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Rated 4.7 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by Terrific HIE Great customer service. A very nice lobby and dining area. All in all, one of the best HIE hotels where we've stayed! July 25, 2014
Rated 4.0 out of 5.0 by Good overall value Very friendly staff. Great location off I-65. Breakfast staff was very attentive. Negative was that the room had a mildew scent to it! Not unbearable but not pleasant either. July 23, 2014
Rated 5.0 out of 5.0 by Great Hotel Like being in a 5 star hotel with affordable pricing. Great Staff, Great rooms, common area, breakfast, Will stay again for sure!!!! July 21, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn One of our favorite Inns on the way back from Florida. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful place Wonderful staff and place. This was our second stay here, so was happy that nothing had changed, just wish that there hadn't been less whole wheat and turkey items offered on the breakfast bar. But that is at all Holiday Inn Express. July 16, 2014
Rated 5.0 out of 5.0 by Meets expectations The Holiday Inn Express at Franklin met my expectations for the brand. However, I was surprised when I checked in and the manager greeted me with "hey, bud". Not very professional. Also, there was no place to hang towels in the bathroom. Clean towels were stored in neat little wooden compartments but no where to hang them up after being used. They had freshly baked cookies at 6pm. July 13, 2014
Rated 4.0 out of 5.0 by Good short unanticipated stay All is well with the physical plant and staff, but internet really is lacking unless you live on it 24/7. Intermittent access is all but impossible--most aggravating to spend half one's time just logging in. July 11, 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Service From the minute I walked in the Lobby I could tell what a friendly hotel this was. The lady at the Lobby desk was very friendly and informative. At breakfast the next morning, the lady in that area was extremely friendly and made sure I had everything I needed. I would definitely stay at this hotel again if passing through this area and would recommend it to family and friends. July 10, 2014
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