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Rated 4.1 out of 5 by 59 reviewers.
Rated 3.0 out of 5.0 by Average service for the price The hotel did nothing that anyother hotel would not provide The rooms were clean and comfortable with a nice balcony to set out on in the evening. The hotel common areas where clean and well maintained. Two to the three pieces of equipment in the fitness room were broken and the room was vary dated. The TV in the fitness center did not have the same channel selections as the rooms. There was cheese in the eggs every morning, good if you like cheese but I do not. The overall quality of the breakfast was good and there was plenty to choose from. The pool was clean but I had to turn on the heater for the hot tub the second day I was there and wait an hour for it to heat up by which time the pool was filled with kids so was unable to relax in the hot tub. The front desk only provided cookies one day during the four days I stayed July 14, 2014
Rated 1.0 out of 5.0 by Keep going West Once you get in your room your hotel stay will be good. The front desk staff (Luis) was very unfriendly and unprofessional. I had to overlook this even as a Priority Club Platinum Member because I was very tired. June 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Overall Stay was excellent. Always stay at this hotel when coming to Ft. Worth for work. Conviently located, friendly staff and everything I may need right at my finger tips. June 16, 2014
Rated 5.0 out of 5.0 by Clean, Quiet, Courteous, comfortable, Convenient Very clean; great staff. If in the area, I will stay there again. June 15, 2014
Rated 5.0 out of 5.0 by Comfortable, Quiet Hotel This is the second time I've stayed at this hotel while attending a conference at the Fort Worth Convention Center. The affordable cost and excellent service make this a great choice from higher-priced hotels closer to downtown. The hot breakfast included turkey sausage and a small version of HIE cinnamon rolls - perfect for those wanting to cut some of the calories but not taste. The bed including pillows were comfortable. The free Internet service (both wired and wireless) was reliable and reasonably fast for a hotel. In-room sofa was a little uncomfortable, but I didn't spend much time on it anyway. Lighting in room and bathroom was fine. Bathroom amenities were more than I expected - included mouthwash. My only suggestion is to provide larger coffee cups in the breakfast area for those of us that want to take a final cup of coffee with us when we hit the road. June 9, 2014
Rated 4.0 out of 5.0 by Comfortable stay Nice clean property, and helpful staff. Breakfast was good as well. May 24, 2014
Rated 4.0 out of 5.0 by Fine My only complaint . . . $50 additional charge on my CC for amenities that 5 days later, still has not been cleared off!! Aargh. May 23, 2014
Rated 5.0 out of 5.0 by Great Place to Stay for the Cowtown Classic Soccer Tournament We chose this hotel because of the proximity to the fields for the Cowtown Classic. We had a very pleasant stay! Slept very well... Breakfast was hot and there were plenty of choices. Recommendations.. Have someone check the patrons using the pool now and again... We had people running with plastic bottles throwing water... letting their food trash blow all over the place and one patron that was smoking right behind us. We left not long after he lit up. Other then that the stay was great! Would definitely stay there again! May 12, 2014
Rated 5.0 out of 5.0 by Great service, great staff My family and I have stayed at this HI Express from one to three times per year for many years. The service is always excellent, with a friendly and helpful staff, including the front desk, housekeeping, and food staff. Any minor repairs needed have been tended to immediately. The rooms are always clean. It is an inviting facility, matched by its excellent staff. And the rates are always great. April 29, 2014
Rated 5.0 out of 5.0 by I'll be back Very nice staff - check-in was easy and friendly with good recommendations for eating in the area. Each evening greeting in the lobby area was sincere. The crowding of the bath and its entrance indicated the true age of the hotel, but the decor was much newer. Upkeep was very good inside and out. Breakfast area was clean maintained. April 19, 2014
Rated 1.0 out of 5.0 by Great sleep Room was very comfortable. The bed was exquisite. Overall, though the room was pricey. April 9, 2014
Rated 5.0 out of 5.0 by Great stay No issues and we were their 5 days quick room cleaning everyday, the staff bent over backwards and were super friendly. Also it was quick access to the zoo, downtown and Helen. Would stay again. April 4, 2014
Rated 1.0 out of 5.0 All around below expectation experience We booked the room and asked for a handicap room and we did get one. However The tub was not handicap accessible. My husband had an extremely hard time getting into it. He almost fell. The breakfast hours where very limited and the selection was very little. When we checked in the front desk agent only keyed our keys for one day. When we got back the next evening around mid-night we had to get the keys re-keyed. When I went down to the front desk I had to go outside to get the front desk agent to come in to get our keys fixed. The hotel and room itself was very outdated for some of the upgrades like t.v. and the Iphone charging alarm clock road. Over-all the stay wasn't the worst we have had in a hotel but it also was very below expectation for a holiday inn express. April 1, 2014
Rated 5.0 out of 5.0 by a great place to stay Front desk personnel very competent, courteous, friendly, and helpful. Facilities very good and clean. Maintenance man who had to work near elevator entrance very courteous and went out of his way not to block the way. Breakfast provider was very courteous and competent. A very good place to stay-my wife and the 3 children with us had a very good experience. We recommend it very highly. Thank you. March 26, 2014
