Rated 4.7 out of 5 by 118
Rated 5.0 out of 5.0 by Maas First time, will start staying there
Probably the best Holiday Inn Express I have stayed in. I've been staying at Holiday Inns since 2002.
This is not one of those places where they give you one soap, one towel and the bread is wrapped in plastic wrap. They had items in the breakfast area and bathroom that I've never seen in other HIE.
25' windows in the breakfast area and a three tiered fountain in the atrium area. It's classy.
Pro/Con depending on what you are looking for: If you are looking for a restful exit with a couple of decent restaurants, it's great. If you want a mall stay in Bowling Green or Rivergate area.
July 8, 2014
Rated 5.0 out of 5.0 by Cianna Excellent caring, staff
We were on our way home from a family emergency. The staff was so kind and caring. They acknowledged our priority member status, and upgraded us to a suite. It helped us have a relaxing, calming evening after a very stressful situation. The breakfast staff was equally amazing.
July 6, 2014
Rated 5.0 out of 5.0 by endtime101 Great hotel
Probably the best Holiday Inn Express I have stayed in. Very clean and well kept. Great staff.
June 29, 2014
Rated 5.0 out of 5.0 by PLFB Staff
All of the staff members that I encountered were great! They were helpful and appeared to want to see that I had a comfortable evening.
June 27, 2014
Rated 5.0 out of 5.0 by Cat5050 Clean enviroment and friendly staff.
Business was easy to find. Check in easy. Facility very clean. Sleeping was very comfortable. Would make a point to use this business if I was in the area again.
June 25, 2014
Rated 5.0 out of 5.0 by WW11 Great People
This property has the friendliest and most personable staff at any hotel I have stayed at.The rooms were spacious and clean I will be back!
June 24, 2014
Rated 5.0 out of 5.0 by BJJH Great Service
We had such a wonderful stay in June of 2013, that we made it a point to stay there again this June, 2014. We were equally as happy as we were a year ago. Anytime we are in he TN. area we will come back.
Jim & Bev
June 20, 2014
Rated 3.0 out of 5.0 by gajudge Better than expected
This staff were terrific, but the cost savings efforts regarding the A/C was very disappointing. We were advised that there were no options in that regard. The rooms were clean and bed OK, but the adjacent road noise was really bad once the A/C blower went off. This location is within 500 feet of I-65. We could hear the passing trucks all night.
June 19, 2014
Rated 5.0 out of 5.0 by MelK77 One of the Best Hotel Experiences Ever!
We stayed at the Franklin, Ky. Holiday Inn Express for our son's wedding. We were able to do a 'Block' of rooms for family and friends to be able to reserve rooms for the wedding. From the moment we walked through the hotel doors we felt like royalty! The really rolled out the red carpet for us and all our family! The staff were the most friendly and courteous we have ever encountered over all the years of traveling! The service was exceptional! They made sure our every comfort was attended to! Having so much going on with the wedding, it was a blessing to be able to walk into the hotel and not have a worry of any kind. We are so impressed and cannot thank the hotel and staff enough for making our stay a restful and carefree time!
June 18, 2014
Rated 5.0 out of 5.0 by LindyB Great service and friendly staff
After a long day of travel it is so refreshing to be greeted by a friendly, smiling associate. Our room could not have been more perfect, both in location and comfort. I would definitely make this hotel a destination in future trips. Well done!
June 17, 2014
Rated 5.0 out of 5.0 Good Stay at Franklin
My wife and I stayed at the Hotel for a little over 7 months. We enjoyed the Management and was able to live very comfortable while I was working in Portland Tennessee as a contractor.
June 11, 2014
Rated 5.0 out of 5.0 by Harry714 Great find!
Very nice hotel, friendly staff and a pet friendly hotel to boot! Great place I will stay there again.
June 11, 2014
Rated 5.0 out of 5.0 by professionalmom2 Always a good choice
Very clean rooms, comfortable beds and a hot breakfast. The staff is always friendly and helpful. I highly recommend.
June 9, 2014
Rated 5.0 out of 5.0 by gnesbit I did have a comfortable bed, good service, and good food.
I enjoy staying in your hotels. They are worth the money for business or vacation. I enjoy the service and cleanliness of the pool. I also enjoy how nice and friendly they are when you might have had a rough drive or hard day at work.
