Rated 4.6 out of 5 by 150
Rated 5.0 out of 5.0 by Sue2525 Friendly staffs
The stay was really good. The staffs were really friendly and attentive. The break fast served was good. An comfortable mattresses and pillows for a perfect sleep.
June 20, 2016
Rated 5.0 out of 5.0 by Jackie 233 Stay with Holiday inn Fort saskatchewan
Nice place to stay.. Excellent service.. Healthy and good breakfast
June 18, 2016
Rated 5.0 out of 5.0 by Jess888 Friendly staff and fresh guest rooms
The rooms were really fresh and top friendly services by every staff in the Hotel
June 13, 2016
Rated 5.0 out of 5.0 by SafeandHappy Great Service
Stay at the Holiday Inn whenever I travel, always enjoy the stay, clean rooms, and a great night sleep
June 10, 2016
Rated 4.0 out of 5.0 by thththththththth Great location
Nice place to stay when taking an early flight out of YEG
June 5, 2016
Rated 5.0 out of 5.0 by Ray1`111111 Excellent Lobby Staff
Excellent Lobby staff. Friendly and thoughtful. I only wished that I could finish this survey instead of having to waste my time filling in 50 characters. My time is too valuable to be typing extra info.
June 1, 2016
Rated 5.0 out of 5.0 by Torn-101 Will Recommend
Location is perfect, friendly and helpful staff, nice hot buffet breakfast....what else you need in a Holiday Inn Express hotel. Everything as expected
May 31, 2016
Rated 2.0 out of 5.0 by AB biztraveller Poor Customer Service
As an IHG Platinum member, I stay at Holiday Inn Express establishments when possible. On May 9, 2016, I stayed at the Fort Saskatchewan inn. The gentleman on duty welcomed me as a platinum member. I asked if there was an upgrade available. I was told by Ciwin, the desk clerk, no upgrade rooms were available since they were occupied by Fort McMurray evacuees. The next morning I inquired how many evacuee were in the hotel and was told there were none this week. Also, on checking the hotel website, upgrade rooms were available. I find it interesting, I get an automatic upgrades at other Holiday Inn Express hotels but NEVER at this one. My coworkers also have the same experience.
This reminded me of a similar situation I faced with this gentleman during an earlier stay. At that time asking if an upgrade was available, I was told the hotel was completely booked with no other rooms available. Again, on inquiry the next morning, I learned that this was not the case. At that time as well, the website indicated available upgrade rooms.
I question the integrity of the gentleman who served me. This happening twice has brought into question why I would want to stay at this establishment. I believe all guest should be treated fairly.
I stayed in Fort Saskatchewan the following night, it was NOT at this Holiday Inn Express.
May 29, 2016