Rated 4.5 out of 5 by 70
Rated 2.0 out of 5.0 by Bob12345678910111213 Horrible house keeping
I had many issues with the house keeping. I stayed there for 17 days on a business trip and the cleaning staff did not meet the standards that I am used to at a holiday inn express. They left my room door open one day when I got home from work. They would leave my old sheets on the floor of the room. They left a bag of trash on my desk and a used rag on my counter. Additionally there was no cold water. The only choices I had were hot or steaming hot.
When I checked in I was not recognized as a gold member or given a free bottle of water. I was asked if I wanted one but I was never told it was free.
There was also always a shortage of quarters at the front desk when I wanted to do laundry.
October 24, 2013
Rated 5.0 out of 5.0 by Jim881 Once Again a Great Place to Stay
Our visit on this visit was very good. The front counter staff was cordial and made sure we were satisfied with our stay.
The breakfast choices were good including hot pancakes. The pancake machine was automatic and produced hot pancakes.
October 23, 2013
Rated 5.0 out of 5.0 by Freckletoes Stayed Here
Nice location off the interstate; clean room; variety of breakfast items; air conditioner a little noisy, and someone apparently smoked close by.
October 11, 2013
Rated 5.0 out of 5.0 by sam222 Best ever
As a priority member I have stayed at quite a few. So far this has been the best! I was greeted after a long day at midnight and everything was ready. Grabbing bottled water we went to the room and it was clean, and the bed was a dream. The staff was warm and friendly even at that hour of the day. I return often to Ft Myers since I have relatives there and will always stay here! Thank you to the Staff !
October 7, 2013
Rated 3.0 out of 5.0 by mmalik1973 Could not get the right temperature in my room
I am business traveler & stay at hotels at least 7 nights a month. I do not expect much & have stayed at Holiday Inn Express before. Normally the bigger chains meet my expectations, but this hotel did not.
I could not get the temperature that I set on the thermostat to stay at the setting. My first night was miserable as it became warm rather than the cold setting I preffered. I stopped at the front desk in the morning to ask to have it looked at as well as requesting housekeeping NOT to service my room.
When I returned in the evening, my room had been serviced & the thermostat was still not working. I called the front desk & they advised me that the thermostat was programmed & this was why my adjustment woul not stay. This was ludicrous! Why would you install programable thermostats in guest rooms when everyone has their own preferences?
Also on top of this, the hotel provides a passcode to access the wireless internet. Everytime I turned my smartphone on, I had to keep re-entering the code.
Between the lack of comfort & the lack of servi ce, I do not recommend this property.
October 5, 2013
Rated 5.0 out of 5.0 by wildcountry18 great
this is one of the best hotel rooms that I've ever stayed in very clean service was great customer service was great they checked on you and the beds were nice and clean it smells good in the rooms couldn't ask for a better place!!
October 1, 2013
Rated 5.0 out of 5.0 by TPALL Relaxation Environment Place.
Great room and comfortable, breakfast's great and internet access no problem.
September 26, 2013
Rated 4.0 out of 5.0 by Jim881 Great Staff and Service.
First and foremost the entire staff was exceptional friendly and sincerely interested in our comfort. The breakfast area was clean and food was hot. This is our first experience with Holiday Inn Express. My wife was surgery on 9/3 at a local clinic. Because of that we needed a double queen suite. The staff went the extra mile to provided us with a handicap room. The room was clean and close to the elevator. The internet had a hard wire as well as wireless connections and it was much faster than a lot of hotel/motels. The beds were comfortable with a choice of firm or soft pillows.
The parking lot was well lighted and close to the entrance.
The downside was that the hotel is smokeless but the first night my wife and I both were amazed and concerned about the strong cigarette smoke odor in the area of our entrance door and bathroom. I called the front desk and complained. The odor lasted approximately 30-45 minutes. It either came from outside our door or from the exhaust vent in the bathroom. We did not notice the smoke the second night. My wife has a lung issue and smoke causes her to have difficulty breathing.
The shower had a sliding shower head but when the slide tube was wet the head would not stay in any position but on the bottom of the slide tube. I had to take a towel and tie it in the up position.
We would stay there again without any hesitation.
