Rated 4.1 out of 5 by 154
Rated 3.0 out of 5.0 by JR2002 Great Location...Good Amenities...Small annoying problems
Overall hotel stay was good, but small issues like nonfunctional outlets, slow maid service, problems with parking, and poor weekend breakfast hours were frustrating.
June 25, 2014
Rated 5.0 out of 5.0 by zhidee27 Awesome Stay
I love this hotel and their late night shuttle service to Downtown Ft Worth. Their staff has huge attention to detail and we were able to just relax and enjoy our night off.
June 25, 2014
Rated 5.0 out of 5.0 by RoyRescue Shuttle Service missed the mark
This was one of our best experiences at Holiday Inn.The beds are always very comfortable,room was clean and fresh smelling.This Holiday Inn has smaller rooms/bathrooms than most Holiday Inns. Hot Tub was not working. Samuel (front desk) was working alone,this is not normal for Holiday Inns,and it was very very busy. John (shuttle driver) was very very busy,but was driving the smaller van,so he was working hard not smart (there is a bigger van). John would not drive the larger van.Many people cancelled the shuttle and found a different way to get where they wanted to go (1 man walked,others called a cab,we took our own vehicles,others just didn't leave). We live locally,but for Graduations we use Holiday Inn Downtown for out of town Family. And the shuttle is very convenient,it just didn't work out this time. 5 of us rode the shuttle,the rest drove,and we rode back to the Hotel with friends and family. It gets better,the next morning the Hotel was losded with help at the front desk.They had 4 employees and a manager working the desk,compared to just Samuel the afternoon before. Samuel was very friendly and helpful. Sharon is very smart and friendly.Sharon will get a better job offer than wiping tables,Holiday Inn needs to look at her and needs to keep Sharon around. It is very hard to find employees like Samuel and Sharon.
June 22, 2014