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Rated 4.7 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by On the road again A reliable, relaxing, and comfortable respite in the middle of a road trip. This is the perfect stop for us between Little Rock and Cincinnati. August 15, 2014
Rated 4.0 out of 5.0 by A little over priced This was a nice hotel, a little over priced, and the hotel bar/ guest were loud in the hallways at 12-2 am. I wanted a clean place to stay while traveling to my destination for work, and due to the area being sold out, this was my option. I felt if the price was dropped a little bit, it would better suit this hotel. August 14, 2014
Rated 5.0 out of 5.0 by Friendly staff and beautiful hotel! the staff at the franklin Kentucky property was very nice and helpful, from checkin to checkout we were made to feel at home! the staff was very informative on area attractions and restaurants!! Would definitely return and highly recommend this property!! August 12, 2014
Rated 5.0 out of 5.0 by Nice clean room super friendly staff We ended up at this hotel because we booked at the last minute and hotels in Bowling green were booked. I am glad that happened. The staff at this hotel was great. I would stay here again. August 5, 2014
Rated 5.0 out of 5.0 by Great Service and Management I have stayed at this location several times and its always excellent. Santosh is the best manager i have ever met at any hotel. Hes the friendliest manager i have ever met. This man should be teaching classes for IHG in customer services. I always make a point of staying at this Holiday Inn Express when im in the area. August 3, 2014
Rated 5.0 out of 5.0 by Aventura Great hotel and always great to smell and eat the cookies. Thank you! August 3, 2014
Rated 5.0 out of 5.0 by Great experience We were welcomed by the General Manager, Santosh, as we entered the lobby. He was friendly and after a few questions about our possible stay, he provided a nice room choice and even a Military rate, which was greatly appreciated. A couple of bottles of water were presented, which hit the spot after a long drive. We found the room to be in very clean condition. The bed was comfortable and everything worked. The 24/7 coffee bar was a nice touch and even had fresh half and half, which is not found in too many hotels these days. The support staff at this hotel was very accomodating. It is obvious that there is a real effort to make the customer feel welcome and appreciated. We will definitely stay here again. Thank you Santosh and staff. August 2, 2014
Rated 5.0 out of 5.0 by Good Price - Excellent Service Everything was perfect except for some unwanted noise outside our room in the morning. August 2, 2014
Rated 4.0 out of 5.0 by Spacious room We were provided a handicap room -- not requested but it was quite the spacious room . Loved the small kitchenette , large square footage and loved the huge bathroom . Downfall : shower head is a hand held so a little short and overall quality of maintenance in this large bathroom are lacking . Mis matched floor tile, dry wall nails exposed in ceiling --- Otherwise perfect room -- felt like a suite but was a standard room . July 29, 2014
Rated 5.0 out of 5.0 by Holiday Inn - Franklin Great people to stay with. VERY friendly staff. They were able to take care of the entire family in a very friendly and efficient manner. July 29, 2014
Rated 5.0 out of 5.0 by Terrific HIE Great customer service. A very nice lobby and dining area. All in all, one of the best HIE hotels where we've stayed! July 25, 2014
Rated 4.0 out of 5.0 by Good overall value Very friendly staff. Great location off I-65. Breakfast staff was very attentive. Negative was that the room had a mildew scent to it! Not unbearable but not pleasant either. July 23, 2014
Rated 5.0 out of 5.0 by Great Hotel Like being in a 5 star hotel with affordable pricing. Great Staff, Great rooms, common area, breakfast, Will stay again for sure!!!! July 21, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn One of our favorite Inns on the way back from Florida. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful place Wonderful staff and place. This was our second stay here, so was happy that nothing had changed, just wish that there hadn't been less whole wheat and turkey items offered on the breakfast bar. But that is at all Holiday Inn Express. July 16, 2014
Rated 5.0 out of 5.0 by Meets expectations The Holiday Inn Express at Franklin met my expectations for the brand. However, I was surprised when I checked in and the manager greeted me with "hey, bud". Not very professional. Also, there was no place to hang towels in the bathroom. Clean towels were stored in neat little wooden compartments but no where to hang them up after being used. They had freshly baked cookies at 6pm. July 13, 2014