Rated 5.0 out of 5.0 by excellent Beautiful and well maintained property. Exceptional service. Knowledgeable and friendly staff. General manager very courteous. Overall, outstanding experience and would recommend with 5+ stars!!! March 22, 2014
Rated 5.0 out of 5.0 by Great stay in a busy area. We are Holiday Inn Express regulars and this is one of the better properties that we have stayed in. Check out our experience rating above. I just wished that they would make the breakfast areas larger with more seating. It is not only here, but across the chain as a rule. March 18, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Ft. Worth, TX Staff are friendly, courteous, and rooms are clean and modern. Breakfast is great as well. March 12, 2014
Rated 4.0 out of 5.0 by great friendly service at front desk-Jorge extremely noisey neighbors starting at 4:30 one morning and 5:30 the next stay March 8, 2014
Rated 3.0 out of 5.0 by Fort Worth HIE Very Average property, Low price, average stay. Probably wouldn't select this property for next stay in Fort Worth February 21, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn & Suit This is by far the best Holiday Inn I have stayed at. The beds are wonderful. And the rooms are exceptionally clean. Highly recommend anytime in Fort Worth. February 3, 2014
Rated 1.0 out of 5.0 Great customer care Received goody bag with enough for all 3 of us and then she checked on us afar we had time to get to our room and check things out! Very impressed! January 29, 2014
Rated 3.0 out of 5.0 by rooms need updating The overall stay was just OK. The front desk area was nice, but the rooms need to be updated. The bed was old, really old. One side of the mattress was so sunk in that it made it next to impossible to get comfortable. The rest of the room was showing its age as well. The area the hotel is in is pretty noisy from air traffic and freeway traffic. January 26, 2014
Rated 4.0 out of 5.0 by Nice Stay We had a nice two-day stay here...three suggestions to improve the property: 1. The entry-way to the property is downright dangerous...a hard turn off a busy road...this is a safety issue and should get the support of local government to fix ASAP...2. The room we were in (I believe 314 or 317?) had a strange (and loud) modulating buzz behind the wall...this should be fixed....3. The navigation system calls this hotel location SOUTH Cherry...otherwise the navigation system says it doesn't exist...if SOUTH is technically correct, please change the website so we can find the hotel! Staff member Vannah had cookies waiting upon our arrival and was helpful providing local eating info. January 2, 2014
Rated 5.0 out of 5.0 by Thank you for the wonderful staff The lady checking us in was very kind and very helpful and managed everything in no matter of time!!! My fam. And I felt safe!! Due to the fact that it was 10:30pm and very exhausted from the long travel!! We ordered online a different hotel, which wasn't safe or clean for a fam. Of 5!!! We will defently stay at holiday inn due to fact it's safe and comforting! The evening front desk clerk did a wonderful job!! If she was my employee, I would comment her!! Also the morning front desk clerk was helping me a lot, made it a quick and easy check out!!! Thank you again very happy with holiday inn and we are looking forward for our next stay at Fort Worth holiday inn! January 1, 2014
Rated 2.0 out of 5.0 by Not very good Last month I stayed two nights at this property and unfortunately found it to be one of the worst Holiday Inn Express facilities I've been in. The decor was rather worn and unattractive. The building smelled very strongly (too strongly) of air freshener or cleaning supplies of some sort -- I wanted to open the window in my room to air it out but couldn't. The desk clerk was really impatient with the elderly gentleman who checked in before me. I don't think I'll be back to Fort Worth but if I do I'll steer clear of this place! December 4, 2013
Rated 5.0 out of 5.0 by Visiting T.C.U. We visit TCU quite often and this is our favorite place to stay. Less than 8 minutes to campus, the beds are very very comfortable. Staff is exceptional-very quiet- as we slept very late after long days drive. Will definitely be back. Highly recommend! November 14, 2013
Rated 5.0 out of 5.0 by Conveniently Located off I-30 Standard HIE experience. Nothing really remarkable good or bad. Internet was stable, so I could get my work done. October 28, 2013
Rated 4.0 out of 5.0 by Great Value! Here for TCU parents weekend, just 5 minutes away of I30 and easy to get to TCU. Room was nice and clean and staff was great. Free parking and internet. Will stay here again! October 4, 2013
Rated 5.0 out of 5.0 Extended Stay I spent 18 days here and the stay was one of the best I have had with this chain. The staff were very friendly and went out of their way to make you feel welcome and at home. The room was very comfortable and quiet. The housekeeping staff were awesome on every encounter I had with them. The only thing I would suggest is that the AC filters be changed a little more frequently. The bed was very comfortable and the pillows were also comfortable. The breakfast was the normal HIE fanfare. The staff was very friendly with a "Good Morning" and "Have a nice day". The room and food area was very neat, clean and tidy. Laundry was dropped off in the morning and it was delivered to my room and hung up, thank you! The location of the hotel is very close to many points of interests and restaurants. The main gate to JRB was easy to navigate to. I travel 300 days a year worldwide and overall, I would recommend this hotel and I will definitely stay here when I have business in the area again. September 23, 2013
Rated 5.0 out of 5.0 by Great Room ,Service and Breakfast all service were top notch, great place to stay. breakfast was great, rooms clean and smelled fresh September 23, 2013
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