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Rated 4.6 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by Excellent Stay Staying here for work up to one year and the Staff and Cleaning staff have been the best to make me feel like I am at home. January 3, 2014
Rated 5.0 out of 5.0 by Welcoming Hotel From the initial phone call for information to the checkout, everything and everyone was welcoming at this hotel, even being Christmas Eve. We would have spent more time in the pool if the water and area were warmer, although the kid didn't seem to mind. A truly relaxing and welcoming experience that did not cost a lot. December 28, 2013
Rated 5.0 out of 5.0 by Most comfortable and very accommodating The hospitality is wonderful, definitely staying here in the future. December 23, 2013
Rated 5.0 out of 5.0 by Another great stay I stayed at this hotel for 3 solid months when it first opened so I feel like it's " home ". My last stay was in 2009 , so it had been a while. I was warmly greeted by the manager ( who was new since my last stay) and we had a great chat. Very pleasant and a great sense of humor. My room was fabulous and very clean and comfortable. The morning check- out staff was friendly and inquired about my stay in a very genuine way. I will be back in Franklin next month and will be staying here - for sure! December 19, 2013
Rated 5.0 out of 5.0 by Great stopping point This was a great find for us. Pet friendly, curtious staff, nice rooms and a great stopping point for us traveling between Michigan and South Carolina. We will continue to stay here every trip. December 12, 2013
Rated 5.0 out of 5.0 by Excellent Stay This Holiday Inn Express is by far the best hotel I've stayed in for the money. My family stays here several times a year to visit family in the Franklin area and we are always pleased with our stay. The rooms are very clean & the staff is wonderful. The breakfast is awesome, way more than you'd expect from a free continental breakfast. The beds are fabulous. This stay we actually left a day early and went to stay in Nashville at a hotel that's 2-3 times the cost of this one and supposed to be extremely nice and my husband and I both agreed we won't be doing that again. We liked the Holiday Inn 10 times better than the four star hotel up the road. We will definitely continue to stay here when we visit and would recommend it to others. December 3, 2013
Rated 5.0 out of 5.0 by Great Place to Stay I/we have stopped at HIE in Franklin, KY on several business trips. On our first visit we were checked in by the Property Manager. He informative and helpful. I/we never passed the front desk that the attendant did not speak and most times by name. Each time I/we visit this property the attention to detail by each staff member makes us want to return. They always acknowledge our priority club status and upgrade us to their best available suite, including the Presidential Suite. I/we travel extensively on business (in excess of 100 overnight stays a year) If I/we are traveling in the area we will drive 50+ miles out of our way to stay at this property. November 24, 2013
Rated 5.0 out of 5.0 by Great location and service We greatly appreciated the friendliness of the hotel personnel as well as the quality and cleanliness of the room. The location is perfect for us as a half-way point in the drives back and forth from Michigan to Florida, and the easy access from I-65 is wonderful. We hope to stay with you again quite a few times in the future. B & J November 22, 2013
Rated 5.0 out of 5.0 by Visit to Franklin, KY Best hotel you will find anywhere! Staff is awesome. November 18, 2013
Rated 5.0 out of 5.0 by Excellent Place to Stay This is our first visit at this Holiday Inn. This facility is very nice and a great value. We enjoyed our stay and will choose this hotel again next time we are in the area to visit family. November 6, 2013
Rated 5.0 out of 5.0 by comfortable bed clean facilities was here on a business trip, came in late and left early, but not too early to enjoy the great breakfast. The room was nice size, clean and the beds very comfortable. November 5, 2013
Rated 3.0 out of 5.0 by Not worth the price Eventhough the facility is fairly new, it's not well maintained particularly the bathrooms. October 17, 2013
Rated 4.0 out of 5.0 by Clean and comfortable hotel We definitely enjoyed our stay. The bed was comfortable, room was clean and staff were very pleasant. October 5, 2013
Rated 5.0 out of 5.0 by Outside guys Everything was good at hotel. Only I wonder a few guys were always in front of the hotel entrance and gethered. (smorking and chatting) . They were not hotel guests. Because they did not enter inside. I assume they were employee's friends? Anyway, they are young guys and not professional looking. That was unconfortable and a little scared for me when I needed to go outside and go parking by myself. September 30, 2013
