Rated 4.6 out of 5 by 133
Rated 5.0 out of 5.0 by Cortana25 Great Service and very comfortable.
During our visit to Enchanted Rock during the weekend of September 14, 2013, we had the opportunity to spend the night in this wonderful hotel. All staff members were friendly and very professional, the room was very clean and loved the breakfast. We were so pleased and grateful that one of the desk staff member, sorry, forgot his name but he was working on the night of September the 14; we forgot to buy a wine opener while in town and wanted to enjoy our newly acquire bottle , he was so nice and went to his car to get his wine opener and lend it to us. That was so nice of him. From now on, it will be Holiday Inn for us when traveling.
September 19, 2013
Rated 5.0 out of 5.0 by JD14 One of the best
I travel a lot in my career and stay in a lot of hotels. This hotel was one of the best I have ever stayed in. It was clean, with modern and updated rooms, a very comfortable bed, and best of all, the beautiful pool area. But it is the little details that made the difference, from a friendly, attentive staff, right down to having softened water! I will definitely choose this hotel every time I am in the Hill Country!
September 14, 2013
Rated 5.0 out of 5.0 by JohnADoe Awesome Weekend Vacation
This property is a great place to hang your hat and chill by the pool or walk to Main street & people watch while shopping.
Good clean spacious rooms!
House keeping is very helpful & flexible
I look forward to our next visit ~
September 6, 2013
Rated 5.0 out of 5.0 by KJ69 Great Pool
This property has the BEST pool and pool area of any Holiday Inn Express or Holiday Inn for that matter that I have ever stayed at. I recommend this property to anyone and everyone.
September 3, 2013
Rated 5.0 out of 5.0 by Damonica Hill Country Oasis
From the check in, to the seamless checkout, this was an exceptional experience. The hotel is hands down best in Fredricksburg. We will return and enjoy the amenities again in the near future. Thank you HIE!!
September 1, 2013
Rated 5.0 out of 5.0 by LS28 A Great Place to Stay
Beautiful pool area, very clean rooms, friendly staff, and comfortable room.
August 28, 2013
Rated 1.0 out of 5.0 by TXTourist What a disappointment ....
We went away for a romantic weekend - as we pulled up we saw big balconies overlooking the pool area - we paid extra to ensure a room with this feature - when we got to the room we found a cave with a small single door leading out to what was supposed to be the balcony - my husband stepped out to find a closet shaped area with one chair and an opening that only one person could stand in – then – he was covered up in smoke from the person on the balcony in the next room – so much for a 100% non-smoking hotel. Later that night we noticed the thermostat display light wouldn't turn off so all night we had a six inch square blue spotlight shining at our pillows from two feet away. Beware – if you stay here reject room 210 - very unpleasant experience.
August 23, 2013
Rated 3.0 out of 5.0 by Jeline Location
We only stayed for one night just to experience Fredricksburg. The hotel is 2 blocks away from Main St, so in a way it is convenient. It's your typical Holiday Inn Express, nothing special. We stayed in Room 215. I woke up at 2:30 in the morning because I was bitten by something, turned on the light and saw fire ants. The night stand had fire ants crawling and we did not have any food in the room. There were also fire ants in the bathroom. The person on duty transferred us to another room...took me awhile to sleep. No major damage except for a tube of cortisone cream.
August 21, 2013
Rated 5.0 out of 5.0 by NeftyG Awesome Hotel
Great place to stay! The room was very clean with a new like feeling. The pool is AWESOME!! It felt like a resort. Great place for a family.
August 21, 2013
Rated 5.0 out of 5.0 by KrisM99 Excellent Pool, and great location
We had an outstanding stay with one issue. They doors literally SLAM shut. Doesn't sound bad, and I am not one that is picky, but for those early risers staying next to you, you will see what I mean. I absolutely love the pool, and the location. The breakfast was very typical of an Express hotel. Only concern is for the hotel to slow the doors down when they shut. I am not kidding when I say that they slam. We woke up a 5:45, 5:47, 5:50. 6:00 and so forth with everyone leaving there room. We do a ton of traveling and this was a huge issue.
August 20, 2013
Rated 5.0 out of 5.0 by BusyMominWestTexas EXCELLENT for families!
Holiday Inn Express Inn and Suites in Fredericksburg, Tx is a wonderful place to take your family. We joined my sister and her family and it was perfect for what we were looking for. We had a 2 queen bed suite, (had a small eating area with a love seat and chair) which was just right for our family of four. The swimming pool and courtyard are the mainstay of this hotel. We have a 13 and 9 year old and they loved the pool with the lazy river, water slides, grotto, and hot tub. We had come from San Antonio and a recent trip to SeaWorld and wished we had just come to this oasis in the hill country, I am a little disappointed in the cost for the weekend, was more than we normally spend, but the amenities do help with the price. We will be visiting again, hopefully soon! Thank you!
August 17, 2013
Rated 5.0 out of 5.0 by ClarkSA Oustanding quality hotel! Our family had a blast!
Not only was the hotel quality outstanding (neat, clean, new, comfortable, great deco, luxurious, soft pillows and linens, plush towels), it was also family friendly! The pool is resort style and the kids really enjoyed the slides, fountains, and shallow wading areas. Plenty of lounging chairs and excellently maintained grounds adds to their efforts to impress! Complimentary breakfast provided great variety of choices. It seems that they thought of everything a guest would expect! It was a near perfect Hotel with a near perfect stay! Only complaint about our stay was that our room was on the first floor near the side entrance so we could hear all the boisterous late comers as they strolled in from their night out in town. Seems that some people need reminders posted about hotel courtesy. Also, during our stay, both pool slides were open because a life guard was on post, but on the day we were leaving...the smaller slide was closed because the lifeguard didn't show. I don't know that our kids would have enjoyed the pool as much if we had shown up on a day that the slide was closed. Aside from that, we had a great time!
