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Rated 3.4 out of 5 by 58 reviewers.
Rated 4.0 out of 5.0 by Nice Improvements! It had been awhile since I stayed at this property, which had been one of my favorites in the Fort Worth area prior to all the construction woes on I-20. Due to high rates and the unavailability of rooms at some other hotels, I decided to return and was pleasantly surprised by the upgrades in the lobby and breakfast area. The staff was friendly and pleasant to deal with and I appreciated the acknowledgment of my Rewards Club membership, but was disappointed that they did not offer a choice of either points or a snack at check-in. February 28, 2014
Rated 1.0 out of 5.0 by Poor Customer Service Used credit card to hold room, but then paid cash. Stayed one night, but billed for two, billing my credit card for second night. Day clerk unable to help, and had to delay my departure until 9 a.m. to wait for manager. Manager said she corrected the error, but one week later, the charge is still on my credit card. Manager not available when I called later. February 24, 2014
Rated 4.0 out of 5.0 by Computers and wi-fi not so hot This hotel has two computers in its business center, but both need to have software upgrades and only one was connected to the printer. I tried opening a Word document with a .docx ending on the older computer (closest to the front desk) and it could not handle it. Also, the hotel wi-fi was slow when it worked but often needed the wireless router re-set for our area of the hotel. Frustrating. I also think they that regret using wallpaper in the bathrooms as it is peeling from the high-humidity environment. Other than these two gripes, our stay was good. February 12, 2014
Rated 4.0 out of 5.0 by Clean and comfy The room was very clean. So clean I left my own pillow! Will recommend as a great option to my friends traveling! January 2, 2014
Rated 4.0 out of 5.0 by Excellent stay during Christmas 2013 We stayed at this Holiday Inn Express for 4 days. We were in town to visit my brother who performed in the Nutcracker at Bass Hall in downtown Fort Worth. We could have stayed at the downtown location, but were glad we chose this location. Close to shopping, restaurants, and our family. Excellent stay and would recommend. Breakfast is the same as it is at all Holiday Inn Express Hotels - Good. Would recommend some type of fruit as an option and the milk and yogurt in the mini refrigerator seemed a bit warm, and if room did not offer a mini refrigerator or microwave. Did fine, just would have been nice. Overall excellent! December 30, 2013
Rated 3.0 out of 5.0 by used to be better it has new management and staff recently and it's not for the better it's now just average whereas before it was exceptional. we are platinum priority at holiday inn and used to have 2 bottles of water, snack and microwave popcorn with a handwritten note waiting in our room every visit, now, if I ask we are kindly offered water. The old weekend breakfast lady used to make pancakes for us regulars now the new lady is kind of gruff. Nothing is bad, we just were spoiled by stellar, exceptional past service. on Saturday night Autumn the night clerk did help us out and went above and beyond for us. December 19, 2013
Rated 5.0 out of 5.0 by Excellent staff The staff were fantastic, even though they were short-staffted from the ice storm that weekend. They made exceptions for stranded travelers, all with a sweet, pleasant demeanor and a kind heart. The room was clean, bed comfortable, etc. Everything I've come to expect from a Holiday Inn Express. December 11, 2013
Rated 3.0 out of 5.0 by Uncomfortable bed I have preferred staying at Holiday Inn Express Hotels for several years because the I have always had excellent service, clean rooms, and extremely comfortable beds. However, the last few experiences have changed my preference. While the rooms have been clean and the service had been acceptable, the beds have been extremely uncomfortable. In September we stayed at the Holiday Inn Express in Alamosa, Colorado. Their beds were very hard. This month we stayed at the Holiday Inn Express in Southwest Fort Worth. This bed was not only very hard, but we could not keep the sheets and mattress pad on the bed. I woke up three times and had to get out of bed and put the sheets back on the bed. My husband was tangled up in the sheets on his side of the bed when he woke up. I think I will consider other competitors in the future. November 14, 2013
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