Rated 4.6 out of 5 by 281
Rated 5.0 out of 5.0 by Amazingly happy Great service and cleanliness
Conmfortable beds, great service and cleanliness, but the first floor is noisy...too much door slamming and night time music playing.
July 31, 2015
Rated 1.0 out of 5.0 by Disappointed Duo BEAUTIFUL HOTEL, BAD EXPERIENCE
After booking two rooms at this hotel, months in advance, we arrived shortly after the suggested check-in 7/23/15 and were told our reservation had been cancelled, resold, and there were no rooms left, like the ones we had reserved. This happened because the credit card which was used to book the hotel, was "hacked" in the Target/Walmart breach, last Christmas season. Even though we received a new card at that time, we didn't remember that this hotel in Frankenmuth still held the old card number. Since Holiday Inn could not reach us by phone, within hours of our expected check-in, the "system" kicked out our reservation. There were two suites available, which we neither needed, nor wanted. After a lengthy, unpleasant discussion with the general manager, and with no other alternatives available in Frankenmuth, we took the suites, but of course, paid much more than our original reservation. What a way to begin a highly anticipated celebratory family event! The hotel is beautiful, but management succeeded in reselling our original reservations, for more money! BUYER, BEWARE, especially if you think you are holding a reservation at Holiday Inn & Suites, Frankenmuth, at an earlier booked, acceptable rate!
July 29, 2015
Rated 5.0 out of 5.0 by Tammie1979 Amazing Stay in Frankenmuth
Awesome stay at the Holiday Inn Express in Frankenmuth! Great value, super clean room, excellent customer service. A experience!
July 28, 2015