September 24, 2013
Rated 5.0 out of 5.0 by Katie64 AWESOME EXPERIENCE
I stayed at Holiday Express Ft. Myers East-The Forum on August 24 and 25th of August 2013, the staff at this hotel were very helpful, caring, courteous, friendly and made feel wanted and I returned to the same hotel on September 13th to the 15th because my house was being tented in Ft. Lauderdale, Fl and still recieved the same awesome service in my opinion guests that stay here truly come first. Thank You to everyone at the Holiday Inn Express Ft. Myers East- The Forum from the bottom of my heart. keep up the good work!!!!!!!
September 23, 2013
Rated 5.0 out of 5.0 by jim48c GREAT PLACE
I'VE BEEN STAYING AT THIS HOLIDAY INN SINCE IT'S BEEN OPEN. THE STAFF & THE MGR. HAVE ALWAYS MADE ME FEEL WELCOME. THE BREAKFAST R GREAT AND THE BED R WONDERFUL. I RECOMMEND THIS LOCATION TO ANYONE WITH A FAMILY OR A NITE WHILE ON A BUSSINESS TRIP.
September 12, 2013
Rated 5.0 out of 5.0 by MiQLee New facilities and excellent service
Very much refer this hotel; the area and hotel is new, there are lots of dining options, and the hotel's staff was very courteous.
August 29, 2013
Rated 5.0 out of 5.0 by PontGXP a very nice place to stay
I stayed at this property one night and thought it was an excellent value. Friendly staff, great location right off I-75, and clean comfortable rooms. Also a very nice hot breakfast of eggs, bacon and biscuits with gravy and several other items. I would stay here again.
August 20, 2013
Rated 5.0 out of 5.0 by mywib Great service
Desk clerks, Ryan, 3 to 11, and day clerk, female, believe is an asst manager are very helpful, friendly. Make stay pleasant.
Breakfast help always tries to please. Housekeeping is efficient.
Don't like the little soaps. Too small.
Returning today for 4th time in last 5 weeks.
August 13, 2013
Rated 4.0 out of 5.0 by Shelby26 Stay at Holiday Inn
Great Hotel. Th only issue is the pillows at ALL Holiday Inns are terrible. I know they offer hard and soft choices, but they should offer a third choice and that is foam pillows as well.
I can never sleep well at any hotel due to the pillows.
Other than that the property was excellent.
June 25, 2013
Rated 5.0 out of 5.0 by FishonBob Fantastic Service and Very Clean Facitity
The staff at this location provided service that is on par with a 5 Star hotel.
1st - They recognized my Platinum Priority Club Status without any indication on my part.
2nd - Even though I used rewards points to pay for the room they still gave me a free room upgrade. This upgrade is not required by Rewards Club policy when paying with points and most IHG hotels will not do it.
3rd - The Mgr on duty could see that I was very tired and asked if it was a long trip. I told her that I had been on the road for 22 continuous hours. She then told me that she would make sure I was not disturbed. The next morning my wife was having breakfast and the Mgr. asked her how I slept. My wife told her I was still out for the count. To that the Mgr said she understood why and my wife could let me sleep in later than the normal check out time. When I did not check out at 12:15pm I was not charged for an additional day.
As well as having a Fantastic staff and very clean facility this Hotel is located within 1 mile of no less than 20 restaurant and two shopping strip/malls.
I will be staying at this hotel every time I am in the area even if it means I have to drive additional miles to do so.
June 1, 2013
Rated 5.0 out of 5.0 by Moby Fly Fisherman
Found this motel to be a good value. The staff was cooperative, helpful and friendly. Nice location if you need easy access to the airport. The room was well taken care of and very clean. I will definitely stay there on my next trip to the area. Somewhat long but easy drive to Sanibel Island.
May 6, 2013
Rated 3.0 out of 5.0 by pemaquid The King Bed Rooms
If you stay here anytime soon do not expect to be able to get a microwave or fridge in your room. After we checked in and unpacked my husband needed the microwave for a medically required procedure, but we were told in order to have one we would need to move to another room. A little inconvenient, but we could use the one in the lobby. Not exactly convenient either. Apparently this is a temporary problem until they finish remodeling, but be forewarned for now, no mention of this was made on the website.
April 22, 2013
Rated 5.0 out of 5.0 by krevilian Great service.
My experience at the hotel was really good. first when I arrived on the checking was acknowledge as priority club member and provided with bottle waters and cookies. the staff was friendly and the room was nicely decorated, the bed was very comfy and the breakfast buffet was good as well. overall a good experience.
