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Rated 4.2 out of 5 by 195 reviewers.
Rated 5.0 out of 5.0 by Very enjoyable experience We regularly stay at the HIExpress Hauptbahnhof as it has always provided excellent service and accommodation. The staff are very friendly and the General manager Jan, always make you feel welcome. It is a very secure hotel, very clean/tidy and with walking distance of most things to do in Frankfurt. July 1, 2014
Rated 2.0 out of 5.0 by SHORT BUSINESS STAY I AM A REGULAR CLINT OF THE GROUP, THERE FORE I WOULD HAVE EXPECTED A BETTER TREATMENT THIS TIME. OTHERWISE THE HOTEL COMPARED TO OTHERS IS OVERALL GOOD July 1, 2014
Rated 5.0 out of 5.0 by 性价比高,交通方便 酒店位置比较好,离火车站很近,离河边也很近,逛街也很近。会员识别良好,给了个会员房,无其他待遇。房间是标准HIX风格,性价比高。 June 30, 2014
Rated 5.0 out of 5.0 by Good hotel and easy location for visiting places I would recommend this hotel to anyone as the price and location are very good. June 30, 2014
Rated 5.0 out of 5.0 干净方便安全 离中央火车站很近,走路5分钟,走路到步行街20分钟,根本不用坐地铁。酒店本身很干净,整齐,但周围环境有点混乱,各色人,各种着装等。wifi超不稳定,基本不能用,早餐很丰盛,很好 June 29, 2014
Rated 4.0 out of 5.0 房间比法国酒店的大 房间很新, 较大, 但衣柜和卫生间很小。 洗涤盆超高!沐浴间还是足够大了。 绝大部分是德语台。 酒店离火车站很近, 出车站大门, 直行, 第二个右转口约3分钟步行 June 29, 2014
Rated 4.0 out of 5.0 by third time here - first time street side ... rooms are great - nice design, very clean... but make sure you have courtyard side - the noise on the fron (street) side is quite loud. However, they moved me the very next day to the courtyard and I slept like a baby: staff very friendly and very helpful June 29, 2014
Rated 3.0 out of 5.0 by Disappointed I complained about bad smell in bathroom, and broken telephone. Nothing was done to solve the problem. June 29, 2014
Rated 4.0 out of 5.0 by Leider in einem "nicht so schönem Quartier" Das Hotel und alles Drum und Dran war gut. Das Bahnhofquartier nicht schön, Dreckig, Bettler usw. June 26, 2014
Rated 5.0 out of 5.0 by service TV channels very poor there are supposed English channels action movies, room service very important, mini bar in the room very important, June 25, 2014
Rated 5.0 out of 5.0 by Very modern and comfortable. Everything was terrific--just a bit pricey for a family trip. I don't know that there was anything that would have been better in Frankfurt though. June 23, 2014
Rated 4.0 out of 5.0 by Very Good value The hotel ıs clean and the staff was very gentle. Breakfast ıs very good wıth good options of bread and juıces. There ıs an espresso machıne too. Good value for the mıney you pay. June 23, 2014
Rated 4.0 out of 5.0 by Nice stay. I stayed at Holiday Inn Frankfurt for three nights with my family during June 2014. The experience was good and we were pleased to be at this hotel. We had some reservations regarding the Breakfast varity and the WIFI service. Other than that we think the hotel was good and comfotable. June 21, 2014
Rated 5.0 out of 5.0 by central y cómodo hotel Muy cerca de la estación de trenes de Frankfurt, la habitación muy cómoda y el desayuno estuvo bien. Estuve solo por una noche ya que me destino principal era otra ciudad, pero el hotel fue bastante cómodo y agradable para descansar. Viajé con mi bebé y tuvimos una cuna para él. Muy recomendable. June 21, 2014
Rated 5.0 out of 5.0 by A Real Find If you want to be centrally located and near the railway station, this is definitely the hotel for you. We found the room to be large and freshly-decorated with a very new feel to it. Everything was scrupulously clean and the bathroom was delightful. Flat screen TV was a good size and tea and coffee-making facilities were provided, which is a real bonus. The bed was comfortable and there was a choice of two pillows (we opted for the softer ones) so we had very restful sleeps. Staff are friendly and helpful and a tasty continental breakfast is offered in the dining area. All in all a very good hotel and we'd definitely stay again. June 20, 2014
