Rated 4.3 out of 5 by 30
Rated 2.0 out of 5.0 by Springs Hotel Stay
The hotel was great in all aspects except I did not sleep all night due to an upstairs toilet 'having trouble' all night long. I contacted the front desk at 1:30 AM after laying awake listening to this ongoing loud waterfall noise for 1 hour and they told me they would check it out. I did not hear from anyone nor did the noise cease. My husband actually asked if it was raining outside!! I asked the person at the front desk about this and he proceeded to tell me that the room above us had 'toilet issues' all night. He did take off $25. off of the total bill.
October 21, 2014
Rated 5.0 out of 5.0 by Magie May1 Very pleasant stay
Easy access off highway, pleasant staff from front desk to cleaning staff. Felt safe and welcome especially in the common area and the lady who provided breakfast was more than helpful in the wee hours of the morning when everyone in a hurray to go to work or play.
October 20, 2014
Rated 5.0 out of 5.0 by RyRy7347 Attentive staff and nice breakfast
Upon arriving we were greeting by a very friendly desk employee who clearly had our best interests in mind. She was courteous and explained all of the amenities very well. The breakfast in the morning was a nice touch and a great way to start your day.
October 14, 2014
Rated 4.0 out of 5.0 by Training2014 Very Comfortable Hotel
I was very impressed with the hotel and the service. My room was comfortable and welcoming. Front desk staff were very friendly and helpful. I will not hesitate to book with the Holiday in Exspress again.
October 11, 2014
Rated 5.0 out of 5.0 by Maxwell 99 Room very clean
Room was very clean and comfortable. Breakfast selection and food was very good. Would stay here again.
October 4, 2014
Rated 4.0 out of 5.0 by Birddog44 Very Friendly Staff
The overall stay was very good. Friendly staff. Clean and comfy room. Don't expect to park a large truck in the parking lot and then get out when it is busy though. That is the only complaint about my whole experience.
September 11, 2014
Rated 4.0 out of 5.0 by ricky999933 Good hotel
Great bed. I really think that it made a difference in my enjoyment. cant wait for the next stat.
September 2, 2014
Rated 5.0 out of 5.0 by Horse of different color Best Sleep - Must be a 'Bowling Ball' Mattress - Friendly Service
The Front Desk Person was quite willing to accommodate our early arrival at about 1:30 PM whereas another hotel close by absolutely would not let us have the room until 4:00 PM.
Also, the mattress was definitely of excellent quality. We had stayed in an excellent hotel in Banff just 2 weeks earlier and their mattress was no where near as good as the Holiday Inn Express.
We were quite impressed with the pancake making machine for the breakfast buffet. Just push the button and about 2 min. later 2 pancakes rolled out at the end. Breakfast is offered until 9:30 AM, but I would suggest you offer it until 10:30 or 11:00AM on the weekends and holidays. Coming from a wedding the night before that ended at 2:00 AM, made it a rather early morning for us to get up and still get breakfast.
Our booking was for a wedding group. We were quoted one price but billed another because not enough people had booked in the hotel. I suggest you indicate that in the confirmation email so people aren't caught off-guard by the increase in price. I must say though that the increase was only about $10.00 which was not significant.
Overall, our stay was excellent and we would recommend this hotel to our friends and family.
August 30, 2014