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Rated 4.7 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Probably the best hotel in which I've ever stayed... The staff was amazing and so friendly, the accommodations were spacious and clean, we were upgraded to a better room for free: overall, this was probably the best hotel experience I've ever had. Not to mention, it was a great location right outside of Nashville. I will definitely be back to this location. September 25, 2013
Rated 5.0 out of 5.0 by Nice Hotel Stopped on the way home from Florida. Friendly staff and nice pool. Great restaurant nearby, The Oasis, recommended by the desk clerk. September 9, 2013
Rated 5.0 out of 5.0 by A great place to stay. Will be back on future trips to the area. Can walk next door to Sol Azteca. August 25, 2013
Rated 5.0 out of 5.0 by Fabulous staff In town for a funeral with reservations at another hotel which was awful. Switched the entire block of rooms and were delighted with the service, accommodations, etc. The front desk staff was phenomenal and the rest were fabulous. August 23, 2013
Rated 5.0 out of 5.0 by wonderful We love this hotel. We have stayed here every weekend for the past month or so, while working in Russellville. Hotel is new and clean. Staff is very friendly. Free hot breakfast a plus. The coffee is the best ever tasted. Highly recommend this hotel. 30 mins from Nashville. What more could you ask for. August 20, 2013
Rated 5.0 out of 5.0 by By far the best hotel I stay at. This should be a training facility for how to run a hotel August 18, 2013
Rated 5.0 out of 5.0 by Late night stop after long drive My son and I were traveling home to Ohio from Houston and arrived around 3:00 AM. The young man at the desk was very accommodating and with out late arrival offered us a discount on our room and when we came back in even upgraded us to a suite. We have NEVER had a problem with HIE. Good breakfast (though they ran out of your excellent cinnamon rolls! haha) and an excellent staff all the way around. Don't know if we will ever be in Franklin, KY again but wouldn't hesitate to stay again. We always look to stay at a HIE if we can! August 15, 2013
Rated 5.0 out of 5.0 by Very good value friendly staff - highly recommended Very clean, like new, quiet, and very friendly staff. We arrived late, without reservations, but receptionist Sally made all efforts to accommodate us and our dear Sophie the dachshund. We are members of this hotel network, but we are not shy to spot and complain about bad services. You will not be sorry to stay at this hotel... August 9, 2013
Rated 4.0 out of 5.0 by Very clean & great staff The service and room were both excellent. Don't try to find this hotel on your GPS as the street is new. The breakfast was a little disappointing but other wise, I would hightly recommend this as a pleasant stop during your travels. Nice pool and yummy cookies/coffee available. July 27, 2013
Rated 5.0 out of 5.0 by Clean, quiet, excellent staff Stayed with our 2 children. Pool is very large and well kept. Rooms are new, large and very clean. Non smoking which is excellent. Breakfast was good and the staff helpful and friendly. Only 50 minutes to Mammoth Cave N.P. which is amazing. I highly recommend this hotel. July 23, 2013
Rated 5.0 out of 5.0 by must get better staff needs to try a little harder to make guest feel welcome July 13, 2013
Rated 5.0 out of 5.0 by An excellent stay! I enjoyed the professional and courteous staff, comfortable bedding and plenty of space in the room. I would recommend this Hotel to anyone in need of a place to stay in the Franklin, KY area. July 13, 2013
Rated 3.0 out of 5.0 by Franklin, KY - Review The room was in good shape and very comfortable for a family of 4 with older kids (Young Adults). Breakfest was good with a basic selection (could use more selection with breakfest items). The check-in experience was very poor by the evening attendent, felt as thought I was being held hostsage to a corporate standard on what is an adult and being charge extra fees for 17 year old at 10 dollara each. I will not use this Holiday Inn Express in the future. I travel all the time with my family and this was the first time I have every been treated the way I was at a Holiday IN Express. July 5, 2013
Rated 5.0 out of 5.0 by Franklin/Portland Trip This is the property HI Express operates. I stay at HI and HI Expresses all over the place and none compare to this one. June 4, 2013
Rated 5.0 out of 5.0 by Best Holliday Inn Express anywhere This is the best Holiday Inn Express we have ever stayed in and we do stay in lots of them. Wonderful room and even better staff, thank you May 1, 2013
Rated 2.0 out of 5.0 by Numerous Cars Broken Into Use caution when deciding to stay in Franklin KY as the night we were there numerous cars of guests parked right in front of this property were broken into and similar break ins were reported at other nearby properties. I liked this hotel. I like Holiday Inn, but I won't stay in this town again and you should not either. April 5, 2013