April 15, 2013
Rated 5.0 out of 5.0 by roem Long stayer
I have been staying here since Mid February and the staff and accomodations have been extremly good. It is close to some very good restraunts and many other attractions.
April 1, 2013
Rated 4.0 out of 5.0 As usual...
I always enjoy this hotel. Very friendly, clean, and great location. As a Platinum Member, they treat me great.
March 27, 2013
Rated 5.0 out of 5.0 by Mark1966 Great Choice - Very Accommodating
I traveled across the country for a Grad School interview, staying at this Holiday Inn Express. It is two minutes away from NSU, across the street from Starbucks and several places to eat.
Plenty of parking that is secure and well lit. The property was clean and new. Room had everything. Front desk called to make sure I had everything I needed, told me about free printing if I needed it, breakfast times, and extended my checkout time so I could shower after my morning interview.
March 20, 2013
Rated 3.0 out of 5.0 by Pfg234 Ft Myers
We arrived at 1:30 pm. There were no available rooms yet . I understand that it was probably a busy weekend. We were given our room about 2:30 pm. A very comfy room. We unfortunately picked a weekend that was popular with sports competitions. All night all we heard were doors slamming shut from the teenagers moving from room to room.. The breakfast buffet is horrible! The only good things are the bagels and. The cinnamon buns. Could be a good place to stay.
March 15, 2013
Rated 4.0 out of 5.0 by awdkingston Great Spot
When I come to Ft. Myers, usually twice a year for Spring Training, I always stay here. Very convenient location for me. Has some restuarants and shopping close by if I need to pick anything up. Highly recommend this Holiday Inn Express.
March 4, 2013
Rated 5.0 out of 5.0 by huggie accomadations
great accomadations, handicap access off the lobby. comfortable bed and pillows. water temperature slow to warm. federal government discount allowed. apprecated having snacks and toiletres available for purchase.
February 28, 2013
Rated 5.0 out of 5.0 by Zach3549 Great Place to Stay
A very good time was had by the 4 of us. After our night in Fort Lauderdale, it was very nice to get a room that was clean and comfortable. This hotel was clean. The staff were nice. The breakfast was well received by our 2 teenage kids. We would stay again if our path brings us here again. The only drawback was not having a restaurant/bar in the building. This may be the format for the Holiday in Express& Suites, so it certainly wasn't a deal breaker for us.
February 28, 2013
Rated 5.0 out of 5.0 by BillyBoy582 Holiday Inn at its best!!!
All Holiday Inn Express employees should be trained at this location, I stay here several times a year every year on business and the staff is always courteous and professional. The rooms are spotless and the breakfast staff as well as the food is what you expect from the premier flagship of a hotel chain. I also must say that I met the second manager at this establishment, Lucie left to have a baby, and although she will be missed her replacement is just as professional in her dealings with the guest, making sure to speak to all and inquire if anything can be done for them. This is Holiday Inn Express at its very best.
January 27, 2013
Rated 4.0 out of 5.0 by All1 Ok
Overall nice place. Location good with many close by places to eat. Front desk staff was great.
I did notice my room wasnt vacumed until the 4th day I was there.
Sheets were not changed at all,though the room was made up everyday. Brealfeast staff was very good. Could have been a few more choices.Beds were not comfortable. Maybe time to switch them out.
January 26, 2013
Rated 3.0 out of 5.0 by KBraden Satelitte TV
Literally stayed at 100's of Holiday Inns over the past 5 years, and the "Dish" network in the building was HORRIBLE. I love the hotel, but will stay somewhere else next time I'm in the Ft. Myers area.
January 22, 2013
Rated 5.0 out of 5.0 by Marbob Mia on the front desk
We were very pleased with everything. The service was excellent especially Mia at the front desk.
January 17, 2013
Rated 5.0 out of 5.0 by FrequentTraveler0308 Appears to be new. Very nice!
We always look for Holiday Inn Express motels while traveling. Found this one from billboard on I75. Busy area, but easy access. Nice, clean rooms. Very comfortable bed and large bath. Free wi-fi. Breakfast was fresh and plentiful as usual. We asked for recommendation for seafood restaurants. Desk clerk very knowledgeable and gave us great directions. Check out easy. Morning staff very friendly and asked about our stay. Highly recommend this Holiday Inn Express.
November 9, 2012