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Rated 4.7 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Clean Room and Comfortable Bed I enjoy the road at back of hotel, suround Hotel, almost no traffic, only for guests. I used to walk 40-60 minutes per late afternoon, Monday to Wednesday, since Jan 6, 2014. June 2, 2014
Rated 5.0 out of 5.0 by Staff friendliness The staff were superb! Samantha at the front desk was very friendly and helpful. She greeted everyone with a smile and seemed to enjoy her job. Sharon in the breakfast room was very friendly and helpful!. She was much more interested in helping the guests than any other hotel I have ever stayed at. She definitely gave everyone a very good start to the day with her friendly attitude. Please compliment these women on an excellent job! June 2, 2014
Rated 5.0 out of 5.0 by Pleasant and professional... Fun staff! I've had some great stays at Holiday Inn express and suites… But this is probably one of the best experiences I've had. Rob was exceptional and accommodating. The staff was super friendly and very fun to be around. I would recommend to stay here anytime. May 26, 2014
Rated 4.0 out of 5.0 by Blood on the sheets There was blood on the sheets when I pulled back the covers for the night. I took a picture and showed it to the front desk people. They assurred me the Manager would call me to discuss it but I never received the call. I have stayed at this hotel a few times in the past and never had any issues. May 20, 2014
Rated 4.0 out of 5.0 by Franklin KY room was nice- front desk reservations were a bit of a challenge. Watch out for the upgrade benefit, just a disguise attempting to get you to pay more for a room. Overall - for sure a stay again place. thanks ! April 26, 2014
Rated 5.0 out of 5.0 by Best of the Best Best facility and staff anywhere. Very accommodating to the guest needs and request. April 20, 2014
Rated 5.0 out of 5.0 by Great Value with Friendly Staff The staff was extremely helpful and attentive during our stay. The location is close to the expressway and the hotel is well maintained. Room was neat and clean. Warm breakfast with many choices. April 19, 2014
Rated 5.0 out of 5.0 by Above average this hotel is above average. The décor is great, it was very clean and the staff went out of their way to help me. Thanks for a great stay April 16, 2014
Rated 5.0 out of 5.0 by Great Management By far the best managed hotel I stay at (and I stay at a lot of hotels). They make everybody feel like royalty there. Best staff you will find! April 14, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Will be back, I travel for my job and stay at this hotel a few times through out the year. Will stay here again. Great staff and clean rooms. April 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel I would definitely recommend this hotel for anyone who wishes to stay in this area. Great service and comfortable sleeping. April 9, 2014
Rated 5.0 out of 5.0 Comfortable Bed and Accomodating Staff We where very impressed with the accommodating staff and their friendliness! The beds were excellent and sleep came easy. I will always make this a place to stay when traveling in the area. April 8, 2014
Rated 5.0 out of 5.0 by Thumbs Up with great service !!!!!!!! Excellent location with great check-in personnel. Will stop again. Good breakfast with attentive staff. April 7, 2014
Rated 5.0 out of 5.0 by Solar Meeting Best of the best. Great hotel, awesome staff. HI should send managers from other hotels to learn how to do it right! April 6, 2014
Rated 5.0 out of 5.0 by Great Experience!!!! While traveling to visit family, this was a great location to stop. As someone who travels for work and only stays in hotels that are above standard, this hotel exceeds those expectation. From the initial check-in where the GM shook your hand and called you by name, the hotel experience was excellent. The rooms were clean, the pool area was clean and breakfast in the morning was great for the family. If you are looking for a clean hotel with great service from all of the staff, this is your location. We will be back on our next trip! April 4, 2014
Rated 5.0 out of 5.0 by Great staff Great staff and service . They made us feel very welcome . March 31, 2014
Rated 5.0 out of 5.0 by Great place to stay I Have stayed at the holiday Inn express in franklin key On more than one occasion and every time I stay there it is nothing short of a great experience. The Staff Is Great and very accommodating as to what i needed. I would recommend this hotel to all my family and friends. March 31, 2014
Rated 5.0 out of 5.0 by Engaged Staff I had trouble with the TV in the workout room and the front desk clerk spent time to fix the situaition. I appreciate him getting the problem fixed. March 28, 2014
Rated 5.0 out of 5.0 Excellent and a comfort stay with homely feel I have spent very first time two weeks in Nov 2013 and after that i have visited second time in January for again 10 days almost and it was a great pleasure to say that, it was a excellent stay and I feel like homely. Nice cleanliness, a good comfortable bed for nice sleep, very good staff and I appreciate their courtesy. This place I recommend to stay once and then automatically you will recommend others to feel it once. March 17, 2014
Rated 5.0 out of 5.0 by Great hotel Great staff, clean room, good price. Overall excellent hotel. March 17, 2014
Rated 5.0 out of 5.0 by Great Staff We arrived during an unusual snow and ice storm for this area. Restaurants were closed and only a percentage of the hotel staff could even make it into work. But the staff that was there went the extra mile over and over again to make sure all of our needs were met and the rooms were cleaned and staffed. Room and breakfast were great as always but the staff is what made this a memorable stay. We will certainly plan on staying here again during our trips South. March 15, 2014
Rated 5.0 out of 5.0 by Still the best of IHG Staying there many times, I feel comfortable from Staff, room & breakfast. I would recommend staying there when travelling that way. March 14, 2014
Rated 5.0 out of 5.0 by Business Purpose This Holiday Inn Express was an excellent experience. The staff was very professional and respectful. Even on a Saturday night the hotel was quiet enough that I could easily concentrate on the work I needed to do and forgot that I was in a hotel room. I highly recommend this property to any travelling business person as well as a family looking for somewhere to stay. March 13, 2014
Rated 5.0 out of 5.0 by Nice and comfortable room with excellent service Mr. Xavier is the nicest and friendliest manager that I ever came across, he looked right after my needs got me settled inn and pointed me in the right directions to a nice restaurant. I'll definitely be staying there anytime I go through there. One of the nicest experience. March 10, 2014
Rated 5.0 out of 5.0 by everything was great they really take care of you the staff are ready to help in any way,room are very comfortable and clean bed sleep good bathroom were spotless March 9, 2014
Rated 5.0 out of 5.0 by Best overall From the staff, the cleanliness of the room to the breakfast without a doubt the best HiE we have stayed at. March 7, 2014
Rated 5.0 out of 5.0 by Great Staff & Great place to stay for Long Term The staff here makes you feel at home and has Outstanding service. The team here will go out of thier ways to service you for any needs you may want. I am staying for Business for almost a year and I couldn't say one bad thing about the Franklin Holiday Inn Express. Thank you Team! March 7, 2014
Rated 3.0 out of 5.0 by Viaje a seminario. Hola, la experiencia fue de media a buena ya que en la habitación necesitaba mantenimiento. Gracias. March 7, 2014
Rated 5.0 out of 5.0 Heres to my stay at Franklin Ky The staff was great. They were very kind and helpfull. I wouldnt stay anywhere else when in Franklin again February 28, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and the service was great My room was very clean with nice features. (great water pressure). Rooms have digital thermostat which i love. The tv's are modern with good internet. I recommend the oasis southwest grill if you're looking for a local place to eat. I've stayed in a lot of holidays inns and this is a great hotel. February 24, 2014
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