Rated 4.2 out of 5 by 323
Rated 4.0 out of 5.0 Good Value
During this trip we visited 3 Texas colleges and stayed at 3 different hotels. The HI Express was a good value and good location. We were close to downtown and also a short drive to the campus. Water pressure and temperature weren't great and the hotel is set on a corner that makes front desk/parking access a little odd, but otherwise we were pleased. In contrast we stayed at a much more expensive hotel near another school that we were very disappointed in.
March 29, 2015
Rated 4.0 out of 5.0 by Gibgranny Excellent customer service
Very helpful staff, especially Shawn. We arrived early morning after an overnight flight and were given an early check-in, just what we needed. Similarly we had an evening onward flight a few days later and were allowed a late check-out.
The hotel has a courtesy car to take guests anywhere they wish within a three mile radius (this included the stockyards) which we found very useful and a good service. Very enjoyable stay.
March 29, 2015
Rated 5.0 out of 5.0 by katb9999 Great Hotel
I had a great experience at this hotel. The staff was very nice and the hotel was updated and clean.
March 27, 2015
Rated 1.0 out of 5.0 by Julieram35 MA competiotion stay
the room did not met my expectations, the staff was acting negative for us using the shuttle service 1 mile away from the hotel, they kept telling me it would be 45 min before i could get on the list, which that was the hole purpose of booking my stayn in this hotel, they were not sensitive to the fact that I had a baby with me and it was difficult for me to park somewhere and then had to walk a long distance with my baby, diaper bag and everything else. I stayed in Holiday Inn in Tenessey in the past and my experience was completely different, but i will not take chances again, the sofa bed matress was in horrible conditions.
March 25, 2015
Rated 3.0 out of 5.0 by Centexfamily Bathroom was bad but room was comfortable
The breakfast was as expected but the juice was empty and the staff, although present never refilled the machine. The bathroom fan was loud, worn out and connected to the light (therefore it was on if the light was on). The hot water was barely warm.
March 24, 2015
Rated 5.0 out of 5.0 by Jusjuljoe Great hotel and excellent shuttle staff
Very nice hotel, great staff, and easy access to downtown Ft. Worth. Definitely a good place to stay for families.
March 21, 2015
Rated 4.0 out of 5.0 by jheard Over proced but clean
Not a bad room, but way over priced for the area. Room was clean, breakfast decent, and staff friendly. Honestly it was a 200.00 room that felt like it should be about 125.00 at the most.
March 18, 2015
Rated 5.0 out of 5.0 by gonnahappen Clean and Safe
I was pleasantly surprised by this facility. It is an older property, but easily accesses everything in downtown Ft. Worth. The shuttle was quick and convenient. Our driver, John, was friendly and helpful. I didn't catch the night desk clerk's name, but he was very friendly and caring. I would give this facility a perfect score; however, it doesn't have a green area, and the young lady that checked us in was very clipped in her responses, and she did not acknowledge my Club membership. I felt like I was bothering her.
Beds were amazing, and the room was well appointed, clean, and fairly quiet considering the hotel is on a major downtown street. Even at that, I felt safe.
March 17, 2015