Rated 4.2 out of 5 by 92
Rated 3.0 out of 5.0 by MikeBoy27 Hotel and location
This hotel is new and nice, it is located near many restaurants and retail stores. Their breakfast however was poor. The eggs the first day, scrambled looked dry and old. The next day the omelets had burned edges and looked dry. Both days cinnamon rolls were dry and not very hot. No white bread available. Hall way on floor 3 looked like it needed a good vacuum job. I would stay here again only if it is necessary to be near it's location. otherwise there are other choices in the area. I'm very surprised that a mgr does not look at the food.
June 27, 2014
Rated 5.0 out of 5.0 by Cbenny Great hotel
We come down to Cape Coral about twice a year and always stay at this hotel. It is convieniently located, the staff is great - and stable, we see the same faces every year, a good sign - the rooms are clean and the housekeeping staff is super.
June 25, 2014
Rated 5.0 out of 5.0 by Honeybe55 Comfortable room
Everything was good the staff was helpful. The rooms were clean and relaxing
June 17, 2014
Rated 5.0 out of 5.0 by debi24 uncomfortable pillows
pillows weere too soft. they said firm and soft, but they were all too soft.
June 8, 2014
Rated 5.0 out of 5.0 by lostinlove Guest
Guest bathroom was not clean to my expectations. There was hair on the floor, in the tub and in the sink upon y initial arrival. T
Guest room was dusty and the carpet was very dirty.
June 8, 2014
Rated 2.0 out of 5.0 by john1951 not an IHG expected type room
only usable amenity is a pool, the hotel in general does not meet the standards that we have become accustomed to with IHG, when I questioned the staff about this condition and price , they tried to convince me it was location, this location is no were near any popular amenity much less cape coral beaches. its to bad I am not able to share my video of this place and condition of room .
June 5, 2014
Rated 2.0 out of 5.0 by emman Thin walls, run down furnitures, curtain dirty, not what expected.
Room was unkempt. Walls too thin since was able to hear the commotion in the hallway. Curtains stained and dirty. Furniture in room outdated as well as the tv. Not what i expected in a Holiday INN Express.
June 2, 2014
Rated 1.0 out of 5.0 by dkbella1 breakfast and servers
Very attentive to needs of the clients being served.
May 30, 2014
Rated 4.0 out of 5.0 by Runner12 VERY GOOD EXPERIENCE EXCEPT
I really enjoyed my stay except on my third day I could no longer gain access to the internet. When I talked to the staff they told me to contact the IT service by phone. When I went to use my phone I realized that I had no phone service. I told the staff I had no phone service they said I was the only room in the entire hotel without service and they would take care of the problem. When I left the hotel two days later I still did not have phone service.
May 23, 2014
Rated 4.0 out of 5.0 by toomuchinformation comments
Overall very good. Bathroom floor was in desperate need of being cleaned (washed). Staff could not re-mediate the business center copy machine when it would not operate properly.
May 20, 2014
Rated 2.0 out of 5.0 by Solardude First time - last time.
This is an updated 30+ year old FL hotel with a noisy room air-conditioner that wakes you every time it turns on and a rattly bathroom vent that sounded like it was going to fall from the ceiling at any moment. This hotel is for someone who wants to visit friends nearby in the Cape - not a businessman. It's back to the Crowne Plaza-Bell Tower for me next time.
May 9, 2014
Rated 4.0 out of 5.0 Good Hotel Overall
Considering that I had to make a last minute reservation during spring break, I think it was a good quality hotel, in a convenient location, for the price. The staff, especially during Monday morning breakfast was excellent -- very friendly! The lobby, dining area, hallways and rooms were all very clean. My only gripe was that the air conditioner filter was dirty. (The cover wouldn't close, so it was easy to see that it hadn't been cleaned. I think that's why I woke up with a stuffy nose.) The air conditioner itself, a wall unit, worked well, but it was really loud. It kept waking me up every time it went on. The beds were quite comfortable, and I like that they have both soft and firm pillows, so you have a choice. If I have to come back this way, I'll probably stay here again.
