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Rated 4.1 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Nice relaxing clean stay Everything about this hotel was very nice. The only turnoff for me was the construction driving into the property. Did not give a good impression but it was no fault of the Holiday Inn. August 13, 2014
Rated 5.0 out of 5.0 by Good Value Stayed here for nearby conference. Staff is very friendly, room is comfortable, and breakfast very good. A good value for the money! August 12, 2014
Rated 5.0 out of 5.0 by relaxing and relaxing "giggles" at front desk was great, room excellently remodelled. For me better pillows would be better,overall better than good. nestor,metuchen,nj. August 12, 2014
Rated 1.0 out of 5.0 by More Staff Training Needed More training is needed at Frazer-Malvern Without going into a great amount of detail, the desk staff at check-in mis-handled my check-in, she did not have my IHG Rewards number, did not know how to find it, and generally lacked basic customer service skills. My experience at check-out was similar. Contrast this with my next nights reservation at the Holiday Inn Express in Hagerstown, MD were I was immediately recognized as an IHG member by a friendly and welcoming staff. In my opinion the HIE at Frazer-Malvern is a very poor example of the HIE brand and needs to be brought up to the standard customers expect. I hope that corrections are made. However, I forwarded my detailed concerns to IHG customer service who forwarded them on to hotel management. I have yet to hear from hotel management so I have little hope that corrections will be made. August 5, 2014
Rated 1.0 out of 5.0 by More Staff Training Needed More training is needed at Frazer-Malvern Without going into a great amount of detail, the desk staff at check-in mis-handled my check-in, she did not have my IHG Rewards number, did not know how to find it, and generally lacked basic customer service skills. My experience at check-out was similar. Contrast this with my next nights reservation at the Holiday Inn Express in Hagerstown, MD were I was immediately recognized as an IHG member by a friendly and welcoming staff. In my opinion the HIE at Frazer-Malvern is a very poor example of the HIE brand and needs to be brought up to the standard customers expect. I hope that corrections are made. However, I forwarded my detailed concerns to IHG customer service who forwarded them on to hotel management. I have yet to hear from hotel management so I have little hope that corrections will be made. August 5, 2014
Rated 5.0 out of 5.0 by pleasant stay We had a very pleasant stay in this hotel, located in a quiet little town of Malvern. Courteous and friendly staff. Clean rooms and great breakfast buffet! August 4, 2014
Rated 3.0 out of 5.0 by Convenient Location was good for the business travel and dining. July 29, 2014
Rated 4.0 out of 5.0 by great room and good breakfast it is a fine place for a quick stay over. The place is clean July 24, 2014
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