Rated 4.4 out of 5 by 34
Rated 3.0 out of 5.0 by Hooper58 Multiple Inconveniences
Arrival and check-in went fairly smooth, they made sure they had the correct card on file for payment, handed me the "keys" and we were on our way. Only negative during this time is I did not receive an IHG member welcome bag. I stated at this time I would be staying 2 nights, one I would pay for and one night on rewards points. After being out for business for 12 hours, I return to a room with "keys" that had been deactivated. Before checkout the following day, front desk staff called the room saying we needed to bring a card for payment to the front desk. While these things are small they were inconveniences all the same.
August 8, 2013
Rated 1.0 out of 5.0 by chopperdad Review
When I travel I usually stay at a HIE. This hotel, by far, is the lowest on the scale. It is a partial smoking hotel which translates to an all smoke stinking hotel. Since the bathroom exhaust vents connect, all rooms reek of smoke. The carpet in my room was filthy. When we returned home and washed our sock, which we wore in the room, they would not come clean. The window in our room was completely broken. The security camera on the outside of the front entrance was hanging by its cord. It took three days for the staff to refill the water and towels in the exercise room, even though I asked them each day.
July 25, 2013
Rated 5.0 out of 5.0 by Ned12 Great Service
I stay at the Hotel at least 3 times a year, and have found the service great and rooms very clean and atmosphere great and was recogntion for for being a club member. Location was great and easy to get too. Facilities was very good and kept very clean. Amenities were super and really enjoy breakfast in the mornings.
July 7, 2013
Rated 3.0 out of 5.0 by gj7gk Breeakfasr
Most of the food was out when we arrived and then they eventually brought out more food. The eggs were terrible. Pancake maker didn't work which has been our experience at the last 3 Holiday Inn Express motels we have stayed.
July 6, 2013
Rated 5.0 out of 5.0 by Wilson101 Beautiful Rooms and Great Staff
Visiting Fort Worth for a family reunion. Most of the family members travelling to Ft Worth from out of state stayed at the hotel and we all enjoyed our stay. I really like that the rooms because they were nicely decorated and the bed were comfortable. The pool and hotub was open 24 hours and the staff was friendly and very accommodating. There were lots of resturants and shopping nearby. We had easy access to the freeway to get around town and back to the airport. I would definately stay at this Holiday Inn again!
June 28, 2013
Rated 2.0 out of 5.0 by TonysPlumbing Asked for deposit after room was prepaid
I booked this room for my daughter and son-in-law who were there to pick up our new company truck. I pre-paid the room so they would not have to worry about it when they got there. Upon arrival, they were asked for a $50 deposit (this has never happened at a Holiday Inn Express before. Nothing was ever mentioned about being a Priority Club check in. When they checked out they had to wait while the desk clerk went and checked their room before the deposit would be returned.
They also said the beds were as hard as a rock.
I have used Holiday Inn Express for all of our business and pleasure travel for many years and have never had the experience they had. I don't believe we will stay at this one ever again...
June 20, 2013
Rated 5.0 out of 5.0 by pamitchell great sevice
enjoyed indoor pool for grandkids not nowing what weather would do on this weekend. selection for breakfast was great
June 4, 2013
Rated 1.0 out of 5.0 by P2013 Request for Adjoining Rooms Totally Ignored
When I made the reservations I specifically asked for adjoining rooms. We were traveling with my recently widowed mother-in-law and wanted to make sure she was close by so we could assit her if needed. We were attended a belated memorial service for my father in law the day we checked in and we were not sure if she would be OK on her own. When we checked in we were told that they could not accomodate us even though I had requested it when making the reservation. We were told that If they had one avialable we could have it but they did not. It was a good thing we did not have little kids with us becuase they could not stay in a room alone. Also when we checked in we asked for a discount as we were over 50. We were told we would get it but she had already run the card so it would have to be credited after the night auditor did something. When we checked out we did not get the discount. And to top off our stay when I opened the curtains int he morning there was a bug crawling on it. I do not recommend Holiday Inn.
May 28, 2013
Rated 5.0 out of 5.0 by NE51 Great hotel for stop near forth worth
We stopped at this new hotel on our way to the Texas Hill Country. The room was very nice, with well appointed furnishings and comfortable beds. There were plenty of towels and I love the new Bath and Body Works toiletries that Holiday Inn Express is using now. The receptionist was very kind and helpful. The room had coffee pot and fridge at a separate counter space which I like rather than in the bathroom.
Breakfast was hot with a variety of foods.
May 14, 2013
Rated 5.0 out of 5.0 by EarMan13 The Nicest.....
I travel a lot an this has to be the NICEST Holiday Inn that there is. The room was clean up to date, the staff through out the hotel were the best. I would recommend this Holiday Inn to all.
March 28, 2013
Rated 5.0 out of 5.0 by grandma53 Great Employee's
The employee's were all courteous and friendly. The room was comfortable and we had a good time. The grandkids loved the pool and breakfast. There was a good selection of items at the breakfast but only if you get there early. The pool was very warm and inviting. The kids had the time of their lives swimming
March 7, 2013
Rated 5.0 out of 5.0 by Tractorcop Great Place to Stay!
Service was exceptional. Friendly helpful staff. Great value for the price. Have paid double in other cities for lesser quality accomodations/service. Will definitely be my first choice in the Ft Worth area. This is THE place to stay.
