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Rated 4.2 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service. Staff were efficient and friendly. Greeted you when you arrived at or left the hotel. Room was very clean. Bed and pillows were great. The bathroom needs a little updating however very clean. Food choices at the free breakfast could be improved with fresher products. May 26, 2015
Rated 5.0 out of 5.0 by Celebration high during hotel stay Excellent environment for a celebratory occasion- graduation time at KSU. Holiday Inn Express offered just what a quick trip required: a comfortable bed, clean room, great access to television programs and/or internet, and a good breakfast. And we are on our way. Thanks for keeping the standard high! May 20, 2015
Rated 4.0 out of 5.0 by great staff The staff was very attentive to our groups needs from the beginning May 19, 2015
Rated 5.0 out of 5.0 by Upgrade Platinum level acknowledged and room upgrade. Very friendly personnel at desk. May 13, 2015
Rated 5.0 out of 5.0 by HIE Frankfort is the Greatest! Frequent visitor to Frankfort, KY over the past 30 years for business. I have stayed in every hotel in the city, this one has the best value, location, and amenities. May 13, 2015
Rated 2.0 out of 5.0 by Disappointed No immediate recognition when we were standing at desk to check-in. Guest Service Rep did not recognize me as an IHG member nor offer 500 points or water. She did not mention where anything was in hotel nor let us know hours of breakfast. That was very unusual and there were no phones interrupting her nor were there any other guests waiting to check in. They had a tacky white-board with my name hand written on it. I did receive the 500 points. Room not the standards I have come to expect from IHG properties. Older furniture, mattress needing replacement, room dusty, hair in bathroom. Towels very thin and bath mat ragged. Public areas were not up to the standard of cleanliness offered by IHG properties. Breakfast bar had a great variety and food was excellent. Breakfast attendant was very friendly. Three housekeepers came into breakfast area, made themselves a plate, sat down to eat and started discussing other employees they didn't care for, etc. I have come to expect an excellent product, friendly service and clean, comfortable accommodations from IHG properties, which is why I continue to choose them. This experience will make me think twice on choosing a Holiday Inn Express when traveling. May 12, 2015
Rated 5.0 out of 5.0 by Great customer service In my business customer service is of utmost importance. I experienced great customer service at my stay at Holiday Inn Express. This, along with the very comfortable room and delicious breakfast made my stay extremely pleasurable. Whenever I travel again, for business or pleasure, I will seek out a Holiday Inn Express to meet my travel needs. May 11, 2015
Rated 5.0 out of 5.0 by Comfortable Stay Convenient location. Friendly staff and clean comfortable rooms. May 8, 2015
  • 2015-05-28T13:57:44.706-05:00
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