Rated 4.0 out of 5.0 by OK hotel close to train station Pretty easy walk with suitcase, about 5 minutes from train station (once I figured it out). Breakfast is decent, typical European breakfast. Lots of continental variety and plentiful. I was upgraded to a larger room with my IHG status. I asked to be in the back which is quieter but it faces other apartments. Area is very middle eastern and some Asian food. Short walk to river and centre of town. Some problems with air conditioning and hot/cold water. Bed and pillows comfortable. room very clean. Small safe available. June 20, 2014
Rated 4.0 out of 5.0 by Comfort in Frankfurt The Holiday Inn Express - Frankfurt City=Hauptbahnhof- was in a great location close to central railway station and surrounded by a choice of interesting restaurants. The rooms were very spacious with comfortable beds and the large windows provided plenty of light during the day. The bathroom facilities were excellent. The only negative was no refrigerator. Very pleasant stay. June 17, 2014
Rated 4.0 out of 5.0 by Good location Good location in the centre of town, room is clean, breakfast exist, just disappointed that room was too small - in the pictures I saw that there are more larger rooms. Also didn't get difference between normal and gold members - equal service, equal room. June 16, 2014
Rated 2.0 out of 5.0 Great location, disappointing overall Two problems: smell in the room and being unable to return/ find an item that stayed in the hotel makes impossible to have a good memory of the hotel June 15, 2014
Rated 3.0 out of 5.0 by C.A.L.M. The location of this hotel is very convenient. It is very close to the train station. The rooms are clean and big enough for two people. The rooms were stacked with enough complimentary coffee and tea for you to enjoy. My only suggestion is for the breakfast menu to be changed from time to time. We just came from another Holiday Inn Express branch and the breakfast menu is also the same. You can just imagine having the same breakfast menu for about 6 days. Needless to say, we had breakfast elsewhere. Overall, we enjoyed our stay at this location. June 14, 2014
Rated 5.0 out of 5.0 by Service and location The is a great hotel for service and location. The staff are very friendly and helpful.The General Manager, Jan, is extremely helpful and friendly. June 13, 2014
Rated 4.0 out of 5.0 by komfortables Bett wenn ich ganz ehrlich sein soll, finde ich es ein wenig zu viel des Guten, dass ich nun nach einem eintägigen Hotelaufenthalt einen Bericht schreiben muss. Der Fragenteil war sehr ausführlich und mehr gibt es zu dem Hotel nun weiß Gott nicht mehr zu sagen. June 12, 2014
Rated 2.0 out of 5.0 by Die Arbeit am Empfang sollte verbessert werden Moderne Ausstattung, saubere und komfortable Zimmer. Das Frühstück war ausreichend (++ Kaffeeautomat mit Wahlmöglichkeit, hervorragendes Müsli mit frischem Obst, dazu 3 Sorten Quark, verschiedene Brotsorten) aber - die Brötchen wirklich nicht sehr lecker. SEHR hilfsbereites Servicepersonal (Nachtdienst, Zimmerservice, Hausmeister). Unfreundliches Personal am Empfang. In der ersten Nacht war es in unserem Zimmer ca. 15 C und die Zwangsbelüftung, die einen unglaublichen Lärm machte, konnte nicht abgestellt werden. Um 4 Uhr morgens hat sich der Nachtdienst unser Zimmer angesehen und uns sofort ein neues Zimmer und Decken angeboten, angesichts der eisigen Kälte. Wir haben dann aber bis zum Morgen mit Ohropax und Decken gewartet und an der Rezeption nochmals Bescheid gegeben. Ein Handwerker sollte das Problem beheben. Nachdem wir einige Stunden später in das Zimmer kamen, waren es immer noch 15 C und wir konnten uns dort nicht aufhalten. An der Rezeption teilte man uns mit, dass nochmals ein Handwerker kommen sollte. Nach einer Stunde Wartezeit in der Lobby und keiner Reaktion von den Mitarbeitern der Rezeption, haben wir den Hausmeister aufgesucht, der uns mitteilte, dass die Heizung für das gesamte Haus nicht angestellt sei und auch nicht so schnell hochgefahren werden kann. An der Rezeption