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Rated 4.7 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Best overall From the staff, the cleanliness of the room to the breakfast without a doubt the best HiE we have stayed at. March 7, 2014
Rated 5.0 out of 5.0 by Great Staff & Great place to stay for Long Term The staff here makes you feel at home and has Outstanding service. The team here will go out of thier ways to service you for any needs you may want. I am staying for Business for almost a year and I couldn't say one bad thing about the Franklin Holiday Inn Express. Thank you Team! March 7, 2014
Rated 3.0 out of 5.0 by Viaje a seminario. Hola, la experiencia fue de media a buena ya que en la habitación necesitaba mantenimiento. Gracias. March 7, 2014
Rated 5.0 out of 5.0 Heres to my stay at Franklin Ky The staff was great. They were very kind and helpfull. I wouldnt stay anywhere else when in Franklin again February 28, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and the service was great My room was very clean with nice features. (great water pressure). Rooms have digital thermostat which i love. The tv's are modern with good internet. I recommend the oasis southwest grill if you're looking for a local place to eat. I've stayed in a lot of holidays inns and this is a great hotel. February 24, 2014
Rated 5.0 out of 5.0 by good review Very clean and modern room. Hotel staff was very helpful February 23, 2014
Rated 5.0 out of 5.0 by Great service I was there for an extended period of time. Hotel manager and staff couldn't have been any better, they did everything they could to make my stay as comfortable as possible. February 2, 2014
Rated 5.0 out of 5.0 by One of the best Excellent hotel. Very clean and the Staff very nice and we were givin an upgrade which was wonderful as we had had a very tiring trip . The reccomendation for dinner could not have been better. We intend to make this one of out stops every year as we make our way south January 31, 2014
Rated 5.0 out of 5.0 by VERY clean and friendly Check-in staff was accommodating, offered me a bottled water which I thought was nice. Room was very clean!!!!! I would stay here again in a heartbeat, and the bed was comfy too! January 12, 2014
Rated 4.0 out of 5.0 by Great Staff and good experience I have frequented this hotel over the years numerous times and have had a very pleasant experience each time. The staff has always been courteous and taken care of any requests I have had. They provide a decent breakfast in the morning and have some variety day to day. The rooms have always been clean and neat when I arrive and maintained each day. There is a variety of restaurants in the immediate area and some basic shopping centers. Overall, this is a good location to stay if you are in the Portland, Tn. or Franklin, Ky. areas. January 5, 2014
Rated 2.0 out of 5.0 by No microwave, poor Air Conditioning Room was supposed to have a microwave. We were traveling with an infant and the microwave would have been a welcomed addition to the room. Brackets were there but no oven. The AC could not cool the room which was set at 73 degrees upon arrival. Very hot and uncomfortable night in room 228. No recognition of Priority Club members. On the plus side, breakfast the next morning was excellent and plentiful. Staff very friendly. January 5, 2014
Rated 5.0 out of 5.0 by Excellent Stay Staying here for work up to one year and the Staff and Cleaning staff have been the best to make me feel like I am at home. January 3, 2014
Rated 5.0 out of 5.0 by Welcoming Hotel From the initial phone call for information to the checkout, everything and everyone was welcoming at this hotel, even being Christmas Eve. We would have spent more time in the pool if the water and area were warmer, although the kid didn't seem to mind. A truly relaxing and welcoming experience that did not cost a lot. December 28, 2013
Rated 5.0 out of 5.0 by Most comfortable and very accommodating The hospitality is wonderful, definitely staying here in the future. December 23, 2013
Rated 5.0 out of 5.0 by Another great stay I stayed at this hotel for 3 solid months when it first opened so I feel like it's " home ". My last stay was in 2009 , so it had been a while. I was warmly greeted by the manager ( who was new since my last stay) and we had a great chat. Very pleasant and a great sense of humor. My room was fabulous and very clean and comfortable. The morning check- out staff was friendly and inquired about my stay in a very genuine way. I will be back in Franklin next month and will be staying here - for sure! December 19, 2013
Rated 5.0 out of 5.0 by Great stopping point This was a great find for us. Pet friendly, curtious staff, nice rooms and a great stopping point for us traveling between Michigan and South Carolina. We will continue to stay here every trip. December 12, 2013
