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Rated 4.3 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by great clean rooms and friendly service This was a good place for us to stay. Very modern and great safety features like room door are located behind locked doors that only guests who have reserved rooms have access too. December 27, 2013
Rated 5.0 out of 5.0 by Extremely pleased...once again! I have stayed at this place multiple times and I continue to be amazed at the service of the staff. Aside from the amenities offered by your standard HIE hotel, the staff at this location have always been extremely polite, helpful...and always with a smile. I am very impressed with the multi-lingual staff who offer such a positive experience. The location is extremely ideal in downtown Frankfurt...plenty of tourism, restaurants, bars well within walking distance. Parking is a premium if you cannot get a hotel parking spot and there is no check in parking. Highly recommend this hotel. Best experience of any European hotel I have stayed as it relates to the customer service/staff. December 26, 2013
Rated 5.0 out of 5.0 by Great breakfast and clean and modern room Breakfast was very good and rich. Room was modern and bathroom clean. If you forgot something, the staff helps. December 15, 2013
Rated 5.0 out of 5.0 by Good hotel The hotel is very good. The room was big, clean and very quiet. Good breakfast, helpful and nice staff. Great location. I recommend this hotel. December 12, 2013
Rated 4.0 out of 5.0 by Good hotel for price Good location 5 mins from station and probably 15 mins to Xmas markets. Had a double room of a very good size, great if you have kids with you, but empty wasted space as a couple. It's not a complaint, just an observation. There are no views from the rooms as it's in a built up area. Never been to such a secure hotel, had to use you room key for everything, so I guess there must have been issues in the past. I did not find the area in anyway intimidating. The breakfast was typical of an European HIX, continental, it was busy but refreshed very quickly. The staff were polite and helpful. My only niggle would be that I was given a voucher and told it was for a free drink, I ordered a drink at the bar (nothing to extravagant) then was called over afterward to say it only covered a small beer or wine. To be fair to them it did state this on the voucher but I hadn't read it and just took the word of the person giving it, that it was for a free drink. December 9, 2013
Rated 4.0 out of 5.0 by Airport Stay Hotel was excellent. I marked off one for the location. The room was one of the best, especially their bathroom. Having parking available allowed me to feel comfortable without worrying about the downtown area. December 5, 2013
Rated 5.0 out of 5.0 by excellent room and breakfast Good size and warm room. Breakfast had a good variety to suit all tastes. Staff efficent and friendly. Hotel had a festive atmosphere. December 4, 2013
Rated 5.0 out of 5.0 by A perfect place for business traveller I travel to Frankfurt regularly and have tried lots of the business hotels. I have a taste for no-frills hotels. I don't like to have to scramble for change for the guy in uniform who has my bag before I get out of the taxi. I don't like to pay stupid money for internet or a glass of water. I do like comfort and cleanliness at a reasonable price and all of this is here. Staff are extremely friendly and professional. This time around it was close to a month since my previous stay and the receptionist greeted me by name when I walked in. Now that is a first. I have spent twice the money on a room and been treated gruffly. You can open the windows wide and fully. I've stayed in plenty where they open 6 inches and I hate that. Rooms are unfailing clean and nothing is ever a problem, right down to the emergency sewing kit. Internet is fast and hassle free. Really cannot recommend this hotel highly enough. November 26, 2013
Rated 3.0 out of 5.0 by Locatiok The issue is about the location...very bad unsafety November 19, 2013
Rated 4.0 out of 5.0 by I'll come back here everytime I am in Frankfurt Convenient location of just 2 mins walk from Central Station, Nice friendly staff, excellent value for money. Very clean and good rooms. My only suggestion is to have a bit more variety in the breakfast menu and include some halal foods for Asian people. November 15, 2013
Rated 5.0 out of 5.0 by Nice hotel great wifi of the five hotels during my past trip this has the best wifi. The signal was strong and connection was quick. Parking is interesting as it is 3 stacked spots in one. The staff was quick to service the parking spots. Did not use the breakfast offerings November 12, 2013
Rated 5.0 out of 5.0 by Great Service and Great Rest The hotel is very clean and new, all services are really good. Not located in the nicest area of Frankfurt but also very close to Hauptbahnhof station. Very well recommended for business travel, maybe would not stay in this property for leisure travel. November 11, 2013
Rated 5.0 out of 5.0 by Great choice for down town. The best wifi. After ten days and 5 Holiday in brand hotels this on has the best wifi signal. I did not have breakfast at this hotel. Parking is interesting. Your car is stacked on a lift with two others. Unique. November 11, 2013
Rated 5.0 out of 5.0 by Holyday Inn Expres Frankfurt City - Hauptbahnhof I liked my stay in this hotel. The hotel is located in the city center, so I had easy access to all the places I planned to visit, there was no need to use public transport. Friendly staff, good breakfast which is very important to start the day, clean rooms and good sleeping quality after long walks and wandering around this beautiful city, what more do you need. I recommend! November 8, 2013
Rated 5.0 out of 5.0 by Great Experience Great location, great staff, great rooms. Have stayed here 3 times now and all were excellent. My only con is the limited breakfast selection, but I am not a big breakfast eater anyway. Wifi works well in all areas. Convenient to restaurants, train station and sightseeing. November 7, 2013
