Rated 4.6 out of 5 by 80
Rated 5.0 out of 5.0 by Suzyq71913 Breakfast
The breakfast was great, really enjoyed the pancakes. Phyllis was the lady in charge, really did a great job keeping the area clean and replacing items when needed. Most of all her friendly personality made our stay most enjoyable, we felt like family. She is a great asset to your hotel. We will most certainly be staying here next time we visit in Fort Smith.
August 15, 2014
Rated 5.0 out of 5.0 by ArkansasTravelingMan Fantastic
We were in town for the 3rd annual Arkansas Children's Hospital Charity Disc Golf Tournament. This hotel was ideal for location and comfort. Excellent staff, especially Patrick at the front desk. I would recommend this property for anyone traveling through Fort Smith. 5 stars easily.
August 13, 2014
Rated 5.0 out of 5.0 by Bargain Huner Great hotel
I always love Holiday Inn Express hotels. This one is very new. The only problems we had were lack of plug ins in the bedroom...had to leave our electronics in the bathroom to charge.
August 13, 2014
Rated 5.0 out of 5.0 by ThommyeG Great Time
We had a wonderful time at the Holiday Express in Fort Smith Arkansas. The facility and staff were the best. Thank everyone for being so professional yet friendly.
August 12, 2014
Rated 5.0 out of 5.0 by I'd rather be flying Great Stay
One of the best Holiday Inn Express hotels. Staff was friendly, helpful, and wanted to do what ever they could to make our stay perfect.
August 10, 2014
Rated 5.0 out of 5.0 by khanse Great Stay
Had an excellent time with my family during this stay. Thank you holiday Inn
August 5, 2014
Rated 5.0 out of 5.0 by MDA2507 Good Service
It was well kept. The service was very good. And it met my expectations.
July 29, 2014
Rated 5.0 out of 5.0 by Melissa777 super customer service
Trevor was the friendliest person that we have ever been checked in by. Room was very nice and comfortable. Bed was excellent. Slept like a baby.
July 28, 2014
Rated 5.0 out of 5.0 by jimmie g good sleep
great people great hotel best night sleep when ever i visit fort smith that's were I stay
July 20, 2014
Rated 5.0 out of 5.0 by Busterwb Vacation
While on the road we just stopped in and got a room,great service.
July 18, 2014
Rated 5.0 out of 5.0 by astar Always Enjoy Staying at HIE Fort Smith
I travel to Fort Smith frequently for work. I always try to stay at this Holiday Inn (several times I have not been able to get a reservation, because I waited too late to try to book). The staff is courteous and friendly. The rooms are clean and nicely appointed. I feel very at home at this hotel and enjoy staying at HIE Fort Smith when my job calls for me to be in the area overnight.
July 17, 2014
Rated 2.0 out of 5.0 by Unimpressed in Ft. Smith Decent sleep despite broken toilet and overworked front desk staff
After 11.5 hours on the road, we made it to our destination… only to wait another 15 minutes until someone showed up to the front desk. We even tried calling the hotel but could not get anyone to answer. When the front desk clerk returned, she was very helpful and kind.
We went immediately to our room only to have an overflowing toilet. The front desk clerk was again kind and said someone would bring up a plunger. About 10 minutes later the same front desk clerk delivered the plunger -- now we know where she was when we arrived! The toilet issue continued through the stay and made the stay a little more "hands on" than I prefer.
The next morning one of our party elected to use the lobby bathroom to avoid plunging their own excrement only to have the lobby toilet back up. All fiber jokes aside, these were not abnormal or overly demanding bathroom visits.
Bottom line: clean hotel with nice folks, but they need to have more than one hotel clerk during peak hours of check-in and check-out and they have some serious plumbing issues that need to be addressed ASAP.
July 15, 2014
Rated 5.0 out of 5.0 by Smithfamof4 Love this Hotel
The staff here went above and beyond for us as their guest. Yes the beds are not the best but it's not horrible. Breakfast was excellent.
July 14, 2014
Rated 5.0 out of 5.0 by ABBDON70 Check your Bill !!!
The hotel and rooms was very clean and comfortable.
The only bad thing I can say about my stay of 4 nights is that there was a different rate for each night. The rate INCREASED each night. You initial 1 rate upon check-in
July 9, 2014
Rated 5.0 out of 5.0 by practicingfrugal Nice Stay
Great hotel, very clean and comfortable. Have stayed here before and will stay again. Price a bit high. Would love to see more outlets in room to charge multiple devices and waffles at breakfast. Staff is excellent, beds very comfortable.
July 7, 2014
Rated 5.0 out of 5.0 by AR bound Holiday Weekend Stay
My husband,son and I stayed here for the weekend after my husband had an over night stay on business. We were very impressed by this hotel overall. Very clean and well kept! Staff and services available are excellent. We will recommend this hotel to others and look forward to our next stay!