Rated 5.0 out of 5.0 by Excellent Stay This Holiday Inn Express is by far the best hotel I've stayed in for the money. My family stays here several times a year to visit family in the Franklin area and we are always pleased with our stay. The rooms are very clean & the staff is wonderful. The breakfast is awesome, way more than you'd expect from a free continental breakfast. The beds are fabulous. This stay we actually left a day early and went to stay in Nashville at a hotel that's 2-3 times the cost of this one and supposed to be extremely nice and my husband and I both agreed we won't be doing that again. We liked the Holiday Inn 10 times better than the four star hotel up the road. We will definitely continue to stay here when we visit and would recommend it to others. December 3, 2013
Rated 5.0 out of 5.0 by Great Place to Stay I/we have stopped at HIE in Franklin, KY on several business trips. On our first visit we were checked in by the Property Manager. He informative and helpful. I/we never passed the front desk that the attendant did not speak and most times by name. Each time I/we visit this property the attention to detail by each staff member makes us want to return. They always acknowledge our priority club status and upgrade us to their best available suite, including the Presidential Suite. I/we travel extensively on business (in excess of 100 overnight stays a year) If I/we are traveling in the area we will drive 50+ miles out of our way to stay at this property. November 24, 2013
Rated 5.0 out of 5.0 by Great location and service We greatly appreciated the friendliness of the hotel personnel as well as the quality and cleanliness of the room. The location is perfect for us as a half-way point in the drives back and forth from Michigan to Florida, and the easy access from I-65 is wonderful. We hope to stay with you again quite a few times in the future. B & J November 22, 2013
Rated 5.0 out of 5.0 by Visit to Franklin, KY Best hotel you will find anywhere! Staff is awesome. November 18, 2013
Rated 5.0 out of 5.0 by Excellent Place to Stay This is our first visit at this Holiday Inn. This facility is very nice and a great value. We enjoyed our stay and will choose this hotel again next time we are in the area to visit family. November 6, 2013
Rated 5.0 out of 5.0 by comfortable bed clean facilities was here on a business trip, came in late and left early, but not too early to enjoy the great breakfast. The room was nice size, clean and the beds very comfortable. November 5, 2013
Rated 3.0 out of 5.0 by Not worth the price Eventhough the facility is fairly new, it's not well maintained particularly the bathrooms. October 17, 2013
Rated 4.0 out of 5.0 by Clean and comfortable hotel We definitely enjoyed our stay. The bed was comfortable, room was clean and staff were very pleasant. October 5, 2013
Rated 5.0 out of 5.0 by Outside guys Everything was good at hotel. Only I wonder a few guys were always in front of the hotel entrance and gethered. (smorking and chatting) . They were not hotel guests. Because they did not enter inside. I assume they were employee's friends? Anyway, they are young guys and not professional looking. That was unconfortable and a little scared for me when I needed to go outside and go parking by myself. September 30, 2013
Rated 5.0 out of 5.0 by Awesome hotel You can't beat this place. The best hotel I stay at! September 30, 2013
Rated 4.0 out of 5.0 by comfortable and handicap accessible After 12 hours on the road we stopped for the night and found this to be a very nice hotel. We were put in a handicap room with two queen size beds, lots of space, everything set up for handicap accessible and relaxed. Check-in and check-out were very easy. Breakfast was hot and ready when we got up for an early start to the day. The staff was extremely friendly and helpful. September 29, 2013
Rated 5.0 out of 5.0 by Probably the best hotel in which I've ever stayed... The staff was amazing and so friendly, the accommodations were spacious and clean, we were upgraded to a better room for free: overall, this was probably the best hotel experience I've ever had. Not to mention, it was a great location right outside of Nashville. I will definitely be back to this location. September 25, 2013
Rated 5.0 out of 5.0 by Nice Hotel Stopped on the way home from Florida. Friendly staff and nice pool. Great restaurant nearby, The Oasis, recommended by the desk clerk. September 9, 2013
Rated 5.0 out of 5.0 by A great place to stay. Will be back on future trips to the area. Can walk next door to Sol Azteca. August 25, 2013
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