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Rated 4.7 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by VERY CLEAN and Wonderful Customer Service Everyone we have encountered at the front desk is very nice and helpful. During one stay our keys didn't work when we got to the room and the woman at the front desk followed us up in case they didn't program again. It is quiet and the super clean! We were each given a FREE bottled water when we arrived. I am used to a Tempurpedic bed so the bed could have been softer for me but it was still comfortable. September 12, 2014
Rated 5.0 out of 5.0 by Very nice Very nice, staff was great, comfortable bed. Worth the price. I'd stay again. September 4, 2014
Rated 5.0 out of 5.0 by Excellent place to stay for many reasons We have stayed at a lot of Holiday Inns in the two years that we have had our IHG Rewards credit card, and this is probably the best one out of all of them that we have visited! We were greeted very warmly by the front desk staff upon arrival. The room was very nice and roomy. The breakfast selection was exceptional and the dining area was very spacious. Sandy, who was working the breakfast area, greeted us every morning and was just super friendly. Exceptional hotel. It was worth the 20 minute drive each way every day to get to our event. September 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel Very clean hotel and room. The bed was very comfy and the staff was great. The breakfast was very good...and the cooks very polite. I visited for the 2014 Corvette Caravan...the room was a bit pricey September 1, 2014
Rated 5.0 out of 5.0 by Awsome!!!!!!!!!!!!!!!!!!!!!! I was on my way home from Canada to Louisiana and broke down in Franklin. When I walked into the lobby I was greeted by Angela Samantha and Santosh, I told them my problem and they jumped at the opportunity to help me Angela was getting me phone numbers to wreckers Samantha gave me some water and Santosh was getting me checked in. I stay at Holiday Inn Express on average 4 times a week every week I travel ALOT, and I have never been treated so well I really appreciate all they did for me I cant thank them enough and when I went to breakfast that morning I was greeted by another sweet lady named Sharon she was talking to everyone and making sure the breakfast was alright it was really a pleasant experience to stay there I will also be emailing corporate and tell them my story which I never do, I do review all the ones I stay at and this is by far # 1 on my list. THANK YALL AGAIN. I would like to know were the wall fountains came from I would like to purchase two of them. August 30, 2014
Rated 5.0 out of 5.0 by Great choice Great place to stay and exceptionally great staff. August 25, 2014
Rated 1.0 out of 5.0 by Think twice about this Holiday Inn The tub contained puddles of water and hairs from previous guest that were very visible. Upholstered chairs had food spots and stains and pillows were not up to Holiday Inn standards. Sheets thoroughly wrinkled and not around box spring. Heard every footstep from room above us. AND the TV kept going to dark background and desk clerk could not help to improve. Apparently no way to get TV exchanged for another as locked in place. All reviews on other Holiday Inns have been 5 stars for us...this hotel a bad deal! August 24, 2014
Rated 5.0 out of 5.0 by Friendly service and comfortable room I travel for business frequently and my experience at this hotel was outstanding. The staff was very friendly and helpful. The room was clean and comfortable. The desk chair was comfortable and adjustable. I would highly recommend this hotel to anyone staying in the area. August 22, 2014
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