Rated 4.4 out of 5 by 82
Rated 3.0 out of 5.0 by BestPoolView Fairly new
As it is fairly new, everything appears to be clean.
1) Better healthy breakfast: hot oatmeal and mixed fruit
2) Change the misleading name for charge of "room with a view" to something like "pool view". I paid for "with a view" and surprised to get the "pool view". At the end of my trip, i noticed there might be a real room with "a view" but it was too late to change.
3) more breakfast tables as it was too crowded on thanksgiving day
4) shower hot water lasted only a short time. Need a bigger water heater. I was freezing after washing my hair
December 5, 2013
Rated 5.0 out of 5.0 by InadvertentTraveler Nice Trip
The room was clean and spacious. The staff was friendly and efficient. The complimentary breakfast was very nice. An altogether excellent experience.
December 4, 2013
Rated 5.0 out of 5.0 by jbfeagle Great Hotel in Fredericksburg
This was our second stay in two months, returning for the busy Thanksgiving weekend shopping. We booked the double suite, great room for a family. The staff was attentive, however did not recognize my Platinum IHG membership. This was strange since it was recognized in October. No reason for an upgrade since I already had the suite. The breakfast is one of the best I've seen at an Express. Despite the rush and high number of guests, the staff was out in force keeping up with the demand. The manager makes her rounds during breakfast, acknowledging each guest and making sure their stay was up to her standards. The staff is always smiling and pleasant.....a sign of excellent leadership and management, something all to rare. I know most prefer the B&B scene in this town, but if you're looking for that hotel in.....this one is tough to beat. We're still looking to return in warmer weather to enjoy that awesome outdoor pool!
December 3, 2013