Rated 4.7 out of 5 by 131
Rated 5.0 out of 5.0 by billysbassplaceshop Good Price - Excellent Service
Everything was perfect except for some unwanted noise outside our room in the morning.
August 2, 2014
Rated 4.0 out of 5.0 by Bloomington Girl Spacious room
We were provided a handicap room -- not requested but it was quite the spacious room .
Loved the small kitchenette , large square footage and loved the huge bathroom .
Downfall : shower head is a hand held so a little short and overall quality of maintenance in this large bathroom are lacking . Mis matched floor tile, dry wall nails exposed in ceiling ---
Otherwise perfect room -- felt like a suite but was a standard room .
July 29, 2014
Rated 5.0 out of 5.0 by RDC1 Holiday Inn - Franklin
Great people to stay with. VERY friendly staff. They were able to take care of the entire family in a very friendly and efficient manner.
July 29, 2014
Rated 5.0 out of 5.0 by Pine tree Terrific HIE
Great customer service. A very nice lobby and dining area. All in all, one of the best HIE hotels where we've stayed!
July 25, 2014
Rated 4.0 out of 5.0 by payaradoc Good overall value
Very friendly staff. Great location off I-65. Breakfast staff was very attentive. Negative was that the room had a mildew scent to it! Not unbearable but not pleasant either.
July 23, 2014
Rated 5.0 out of 5.0 by ladeedok Great Hotel
Like being in a 5 star hotel with affordable pricing. Great Staff, Great rooms, common area, breakfast, Will stay again for sure!!!!
July 21, 2014
Rated 5.0 out of 5.0 by Hyprez Great Holiday Inn
One of our favorite Inns on the way back from Florida.
July 17, 2014
Rated 5.0 out of 5.0 by Gina45 Wonderful place
Wonderful staff and place. This was our second stay here, so was happy that nothing had changed, just wish that there hadn't been less whole wheat and turkey items offered on the breakfast bar. But that is at all Holiday Inn Express.
July 16, 2014
Rated 5.0 out of 5.0 by An Infrequent Traveler Meets expectations
The Holiday Inn Express at Franklin met my expectations for the brand. However, I was surprised when I checked in and the manager greeted me with "hey, bud". Not very professional. Also, there was no place to hang towels in the bathroom. Clean towels were stored in neat little wooden compartments but no where to hang them up after being used. They had freshly baked cookies at 6pm.
July 13, 2014
Rated 4.0 out of 5.0 by crochety Good short unanticipated stay
All is well with the physical plant and staff, but internet really is lacking unless you live on it 24/7. Intermittent access is all but impossible--most aggravating to spend half one's time just logging in.
July 11, 2014
Rated 5.0 out of 5.0 by Nana of 8 Great Hotel, Great Service
From the minute I walked in the Lobby I could tell what a friendly hotel this was. The lady at the Lobby desk was very friendly and informative. At breakfast the next morning, the lady in that area was extremely friendly and made sure I had everything I needed. I would definitely stay at this hotel again if passing through this area and would recommend it to family and friends.
July 10, 2014
Rated 5.0 out of 5.0 by Vixter52 Vixter's View
The hotel was perfect for our stay. I took my elderly folks to a family reunion and we had the best rest in a hotel we've ever had. The lobby area was beautiful and the staff was excellent and very attentive and friendly. The breakfast area was great and the food was really good. They have their very own "Paula Deen" personality there who is such a delight to talk to. Next time I'm taking advantage of the workout facilities. They have everything!
July 9, 2014
Rated 5.0 out of 5.0 by WriterB I like Holiday Inn Express
When I don't need a cheaper place to stay, I choose Holiday Inn Express. I haven't had a bad experience at one.
July 8, 2014
Rated 5.0 out of 5.0 by Maas First time, will start staying there
Probably the best Holiday Inn Express I have stayed in. I've been staying at Holiday Inns since 2002.
This is not one of those places where they give you one soap, one towel and the bread is wrapped in plastic wrap. They had items in the breakfast area and bathroom that I've never seen in other HIE.
25' windows in the breakfast area and a three tiered fountain in the atrium area. It's classy.
Pro/Con depending on what you are looking for: If you are looking for a restful exit with a couple of decent restaurants, it's great. If you want a mall stay in Bowling Green or Rivergate area.
July 8, 2014
Rated 5.0 out of 5.0 by Cianna Excellent caring, staff
We were on our way home from a family emergency. The staff was so kind and caring. They acknowledged our priority member status, and upgraded us to a suite. It helped us have a relaxing, calming evening after a very stressful situation. The breakfast staff was equally amazing.
