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Rated 4.4 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by Clean comfortable room Everything was clean and tidy. Comfortable bed. Nice bathroom amenities. September 4, 2013
Rated 5.0 out of 5.0 by Great service. Not only great service but my husband left his IPhone in the room. The best staff ever texted my husbands last contact which happened to be his brother and his brother came and picked up his phone!! Told you they were great!!! August 29, 2013
Rated 5.0 out of 5.0 by MrD88310 The Staff were the greatest ever. The best Holiday Inn Express I've stayed in around this area. The only issue was the business center computer did not have Microsoft Office to use to complete work documentation with. August 23, 2013
Rated 5.0 out of 5.0 by Will stay again. This is a beautiful property and room was great! Staff was very frindly and accommidated my wish to be on a higher floor. Only Cons were that they did not recognize my Gold Status, and the property isn't within walking to any restaraunts. August 17, 2013
Rated 5.0 out of 5.0 by Fort Smith Executive Park Holiday Inn Express Very well taken cars of property. Breakfast was exceptional. If it was not on the selection table it was shortly after asking for it. Front desk personnel very friendly and wanted to attend to all needs or questions. A great place to stay. August 12, 2013
Rated 2.0 out of 5.0 by Poor business center and fitness center The Business Center does not have Microsoft Office installed, just WordPad. I could not do my work. The staff is aware of this, but didn't seem to care. The Treadmill was broken. July 28, 2013
Rated 5.0 out of 5.0 by Great place to stay in Fort Smith Very friendly and helpful staff. Best hotel I have stayed in in the Fort Smith area. July 13, 2013
Rated 5.0 out of 5.0 by The Best in the South!!!! Everyone here were outstanding!!!!!!!! Also the owner who took care of the HAVC The best i have been in of all the Holiday Express!!!!!! July 4, 2013
Rated 5.0 out of 5.0 by grate staff and a grate stay i will b back GRATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! just a grate place with wonderfull pople love it June 24, 2013
Rated 5.0 out of 5.0 by Service was excellent The desk clerks went out of their way to make it easy for me to return my rental car the night before my flight and get to the airport very early the next morning. I could not have ask for anything more. June 23, 2013
Rated 2.0 out of 5.0 by Good and Bad The gentleman who wored the evening /night shift was awesome! He was very helpful when needing information concerning local area. On the other hand, the next morning everything took a spin in the opposite direction. First, I witnessed the lady over the breakfast center complain about how many people were at breakfast, how she wasnt going to put anymore sausage out. Then she stood in front of the juice dispenser as she watched customers fill their plates. I felt like we were kids again being watched by parents or teachers. My son, who is 14, was making him a pancake and you would have thought he was sttealing something. Then we left the building for 4 hours and when we returned, the room had been visited by housekeeping but not completed. Now granted, it was after 3 pm. We noticed beds not made, no towels but the old towels had been taken. I had to find housekeeping room and walked to the location so I could retrieve towels for us to take a shower. Later that evening, I noticed that my electric toothbrush was missing. I thought at first that maybe it was there but just somehow misplaced. I did use it that morning in the room after breakfast. After arriving back home, the toothbrush was never located. There is no doubt in my mind that when the towels were retrieved by housekeeping that the toothbrush went too, and not by accident. My husband has the same toothbrush and his was still in the plastic bag. Guess they didn't think we needed 2. June 6, 2013
Rated 5.0 out of 5.0 by Nice Place Clean, up to date decor, not enough parking, rather dark in the parking lot. I will use this hotel on my next visit. June 2, 2013
Rated 5.0 out of 5.0 Best HIE This is the best Holiday Inn Express i have stayed in and i travel all over the country. Staff was great, met the owner very nice person. Best breakfast items and preperation possible. Great selection of yogurt, greek included. For thse of us that are rushed in the morning, they offered to go containers. Clean property, nice people top to bottom. If you are in the area, you'll miss out if you don't stay there!!! No i'm a relative or work there...RV. May 23, 2013
Rated 5.0 out of 5.0 by Very Good Stay Just stayed one night, but this facility lived up to what I expect of a H.I.E. Clean comfortable room and decent breakfast. April 17, 2013
Rated 5.0 out of 5.0 by Great Customer Service & Excellant Room Upon arrival to this hotel, I was greeted by the desk associate, who knew my name and recognized me as a priority club member & returning guest. The associate was friendly and went above & beyond to make sure my stay was enjoyable. I will refer my co-workers and friends to this hotel. I will definintely look forward to my next visit at this hotel. GREAT JOB! April 8, 2013
Rated 5.0 out of 5.0 by only place to stay while in fort smith from check in to check out. OUTSTANDING!!!. exceptionally well located to wide range of resturants, outstanding front desk staff, exceptionally clean and comfortable rooms, very quiet. outstanding breakfast and breakfast staff. facilities that include pool, exercise room, business center well maintained and exceptionally clean - recommend for any family or business traveler. 23forward/elvis1 April 1, 2013
