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Rated 4.7 out of 5 by 257 reviewers.
Rated 5.0 out of 5.0 by RELAXING clean hotel, friendly staff. had a really great stay perfect a July 30, 2015
Rated 5.0 out of 5.0 by Enjoyable Stay It was certainly an enjoyable stay. Nice clean hotel all around. I have stayed at many IHG hotels and this ranks right up there with the top for HI Express. The big negative was the manager on duty when I checked in was extremely rude to a staff member in front of other guests and myself as we were checking in. He belittled her over not being able to find a light bulb at the front desk that is supposed to be there. If he were my employee, I would have immediately taken him back and reprimanded him for his attitude in front of guests. Totally unprofessional attitude towards his team. A minor negative was the attitude of the younger server at the breakfast area. The elderly lady was awesome and great to be around. The younger lady acted as though she did not want to be there. The hotel is a little difficult to get to, but the seclusion is actually nice since it is not right on the busy highways. Definitely worth the stay. I will stay there again. July 30, 2015
Rated 5.0 out of 5.0 by Travel stop This was our stopping point between Michigan and Florida. The room was large, clean, and comfortable for the four of us. Unfortunately, the cable was out the night we were there, but staff did say they had contacted the cable company and were working on it. Overall, great experience and we would stop there again. July 30, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express Franklin Very Large room, easy acces to front lobby and parking. Extremly nice people and facility July 29, 2015
Rated 3.0 out of 5.0 by Poor bed and pillows. Great property, clean but poor, uncomfortable bed and pillows. Got very little sleep, which made the next day's drive difficult. July 24, 2015
Rated 4.0 out of 5.0 by Comfortable and convenient Our stay was comfortable and convenient. It was a very hot week in summer, and I suspect our AC unit needed servicing (it was a little squeaky and ran constantly). That said, our room was a reasonable temperature and the AC unit did not keep us awake. The bed was a little firm for our taste and the pillows a little soft, but overall not bad. The weekday breakfast staff were particularly friendly and efficient. :-) July 24, 2015
Rated 4.0 out of 5.0 by Comfortable room and outstanding breakfast! Great hotel that was able to meet our needs. We had a pleasant experience and would stay at this hotel again in the future if we are in this area again. July 21, 2015
Rated 5.0 out of 5.0 by Quiet and clean. Typical good stay at Holiday Inn. Clean and comfortable. Staff was friendly and receptive. July 20, 2015
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