
My experience at this hotel was exceptional.My room was comfortable and I was treated with remarkable hospitality when I checked in. The convenience of the hotels' restaurant/bar/lounge was a plus for my stay because I didn't have to go far for a luxurious meal. I recommend this hotel to anyone looking for a home away from home in the heart of Middletown,NY. They offer outstanding service.
April 7, 2014
Rated 4.0 out of 5.0 by dmc346 check in
I had been offered 500 points at check in, which I gladly accepted.
This transaction does not appear in the tally, yet the stay generating these 500 points appears.
This shows inattention by the check in personnel or follow through by management. I will check again in a few days for the promised point.
I must mention housekeeping as extremely helpful. the desk chair in my assigned room did not function properly making work uncomfortable.
I brought this to the attention of a housekeeper. She immediately found me a properly working comfortable chair for exchange.
March 25, 2014
Rated 4.0 out of 5.0 by Nittany1321 Ok experience
Bathroom was in need of improvements. Service desk was courteous.
March 9, 2014
Rated 5.0 out of 5.0 by Astoriaarod excellent
i have stayed at a lot of holiday inn's this one was the best, affordable.. the bar downstairs made it comfortable to just sit back and enjoy and most of all the staff. very pleasant and professional
March 7, 2014
Rated 5.0 out of 5.0 by handymanhank great people
another great week thanks to all of you at the holiday inn
March 2, 2014
Rated 5.0 out of 5.0 by crazygrl Great place to stay
Always enjoy the holidays inns. Very clean,. They let us use the pool after hours, which was great, since we were out to dinner and came back after pool had closed. Only issue was hot water. After 1 shower, the water was like warm. Other than that a very enjoyable stay. Nice location.
February 28, 2014
Rated 5.0 out of 5.0 by mandlrab Really nice to get away a little
Well located. quiet. great staff. nice rooms.
ordered breakfast at this location a previous time. asked for cereal and milk and got 2 boxes of cereal , a banana and milk. this time just one box, milk and no banana
no recognition or any perks for platinum members but a great value anyway!
althea at the front desk is very nice!
February 27, 2014
Rated 5.0 out of 5.0 by Wil23 A Good Time.
I had a great time at the Holiday Inn in Middletown NY. The woman at the desk was extremely helpfull & very pleasant. There was a Sweet 16 party going on this night & she put my wife & I on the other side of the hotel where the noise wouldn't disturb us. The bartenders & wait staff at the hotel bar. I believe it to be the EZ Lounge were friendly & even when they were busy made sure to make eye contact and let you know they saw you. All the patrons at the bar were nice & dressed well (even tho that is not a requirement but is still nice) They had good beers on tap like Yuengling & Hurricane Kitty. I do wish they had Guiness but hey not the worst thing in the world. I would recommend anyone to stay there. And the cleaning staff on the way out were all very nice.
January 15, 2014
Rated 5.0 out of 5.0 by handymanhank greatstaff
Have stayed here in the past but since the management change I have noticed a large improvement
January 13, 2014
Rated 5.0 out of 5.0 by happymom123 Great stay!
Front desk staff was friendly and helpful. We love the pool. It is relaxing and nicely decorated - you really feel like you are on vacation. Had dinner at the restaurant in house. Food was great, kids ate free and they had live jazz music. My son keeps asking when can we go again.
January 2, 2014
Rated 3.0 out of 5.0 by IssaH comfortable stay without the fluff
I was not recognized as a Platinum member at check in nor received an upgrade as my benefit. The bathroom fixtures were a bit rusty and internet was slow. The cleanliness of both the room and bathroom was excellent. The linens and towels were clean and there were no stains. The bed was very comfortable and a good selection of channels to watch television. The location was convenient for me and close to Woodbury Commons Outlet mall.
December 31, 2013
Rated 5.0 out of 5.0 by JGIII Matthew Saves The Stay
While sitting at the bar they ran out of the wine I was enjoying. i was informed that the only person who had a key was the new food and beverage manager. I found this to be the dumbest thing I've ever heard. To leave the bar not fully stocked and not to empower your employees to have a key in no way serves the customer needs.
Going to the front desk, Matthew met me in the bar and explained the situation. He called this manager back to work to stock the bar. it took longer than expected so Matthew cut the lock and stocked the bar.
Management should be thrilled to have Matthew on board and should probably look for a new food manager he could've cost this hotel a really bad review.
December 21, 2013
Rated 5.0 out of 5.0 by handymanhank great staff
i use this hotel for work purpose staying all week for long peroids am always treated like family by the the girls at the desk and manager Matt always takes the time to make sure everything is taken care of for me and my guys
December 19, 2013
Rated 4.0 out of 5.0 by proenv Excellent value, great restaurant!
I've stayed at most of the properties at this location and this is the best value. It has been recently renovated. Very nice rooms, very good staff. The wireless internet signal was a bit weak and prevented some downloads.
The restaurant is outstanding. Very good food at moderate prices. The chef and staff were very friendly. At dinner, the bread basket had a variety of choices and came with olive oil and a spread. Nice surprise after a long day on the road. Wish that the entree came with soup or a salad. Breakfast was really good too.
December 16, 2013
Rated 4.0 out of 5.0 by asdasdada Comfortable bed and great service.
Stayed at this property several times, always a good experience. Would recommend.
December 15, 2013
Rated 4.0 out of 5.0 by Peter901 Great stay
Great staff. at front desk and restaurant, Faxed a bunch of papers for me with no charge. Pillows are excellent.
December 14, 2013
Rated 4.0 out of 5.0 by kap59 nice hotel
clean&quiet one night stay, we would stay again.breakfast was fine.