April 24, 2014
Rated 4.0 out of 5.0 by kevitt We love this hotel
Stayed here for a total of 8 nights,even came cut short a stay else where to return to this hotel,yes we have stayed in newer properties but we were able to relax here and loved our breakfasts.staff were superb and can't wait to return.rooms was a little old and dusty and air con noisy but who cares? We were able to relax and had a great time in the area..We felt safe....
April 21, 2014
Rated 5.0 out of 5.0 by mikel64 great time
close to fort myers beach but with out beach prices
April 6, 2014
Rated 4.0 out of 5.0 by notlocal Great service, but loud location
The staff was hands down the best part of our stay. Very nice people who actually wanted to help. The room was nice and clean, the beds were very comfortable. The only draw back is a seedy little bar about 500 feet away that has nightly outdoor entertainment...fair at best...sounds like American Idol karaoke most of the time. It was so loud that we couldn't sleep until they finally shut it down around 11-12 each night. Don't even think about enjoying the sounds of the ocean on your deck...Its all Karaoke.
With that said, the place was 100% worth the rate we paid and the people were very helpful. I would recommend this place, but management REALLY needs to speak to city counsel about getting a noise ordinance against that bar. People pay for a hotel so they have a place to sleep, not so they have a place to stay awake.
For the hotel I'd say 3+ stars.
April 2, 2014
Rated 5.0 out of 5.0 by jmarc good staff , good service
Exellent place for vacation
every things was perfect the number one of our trip in florida
April 2, 2014
Rated 5.0 out of 5.0 by Henry 11 Our Stay Was Great!
When I booked this hotel, I didn't know what to expect. It was the closest to my brothers house, so I took a chance. We were very happy with our experience. Staff were all very nice. Our room and the hotel were very clean, We would recommend to all.
April 1, 2014
Rated 5.0 out of 5.0 enjoyable hotel and area
the motel was in very nice condition, room was fresh with a balcony. breakfast was good with many choices. enjoyed the food and drink close by. lots of free parking.
April 1, 2014
Rated 3.0 out of 5.0 by deladi Uncomfortable stay
Recently stayed here 4 nights...It is located on a very busy street and could be quite noisy while trying to sit on the deck or sitting by the pool....The air conditioning unit was very noisy so sleeping was a problem. Housekeeping issues....I thought the carpet was a little to dirty for my liking and on my second day there I had to take a wascloth and dust because it evidently had not been done in a while....Also two times during my stay housekeeping walked into my room with out a knock or annoucement who they were....The front desk staff during the day was very non attentive and whenever I approched them they never looked up from what they were doing...I had to speak first...Also when I was having problems with the business center the front desk acted like I was bothering them...I felt very uncomfortable approching them...While I was having problems printing my boarding passes I was on the phone with the airlines...There were at least 3 housekeeping staff members speaking very loudly behind me.. I could not hear the airlines...That was my last day at the hotel and really ruined the day for me...Would not recommend..
March 19, 2014
Rated 1.0 out of 5.0 by Michael_71 Breakfast below par... no customer service offered
The hotel is fine. The location is fine. The rooms are fine. However, the reason I stay at Holiday Inn Express is because usually their breakfast is above average. This particular property charges close to $$ per night, but tries to scrimp and save on the breakfast. When I've stayed at lower end hotels, they will often do the "rotation thing" (designed to keep their food costs lower by offering less options for the protein). It is the lower end (2 star and below) hotel's way of CLAIMING to have a full hot breakfast- but actually they ROTATE the proteins (one day you get bacon- that's it!, the next day- if you are lucky- you get sausage, and sometimes the little bits of pulverized sausage in a glob of high carb gravy is considered your "meat for today") Well, this place doesn't feel that either 1) the Holiday Inn Express name/brand nor 2) its $$/night rate are important enough to make sure they have a real protein option at breakfast. They had [Sausage- if you can find any] gravy as their "meat option". And, upon asking if they could get me some meat without all the carbs, I was told that if I was there another night, I could look forward to having bacon. Really, $$$$ (2 night's rate) for a few slices of bacon??? I asked whether they could accommodate my needs TODAY, and was told that it was against the rules of the management. I asked another "breakfast supervisor" for help- but apparently, this rule comes down from the General Manager on high! Despite the "supervisor" admitting that they had all the meat options available in back, they were unwilling to break the rule and prepare me anything. Bottom line- I'm glad nothing else went wrong at this hotel, because it is probably AGAINST THE RULES for the customer to be taken care of. Do not stay here if you expect the normal Holiday Inn Express experience. They just simply don't care about you or how much they charged you!
