Rated 4.4 out of 5 by 31
Rated 5.0 out of 5.0 by Petdoc Very Enjoyable Stay
I arrived without a reservation and the staff was very accommodating. The front desk clerk was friendly and very helpful in suggesting a restaurant.
August 31, 2013
Rated 5.0 out of 5.0 by CAM3638 Friendly and effective staff
All staff members from the desk to the housekeepers were professional, helpful and cheerful in their interactions: they clearly care about guest service.
The view from our windows was nice.
The room was clean and comfy
The internet service worked well
For this location in PA, a very nice place to stay.
August 22, 2013
Rated 1.0 out of 5.0 by LongOnTheRoad This is not the hotel for you
From ancient decor in the rooms that was falling apart (strings of wallpaper threads in the BR) through unclean rooms (sticky spots on bedside stands) to no amenities, this Holiday Inn does not match the HI standards I have come to know for a price that is ridiculously gouging ($31 higher than a major SW city when this HI is literally in the middle of nowhere). The front staff were nice and tried their best but at the end of the stay there was a total contamination of the water system that really finished the deal. It may have not been the hotel's fault but mgtmt. should have immediately authorized a 10% discount on all bills since they would not be paying for any water use that morning!
August 20, 2013
Rated 4.0 out of 5.0 by MXerdad Friendly staff and nice room
Stay went as expected.
Nice location and very scenic
August 14, 2013
Rated 5.0 out of 5.0 Excellent management staff, especially Moreen
The rooms need to be updated. The bathrooms were not clean looking because of the oldness. It is still one of the better hotels in the area. It should be less expensive because of the depressed area it's in.
August 14, 2013
Rated 5.0 out of 5.0 by megmmcd424 First time at a Holiday Inn Express
Never having stayed at Holiday Inn I wasn't quite sure to expect. First the young woman at the front desk was extremely professional and courteous. She informed us on everything we needed to know from where the vending machines were located to when breakfast was served. We didn't check in until almost 11pm and being in such a small town I wasn't sure how easy it would be to check in.....she made it as easy and pleasant as possible.
The room was wonderful, everything was clean. The room was large and so was the bathroom. Both my boyfriend and I commented on how it was the most comfortable bed we'd ever slept in.....both the linens and the bed itself were great. We both had a great night's sleep.
The next morning breakfast included all kinds of cereals, pastries, bagels, english muffins,yogurt as well as eggs, sausage and pancakes made in a fun pancake machine.
The same helpful woman was at the front desk.....I was impressed that she was there first thing in the morning after being there so late the night before.....she still was so pleasant and helpful.
I would not hesitate to stay in a Holiday Inn again.....it was a great experience.
August 8, 2013
Rated 5.0 out of 5.0 by Mjm54 Great service
Always enjoy our stay every year when we come back to Frackville for aFamily reunion at Knoebles. Especially like the continental breakfast. Cinnamon buns are super delicious. Rooms very clean, beds comfortable and people in Coal Region very friendly
August 8, 2013
Rated 5.0 out of 5.0 by Ann54 Excellent Location, Great Customer Service
From the moment we arrived the staff took excellent care of us at this Holiday Inn Express. Great customer service with attention to detail! We were given a room in a quiet location as requested.
The room was spotless, and decorated nicely. The bed was very comfortable and the room was quiet.
Great location sits up on a hill and near a Cracker Barrel and mall.
Superior breakfast service with a huge variety of choices and the breakfast attendant kept the breakfast bar clean and well stocked. You have to try the automatic pancake machine!
The staff at this hotel goes out of your way to make your stay outstanding!
August 1, 2013
Rated 5.0 out of 5.0 by 4VisitorsfromCanada Our family enjoyed our stay in this very convenient location
We enjoyed everything about our 4-day stay at this hotel. It was also a very convenient central location for touring both the Yuengling Brewery in Pottsville a short distance southerly and the Pioneer Tunnel in Higher Up Park in Ashland a short distance northerly (plus the former Centralia townsite location just past Ashland). We had rented a car from Harrisburg MDT Airport and we found it very easy to access this hotel via Highway 81 North.
