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Rated 4.7 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Staff All of the staff members that I encountered were great! They were helpful and appeared to want to see that I had a comfortable evening. June 27, 2014
Rated 5.0 out of 5.0 by Clean enviroment and friendly staff. Business was easy to find. Check in easy. Facility very clean. Sleeping was very comfortable. Would make a point to use this business if I was in the area again. June 25, 2014
Rated 5.0 out of 5.0 by Great People This property has the friendliest and most personable staff at any hotel I have stayed at.The rooms were spacious and clean I will be back! June 24, 2014
Rated 5.0 out of 5.0 by Great Service We had such a wonderful stay in June of 2013, that we made it a point to stay there again this June, 2014. We were equally as happy as we were a year ago. Anytime we are in he TN. area we will come back. Jim & Bev June 20, 2014
Rated 3.0 out of 5.0 by Better than expected This staff were terrific, but the cost savings efforts regarding the A/C was very disappointing. We were advised that there were no options in that regard. The rooms were clean and bed OK, but the adjacent road noise was really bad once the A/C blower went off. This location is within 500 feet of I-65. We could hear the passing trucks all night. June 19, 2014
Rated 5.0 out of 5.0 by One of the Best Hotel Experiences Ever! We stayed at the Franklin, Ky. Holiday Inn Express for our son's wedding. We were able to do a 'Block' of rooms for family and friends to be able to reserve rooms for the wedding. From the moment we walked through the hotel doors we felt like royalty! The really rolled out the red carpet for us and all our family! The staff were the most friendly and courteous we have ever encountered over all the years of traveling! The service was exceptional! They made sure our every comfort was attended to! Having so much going on with the wedding, it was a blessing to be able to walk into the hotel and not have a worry of any kind. We are so impressed and cannot thank the hotel and staff enough for making our stay a restful and carefree time! June 18, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff After a long day of travel it is so refreshing to be greeted by a friendly, smiling associate. Our room could not have been more perfect, both in location and comfort. I would definitely make this hotel a destination in future trips. Well done! June 17, 2014
Rated 5.0 out of 5.0 by Good Stay at Franklin My wife and I stayed at the Hotel for a little over 7 months. We enjoyed the Management and was able to live very comfortable while I was working in Portland Tennessee as a contractor. June 11, 2014
Rated 5.0 out of 5.0 by Great find! Very nice hotel, friendly staff and a pet friendly hotel to boot! Great place I will stay there again. June 11, 2014
Rated 5.0 out of 5.0 by Always a good choice Very clean rooms, comfortable beds and a hot breakfast. The staff is always friendly and helpful. I highly recommend. June 9, 2014
Rated 5.0 out of 5.0 by I did have a comfortable bed, good service, and good food. I enjoy staying in your hotels. They are worth the money for business or vacation. I enjoy the service and cleanliness of the pool. I also enjoy how nice and friendly they are when you might have had a rough drive or hard day at work. June 6, 2014
Rated 5.0 out of 5.0 by Clean Room and Comfortable Bed I enjoy the road at back of hotel, suround Hotel, almost no traffic, only for guests. I used to walk 40-60 minutes per late afternoon, Monday to Wednesday, since Jan 6, 2014. June 2, 2014
Rated 5.0 out of 5.0 by Staff friendliness The staff were superb! Samantha at the front desk was very friendly and helpful. She greeted everyone with a smile and seemed to enjoy her job. Sharon in the breakfast room was very friendly and helpful!. She was much more interested in helping the guests than any other hotel I have ever stayed at. She definitely gave everyone a very good start to the day with her friendly attitude. Please compliment these women on an excellent job! June 2, 2014
Rated 5.0 out of 5.0 by Pleasant and professional... Fun staff! I've had some great stays at Holiday Inn express and suites… But this is probably one of the best experiences I've had. Rob was exceptional and accommodating. The staff was super friendly and very fun to be around. I would recommend to stay here anytime. May 26, 2014
Rated 4.0 out of 5.0 by Blood on the sheets There was blood on the sheets when I pulled back the covers for the night. I took a picture and showed it to the front desk people. They assurred me the Manager would call me to discuss it but I never received the call. I have stayed at this hotel a few times in the past and never had any issues. May 20, 2014
Rated 4.0 out of 5.0 by Franklin KY room was nice- front desk reservations were a bit of a challenge. Watch out for the upgrade benefit, just a disguise attempting to get you to pay more for a room. Overall - for sure a stay again place. thanks ! April 26, 2014
Rated 5.0 out of 5.0 by Best of the Best Best facility and staff anywhere. Very accommodating to the guest needs and request. April 20, 2014
Rated 5.0 out of 5.0 by Great Value with Friendly Staff The staff was extremely helpful and attentive during our stay. The location is close to the expressway and the hotel is well maintained. Room was neat and clean. Warm breakfast with many choices. April 19, 2014
Rated 5.0 out of 5.0 by Above average this hotel is above average. The décor is great, it was very clean and the staff went out of their way to help me. Thanks for a great stay April 16, 2014
Rated 5.0 out of 5.0 by Great Management By far the best managed hotel I stay at (and I stay at a lot of hotels). They make everybody feel like royalty there. Best staff you will find! April 14, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Will be back, I travel for my job and stay at this hotel a few times through out the year. Will stay here again. Great staff and clean rooms. April 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel I would definitely recommend this hotel for anyone who wishes to stay in this area. Great service and comfortable sleeping. April 9, 2014
Rated 5.0 out of 5.0 Comfortable Bed and Accomodating Staff We where very impressed with the accommodating staff and their friendliness! The beds were excellent and sleep came easy. I will always make this a place to stay when traveling in the area. April 8, 2014
Rated 5.0 out of 5.0 by Thumbs Up with great service !!!!!!!! Excellent location with great check-in personnel. Will stop again. Good breakfast with attentive staff. April 7, 2014
Rated 5.0 out of 5.0 by Solar Meeting Best of the best. Great hotel, awesome staff. HI should send managers from other hotels to learn how to do it right! April 6, 2014
Rated 5.0 out of 5.0 by Great Experience!!!! While traveling to visit family, this was a great location to stop. As someone who travels for work and only stays in hotels that are above standard, this hotel exceeds those expectation. From the initial check-in where the GM shook your hand and called you by name, the hotel experience was excellent. The rooms were clean, the pool area was clean and breakfast in the morning was great for the family. If you are looking for a clean hotel with great service from all of the staff, this is your location. We will be back on our next trip! April 4, 2014
Rated 5.0 out of 5.0 by Great staff Great staff and service . They made us feel very welcome . March 31, 2014
Rated 5.0 out of 5.0 by Great place to stay I Have stayed at the holiday Inn express in franklin key On more than one occasion and every time I stay there it is nothing short of a great experience. The Staff Is Great and very accommodating as to what i needed. I would recommend this hotel to all my family and friends. March 31, 2014
Rated 5.0 out of 5.0 by Engaged Staff I had trouble with the TV in the workout room and the front desk clerk spent time to fix the situaition. I appreciate him getting the problem fixed. March 28, 2014
Rated 5.0 out of 5.0 Excellent and a comfort stay with homely feel I have spent very first time two weeks in Nov 2013 and after that i have visited second time in January for again 10 days almost and it was a great pleasure to say that, it was a excellent stay and I feel like homely. Nice cleanliness, a good comfortable bed for nice sleep, very good staff and I appreciate their courtesy. This place I recommend to stay once and then automatically you will recommend others to feel it once. March 17, 2014
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