Rated 5.0 out of 5.0 by Awesome hotel You can't beat this place. The best hotel I stay at! September 30, 2013
Rated 4.0 out of 5.0 by comfortable and handicap accessible After 12 hours on the road we stopped for the night and found this to be a very nice hotel. We were put in a handicap room with two queen size beds, lots of space, everything set up for handicap accessible and relaxed. Check-in and check-out were very easy. Breakfast was hot and ready when we got up for an early start to the day. The staff was extremely friendly and helpful. September 29, 2013
Rated 5.0 out of 5.0 by Probably the best hotel in which I've ever stayed... The staff was amazing and so friendly, the accommodations were spacious and clean, we were upgraded to a better room for free: overall, this was probably the best hotel experience I've ever had. Not to mention, it was a great location right outside of Nashville. I will definitely be back to this location. September 25, 2013
Rated 5.0 out of 5.0 by Nice Hotel Stopped on the way home from Florida. Friendly staff and nice pool. Great restaurant nearby, The Oasis, recommended by the desk clerk. September 9, 2013
Rated 5.0 out of 5.0 by A great place to stay. Will be back on future trips to the area. Can walk next door to Sol Azteca. August 25, 2013
Rated 5.0 out of 5.0 by Fabulous staff In town for a funeral with reservations at another hotel which was awful. Switched the entire block of rooms and were delighted with the service, accommodations, etc. The front desk staff was phenomenal and the rest were fabulous. August 23, 2013
Rated 5.0 out of 5.0 by wonderful We love this hotel. We have stayed here every weekend for the past month or so, while working in Russellville. Hotel is new and clean. Staff is very friendly. Free hot breakfast a plus. The coffee is the best ever tasted. Highly recommend this hotel. 30 mins from Nashville. What more could you ask for. August 20, 2013
Rated 5.0 out of 5.0 by By far the best hotel I stay at. This should be a training facility for how to run a hotel August 18, 2013
Rated 5.0 out of 5.0 by Late night stop after long drive My son and I were traveling home to Ohio from Houston and arrived around 3:00 AM. The young man at the desk was very accommodating and with out late arrival offered us a discount on our room and when we came back in even upgraded us to a suite. We have NEVER had a problem with HIE. Good breakfast (though they ran out of your excellent cinnamon rolls! haha) and an excellent staff all the way around. Don't know if we will ever be in Franklin, KY again but wouldn't hesitate to stay again. We always look to stay at a HIE if we can! August 15, 2013
Rated 5.0 out of 5.0 by Very good value friendly staff - highly recommended Very clean, like new, quiet, and very friendly staff. We arrived late, without reservations, but receptionist Sally made all efforts to accommodate us and our dear Sophie the dachshund. We are members of this hotel network, but we are not shy to spot and complain about bad services. You will not be sorry to stay at this hotel... August 9, 2013
Rated 4.0 out of 5.0 by Very clean & great staff The service and room were both excellent. Don't try to find this hotel on your GPS as the street is new. The breakfast was a little disappointing but other wise, I would hightly recommend this as a pleasant stop during your travels. Nice pool and yummy cookies/coffee available. July 27, 2013
Rated 5.0 out of 5.0 by Clean, quiet, excellent staff Stayed with our 2 children. Pool is very large and well kept. Rooms are new, large and very clean. Non smoking which is excellent. Breakfast was good and the staff helpful and friendly. Only 50 minutes to Mammoth Cave N.P. which is amazing. I highly recommend this hotel. July 23, 2013
Rated 5.0 out of 5.0 by must get better staff needs to try a little harder to make guest feel welcome July 13, 2013
Rated 5.0 out of 5.0 by An excellent stay! I enjoyed the professional and courteous staff, comfortable bedding and plenty of space in the room. I would recommend this Hotel to anyone in need of a place to stay in the Franklin, KY area. July 13, 2013
Rated 3.0 out of 5.0 by Franklin, KY - Review The room was in good shape and very comfortable for a family of 4 with older kids (Young Adults). Breakfest was good with a basic selection (could use more selection with breakfest items). The check-in experience was very poor by the evening attendent, felt as thought I was being held hostsage to a corporate standard on what is an adult and being charge extra fees for 17 year old at 10 dollara each. I will not use this Holiday Inn Express in the future. I travel all the time with my family and this was the first time I have every been treated the way I was at a Holiday IN Express. July 5, 2013
Rated 5.0 out of 5.0 by Franklin/Portland Trip This is the property HI Express operates. I stay at HI and HI Expresses all over the place and none compare to this one. June 4, 2013
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