Rated 4.4 out of 5 by 59
Rated 2.0 out of 5.0 by NEME Not so good
Upon arrival we requested 1st floor room, we were told none were available. We went up to our room & had to go downstairs three times because keys wouldn't work, not even housekeeping could get in. When we went downstairs for new keys, we were given a fist floor room, but 20 minutes prior had been told that none were available. Wi-Fi never worked inside our room, my teenagers had to sit in the doorway and hallway in order to access the internet. We reported it several times and were told that no one else was complaining but nothing was done to assist us. My daughter was not feeling well one morning so we placed the "do not disturb" sign on our door handle, at about 1:30 pm when she felt better we all left and were told that no one was available to make-up the room. Later that evening upon on return we asked for towels, since our room had not been made up but we were told they had run out of clean towels for the day and weren't available until the following day. Finally, upon check-out we were also misinformed and had a negative experience.
July 25, 2014
Rated 1.0 out of 5.0 by Isa1327 Dirty hotel with poor management
The hotel comin areas and hallways were dirty. The breakfast was not good and ended too early. There was a raccoon going through trash by the entrance and it had a bad smell. I was part of a group and had made my reservations by phone. I called 24 hours prior to checking in to ask if I can modify my reservation and check in a day later. The sales manager would not allow a modification. When I arrived I had a question about my reservations and she communicated with me via the front desk staff never coming out of her office to greet me. I had to leave a day earlier and while front desk staff related that it should not be a problem, when I was able to talk to the sales manager again she stated that no modifications would be allowed. It should be worth noting that it took my hours to get her on the phone as I had already physically left the property at 7:30 am. The sales manager checked me out but increased my rate, effectively charging me the last night's rate by adding a portion to my nightly charge. This is the worst I've ever been treated at a hotel. I will never stay again and would advise everyone else to stay clear of this establishment.
July 24, 2014
Rated 5.0 out of 5.0 by Madz21 Excellent stay at Fort Pierce
We enjoyed an excellent stay at this hotel, all staff so happy to assist, warm, friendly and efficient. Hotel spotlessly clean, rooms very comfortable, spacious and again so very clean. Breakfast was good, plenty of choice and regularly re stocked.
Very good indeed, look forward to returning.
July 13, 2014
Rated 5.0 out of 5.0 by Cateringlady Wonderful Stay
Check in was quick, staff was very friendly, room was clean, bed was very comfy
July 2, 2014
Rated 4.0 out of 5.0 by Sharc9797 Always Reliable
We always stop at this HI Express on our way up and back from Key West to South Carolina. It is always clean, comfortable, and with friendly staff. My only complaint with this visit, and I'm not sure the hotel could have done anything about it, is there were a couple of very large youth groups staying there. They took up all the public spaces in the evening. During the breakfast hours there was no room for any other guests. The staff were doing all they could to keep up with demand, but they did run out of many items. We will still stop there in the future.
June 24, 2014
Rated 4.0 out of 5.0 by Juni1969 clean hotel
Great stay. Would stay there again. A mini bar would make it even better.
June 23, 2014
Rated 4.0 out of 5.0 by Lis7259 Slept Well nice staff
We enjoyed our stay with this hotel. Enough variety for breakfast and was good. My only complaint was that they only have one vending machine in building and stick up on 3rd floor. We stayed on first with a 16mt old so wasn't very convenient.
June 19, 2014
Rated 2.0 out of 5.0 by Angry Dad Room was too hot and food wasn't great
We were not allowed to lower the thermostat on our room. Being out in the heat all day, we needed a cool room to sleep. NOT HERE!!
June 19, 2014