Rated 4.1 out of 5 by 61
Rated 5.0 out of 5.0 by Gene2000 Love this place because...
This property is the closest Inn to my great grandchildren, so it just happens to be my favorite place to stay, period. Whenever we come to Frankfort to visit our great grandchildren we stay here. The staff go out of their way to make certain that we are in the most comfortable suite they have available, with room for the small ones. They never object to our sharing breakfast with our two granddaughters and the five children, ages 8years to 8 months old. My heart is always filled with joy when we visit, because the staff and managers of this property extend a very special welcome to us each time we visit. I wouldn't stay anywhere else, regardless of price or availability. When you are as blessed as we are, you will understand.
July 14, 2013
Rated 3.0 out of 5.0 by Tedster Poor Front Desk Help
We took a trip from Colorado to the mid-west. During this trip we stayed at several Holiday Inn Expresses. Without a doubt this property was below average compared to the others! When we arrived around 3:00 - 4:00pm all I can say is the guy at the front desk must have been having a bad day. Then, when we were leaving the guy on the morning desk was arguing with a customer about his receiving a copy of his bill. When we went to breakfast there were NO cinnamon rolls. We would not stay at this facility if we were to return to the area!
July 10, 2013
Rated 5.0 out of 5.0 by Cfamilyof5 No complaints.
Large room. Food and stores near by. Comfortable beds. Easy access from highway. 3rd time our family has stopped to stay here on a road trip toward Virginia.
June 5, 2013
Rated 2.0 out of 5.0 by BtheBest Even the entryway was uninviting, but desk attendant very helpful
Unfortunately HIE/IHG franchise owners are not consistent in the quality of properties. Dead plants at the entry set the tone here..
This property definitely needs updating. Room smelled of cleaning products and windows cannot be opened. Pool was dark, dingy and uninviting, and smelled of chlorine. A disappointment after a very pleasant Louisville HIE stay the previous night.
We had problems with a noisy family (kids running back and forth and loud TV) near us and will compliment the desk attendant in that he helped resolve the issue at midnight.
The beds were comfortable and room clean though.
May 31, 2013
Rated 4.0 out of 5.0 by JP909 Needs some TLC
I have stayed at this facility twice a year for the past several years and the quality of the rooms is slowly going down hill. The drains in the bathroom both were nearly clogged and when taking a shower the tub filled about 8 inches in a 5 monute shower, The sink would bairly drain. The caulk was gone between the tiles and this was just in my room 204. The staff was great, but if some attention to certain things I will be looking for another place tp stay for our biannual golf trip
May 25, 2013
Rated 4.0 out of 5.0 by goodfriendsX8 Good Place
Nothing big, we had a couple of little ;problems but they were worked out quickly and taken care of. I would stay there again.
May 19, 2013
Rated 4.0 out of 5.0 by tomato59 good night on the road
even with remodeling in process the hotel was nice. the staff was very friendly and check in was fast. the hot Breakfast is another reason we choose this hotel to stay at.
May 16, 2013
Rated 5.0 out of 5.0 by CAgirl78 Comfy bed, outstanding and friendly service!!
I highly recommend this location! I think its a new location. Very clean and friendly service. Great variety of food for breakfast. It's near the state Capitol, I believe it was a 10 min drive...easy to find. It's near several great restaurants and 1 exit away from a few other shopping stores like Kohl's, Tj maxx, Michael's and Maurice's. Definitely would stay here again!!!
May 6, 2013
Rated 4.0 out of 5.0 by icantseemtofindanickname Excellent Location
This Holiday Inn has an excellent location! 30 yards from Long Horn Steak House and less than 1 mile to 8 or 10 others restaurants.
May 6, 2013
Rated 4.0 out of 5.0 by Ing76 Our stay at Holiday inn, Frankfort,KY
Overall very good! We had made reservations weeks on before hand because of Equine event in Lexington - very easy to do.Checked in very late Thursday - with no problem. Had a very spacy comfortable room . A super breakfeast in the morning, new towels and clean room every day of our 4 day stay. We tried the pool one day and had it to ourselves- very nice! I would recommend this hotel, and will stay there again! Thank you !
May 3, 2013
Rated 3.0 out of 5.0 by BusBoy Great for Non-Business Guests
This is a nice facility with friendly, helpful staff. The rooms are clean and comfortable. However, for business travelers who need to accomplish computer work during their stay, the internet service is terrible. Log-in is easy and home-sites generally open; but from there on sites will not open to download documents, import presentation materials, etc. Moving to the breakfast room is of little help in improving internet access. Any savings on your room can easily be canceled in lost productivity.
May 1, 2013
Rated 5.0 out of 5.0 by Rick999 Very spacious and clean.
We were surprised by the large size of the room - two queen beds in the main room, plus a spacious sitting room with a sleeper sofa, end tables, mini fridge, sink, microwave. The room was very comfortable - no complaints. The only two minor issues: There was evidently a wasp nest outside of one of the entrances (and we had to kill one wasp in our room during our stay), and the water pressure in the shower was underwhelming. Other than that, it was great!