July 6, 2014
Rated 5.0 out of 5.0 by endtime101 Great hotel
Probably the best Holiday Inn Express I have stayed in. Very clean and well kept. Great staff.
June 29, 2014
Rated 5.0 out of 5.0 by PLFB Staff
All of the staff members that I encountered were great! They were helpful and appeared to want to see that I had a comfortable evening.
June 27, 2014
Rated 5.0 out of 5.0 by Cat5050 Clean enviroment and friendly staff.
Business was easy to find. Check in easy. Facility very clean. Sleeping was very comfortable. Would make a point to use this business if I was in the area again.
June 25, 2014
Rated 5.0 out of 5.0 by WW11 Great People
This property has the friendliest and most personable staff at any hotel I have stayed at.The rooms were spacious and clean I will be back!
June 24, 2014
Rated 5.0 out of 5.0 by BJJH Great Service
We had such a wonderful stay in June of 2013, that we made it a point to stay there again this June, 2014. We were equally as happy as we were a year ago. Anytime we are in he TN. area we will come back.
Jim & Bev
June 20, 2014
Rated 3.0 out of 5.0 by gajudge Better than expected
This staff were terrific, but the cost savings efforts regarding the A/C was very disappointing. We were advised that there were no options in that regard. The rooms were clean and bed OK, but the adjacent road noise was really bad once the A/C blower went off. This location is within 500 feet of I-65. We could hear the passing trucks all night.
June 19, 2014
Rated 5.0 out of 5.0 by MelK77 One of the Best Hotel Experiences Ever!
We stayed at the Franklin, Ky. Holiday Inn Express for our son's wedding. We were able to do a 'Block' of rooms for family and friends to be able to reserve rooms for the wedding. From the moment we walked through the hotel doors we felt like royalty! The really rolled out the red carpet for us and all our family! The staff were the most friendly and courteous we have ever encountered over all the years of traveling! The service was exceptional! They made sure our every comfort was attended to! Having so much going on with the wedding, it was a blessing to be able to walk into the hotel and not have a worry of any kind. We are so impressed and cannot thank the hotel and staff enough for making our stay a restful and carefree time!
June 18, 2014
Rated 5.0 out of 5.0 by LindyB Great service and friendly staff
After a long day of travel it is so refreshing to be greeted by a friendly, smiling associate. Our room could not have been more perfect, both in location and comfort. I would definitely make this hotel a destination in future trips. Well done!
June 17, 2014
Rated 5.0 out of 5.0 Good Stay at Franklin
My wife and I stayed at the Hotel for a little over 7 months. We enjoyed the Management and was able to live very comfortable while I was working in Portland Tennessee as a contractor.
June 11, 2014
Rated 5.0 out of 5.0 by Harry714 Great find!
Very nice hotel, friendly staff and a pet friendly hotel to boot! Great place I will stay there again.
June 11, 2014
Rated 5.0 out of 5.0 by professionalmom2 Always a good choice
Very clean rooms, comfortable beds and a hot breakfast. The staff is always friendly and helpful. I highly recommend.
June 9, 2014
Rated 5.0 out of 5.0 by gnesbit I did have a comfortable bed, good service, and good food.
I enjoy staying in your hotels. They are worth the money for business or vacation. I enjoy the service and cleanliness of the pool. I also enjoy how nice and friendly they are when you might have had a rough drive or hard day at work.
June 6, 2014
Rated 5.0 out of 5.0 by BTT46 Clean Room and Comfortable Bed
I enjoy the road at back of hotel, suround Hotel, almost no traffic, only for guests. I used to walk 40-60 minutes per late afternoon, Monday to Wednesday, since Jan 6, 2014.
June 2, 2014
Rated 5.0 out of 5.0 by jackie 20 Staff friendliness
The staff were superb! Samantha at the front desk was very friendly and helpful. She greeted everyone with a smile and seemed to enjoy her job.
Sharon in the breakfast room was very friendly and helpful!. She was much more interested in helping the guests than any other hotel I have ever stayed at. She definitely gave everyone a very good start to the day with her friendly attitude.
Please compliment these women on an excellent job!
June 2, 2014
Rated 5.0 out of 5.0 by Ndullgent1 Pleasant and professional... Fun staff!
I've had some great stays at Holiday Inn express and suites… But this is probably one of the best experiences I've had. Rob was exceptional and accommodating. The staff was super friendly and very fun to be around. I would recommend to stay here anytime.
May 26, 2014