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Rated 3.7 out of 5 by 132 reviewers.
Rated 4.0 out of 5.0 by not bad not bad but not great either.Wish they would have been more accomodating but they blew it. October 31, 2014
Rated 5.0 out of 5.0 by Helpful Staff We had the extended family stay at this hotel. Our group ran the gamut of late arrivals, desire to be on the same floor, unexpected extension of the stay; the staff handled it all without a wrinkle. October 30, 2014
Rated 5.0 out of 5.0 by Great stay People at the front desk very genuine! Had a few problems but everything got fixed rapidly. October 29, 2014
Rated 5.0 out of 5.0 by Clean and kind Loved being able to stay in a clean comfortably location with out the worry of anything at all. The front staff was friendly. October 27, 2014
Rated 5.0 out of 5.0 by Great stay We had a few problems with the tv but thanks to the staff everything got fixed rapidly. Also the lady from breakfast was very sweet. October 24, 2014
Rated 5.0 out of 5.0 by Great Stay Great customer service! The people, food, and its close to a shopping mall to which i took advantage of. October 24, 2014
Rated 5.0 out of 5.0 by Comfortable and Convenient Great hotel for business. Friendly staff and easy access to restaurants and shopping. We have enjoyed staying at this property several times and recommend it highly. October 22, 2014
Rated 5.0 out of 5.0 by Stay here everytime I come to Fort Worth I enjoy this hotel, it's location in proximity to shopping/restaurants... Always a great experience! October 20, 2014
Rated 5.0 out of 5.0 by Ft Worth I -20 Holiday Express under renovations but staff was very accommodating. Easy access to freeway October 19, 2014
Rated 2.0 out of 5.0 by Inconsistent with the chain The IHG membership was not honored. The heating turned on and off throughout the night resulting in my guest and me becoming hot and cold: It was quite uncomfortable. I was charged for a refrigerator I did not request (that was already in the room) NOR use. I would never stay in this hotel again. October 15, 2014
Rated 5.0 out of 5.0 by Awesome Staffs Staffs are excellent at this location. Breakfast area is nice, but we just missed it. Do have cookies, tea/coffee which is excellent as well!!! October 14, 2014
Rated 5.0 out of 5.0 by Great Service & Great Staff I really enjoyed my stay. I would recommend to any of my friends that traveling the fort worth area to stay here. They only problem was the air went out for awhile but was fixed very promptly. Had a great stay, Thank you October 14, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Just want to tell the management team for an awesome staff..from Jose, Junior and Quinte first class service. October 13, 2014
Rated 4.0 out of 5.0 by Great front desk help Alma was very helpful in getting us a early check in so that we could make it to the TCU football game. October 8, 2014
Rated 5.0 out of 5.0 by STAFF THAT GO THE EXTRA MILE!TEN ***'S We checked in do to the weather and we wore victimized of the power outage. The young guy that assisted us at check in was beyond helpful I think his name was Jose. We encountered Junior in which he helped us right before check out asking if our lights wore back on I believe Jose must of shared the info of our terrible night. That told us that this staff has a great team as they wanted us to feel at home and the accommodations wore perfect. The night girl is brave to work the night shift she helped and came up in bringing us towels. The lady that operated the breakfast was also very courteous she knew what she was doing and maintained the area pristine and presentable. The beds wore soft but the room needs updating. I over heard that hotel will be renovating soon and I must come back and stay a for a weekend. Overall genuine place to stay. We will definitely come back if another storm blows thru. October 7, 2014
Rated 1.0 out of 5.0 by Needs more help The hotel needs more help and needs to empower the help to be able to fix ALL problems. This is a must! October 7, 2014
Rated 5.0 out of 5.0 by Gotta love it! Holiday Inn Express facilities have grown to be my hotel of choice. I can rely on them always being clean, safe, and staffed by the friendliest people. Definitely a winner! September 29, 2014
Rated 4.0 out of 5.0 by Great except wifi and bathroom Great location with plenty of surrounding food choices and shopping. 1. The wifi connection was terrrible. When I checked in I was told that it was open and didn't need a password. I was able to connect with poor speed. I asksed the desk to look into it. If they did there was no improvement. Then I called the 800 assist number. They took me through IP address changes in my computer etc... Finaly determined there was something wrong with the system. It was 11pm and they said that would call back in an hour. I said don't bother I was going to sleep. I checked the next day no better and it now took a password... If I had not had an aircard for my computer I would have been stuck with no computer communications. 2. The Bathroom needs redone. The floor tiles were loose and had grout missing. Being loose they made noise. I feel for the person below me. The wall paper was peeling. The ceiling had been hastily patched from a previous leak and it was unsightly. Not what I expected. September 29, 2014
Rated 4.0 out of 5.0 by Comfortable room and great breakfast. Enjoyed the stay. Staff was very nice. Great breakfast. Good fitness center. September 23, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel Hotel was clean and beds comfortable. Room was quiet. Hotel close to many restaurants. September 23, 2014
Rated 5.0 out of 5.0 by My Stay! It was quite pleasant and loved the staff. Excellent people! September 22, 2014
Rated 4.0 out of 5.0 by REAL Nice place to stay. It was close to several shopping locations and restaurants. Area was very pleasant. Close to freeway. September 18, 2014
Rated 4.0 out of 5.0 by Comfortable Stay Good Location ... Pleasant Staff ... Fairly Up to Date Amenities in Rooms ... ***if you desire a Fridge in your room, you will need to call ahead of time September 14, 2014
Rated 2.0 out of 5.0 by Crickets In The Room! There were crickets in our room, as well as in the hall way. One crawled over my hand during the night, in addition to a constant cricket noise during the night. I'd expect that if I were camping outside, but not in a hotel room! The dead-bolt did not align with the opening in the door jam and would not lock. September 10, 2014
Rated 1.0 out of 5.0 by Top floor room with very poor A/C. Hot no sleep evening with loss of points. Top floor room with very poor A/C. We had a hot and humid room with no sleep. Front desk did not fully restore our 15,000 points which we consider a great loss. I do not recommend this hotel. September 3, 2014
Rated 2.0 out of 5.0 by Not a good experience. Would not stay here again. I was not pleased with the overall courtesy of the staff or with the cleanliness of the hotel. This was a busy weekend and they should have been able to meet our expectations that were not unreasonable. September 2, 2014
Rated 5.0 out of 5.0 by Super comfortable bed and pillows Very satisfied overall with this hotel. Was very easy to get a room overnight. Staff was very friendly, hotel was easy to get to, very clean. Bed was very comfortable. We slept well. Would definitely stay here again - highly recommended. One of the nicest hotels we've ever stayed at. September 1, 2014
Rated 4.0 out of 5.0 by No wake up call Requested a wake up call from the front desk and it never came! August 24, 2014
Rated 3.0 out of 5.0 by Holiday Inn Ft. Worth I-20 Basic hotel, no upgrades for rewards members, very small rooms, better Holiday Inns in the area. August 23, 2014
Rated 5.0 out of 5.0 by . Great service provided by the front desk staff.... August 22, 2014
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