April 12, 2013
Rated 3.0 out of 5.0 by kingfisher House keeping
It bothers me that everytime I have stayed here, the coffee pot had used coffee in the coffee pot.....it is never removed by the house keeper. This has a tendency to ask what else are they halfway doing.
April 1, 2013
Rated 5.0 out of 5.0 by Stacey319 Another fabulous stay!
This was the 3rd HIE in 3 days of our roadtrip. We were greeted by friendly staff. The room was very clean and appeared to be a newer designed HIE. The breakfast was delicious as at this hotel, the cinnamon rolls were warm and soft (not cold and hard like other HIE). This HIE had bacon rather than sausage with was also a plus for us. We would recommend this to everyone!
March 29, 2013
Rated 3.0 out of 5.0 by London13 Nice staff
The positive point to make about this hotel is the staff. Everyone is very friendly and helpful BUT this hotel is in dire need of a facelift. The bathrooms are in need of remodeling and the hotel has a sour smell.
March 18, 2013
Rated 2.0 out of 5.0 by Frankfortcustomer Problems with the room
There were issues with the water pressure and hot water which were pretty much ignored every time. This was not only during the morning hours, but all throughout the day. My co-worker staying on the same floor had no issues. I had the feeling they were not listening, while I explained the issue, nor had any inclination to resolve it. I was pretty confident right then that nothing was going to happen and that they knew it. Breakfast had closed 5 minutes before 9:30 (cut off time) and everything was already cleaned up and removed. I understand I showed up at the last minute & I requested to at least get a fruit but I was refused. This was on the second day. The lady hosting the breakfast on the first day seemed nice. Very unlike Holiday inn. I always stay at priority clubs & holiday inns. The employees here seem to lack the spirit that goes into servicing customers in the hospitality industry. This is my first negative review on a holiday inn or a priority club hotel.
January 29, 2013
Rated 5.0 out of 5.0 by IHGforlife Very satisfied Priority Club Platinum member
My accommodations in Frankfort was excellent. I could not ask for a better room. I asked for an upgrade, and they accommodated me. I asked for extra blanket and it was immediately brought to me. The breakfast was one of the best I have had in a Holiday Inn Express. I stay here once a month, and I have always been treated excellent. Location is great for my meeting site, and with the local restaurants, and shopping area nearby makes it easy for me when I need something. Thanks again IHG staff.
January 29, 2013
Rated 5.0 out of 5.0 by Redcent Excellent value for the money
Great one night stay! Will return to this Holiday Inn again. Breakfast was a complete meal, fruit, milk and eggs. Started the day right. No need to stop on down the road in our travels.
January 22, 2013
Rated 3.0 out of 5.0 by fran223 My stay atr this hotel
We stayed here on our return trip because our stay going up to Chicago was a plesant. On the return trip not too good. There was a bus load of kids that stayed here that night & they were loud, running up & down the hallways. The desk was notified & it still took a long time to calm down this group. I don't know if I would stay at this hotel on our next trip.
January 3, 2013
Rated 5.0 out of 5.0 by DougK Staff
Your staff was exceptional--on par with any of the more highly touted hotels in the Intercontinental Group or the Hilton Group. Thanks for the outstanding support and service.
January 3, 2013
Rated 5.0 out of 5.0 by IllinoisMike Great comfortable overnight stay
Just stopped Sat. nt. after Thanksgiving driving across country. The check-in lady was fabulous, especially in dealing so professionally with a very obnoxious guest checking in ahead of me. She recommended to us a nearby Italian restaurant that delivers, and we stayed in our room noshing on pasta, while watching Notre Dame beat USC -- nothing could be better! Our room was very large and very comfortable. We stayed at a few Express's recently so we looked for a change of venue for breakfast and there is a Shoney's restaurant one minute drive away where we had an excellent breakfast. The Express is easy to find one stoplight north of the expressway, and we were very happy with it. PS. It's the first Express I've stayed at that recognized Priority Club members with their first name and last initial on a writing board in the lobby -- I thought that was a nice touch seeing my name first thing as I entered the lobby.
November 30, 2012
Rated 5.0 out of 5.0 by Claressa Clean, Comfortable and Convenient
I thoroughly enjoyed my stay at the Holiday Inn Express in Frankfort. The hotel was clean, comfortable and convenient to the expressway as well as to restaurants. The staff was welcoming and accommodating. I will stay here again and will highly recommend this hotel to others.
October 17, 2012
Rated 5.0 out of 5.0 by Vlane Great staff!
I stay at this hotel approximately one night a month and the staff remember me. They always provide a quick check in and make sure I am aware of the breakfast times, code for wi-fi, etc. The rooms are nice size and have both a microwave and refrigerator. There is a nice variety of pillows so it's easy to find one that is comfortable. This is the first hotel I call when needing to stay in the Frankfort, Kentucky area.
October 16, 2012