June 6, 2014
Rated 5.0 out of 5.0 by BTT46 Clean Room and Comfortable Bed
I enjoy the road at back of hotel, suround Hotel, almost no traffic, only for guests. I used to walk 40-60 minutes per late afternoon, Monday to Wednesday, since Jan 6, 2014.
June 2, 2014
Rated 5.0 out of 5.0 by jackie 20 Staff friendliness
The staff were superb! Samantha at the front desk was very friendly and helpful. She greeted everyone with a smile and seemed to enjoy her job.
Sharon in the breakfast room was very friendly and helpful!. She was much more interested in helping the guests than any other hotel I have ever stayed at. She definitely gave everyone a very good start to the day with her friendly attitude.
Please compliment these women on an excellent job!
June 2, 2014
Rated 5.0 out of 5.0 by Ndullgent1 Pleasant and professional... Fun staff!
I've had some great stays at Holiday Inn express and suites… But this is probably one of the best experiences I've had. Rob was exceptional and accommodating. The staff was super friendly and very fun to be around. I would recommend to stay here anytime.
May 26, 2014
Rated 4.0 out of 5.0 by Traveler0627 Blood on the sheets
There was blood on the sheets when I pulled back the covers for the night. I took a picture and showed it to the front desk people. They assurred me the Manager would call me to discuss it but I never received the call. I have stayed at this hotel a few times in the past and never had any issues.
May 20, 2014
Rated 4.0 out of 5.0 by bcs82 Franklin KY
room was nice- front desk reservations were a bit of a challenge. Watch out for the upgrade benefit, just a disguise attempting to get you to pay more for a room. Overall - for sure a stay again place. thanks !
April 26, 2014
Rated 5.0 out of 5.0 by Papathunder Best of the Best
Best facility and staff anywhere. Very accommodating to the guest needs and request.
April 20, 2014
Rated 5.0 out of 5.0 by Sparky12345 Great Value with Friendly Staff
The staff was extremely helpful and attentive during our stay. The location is close to the expressway and the hotel is well maintained. Room was neat and clean. Warm breakfast with many choices.
April 19, 2014
Rated 5.0 out of 5.0 by leterip57 Above average
this hotel is above average. The décor is great, it was very clean and the staff went out of their way to help me. Thanks for a great stay
April 16, 2014
Rated 5.0 out of 5.0 by ScottC7187 Great Management
By far the best managed hotel I stay at (and I stay at a lot of hotels). They make everybody feel like royalty there. Best staff you will find!
April 14, 2014
Rated 5.0 out of 5.0 by CDUFF Great Place To Stay
Will be back, I travel for my job and stay at this hotel a few times through out the year. Will stay here again. Great staff and clean rooms.
April 13, 2014
Rated 5.0 out of 5.0 by golfnut14 Nice Hotel
I would definitely recommend this hotel for anyone who wishes to stay in this area. Great service and comfortable sleeping.
April 9, 2014
Rated 5.0 out of 5.0 Comfortable Bed and Accomodating Staff
We where very impressed with the accommodating staff and their friendliness! The beds were excellent and sleep came easy. I will always make this a place to stay when traveling in the area.
April 8, 2014
Rated 5.0 out of 5.0 by DavidH62 Thumbs Up with great service !!!!!!!!
Excellent location with great check-in personnel. Will stop again. Good breakfast with attentive staff.
April 7, 2014
Rated 5.0 out of 5.0 by ScottC7187 Solar Meeting
Best of the best. Great hotel, awesome staff. HI should send managers from other hotels to learn how to do it right!
April 6, 2014
Rated 5.0 out of 5.0 by MaJbBj Great Experience!!!!
While traveling to visit family, this was a great location to stop. As someone who travels for work and only stays in hotels that are above standard, this hotel exceeds those expectation. From the initial check-in where the GM shook your hand and called you by name, the hotel experience was excellent. The rooms were clean, the pool area was clean and breakfast in the morning was great for the family. If you are looking for a clean hotel with great service from all of the staff, this is your location. We will be back on our next trip!
April 4, 2014
Rated 5.0 out of 5.0 by Plata28 Great staff
Great staff and service . They made us feel very welcome .
March 31, 2014