Rated 5.0 out of 5.0 by Clean Suite My family of six stayed over on a Friday night. The suite was clean and comfortable. The pool was larger than other Inns we've visited. Although breakfast didn't start until 7:00 a.m. on Sat,. we were able to grab bagels, bananas, muffins, and yogurt as we left at 6:15 a.m. We will definitely stay here again next time. Angela at the front desk was very friendly and helpful! April 4, 2013
Rated 5.0 out of 5.0 by Great overnight stop! We arrived after a 10 hour drive and were very pleased with the accomodations. Location was excellent with easy access off of I-65. Our room was very comfortable and away from the Spring Breakers as requested in reservation. There were several choices for dinner nearby. We will definitely stay at the Holiday Inn Express Frankfort on our next trip south. April 4, 2013
Rated 5.0 out of 5.0 by Great experience I can honestly say that we had a great experience at this Holiday Inn Express in Franklin, KY. I have never stayed in a HIE before but because of our experience at this one we will put it on our list or hotel chains. If you are staying in the area certainly put this location on the top of your list. The staff was great, rooms and hotel was great and the location is very convenient when traveling. March 29, 2013
Rated 5.0 out of 5.0 by Awesome service This hotel has the recipe for a great guest experience. this should be a model for all Holiday Inn locations. March 28, 2013
Rated 4.0 out of 5.0 by Friendly& relaxing Friendly staff and very helpful . Comfy bed and room. Recommended a nice choice of eateries. Would stop again. March 27, 2013
Rated 5.0 out of 5.0 by Very nice property We stayed at this hotel on our way back from Florida. The building is in very good condition and I would consider to be above average for the hotels in the area. The room and furnishings were all like new. The staff helped make the stay even more enjoyable. Thanks. March 23, 2013
Rated 4.0 out of 5.0 by One night stay. This hotel is very clean and it is very easy to relax and enjoy the evening and the night here! We usually stay here a couple times a year. We can always look forward to, and count on this hotel to be comfortable after a long drive, and they haven't failed us yet. Thank you! March 12, 2013
Rated 5.0 out of 5.0 by Owner and staff We had a small issue with our room when we arrived at night and the manager on duty and staff were very attentive. The owner of this Holiday Inn came in to ensure that everything was fine. My husband and I feel that we received the ultimate of service and would recommend this hotel anytime and will certainly return if we are in the area. March 12, 2013
Rated 5.0 out of 5.0 by Just Perfect Everything is clean, nice just what you hope for when on the road. Most free hotel breakfast bars I skip, this one is just delightful, even a robot that makes fresh pancakes! March 8, 2013
Rated 5.0 out of 5.0 by Very nice room and staff Our room was great and staff was very nice to let us store a couple of bicycles in the strorage room in the storage room overnight. We appreciate their helpfulness and hospitality. Also, the breakfast was great. Thanks for a good stay. March 6, 2013
Rated 4.0 out of 5.0 by Random stop for the night After a very long day driving in bad weather I chose this hotel to stop for the night. I travel for business and stay at Holiday Inn's quite a lot. This was a pretty nice one. The only issue I had was with the single cup coffee maker in the room. I absolutely hate them as they make a mess when they brew and you can't adjust the strength of the coffee. Other than my frustration with the coffee pot, it was a good experience and I might stay there again when through that area. March 5, 2013
Rated 4.0 out of 5.0 by Good enough Nice place and clean. We needed a place while traveling up north and this served the purpose. Breakfast was excellent just wish it started earlier than 7am on weekends. February 24, 2013
Rated 4.0 out of 5.0 by Nice Holiday Inn Express This hotel is right off of I-65 and there are two restaurants within walking distance, as well as a McDonalds within sight. The Sol Azteca restaurant gives you a discount on your order if your show them your room key. My wife and I stopped here on our way to Florida. I was greeted warmly at check-in and given a room upgrade to a suite due to my Platinum Priority Club status. This is the first hotel where I've had this done without asking for an upgrade. All of the staff at the hotel were helpful and friendly. The suite was a large room with a small sink and a microwave in the kitchen area. The room was very clean and quiet. The bed was a little too firm for my liking. The shower had a good strong spray. There were soft bath towels, except for one that I put to the side. Also, the bathroom had an exhaust fan which seems to be rare these days. We had a problem with the TV having sound on only one station, but the front desk person came to our room within 5 minutes and resolved the problem so we could watch the show we were interested in seeing. February 11, 2013
Rated 5.0 out of 5.0 by Awesome Staff.Great Room. The people at the front desk,as well as the breakfast hostess and maintanence man were all very professional, helpful and a joy to talk with.Thanks for the great stay!! February 7, 2013
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