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Rated 3.6 out of 5 by 115 reviewers.
Rated 4.0 out of 5.0 by Great except wifi and bathroom Great location with plenty of surrounding food choices and shopping. 1. The wifi connection was terrrible. When I checked in I was told that it was open and didn't need a password. I was able to connect with poor speed. I asksed the desk to look into it. If they did there was no improvement. Then I called the 800 assist number. They took me through IP address changes in my computer etc... Finaly determined there was something wrong with the system. It was 11pm and they said that would call back in an hour. I said don't bother I was going to sleep. I checked the next day no better and it now took a password... If I had not had an aircard for my computer I would have been stuck with no computer communications. 2. The Bathroom needs redone. The floor tiles were loose and had grout missing. Being loose they made noise. I feel for the person below me. The wall paper was peeling. The ceiling had been hastily patched from a previous leak and it was unsightly. Not what I expected. September 29, 2014
Rated 4.0 out of 5.0 by Comfortable room and great breakfast. Enjoyed the stay. Staff was very nice. Great breakfast. Good fitness center. September 23, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel Hotel was clean and beds comfortable. Room was quiet. Hotel close to many restaurants. September 23, 2014
Rated 5.0 out of 5.0 My Stay! It was quite pleasant and loved the staff. Excellent people! September 22, 2014
Rated 4.0 out of 5.0 by REAL Nice place to stay. It was close to several shopping locations and restaurants. Area was very pleasant. Close to freeway. September 18, 2014
Rated 4.0 out of 5.0 by Comfortable Stay Good Location ... Pleasant Staff ... Fairly Up to Date Amenities in Rooms ... ***if you desire a Fridge in your room, you will need to call ahead of time September 14, 2014
Rated 2.0 out of 5.0 by Crickets In The Room! There were crickets in our room, as well as in the hall way. One crawled over my hand during the night, in addition to a constant cricket noise during the night. I'd expect that if I were camping outside, but not in a hotel room! The dead-bolt did not align with the opening in the door jam and would not lock. September 10, 2014
Rated 1.0 out of 5.0 by Top floor room with very poor A/C. Hot no sleep evening with loss of points. Top floor room with very poor A/C. We had a hot and humid room with no sleep. Front desk did not fully restore our 15,000 points which we consider a great loss. I do not recommend this hotel. September 3, 2014
Rated 2.0 out of 5.0 by Not a good experience. Would not stay here again. I was not pleased with the overall courtesy of the staff or with the cleanliness of the hotel. This was a busy weekend and they should have been able to meet our expectations that were not unreasonable. September 2, 2014
Rated 5.0 out of 5.0 by Super comfortable bed and pillows Very satisfied overall with this hotel. Was very easy to get a room overnight. Staff was very friendly, hotel was easy to get to, very clean. Bed was very comfortable. We slept well. Would definitely stay here again - highly recommended. One of the nicest hotels we've ever stayed at. September 1, 2014
Rated 4.0 out of 5.0 by No wake up call Requested a wake up call from the front desk and it never came! August 24, 2014
Rated 3.0 out of 5.0 by Holiday Inn Ft. Worth I-20 Basic hotel, no upgrades for rewards members, very small rooms, better Holiday Inns in the area. August 23, 2014
Rated 5.0 out of 5.0 by . Great service provided by the front desk staff.... August 22, 2014
Rated 5.0 out of 5.0 by Great service Overall condition of property is good, easy to access and central to the area including university. August 20, 2014
Rated 5.0 out of 5.0 by Nice location and rooms Hotel was very nice and rooms are nice and clean. Appreciate the hotel Ambience as well. August 18, 2014
Rated 5.0 out of 5.0 by Quiet weekend geetaway The staff was very friendly and helpful.the facilities were clean and safe and the location was good for shopping, dining and entertainment. Breakfast was fresh and well maintained both mornings. August 14, 2014
Rated 4.0 out of 5.0 by Friendly, accomodating staff members. Staff went the extra mile to make our stay as comfortable and enjoyable as possible. They were very willing and accomodating while fulfilling our request for additional bedding. August 13, 2014