December 3, 2013
Rated 4.0 out of 5.0 by asdasdada Comfortable bed and great service.
Have stayed before. Would recommend. Close to many amenities.
November 23, 2013
Rated 2.0 out of 5.0 by Nickyd56 NOISY
Parties all night. People returning to their rooms between 2 and 6 AM, talking loudly, doors slamming, woke up constantly for 4 straight hours.......Brutal
November 14, 2013
Rated 2.0 out of 5.0 by nothappycamper99 who needs a cold shower after a poor night's sleep?
Hard to imagine a major hotel chain in 2013 that has difficulty providing hot water in the morning for a shower. Inexcusable and reason enough never to return.
November 13, 2013
Rated 4.0 out of 5.0 by yecs no complaints
stayed here several times. friendly, helpful staff. easy check in/ check out.
October 28, 2013
Rated 5.0 out of 5.0 by CJSS Most comfortable bed entire trip of 25 days.
Service was outstanding. Employees at front desk were friendly and helpful to suggest places to eat.
October 18, 2013
Rated 3.0 out of 5.0 by ISAN GOOD SERVICE
CAME FOR FAMILY EMERGENCY. CHECK IN WENT VERY WELL.
ROOM VERY CLEAN , BED FAIRLY COMFORTABLE.
WAS DISAPPOINTED THAT THERE WERE NO WEIGHTS IN THE FITNESS ROOM.
October 9, 2013
Rated 3.0 out of 5.0 by CathyC COMFORTABLE BED AND NICE LOBBY
I was disappointed with the bathroom the toilet was dirty and the towels looked old. Because they were old they looked dirty but, they weren't.
October 9, 2013
Rated 5.0 out of 5.0 by home64 Overnight in Middletown
I was in town for the meeting that wouldn't end.I had expected to drive back home after the meeting, but the meeting kept going. I resigned to stay the night. I called the Holiday Inn from directory assistance on my phone and made a reservation directly with the hotel. Doris was very friendly and assured me that my room would be ready when I was, she sounded empathetic, and I felt comfort that I had made the right decision.
After the meeting, I drove to the hotel, to check in and freshen up before dinner. No one was at the desk. One lady, with no namebadge showed up from across the lobby and Chris arrived through the front doors, I had just entered. The check in process after that was just as I had come to expect from Holiday Inn.
Leaving the room in search of dinner, I was met by the Asst GM Matthew. He told me about the restaurants in the area but suggested that the hotel restaurant could accomadate me just as well. The table were appointed elegantly even though the room was obviously used for other meals.My waiter Raul was attentive and took my order promptly. The steak meal was served hot. After a few bites of everything, the chef appeared from the kitchen and asked about the taste of my meal. I haven't seen that level of commitment from a chef in awhile.After a pleasant exchange, he disappeared back to the kitchen. Raul never let my glasses get empty, even though the place was busy. I was made to feel as if I was their only customer.
After dinner, I walked outside to enjoy the night air and met Matthew again. He was looking around the outside of the hotel and making notes about something.We chatted for a few moments. He asked about my meal and if the room was to my liking... we had a very nice visit, again as if I was the only guest in the hotel.
I retired to my room and awoke for breakfast. I went to same restaurant, which seemed to be transformed for breakfast. That meal was as good as the steak the night before, delicious! I was puzzled for a moment, when a blonde woman walked through the room, as if she owned it, spoke to noone as she made her way to the kitchen and emerged with a cup of coffee then, left in the same manner. Was she a regular guest, or an employee? Did she have business there? Was there no coffee in the to go station outside the restaurant? Puzzling?Tanya brought my attention back to my meal as she asked if I wanted anymore coffe? Again, I was comforted by the level of service at this hotel.
Check out was quick, until we had to wait for the printer to warm up to print my receipt. Robin stated that it does it all the time. As he was the General Manager, I relayed my experience to him, when he asked. However, I did note that he was the only one at the desk and would have to juggle exiting guests and the phones and worried if he could handle the volume of activity.
Over all, This was a fabulous hotel and a welcomed distraction, when my meeting went long.
October 7, 2013
Rated 4.0 out of 5.0 by someon3 ! out of 3!!!
I live in Canada, Montreal. I was on vacation for a week around New York area. During this trip I visited 2 other Holiday Inn hotels, just to have some issues and bad customer service at the front desk.
This one at Middletown offered us a good customer service and we got no complaints at all. Thanks to the other two I can say this was my last visit to a Holiday Inn hotel, after all' there're some other good hotels out there, were I'm sure I'll receive a fair treatment.
An angry customer....
October 4, 2013
Rated 4.0 out of 5.0 by JL1975 an okay stay
The hotel was clean and comfortable. The front desk staff was not particularly helpful or friendly. Hotel staff kept propping open the door at the base of the stairwell near my room bypassing the locking mechanism. I saw them smoking outside on two separate ocassions. I was concerned about safety, anyone could have come in or out?
October 2, 2013
Rated 5.0 out of 5.0 by Jillann Excellent place to stay
We travelled for two weeks out east and stayed at several hotels. This was by far the nicest place we stayed for the price!
September 30, 2013
Rated 5.0 out of 5.0 by JEDM Wonderful, warm, helpful customer service
I was filming a TV commercial in Middletown and had to house almost 100 people for 4 nights. The Holiday Inn Middletown was by far the best experience of all the hotels in the area. Warm, clean, pretty, and best of all, everyone at the front desk and in customer service, from Audrie to Kris to Althea and Matteo and all the rest, were so wonderful, helpful, accommodating, kind, and funny. What a truly great experience. Next time I am in Middletown for business or pleasure, I will be sure to book the Holiday Inn.
September 18, 2013