Rated 4.0 out of 5.0 by friendly staff and huge rooms Great staff, very friendly and helpful. The rooms are huge and comfortable. We were given an early check in which was a relief after a long haul flight. Breakfast was very good continental, I particularly liked the warm boiled eggs and fresh fruit salad. November 6, 2013
Rated 4.0 out of 5.0 by Good hotel in the city center *NO FREE INTERNET* Good value for money New building Nice shower Rich breakfast November 6, 2013
Rated 4.0 out of 5.0 by Good value for money Located on a side street about 3 blocks from the main train station, this hotel is quite convenient. The neighborhood looks a bit dicey, but seems very safe. The hotel is very clean and has a new feel. They were painting and replacing carpet on our floor when we arrived. The room was new and clean, but tiny, and the bed is an American double bed (small for 2 people), not a European double. Bathroom was spotless. Breakfast was certainly plentiful and adequate. Overall good value for the money in central Frankfurt. November 3, 2013
Rated 5.0 out of 5.0 by EXCELLENT service! Extremely pleased with this hotel. The staff was superbly friendly and inviting. Very helpful and kind. Location was perfect...plenty of restaurants/bars within walking distance. The river is no more than 10-15 minute walk and leads you to many city attractions. Room was very clean and comfortable. Bathroom appears new and renovated and is very comfortable. Cons: Price Parking fee (parking fees should ALWAYS be included in the price of the stay). But, the fee is more reasonable than most places. However, this is typical of european hotels, unfortunately. I chose this hotel over another because the parking fee was 50% less. November 2, 2013
Rated 5.0 out of 5.0 by Great breakfast every morning Comfortable bed, nice room. Close to train station. October 28, 2013
Rated 1.0 out of 5.0 by Very Bad Experience Air Conditioning was not working, but you cannot open the window because of the foul smell from outside. Could not sleep at all. There was neither complementary drinking water nor cotton slippers. October 26, 2013
Rated 5.0 out of 5.0 by Excellent location, friendly staff Location can't be beat. Parking is secure. No hot items for breakfast, but choices were varied and fresh. Room was very large by Euro standards - not by US standards. We were very comfortable here. Staff was very friendly and helpful. Would certainly stay here again. October 24, 2013
Rated 2.0 out of 5.0 by services * services was so poor. * the staff in the reception was not friendly. * the staff in the reception doesn't has any information about a lot of inquries. * the resturant was so small and the food was so limited. October 23, 2013
Rated 5.0 out of 5.0 by Great Stay The Location was great, near by to all food joints, Room given to me was big, Staff was very friendly and helpful. The Choice in breakfast was not available and there was no Hot meal available for Breakfast.... October 17, 2013
Rated 5.0 out of 5.0 by Excellent choice and right at the centre of Frankfurt The hotel is an excellent base for a city tour in Frankfurt. The staff is very friendly and helpful. The house is very clean and the breakfast buffet offers a good selection of food. For any extras you only need to ask and the staff will provide it. All the sights can be reached from the hotel on foot. Very close by you have a good choice of restaurants, pizzerias, etc. which provide international food. I have been staying at the Holiday Inn Express twice now and would book it again. October 11, 2013
Rated 3.0 out of 5.0 by Comfortable, good location, internet was not working The hotel is standard HI Express, efficient and good value for the money. The internet was not working, the staff did they best to solve the problem and even moved me to a room with better signal but still there was a problem which required IT person which was not there at the evening. As such I had to use my mobile 3G and pay very high costs of mobile data :( Today internet is mandatory requirement like water or electricity, the hotel should have backup to avoid such cases. October 9, 2013
Rated 4.0 out of 5.0 by Nice and central, but needs some small upgrades We missed stands for our suitcases and had to put them on the floor, at least a little table next to the sofa would have been nice. I burned myself with the super hot metal water heater while making coffee. No pool, no hot tub, that was sad. October 8, 2013
Rated 5.0 out of 5.0 by Location and geat service First time in Frankfurt, Germany and I really enjoy my vacation. Staying in Holiday Inn Express is great - location is perfect - near the main central station where u can access easily wherever you want like Belgium, London, Netherlands (Amsterdam), Paris, etc or just taking metro within or outside Frankfurt area. A complimentray daily breakfast is a plus - great food. Staff are great especially Elena. She is very nice, accomodating and very helpful. Thanks also for upgrading to a suite room - a platinum IHG member but Air conditioner needs to be improve to have your customer happy and comfortable. Tram is just in the corner. Location is perfect - walking distance to beautiful places like Romers, DOM, Galleria, etc. You don't need to take a tram/metro to go there. Everything is just a walking distance. There's a lot of restaurant near the hotel - Thai, Chinese, etc. Taking a metro from main central station makes easy access to the airport. This hotel is a package. Enjoy! October 8, 2013
Rated 5.0 out of 5.0 by Perfect short stay.. For just a 1 night stopover, this hotel was the perfect choice. Staff were professional and super friendly and the amenities could not be faulted. We will return at the next opportunity!! October 8, 2013
Rated 5.0 out of 5.0 by Ideales Hotel für einen Opernbesuch Das Holiday-Inn Express ist super gelegen und absolut ideal, wenn man nur für wenige Tage in Frankfurt ist und in der Nähe der Oper zu tun hat. Was unbedingt fehlt sind Haken entweder an der Türe oder neben dem Spiegel, um seine Jacke oder Mantel aufzuhängen, da die Schränke sehr klein sind und eng sind. Etwas mehr Stauraum wäre nicht schlecht, ansonsten war unser Aufenthalt hervorragend! October 7, 2013
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