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Rated 4.6 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by Knowledge staff Trevor really did a good job in checking us in and helping give directions to various locations. The house keeping staff kept us supplied with clean towels. September 30, 2015
Rated 5.0 out of 5.0 by Good to Excellent Hotel The front desk staff was nice enough when I checked in. I was not upgraded. They keep cookies, popcorn and lemonade in the lobby for free which is an absolute godsend when you've been traveling all day. The house keeping staff was super friendly and helpful in the morning. The room was nice and did not have an odor. The bed was comfy and the entire room was clean. The bathroom was typical. The A/C was cold and shower was warm. Overall rating: Good - Excellent. September 30, 2015
Rated 5.0 out of 5.0 by Great Guest Experience Always enjoy staying at this location. Trevor provides a fantastic first impression and goes above-and-beyond at making one feel welcome. Great location with easy access to most anything needed. September 22, 2015
Rated 5.0 out of 5.0 by FORT SMITH Excellent facility a bit difficult to find since not on a main road. September 21, 2015
Rated 4.0 out of 5.0 by repeat guest won't be back Although the service was fair, the location served my needs best, I found a few challenges that as busy business owner would cause me to try another hotel chain. 1. I had to stop my day repeatedly to call and request the confirmation emails sent to me during my stay, and two of my subsequent managers I sent there for training. I had to call several times before I had the requested information. Might be a small thing but to a busy schedule and opening another branch location in my industry, time is tight and valuable. 2. One of my managers flight was overdue which resulted in a layover in Dallas, he arrived the following day, missed a half a day of training, and had to use my company business card for a hotel in Dallas. He did not meet this hotels requirements of calling to cancel (because he was on a plane) and although they were sympathetic they did not refund the night's stay, so I had to pay two hotels for one night's stay for a manager that had no control over the situation. I can understand if the hotel was booked solid, an event was in town and no other rooms available, but that was not the case. Showing exceptions like this instills business and small business growth, but not doing so only discouraging a returning guest to your fair city - but not to your hotel. Regards, Kate R, Alexandria LA September 20, 2015
Rated 2.0 out of 5.0 by Accessible room Our room had a musty mildew smell. I mentioned it to the manager and he said it was probably the air conditioner drain . And that that happens sometimes. For an accessible room the bed was too tall for someone with mobility issues. I would probably try to find something else next Time September 15, 2015
Rated 5.0 out of 5.0 by Nice, friendly, clean stay We just stayed one night and found it to be a relatively new hotel with a friendly staff, and clean room. Would stay again. September 15, 2015
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