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Rated 3.7 out of 5 by 132 reviewers.
Rated 1.0 out of 5.0 by OVERBOOKED HOTEL OVERBOOKED AND DID NOT HAVE A ROOM FOR ME WHEN I ARRIVED AT MIDNIGHT WITH A CONFIRMATION FOR A PREPAID ROOM. AFTER ABOUT 45 MINUTES OF TALKING WITH STAFF AND SEARCHING FOR A ROOM AT ANOTHER HOTEL THEY "SOMEHOW" HAD A ROOM COME AVAILABLE. DURING MY WAIT ANOTHER GUEST CHECKED IN. I WILL NOT GO BACK OR RECOMMEND THIS HOTEL. November 13, 2014
Rated 5.0 out of 5.0 by Clean, Comfy and fairly quiet I had the opportunity to stay here recently and was fairly pleased with my choice of hotels. It was clean, comfy, fairly quiet and the staff was very kind and helpful. The room I was in was clean but in the need of a little repair. There were lots of stains on the carpet, and also mold stains on the ceiling over the shower. There was also a light bulb out in one of the lamps for the duration of my stay. Dusting could be a little better (I'm a perfectionist), but all in all it was a good choice of hotels and I would most likely stay there again. On another note, I think there needs to be a change in policy for all Hotels, not just HIE, but every brand, when it comes to connecting someone to your room (phone calls). I think they should take the persons name and maybe a message and call the guest with that info. I think it would be safer. I had a stranger call my room (connected thru the front desk - I was assured that they did not give out my room number or other info) and it scared me. I didn't sleep the rest of that night.... So, it's something to consider if there are any CEO's or COO's out there reading this....... November 11, 2014
Rated 5.0 out of 5.0 by Excellent Night of Sleep The room was comfortable and clean. Front desk staff were welcoming and gave accurate information. Would definately staff again. November 7, 2014
Rated 1.0 out of 5.0 by Worst Nights Ever My wife and kids stayed at this hotel for the National ARBA convention at Will Rogers I have stayed in several IHG properties and had good luck And have stayed at this one and had good luck However they checked in on Fri Oct 31st and checked out on Monday Oct 3rd When they checked in they were asked when they made the reservation. When I had made the reservation weeks in advance They did however upgrade there room for the inconvenience but when they checked into the room and got settled and in bed Water started to pour out of the ceiling right next to where my daughter was sleeping. So my wife called down to the desk and they sent someone up to check that person then said they would see about another room this was at 11:00 pm so my wife and kids packed up there stuff and waited for the call or someone to relocate them this never happened no call or person to tell them what was going on or to move them my family had to sleep in that room with a trachcan under the leak listening to the drip all night They went down the next morning and were givin keys to another room after packing all there stuff to that room there key didn't work and the door was awnsered by a gentleman that already checked in so my family went back down stairs and the desk said they would move there stuff to another room When my family got back after all day at the convention they got to the new room which was smaller than the other rooms And finished there stay . When they got home all I herd was how bad the stay was I will be hard pressed to use this property again Just thought you needed to know !! November 6, 2014
Rated 5.0 out of 5.0 by Good hotel Good hotel, pleasant staff, good breakfast, comfortable bed. Location convenient for what I needed. No problems with check-in or check-out. November 2, 2014
Rated 4.0 out of 5.0 by Nice and comfortable Clean and elegant rooms. Nice facility and helpful. staff. Had a nice stay. October 31, 2014
Rated 5.0 out of 5.0 by Relaxing stay Comfortable room, friendly staff, great cookies! Business center included copier, which was most helpful. October 31, 2014
Rated 4.0 out of 5.0 Clean, comfortable room and friendly staff. Stayed one night for a business trip. Extremely friendly front desk staff, room was clean and comfortable and quiet. Will definitely stay here in the future! October 31, 2014
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