March 18, 2014
Rated 2.0 out of 5.0 by sarahjr Not up to other HI experiences
When I called to add another night to my stay I was informed that night was more due to price increase. If I wanted to add this night to one confirmation all nights would be at increased price.. When I checked in they said no problem we will check in both # so you won't need to do it tomarrow. Did not happen. Came back late 2nd night keys were in active. I have always been able to add night at quoted rate.
I reported to the desk the first day carpet was very soiled and had some lipstick on it which had soiled my husbands sock. They said they would get that up. Did not happen in 3 days.
Bathroom was not clean and lighting so bad not able to put on makeup there.
Pillows were very lumpy. not one of 6 was good.
March 11, 2014
Rated 2.0 out of 5.0 by Once Room was noisey
The common spaces were very old and the sheets and towels are old and worn.
Also there was quite a bit of street noise and the HVAC was noisy
March 9, 2014
Rated 3.0 out of 5.0 by 1Pizza Great Service/Not good breakfast/Noisy
The rooms were noisy with traffic and or music from accross the street. The breakfast was a nightmare with coffee leaking everywhere and the juice machine not working.Poor selection.
I do not feel the price is reflective. Perhaps $99 a night would be more reasonable. Also a couple glasses in the room are appreciated and used.
The check in staff was excellent and very helpful .
February 27, 2014
Rated 4.0 out of 5.0 by birdnut2 Clean and Comfortable
In mid-February, 2014, we stayed two nights at this hotel. Our room was very clean. We liked the four pillows per bed and the fact that the blanket is encased in a sheet to keep it clean. The bed was very comfortable. The room even had a patio door going out to a small deck with 2 patio chairs. That said, it's located on a major street so sitting on the little deck was not possible because of the traffic noise. Once the patio door was shut, the room was nice and quiet so it didn't bother us at all.
The lobby breakfast was held until 10:00am which made it nice for sleeping in! A very good choice of breakfast items for all types of eaters. We would definately stay at this Holiday Inn Express in the future!
February 26, 2014
Rated 5.0 out of 5.0 by Ann80 Comfortable Bed, great staff. convient to local eateries,breakfast very fine
Katherine, great in the breakfast area. Front desk personnel very helpfull. My wife and I have stayed over 30 nights at this location over the last two years and had great customer care at all times.Rooms and pool area are always clean and tidy. Plenty of spaces in the parking area.
February 26, 2014
Rated 5.0 out of 5.0 by rbutc62 excellent hotel
We enjoyed our night in your hotel. It was clean and relaxing. We always look for Holiday Inn express and we never have been disappointed.
February 24, 2014
Rated 5.0 out of 5.0 by hoot-n-holler2 our vacation spot
awesome every thing and everybody--Breakfast was great and the staff was exceptional
February 15, 2014
Rated 5.0 out of 5.0 by Wizardwcr Great Breakfast buffet, Nice accomadations
Really enjoyed this older Hotel. Everyone was courteous and helpful. Thanks for the service
February 13, 2014
Rated 3.0 out of 5.0 by Soccer Mom Ok service Nice Rooms
My check-in was a rough one. My room was not ready by 4pm which is when check-in is suppose to officially happen. The lady at the front desk was not cooperative, and gave me two bad choices of which I refused. When I finally was able to talk to the manager the next morning, she resolved the issues. Not the best way to start a stay at the hotel, but was able to finally sort things out with the friendly manager. The hotel was clean and comfortable. Good stay.
February 13, 2014
Rated 5.0 out of 5.0 Great Experience
Great Experience for the money. Your requirement for a review text is too long. Don't know what else I need to add.
February 8, 2014