Rated 4.0 out of 5.0 by A nice place to stay with a few issues The hotel overall was a very nice place and in a great location. I was disappointed that in this day and age of technology, there were zero USB outlets in the room to charge any of our devices. I am not a big fan of the super soft pillows and do not like that if I'm going to be able to fall asleep, I will ultimately have to bring my own. But I know this is my own personal issue. The water pressure in the shower wasn't very strong at all. I felt like it was just a sprinkle mist and it took a while to rinse out my hair. This hotel was also listed as one that will give you a discounted rate if you are staying because you will be touring the TCU campus. When I looked online at their webpage and then called to book the reservation, there was absolutely no discount or change in the rate. August 8, 2014
Rated 4.0 out of 5.0 by Great staff and customer service The staff is very good. Our TV didn't work, but they quickly moved us to another room. The hallways were warm. August 4, 2014
Rated 5.0 out of 5.0 by Great Service Super fast check in. Slept in and completely missed breakfast. The nice gentleman at front desk graciously offered to have coffee, juice, cereal and muffin/toast for me. Appreciated all of that, since I had a long day of conference ahead of me. July 24, 2014
Rated 1.0 out of 5.0 by toilet being blocked toilet blocked several times and hotel site have handy man to unblock toilets July 19, 2014
Rated 1.0 out of 5.0 by !st. Time BAD Stay Was easy to get to. Like location. Hall-ways, was Hot and smelled! Elevators was Hot, too! Nasty inside of windows, in our room. Felt uncomfortable with lady in plain cloths and headband on, going in and out of rooms, eyeballing me, every time see saw, me. was afraid of leaving room. WILL NOT BE GOING BACK!!!!!!!!!!!!!!!! July 10, 2014
Rated 3.0 out of 5.0 by Don't stay here if you want television! If you want to kick back and relax to a good movie or television show, this Holiday Inn is NOT for you! They use Dish TV and the set up is VERY confusing!!! Just when you think you have it down, the station changes and now it's in Spanish only! Also, there is no option to purchase a movie. I have stayed here several times and encountered this annoying problem every time! Otherwise.... It's a great place to stay :) July 9, 2014
Rated 4.0 out of 5.0 by Good night's rest Enjoyable stay and great location with easy access to all Fort Worth and West Metroplex locations. July 9, 2014
Rated 5.0 out of 5.0 by Great ! Great service by staff, very friendly and helpful. Keep up the good work. Thanks July 7, 2014
Rated 4.0 out of 5.0 by Roach and noise level My husband found a small roach in the bathroom and disposed of it. Probably coming in from the construction out front. Forgot to tell someone before we left. The noise level was not good kids jumping and stomping in room above us or next to us. So many kids in pool we did not use it. I know you cant control this people have children. I have raised mine and like peace ad quiet.We did look forward to sitting by the pool and having a quiet evening Oh Well. I wish IHG would think about having all adult hotels or split hotels with same anemities on each side. Love the service and friendliness and the breakfast. July 5, 2014
Rated 4.0 out of 5.0 by Excellent Service We loved this hotel and plan to stay again. The staff (Junior) was exceptional. The only problem we had was the the mattresses were not that comfortable. With that being said both people staying had finicky backs, but we did wake up sore. Very convenient - had an IHOP and Saltgrass within walking distance. There was some construction nearby, but it didn't bother us. July 3, 2014
Rated 5.0 out of 5.0 by Great Hotel Although the front desk clerks were awesome, the rooms clean and comfortable , I find my only concerns was the attitude of the breakfast lady, didn't seem like she wanted to be there, snatch my empty plate, didn't interact with the guests, so almost to the point of being rude. Thanks June 30, 2014
Rated 4.0 out of 5.0 by Maintenance Problems The staff at this hotel is awesome, always. However, the maintenance is not so good. Last time the problem was with a shower head, this time the bathroom handle kept coming off in our hand. The breakfast is also superb. But it comes down to maintenance. sigh.... June 24, 2014
Rated 5.0 out of 5.0 Layover on Medical Return Trip Traveling from Harrisonburg, VA to San Angelo, TX. On short notice, we had to have "Handicap Accessible" rooms. Spent one night In Knoxville, TN, and one in Memphis, TN. The Motel in Dallas was the best of the stops. The IH maps and directions were perfect. The receptionist at the desk was great. Her personality was true Texan. Superior!!!! The breakfast was all that anyone could dream about. .We traveled 1,510 miles, with three motel stops, all at HI. I have already booked three more nights, this time for a little relaxation, with HI and plan to use them every time I travel. June 24, 2014
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