Rated 4.5 out of 5 by 63
Rated 5.0 out of 5.0 by Busterwb Vacation
While on the road we just stopped in and got a room,great service.
July 18, 2014
Rated 5.0 out of 5.0 by astar Always Enjoy Staying at HIE Fort Smith
I travel to Fort Smith frequently for work. I always try to stay at this Holiday Inn (several times I have not been able to get a reservation, because I waited too late to try to book). The staff is courteous and friendly. The rooms are clean and nicely appointed. I feel very at home at this hotel and enjoy staying at HIE Fort Smith when my job calls for me to be in the area overnight.
July 17, 2014
Rated 2.0 out of 5.0 by Unimpressed in Ft. Smith Decent sleep despite broken toilet and overworked front desk staff
After 11.5 hours on the road, we made it to our destination… only to wait another 15 minutes until someone showed up to the front desk. We even tried calling the hotel but could not get anyone to answer. When the front desk clerk returned, she was very helpful and kind.
We went immediately to our room only to have an overflowing toilet. The front desk clerk was again kind and said someone would bring up a plunger. About 10 minutes later the same front desk clerk delivered the plunger -- now we know where she was when we arrived! The toilet issue continued through the stay and made the stay a little more "hands on" than I prefer.
The next morning one of our party elected to use the lobby bathroom to avoid plunging their own excrement only to have the lobby toilet back up. All fiber jokes aside, these were not abnormal or overly demanding bathroom visits.
Bottom line: clean hotel with nice folks, but they need to have more than one hotel clerk during peak hours of check-in and check-out and they have some serious plumbing issues that need to be addressed ASAP.
July 15, 2014
Rated 5.0 out of 5.0 by Smithfamof4 Love this Hotel
The staff here went above and beyond for us as their guest. Yes the beds are not the best but it's not horrible. Breakfast was excellent.
July 14, 2014
Rated 5.0 out of 5.0 by ABBDON70 Check your Bill !!!
The hotel and rooms was very clean and comfortable.
The only bad thing I can say about my stay of 4 nights is that there was a different rate for each night. The rate INCREASED each night. You initial 1 rate upon check-in
July 9, 2014
Rated 5.0 out of 5.0 by practicingfrugal Nice Stay
Great hotel, very clean and comfortable. Have stayed here before and will stay again. Price a bit high. Would love to see more outlets in room to charge multiple devices and waffles at breakfast. Staff is excellent, beds very comfortable.
July 7, 2014
Rated 5.0 out of 5.0 by AR bound Holiday Weekend Stay
My husband,son and I stayed here for the weekend after my husband had an over night stay on business. We were very impressed by this hotel overall. Very clean and well kept! Staff and services available are excellent. We will recommend this hotel to others and look forward to our next stay!
July 6, 2014
Rated 5.0 out of 5.0 by Ralphie Will stay again
I wish all Holiday Inn Express properties could be this nice and inviting. I'd compare this to and probably give this this a nod above a very nice HIE property in Deerfield, Illinois (or suburb immediately west - "River....." something). Very nice rooms, lobby, eating area and outside. Our king suite for my wife and I plus 2 adult size boys was spacious. Staff was very friendly and accommodating. I definitely recommend and would stay at again.
July 6, 2014