zuckten die Mitarbeiter die Schultern und meinten ebenfalls, da könne man nichts machen und einen Heizlüfter oder ähnliches gebe es auch nicht im Haus. Daraufhin haben wir auf das Angebot des Nachdienstes hingewiesen, ein anderes Zimmer - zur Sonnenseite - zu beziehen. Antwort: wir sind ausgebucht, das geht nicht, dann können wir das neue Zimmer nicht mehr vergeben. Auf meinen Hinweis, sich doch mal das eisige Zimmer anzusehen, kam als Antwort: "welchen Erkenntnisgewinn soll ich denn dadurch bekommen." Ja, das ist genau das, was ein Gast hören möchte, der die halbe Nacht vor Kälte kaum geschlafen hat und nun seit 2 Stunden am Empfang sitzt, anstatt ins Museum zu gehen. Ich würde empfehlen, dass Sie den Mitarbeitern Kurse im aktiven Zuhören und zum Thema Empathie zukommen lassen, wenn Sie schon im Mai die Heizung abstellen. Dann hat sich doch noch ein Zimmer gefunden, klein und mit Verbindungstür zum Nachbarn aber 19 C warm und wir sind umgezogen (einpacken, auspacken). Kein Angebot auf Anerkennung der unangenehmen Umstände vom Empfang, schließlich haben wir ein BEWOHNBARES Zimmer für 2 Tage bezahlt. Weder Hilfe beim Umzug, noch ein Drink an der Bar, noch eine Nachfrage bei der Abreise. Zufällig vorbeikommendes Personal des Housekeeping-Bereiches auf der Etage hat dafür einen Tag vorher umso glaubwürdiger ihr Bedauern ausgedrückt. June 11, 2014
Rated 3.0 out of 5.0 by Good service but poor breakfast Service is good but the matress is too soft. It shakes whenever there is a movement on the bed even if just a small one. THe breakfast is too bad. Few selections and the quality of the food offered isn't tasty at all. Actually, it is tastless. What even worest is that they provide all the same food everyday. Please take some improvement on the breakfast. June 9, 2014
Rated 4.0 out of 5.0 by Excellent bathroom and lack of chair The room, set for two persons had only one chair. Bathroom excellent and aircondition very good. June 9, 2014
Rated 5.0 out of 5.0 by Frankfurt zum Kennenlernen Wir haben Frankfurt zum ersten Mal besucht und das Holiday Inn Express war eine gute Möglichkeit, um zu übernachten. Das Zentrum ist schnell zu erreichen. Die Sicherheitsstandards sind sehr hoch und man fühlt sich nie unsicher. Wir empfehlen dieses Hotel auf jeden Fall weiter. June 7, 2014
Rated 2.0 out of 5.0 by Holiday Inn in poor location This hotel is not recommended if you are only staying overnight for air travel. Train ride to hotel takes 30 minutes at least if you include locating the train platform, train ride and walk to hotel. Hotel location is not desirable, street area was not clean and the train station late at night did not feel safe. June 4, 2014
Rated 2.0 out of 5.0 by Not so great an experience I would expect better standard of stay from Holiday Inn than what I had. Rooms were not so clean and overall hotel did not give a great feeling. Staff was nice and courteous. I am not a Holiday Inn fan, however I thought of giving it a try and was not satisfied. Would avoid the brand in future. June 1, 2014
Rated 5.0 out of 5.0 Great stay Quality hotel, top quality staff, great breakfast, good location (don't be put off by surrounding area from station - head to the riverside area). will stay again when back in Frankfurt. Reception staff very informative and attentive. June 1, 2014
Rated 5.0 out of 5.0 by Immer Wieder - Always again Form the hotel its opening, I was a frequent guest in the Holiday Inn Express Hauptbahnhof. As a traveler i value cleanness, spacious rooms, kind frontdesk offering help, a good place to relax & sleep. This is what i found at this hotel, where the staff are remarkable, really treating a guest with a smile, always looking to accommodate you the best way they can. It is the value for money, in which this hotel lives up to its expectation. Thanks to the whole staff for making my stay at your hotel such a warm memory. Ciao, Mieke May 31, 2014
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