Rated 4.3 out of 5 by 109
Rated 3.0 out of 5.0 by PreussenPrinz Hotel mit grossem Lernbedarf
Das Hotel besticht durch seine sehr zentrale Lage. Leider kann der Check-In in diesem Hotel schon negativ sein. Viele der Angestellten am Empfang haben wenig Professionalität im Umgang mit Gästen. So bekommt der Gast zum Beispiel gesagt, dass er ein Zimmer mit weniger schlechtem Blick bekommen habe. Einen schönen Blick gäbe es ja auch nicht wirklich - mag ja sein, sollte man aber so dem Gast nicht sagen. Das Bezahlen beim check-in verleiht der ganzen Sache ein wenig das Gefühl eines Stundenhotels. Die IHG Zimmer sind groß aber nüchtern. viel Stimmung kommt nicht auf. Das Sofa im Zimmer steht verlassen in einer Ecke wie bestellt und nicht abgeholt.
Ein Bonus ist die Tatsache, dass das Hotel recht neu ist. Badezimmer sind modern und sauber.
February 27, 2014
Rated 4.0 out of 5.0 by EwokMeute Schwaches Frühstück
Kein Rüherei und kein Bacon, das sehe ich mindestens als Standard.
Hinzu kommt eine sehr kalte Atmosphäre in der Vorhalle wo man Frühstücken konnte.
Keine Vorteile als Club Mitglied, schade.
February 17, 2014
Rated 5.0 out of 5.0 by dturner410 Great Hotel, Great Hospitality
It's always nice to find a new hotel that truly understands hospitality. This hotel located near the train station in Frankfurt offered a clean, comfortable, well organized and friendly place to stay on our just completed business trip to Frankfurt. Natalie and her team at the front desk could not have been more helpful during the check in and check out. Pleasant and knowledgeable, their enthusiasm for providing for the hotel guests was great to see. During the evening, the front desk staff of Daniel and Markus were friendly and very helpful also in giving directions, finding a place to eat, etc. A couple of specifics...one good and one that the hotel might work on... The hotel's wi-fi was excellent, although not free. Often, as a business traveler, you find the hotel you're staying in has a wi-fi set that is very "iffy". Not the case here. I found this hotel's connection to the internet was excellent. An area of opportunity might be to improve the towels in the guest rooms. It's a very small complaint, but softer, perhaps, newer towels would make the in-room guest experience quite a bit better. But, again, not a major issue at all. So, thank you to the team at this hotel for making a quick visit to Frankfurt a very pleasant experience. Nice to see such efficient and pleasant hospitality is still in the hospitality industry. Very well done, all the way around.
The only real complaint would be the price. I understand that due to the trade faire going on its a supply and demand issue, but still. Wow.
February 12, 2014
Rated 4.0 out of 5.0 Thank you Sandra
I would like to thank all staff and specially Sandra in reservation office for her kindness and help from the minute I called for reservation and when I checked in tell I leave she was really very kind and nice welcome she made my stay really comfortable
Thanks to her and the staf
February 10, 2014
Rated 3.0 out of 5.0 Small room
Small and daily hotel room face to the services offered. internet paid.
February 9, 2014
Rated 5.0 out of 5.0 by derekvicky Very nice stay
Everything was great. For 13 nights stay, we are happy and enjoy at here. Great Internet connection, very clean room and nice breakfast. The most important thing is professional and nice staff at this hotel. For sure we will stay here again next time to Frankfurt.
February 4, 2014
Rated 4.0 out of 5.0 by bzm1961 notes
Hotel is very comfortable but I think you should have bigger rooms for platinum elite
towel quality should be much better
January 22, 2014
Rated 5.0 out of 5.0 by MariusPOPI Recommended
Good location, comfortable hotel. Breakfast a bit basic but the ovrall experience was very good.
January 10, 2014