February 27, 2013
Rated 4.0 out of 5.0 by Needanetwork Comfortable property but internet is unuseable
The wireless network coverage is very spotty. My room had no signal but outside in the hallway it was fine. The front desk said they had never had a complaint however the next morning when I askes again that person said the rooms at my end of the hall never received a signal. When I asked to be moved she said the hotel was booked but later that day people were being checked in with no prior reservations. I asked to speak to a manager 3 times over the next 3 days but he / she never seemed to be available.
To be fair the property is very nice and for the most part the staff is very friendly. Housekeeping was excellent, the morning and evening meal hostesses were great and provided excellent service, and except for the one issue the front dest was very friendly.
I did not appreciate being lied to and ignored by the front desk and management. Not being able to work from the room was a dissapointment and could cause a business traveler that requires internet to stay elsewhere.
February 17, 2013
Rated 5.0 out of 5.0 by Signman1975 Excellence in Comfort and Customer Service
I travel often and I expect to the best value for my money. I visited the Dallas/Fort Worth area on business and selected this property based on the existing review history. I must say the property and hotel staff received a 5 out of 5 from this business person. Close proximity to restaurants and both respective communities will bring me back to this hotel in the future. The room was surprisingly well appointed and the bed was quite comfortable for the price point.
February 5, 2013
Rated 4.0 out of 5.0 by Sam1979 Great pool and breakfast
The room was great except the pull out couch bed was miserable! Worst night sleep in my life! Other than that it was nice and clean and the pool was great!
January 26, 2013
Rated 3.0 out of 5.0 by LeftField Great Property -- BUT DOUBLE CHECK YOUR BILL!
I don't want to downgrade this hotel -- it's among the best Holiday Inn Express locations we've used for business travel.
That being said, on each of our first two visits to this hotel our final bill has been more than our quoted rate. Each time I catch the mistake, it is corrected immediately. The issue is concerning, because often in a business situation you don't have time to cross-reference your invoice against your quoted rate at time of booking. The first time we were over-billed, I didn't give it much thought. I arrived during the staff Christmas party and a staffer from another location was manning the desk when I checked in. However, when over-billed on my second visit, it was time to raise the red flag.
The property itself is nice, new, clean, well kept, well cleaned and among the nicest Holiday Inn Express Hotels you'll find. It just seems the staff needs to watch their invoices more closely. And speaking of staff-- they always have a "can do" attitude and answer every request quickly and cheerfully. Let's just hope the billing situation gets straightened out.
Our company will be in Ft. Worth more often this year and we hope we don't have to find another hotel. Over-billing just can't be tolerated -- particularly the way clients review billing these days.
January 25, 2013
Rated 5.0 out of 5.0 by girl60 Woderful
It was agreat location . We were on a road trip to visit my brother . Were not sure were we needed to be ,lucked out 10 min. from his house . Lot of Resturants to choose from . The room was really a nice and was really comfy . ALL the staff was really helpful and really freindly . Food was great ,had a dinner and wine evening was super. All in all it was a 5 star for us ,a little bit of home on the road . Thank you .. Ft. Worth
January 24, 2013
Rated 5.0 out of 5.0 by bettyboop52 will return
Great location for my visits to Ft Worth. Easy access from I35. Very nice property. Clean and fresh rooms. Breakfast was good. Only complaint would be traffic noise on our side of the hotel. I will return when back in Ft Worth
January 15, 2013
Rated 5.0 out of 5.0 by Dennis45 NICE STAY
everything was great from checking in to exercising in the exercise room, to the huge breakfast buffet. the only down was that some new cadilliac escalade tires were stolen and the car was up front near the lobby.
January 11, 2013
Rated 4.0 out of 5.0 by FrequentTraveler2000 Poor Internet, But Beautiful Property
This is a great property! It is beautiful, even has parking for Priority Platinum members reserved which was very nice.
Overall this is better than most HIE that I have been in, but the downside was the internet. Best speed I could get was .005MPS, not exactly high speed and made for working from the room impossible.
If you don't need the internet, this is the place to stay in N FW / Keller, if you do need it, better try another location til they get the issues, which they claim there were none, worked out.
January 9, 2013
Rated 5.0 out of 5.0 by beachbound We always stay here!
We always stay at this hotel when passing thru Ft. Worth or spending the weekend.
January 9, 2013
Rated 5.0 out of 5.0 by losbarcos Best Stay Ever
I enjoyed my last stay with Holiday Inn Express on Western Center/I-35. The room was immaculate as usual -- and the environment was quiet and peaceful. Love the way housekeeping made my bed everyday as though I had never slept in it.
December 17, 2012
Rated 5.0 out of 5.0 by rickd Great room and wonderful staff
I was very pleased with my stay at this hotel. The room was very clean and comfortable and the staff was excellent.They went out of their way to make my stay most enjoyable. I can hardly wait until my next trip to Fort Worth, I will most surely stay here again!
December 15, 2012
Rated 5.0 out of 5.0 by ftworth Friendly, helpful staff
We stayed at this hotel during Thanksgiving weekend while visiting family members in Ft. Worth. Our room was very clean and comfortable. Loved the choice of pillows (soft or firm). Every time we walked by the front desk, we were greeted in a friendly manner. The self-serve breakfast buffet had everything we could have asked for. We would definitely stay here again in the future.
November 30, 2012
Rated 5.0 out of 5.0 by Batman7349 Newer, Clean, Comfortable and a nice place to relax
Close to BNSF campus with lots of restaurants nearby. Indoor swimming pool for cooling off, and an outdoor grill and picnic table if you want to stay in. Very friendly and accommodating staff.
October 17, 2012
Rated 5.0 out of 5.0 by Muddygirl comfort and quietness
Very comfortable. Room was quite roomy and by far the quietest place we have ever stayed.
October 12, 2012