Rated 4.0 out of 5.0 by Good short unanticipated stay All is well with the physical plant and staff, but internet really is lacking unless you live on it 24/7. Intermittent access is all but impossible--most aggravating to spend half one's time just logging in. July 11, 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Service From the minute I walked in the Lobby I could tell what a friendly hotel this was. The lady at the Lobby desk was very friendly and informative. At breakfast the next morning, the lady in that area was extremely friendly and made sure I had everything I needed. I would definitely stay at this hotel again if passing through this area and would recommend it to family and friends. July 10, 2014
Rated 5.0 out of 5.0 by Vixter's View The hotel was perfect for our stay. I took my elderly folks to a family reunion and we had the best rest in a hotel we've ever had. The lobby area was beautiful and the staff was excellent and very attentive and friendly. The breakfast area was great and the food was really good. They have their very own "Paula Deen" personality there who is such a delight to talk to. Next time I'm taking advantage of the workout facilities. They have everything! July 9, 2014
Rated 5.0 out of 5.0 by I like Holiday Inn Express When I don't need a cheaper place to stay, I choose Holiday Inn Express. I haven't had a bad experience at one. July 8, 2014
Rated 5.0 out of 5.0 by First time, will start staying there Probably the best Holiday Inn Express I have stayed in. I've been staying at Holiday Inns since 2002. This is not one of those places where they give you one soap, one towel and the bread is wrapped in plastic wrap. They had items in the breakfast area and bathroom that I've never seen in other HIE. 25' windows in the breakfast area and a three tiered fountain in the atrium area. It's classy. Pro/Con depending on what you are looking for: If you are looking for a restful exit with a couple of decent restaurants, it's great. If you want a mall stay in Bowling Green or Rivergate area. July 8, 2014
Rated 5.0 out of 5.0 by Excellent caring, staff We were on our way home from a family emergency. The staff was so kind and caring. They acknowledged our priority member status, and upgraded us to a suite. It helped us have a relaxing, calming evening after a very stressful situation. The breakfast staff was equally amazing. July 6, 2014
Rated 5.0 out of 5.0 by Great hotel Probably the best Holiday Inn Express I have stayed in. Very clean and well kept. Great staff. June 29, 2014
Rated 5.0 out of 5.0 by Staff All of the staff members that I encountered were great! They were helpful and appeared to want to see that I had a comfortable evening. June 27, 2014
Rated 5.0 out of 5.0 by Clean enviroment and friendly staff. Business was easy to find. Check in easy. Facility very clean. Sleeping was very comfortable. Would make a point to use this business if I was in the area again. June 25, 2014
Rated 5.0 out of 5.0 by Great People This property has the friendliest and most personable staff at any hotel I have stayed at.The rooms were spacious and clean I will be back! June 24, 2014
Rated 5.0 out of 5.0 by Great Service We had such a wonderful stay in June of 2013, that we made it a point to stay there again this June, 2014. We were equally as happy as we were a year ago. Anytime we are in he TN. area we will come back. Jim & Bev June 20, 2014
Rated 3.0 out of 5.0 by Better than expected This staff were terrific, but the cost savings efforts regarding the A/C was very disappointing. We were advised that there were no options in that regard. The rooms were clean and bed OK, but the adjacent road noise was really bad once the A/C blower went off. This location is within 500 feet of I-65. We could hear the passing trucks all night. June 19, 2014
Rated 5.0 out of 5.0 by One of the Best Hotel Experiences Ever! We stayed at the Franklin, Ky. Holiday Inn Express for our son's wedding. We were able to do a 'Block' of rooms for family and friends to be able to reserve rooms for the wedding. From the moment we walked through the hotel doors we felt like royalty! The really rolled out the red carpet for us and all our family! The staff were the most friendly and courteous we have ever encountered over all the years of traveling! The service was exceptional! They made sure our every comfort was attended to! Having so much going on with the wedding, it was a blessing to be able to walk into the hotel and not have a worry of any kind. We are so impressed and cannot thank the hotel and staff enough for making our stay a restful and carefree time! June 18, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff After a long day of travel it is so refreshing to be greeted by a friendly, smiling associate. Our room could not have been more perfect, both in location and comfort. I would definitely make this hotel a destination in future trips. Well done! June 17, 2014
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