July 22, 2013
Rated 5.0 out of 5.0 5 star
great place! ***** great place!***** great place! *****
July 17, 2013
Rated 2.0 out of 5.0 by Mermaid05 Various comments
I stayed in this hotel for 4 weeks, and my opinion is it's in bad need of remodeling. I have been on all 3 floors during my stay there. When I was on the 2nd floor, my room had an ordor of stale cigarette smoke, and I don't smoke so it was offensive to me. My linens to me were not fresh when I checked in,I asked for them to be changed. The pillows smelled of body odor which indicates to me that they need to be replaced.I also experienced my bathroom not cleaned as it should have been. I found hair in the bath tub & on the bathroom floor and on the counter. Food was found on the floor around the bed. Bathroom outlets not working properly which caused me to have to change rooms. Microwaves not working, rooms very dusty, not to mention, Toilet seats stained and discolored. To be that's just nasty.On a Good Note" Your workers Helen & Stacey were AWESOME!!! They always went above & beyond to make your stay comfortable even due to all of the above, & always had a smile on their face..
June 29, 2013
Rated 5.0 out of 5.0 by lovey21 comfy bed
room was very clean bed very comfortable . staff made me feel welcomed. i will be staying again. would recommend to family and friends.
June 24, 2013
Rated 3.0 out of 5.0 by rfmjr Good facility, bad vibe
If you stay here and qualify for any discount (e.g., AAA, senior), be absolutely sure to ask for it the moment you arrive. And don't be distracted by the check-in procedure which centers on making absolutely sure that the customer acknowledges and signs off on the no-smoking and no-pets rules and the severe penalties for violations. I learned that the staff are trained never to prompt the customer regarding eligibility for a discount. And if you remember and request the discount after completing check-in, the clerk has a prepared speech: "You must present your discount card upon check-in. It's your membership and your responsibility to remember it. No exceptions." The same message is prominently displayed in the elevator, together with messages about payment terms and other rules. And there are small signs in the public areas telling customers what to do and not to do. It's a perfectly fine facility, though a bit pricey. But the people running it are more concerned with customer compliance than customer service.
June 22, 2013
Rated 4.0 out of 5.0 by Rayje Breakfast Issues Friday
Eggs under cooked, sausage under cooked, ran out of cinnamon rolls. juice tasted watered down.
May 24, 2013
Rated 4.0 out of 5.0 by Attmac Enjoyable and confortable stay
The overall stay was above average. The only problem I experienced was just when I needed to be on line for a conference call, the hotel internet went down and I missed my call.
May 1, 2013
Rated 5.0 out of 5.0 by jarielle Relaxation
Away from highway noises
Service is professionnal
April 15, 2013
Rated 5.0 out of 5.0 by Harry123 Great staff
We arrived to a very friendly greeting and invitation to help ourselves to some homemade chicken & rice soup. Most welcome after seven hours on the road. The hotel is not new but well maintained and comfortable. The hotel is away from the main highway so no problem with traffic noise. A good variety of choices for breakfast and a cosy dinning area. We will definately stay at this location when in the area again.
April 2, 2013
Rated 3.0 out of 5.0 by Fdr4fun Comfortable bed but front desk clerk not so much
Upon checking in, we found the front desk clerk to be not as friendly and accomodating as other Holiday Inns front desk clerks where we have stayed at on this same trip, and vacations over the years.
March 2, 2013
Rated 5.0 out of 5.0 by j4brun Super service, very friendly and helpful folks
Stayed at this hotel for a month, job in the area. Everyone at this hotel went out of the way to insure that we had a great stay. Very friendly and helpful.
Definitely recommend if in the area.
February 27, 2013
Rated 4.0 out of 5.0 by CindyB Need to change
I have been staying @ this site weekly for over a year. Only problem is Direct TV!!!!!!~ Channel selection is horrible. And the week of 1/21-1/25, it has been out. Missed prime time shows and any news!! That change was not a good move.
Hope it can be fixed.
January 25, 2013
Rated 5.0 out of 5.0 by Billy436 Excellent Place to Stay
We very much enjoyed our stay. Since we arrived at night, it was a little quirky finding our way up the "mountain", but once we found our way, it was a lovely stay from start to finish. Especially loved being able to walk to the Cracker Barrel in the front parking lot. We were both very tired and it was a very quiet, restful and relaxing night.
January 6, 2013
Rated 5.0 out of 5.0 by DeekJilly Clean, Comfey, Quiet
Large rooms, knowledgeable staff, good breakfast.....What more can you ask for???
December 10, 2012
Rated 5.0 out of 5.0 by Wkend1987 Great night!
was able to lay my head down in a clean very comfortable bed, with lots of pillows after a drunkin night!
October 27, 2012