Rated 1.0 out of 5.0 by Not my favorite place to stay I had issues with my wake up call and the phone being able to be heard when it rang. I put in a wake up call, which I greatly depend on for making it to my assignment. I was told the wake up call came. I never heard it. I was late for my assignment. When the staff tested my phone, it was shown the ring on the phone was nearly inaudible. The staff was very difficult in convincing a better phone was available and would be more effective in serving my needs. I was initially told to just make sure the radio was set properly to wake me up. After several minutes of frustrating conversation with the hotel staff, I was provided a phone that worked. March 16, 2013
Rated 5.0 out of 5.0 by Southern Hospitality I had a great experience at this hotel. I was there during the blizzard at the start of 2013 and they were overly accommodating, including the offer to cook eggs special for me when they were having omelets. I had to rearrange a couple reservations and they even de-iced the shuttle to get me to the airport. The manager/owner was there every morning making sure the guests were okay and everything was in order. February 27, 2013
Rated 4.0 out of 5.0 by New Treadmill Would be Nice I am on my fifth straight week in this hotel, and overall it has been fine. The staff is friendly and accomodating, but some of the rooms are better than others. Some rooms have not fully been updated with lamps with outlets, so it is difficult to plug in computers and phones, etc. The workout room could use a new treadmill. The current one is an older model, and does not even have a place for a water bottle. For some reason I can not put my finger on, the treadmill is generally uncomfortable to workout on. February 20, 2013
Rated 5.0 out of 5.0 by Excellent service Trevor on front desk is excellent. He should be teaching HIE personel about hospitality and customer service. Very enjoyable stays on two occasions. We will return. February 19, 2013
Rated 5.0 out of 5.0 by experience This is the best Holiday Inn Express I have ever visited bar NONE. The staff and amenities like popcorn and cookies in the lobby each night were outstanding. Other Holiday Inn Express Hotels need to see how it should be done! February 13, 2013
Rated 4.0 out of 5.0 by Comfortable Bed and nice shower. This hotel was pretty nice. We were traveling across country and it was the 2nd hotel we stayed at. We did stay only at the Holiday Inn Express for our trip. They do differ, but pretty consistent with cleanliness. I am happy to be able to go into the room and feel safe and comfortable. The beds were great and the TV is flat screen. Nice. Breakfast is basic. We usually go to get breakfast somewhere else. But a nice stay. February 10, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service! I'd like to say that the lady that runs the breakfast bar in the morning is the most sweet and thoughful person. I look forward to seeing her everytime I stay there. She is exceptionally kind to everyone that comes to the Holiday Inn. She should be your "Employee of the Year!" December 4, 2012
Rated 1.0 out of 5.0 Noisy, noisy, noisy In a hotel with plenty of rooms to spare, we were given a room next to the only vending on three floors. It was very noisy. The elevator lights were on not working properly and the neon starter made a very loud buzzing that probably exceeded OSHA levels. November 26, 2012
Rated 3.0 out of 5.0 by Fort Smith, AR - Holiday Inn Express The hotel lobby was very clean and the desk clerks were extremely helpful. Hallways and rooms around me seemed a little noisy. The internet was so slow that I ended up putting my reports off a day until I got to the next hotel. Those are the only negatives and this property was in a great location relevant to where my business meeting was the next morning. Plenty of restaurants within 1/2 mile of this hotel to make it easy to venture out at night. November 19, 2012
Rated 5.0 out of 5.0 by Amazing place to stay I stay at this hotel whenever I'm in Fort Smith on business. The staff is great, the rooms are comfy, there's something for everyone for breakfast. They have a cardio room onsite, but also offer day passes to one of the local health clubs. November 7, 2012
Rated 5.0 out of 5.0 by Home away from home! I am here at least once a month, for about a week at a time. the front desk guys always make me feel welcome and are always willing to go out of their way to help any way then can! Rooms are quiet, and hall noises are minimial. Great place to stay! November 7, 2012
Rated 5.0 out of 5.0 by Great Hotel We chose the Holiday Inn Express for our son's birthday swimming party and sleepover. The pool area was immaculate and everything was in working order (so many times we stay at hotels where the hot tub or something doesn't work!)! It was so nice that they had restrooms in the pool area as well. We stayed in adjoining rooms, which was perfect for the boys to have one room and us to supervise closely in the next room. Everything was neat and clean, and the staff was extremely friendly and helpful! The breakfast the next morning was PHENOMENAL. Everyone found something that they enjoyed. A great experience. October 26, 2012
Rated 5.0 out of 5.0 by Good Spot... Comfortable, affordable, clean property. Wonderful staff. Would stay again any time. October 25, 2012
Rated 5.0 out of 5.0 by UPS Management Excellent hotel and location. Highly recommend this hotel in Ft. Smith. October 17, 2012