July 6, 2014
Rated 5.0 out of 5.0 by Ralphie Will stay again
I wish all Holiday Inn Express properties could be this nice and inviting. I'd compare this to and probably give this this a nod above a very nice HIE property in Deerfield, Illinois (or suburb immediately west - "River....." something). Very nice rooms, lobby, eating area and outside. Our king suite for my wife and I plus 2 adult size boys was spacious. Staff was very friendly and accommodating. I definitely recommend and would stay at again.
July 6, 2014
Rated 5.0 out of 5.0 by Sugar Bear 999 Great hotel
I appreciate that they allowed pets...................................................................................
July 2, 2014
Rated 5.0 out of 5.0 by Annasmaw Wonderful Experience & Superb Staff
We were in town for an Medical Emergency. We had made reservations at another Motel, only to find that the room was filthy. We came to this Holiday Inn Express and were greeted by Trevor. His Customer Service should be rated as an 11, on a scale of 10. He was understanding, and wanted to meet our every need. The room was beautiful, comfortable & very clean. We stayed two nights. We had to be at the hospital at 5:30 am, although the breakfast buffet was not open yet, we were encouraged to get coffee and biscuits to take with us. Absolutely an impeccable experience & will stay there again if we have the chance.
June 18, 2014
Rated 1.0 out of 5.0 by Bill H. Airport Shuttle
The hotel claimed to have a hotel shuttle, but I waited at the airport over 25 minutes sitting outside in the heat and humidity. Finally someone showed up, it was a taxi not the hotel shuttle. I was calm and not upset in any way I just asked one question of the driver, " do you know when the hotel called?" he got rude and snapped at me. I do not understand what his problem was, I should have gotten out of the taxi and called the hotel but I went with him over there anyway. I was vary upset about the whole situation and most likely will not use this hotel in the future. The room was what is expected of a Holiday Inn Express, not an upgrade just a King. The price was a little high for a small city, but what can you do. I got my bill in the morning it was $5.00 more than it should have been? I had to go down to the front desk and ask why this changed, the clerk did not know. He did change it to the reserved rate I should have had. There was a shuttle in the morning the driver was the lady making breakfast? The most iterating thing is after I had the issues with the stay I received no contact from the General Manager. I am a Platinum Member of the Group.
June 16, 2014
Rated 4.0 out of 5.0 by Brownboy uncomfortable bed
All was fine except the bed. All of the service otherwise was good. Banana usually not real fresh. Coffee was hot and good
June 11, 2014
Rated 5.0 out of 5.0 by Liz104 Breakfast
My hotel stay was great. I just would like to have more low calorie/healthy choices available.
It would be great if you added vegetable or tomato juice. All the cereals available had sugar.
June 9, 2014
Rated 5.0 out of 5.0 by Little Pill Great service
This hotel has been the best one that I have stayed in over the time that I have been staying in motels/hotels. The people were very friendly and helpful. I have found the hotel that I will be looking for when I have need of one.
June 4, 2014
Rated 5.0 out of 5.0 by Tricia H Excellent stay
Everything about my visit was well within expected guidelines. Trevor at the desk was extremely helpful,
as always. It's a pleasure to stay in this facility.
June 2, 2014
Rated 5.0 out of 5.0 by May Traveler Great Stay. Highly recommended. Great Check In!!
Desk Clerk was great! Acknowledged Priority Club membership. Prepared welcome "goodie bag". Directed us to fresh popcorn and lemonade in the lounge area-available to guests.
This was the FIRST Holiday Inn out of 6 nights that recognized or membership, gave us the welcome bag, delivered a morning paper to our room, and basically welcomed us like family.
We have missed the personalized attention.
Wonderful first impression. I wish I had written down the desk clerks name-he was wonderful and was responsible for that all important first impression!!
The room was what we have come to expect from Holiday Inn Express. Very comfortable nights rest.
May 20, 2014
Rated 5.0 out of 5.0 by airplaneguy64 GOOD CLEAN HOTEL
WAS VERY HAPPY WITH THE SERVICE AND ROOM ..WOULD DEFENITELY RECOMMEND THIS HOTEL TO OTHERS.
April 18, 2014
Rated 5.0 out of 5.0 by hopizia Super experience for the money
Very comfortable bed, super clean, friendly personnel make for a perfect overnight say while traveling across country. We stayed here on our way to Santa Fe and also on our way back. They are pet friendly which made our stay even better.
April 5, 2014
Rated 5.0 out of 5.0 by Michael D Friendly Staff
Trevor on the evening shift is awesome! As a VP of Sales and having been training sales people for over 20 years you would be wise to not let anyone "steal" him away!
April 4, 2014
Rated 5.0 out of 5.0 by MamaHobbs Very comfortable. With location we felt safe.
I highly recommend this Hotel. The staff was very nice. The bath room "sink" was great! Had never seen a bath tub for a "sink". The breakfast bar was very good and the lady taking care of it was very nice and friendly. Thank you for making our stay in this Hotel very comfortable. When in Fort Smith, Arkansas this is the Hotel to stay.
April 4, 2014
Rated 5.0 out of 5.0 by Valpo Heat Great overall visit
The facility was even nicer than when I stayed before. My only complaint would be the handicapped chair in the pool area. It would be nice to be able to move it to the corner when no one was using it.
March 30, 2014