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Rated 4.2 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 by Great stay in Fort Worth The staff was most accommodating in helping correct a mistake I made in the booking and the room was in excellent condition — clean and up-to-date furniture. We would definitely enjoy staying there again. November 15, 2014
Rated 5.0 out of 5.0 by Excellent stay Excellent stay, friendly and informative staff with comfortable room and free shuttle bus. November 13, 2014
Rated 3.0 out of 5.0 by Great amenities but poor customer service My fiance and I decided to use Holiday Inn Express and Suites Fort Worth Downtown for our wedding guests because we've stayed there before and really enjoyed our stay. The rooms were very clean, comfortable, and affordable. However, trying to coordinate a stay for multiple guests was a nightmare. It seemed as if every time we talked to the front desk, reservations, or the sales department, they always gave us different information. Our guests had to contact us because of inconsistencies when talking with staff at the hotel. When my husband and I checked in, we were being charged full price for the room and had to get the rate corrected. Organizing our block of rooms was the most difficult part of the wedding plan process. The women who worked at the front desk were GREAT, very courteous and helpful. However, the hotel was very understaffed and there were often lines to speak with someone at the front desk. We will definitely think twice about booking a room here again, especially if we're trying to coordinate a large group. November 12, 2014
Rated 4.0 out of 5.0 by A high dollar place to stay A good location for the venue we were attending. A little pricy for a Holiday Inn Express. Breakfast was good with a variety of items. Air conditioning was set to have the fan run continuously with brought a lot of cold air in from the outside with had the room at 63 degrees the first morning of our stay. Corrected the fan setting and had no problems the remainder of the stay November 12, 2014
Rated 5.0 out of 5.0 by Business Meeting Very well located. Once I understood the shuttle service worked very well. November 10, 2014
Rated 5.0 out of 5.0 by Convenient location and super staff Although at the edge of downtown, the location is convenient especially if you take the ever-ready complementary shuttle. The super-friendly shuttle staff can take you to Sundance Square in the heart of downtown Ft Worth for numerous dining options, or to the Kimbell Museum or Botanic Gardens, all on a moment's notice. The hotel parking is a bit tight, but I had no problem finding a spot. November 10, 2014
Rated 4.0 out of 5.0 by Good value, could use better bathroom Overall was a good stay. Staff were friendly and helpful, room was clean, breakfast was good. The bathroom could have been a little bigger or had a sink outside to help getting ready and the drains were very slow. November 9, 2014
Rated 5.0 out of 5.0 by Weekend getaway Great location and the shuttle takes guests to most of the area attractions, so we did not have to drive our own vehicle or worry about driving-directions-parking etc. We enjoyed our stay! November 5, 2014
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