August 16, 2013
Rated 5.0 out of 5.0 by Sandy4us Vert comfortable bed
These had to be the most comfortable beds my husband and I have experienced in a hotel, including those at The Boardwalk resort at Disneyworld! The room was well appointed and in the bathroom there were plenty of towels provided, unlike the stinginess of 2 towels for 2 people per night.
August 9, 2013
Rated 4.0 out of 5.0 by KVRLVN It's All About the Pool
We wanted a place that we could drive to celebrate our 13th wedding anniversary. I searched on-line and found the Holiday Inn Express and Suites in Fredericksburg, TX. The photos of the pool were amazing and it was only a 4 hour drive, so we decided to stay there.
We got a late start so arrived around 6pm. I had booked a king room on Holiday Inn’s web-site as all the online booking sites showed the hotel as “unavailable”. Be aware, that their site does not give a good description of the room categories or room locations. When we checked in they gave us a 1st floor room that has a picture window with a view of the pool. Room 120. I asked if we could get a room with a balcony over looking the pool instead and they stated we could for the price difference of the two room categories. In other words, no free upgrades. We decided to stick with the original room. We went to room 120. It was nicely updated with a king bed, small kitchenette with refrigerator, microwave, coffee maker and sink. The room had a large picture window with a view of the pool. I have to say the design of the bottom floor pool rooms are a major flaw. Instead of a picture window, they really should have installed a door that opens directly to the pool and a patio. After looking at this room, we decided we really wanted the outside space of a balcony room and returned to the front desk. We paid the $200 difference to get a balcony room. In hindsight this was a HUGE mistake. They gave us room 228 on the second floor. The balcony to this room is directly next to all the mechanical equipment that operates the pool, which is very LOUD. So loud that the balcony was completely unusable. No way could anyone sit on that balcony and relax or hold a conversation. I returned to the front desk to request another room, but was advised there was nothing else available. I asked if the mechanics to the pool stayed on all the time and was told they were turned off at 11:30pm and turned back on at 6:00am. I was quite miffed we paid an extra $200 for an amenity we were not going to get to use and the front desk staff could care less. We were staying a Tuesday through Friday and during our time there, we saw a handful of people, so I doubt very seriously that the hotel didn’t have another room available. Since DH was very tired after the long drive, we decided to chalk it up to experience and I sent a complaint letter to the main office. Room 120 and Room 228 were exactly the same in configuration except the picture window and the balcony.
Since the hotel was newly refurbished, the overwhelming smell of paint and new carpeting was very strong, which we never got used to. On Thursday, we lost the Wi-Fi connection and it didn’t come back on before we checked out Friday. Also, the Direct TV went out Friday morning and we were told that Time Warner Cable was in the process of fixing it. It did not come back on before we had to check out.
The hotel offers a complimentary breakfast in the lobby. All the typical breakfast items as well as biscuits, sausage gravy, bacon and ham. It was decent for complimentary, but I wouldn’t make a huge effort to eat there every morning.
The best feature of the hotel is definitely the pool. We spent Thursday afternoon at the pool. We actually had the entire pool to ourselves for about 2 hours. At 3:00pm, then other guests started showing up. If this pool had a swim up bar, it would be very comparable to resorts we have been to in Mexico and the Caribbean. Really, the pool is the only reason to stay there. I definitely would avoid staying on a Friday or Saturday since I’m sure that’s when they get most of their customers and the pool will probably be too crowded to enjoy. I would probably stay here again, but only for the use of the pool. I would first look around for anything comparable before booking here again.
August 1, 2013
Rated 5.0 out of 5.0 by Channelcat Best in Texas Award?
I have stayed at MANY Holiday Inn Expresses throughout Texas. We have driven by the one in Fredericksburg on multiple occasions and my wife always commented that it looked really nice and we should stay there someday. We finally got the opportunity and we certainly were NOT disappointed. The Courtyard and Pool was hands down the BEST I have ever experienced at a HIE. The rest of the Hotel was as nice as they come for the most part and the staff was excellent. I highly recommend this Hotel. Best HIE I have ever stayed in.
July 31, 2013
Rated 5.0 out of 5.0 by ShelleyG Fantastic Stay
The pool area was gorgeous. Arrived at 2:30 and room was already cleaned and available. Front desk folks were very friendly and helpful. Not a single compliant. Beautiful, new. and very clean.
July 31, 2013
Rated 5.0 out of 5.0 by Mot84 Great pool, really expensive
The pool was fantastic, like a resort. The price for the room was excessive. The room was nice but nothing special. The staff was friendly. The breakfast had good hot food, but the only fruit was bananas.
July 26, 2013
Rated 5.0 out of 5.0 by Pann Only complaint do not like high beds.
Staff was very friendly and helpful. Has to leave early as husband was ill. Front was so kind and offering assistance.. Would stay here again.
July 22, 2013
Rated 5.0 out of 5.0 by Jprada Clean and comfortable stay
This hotel is right off of the main street. Great location. Very clean and comfortable. Very friendly and professional staff. My family and I really enjoyed the pool. Enjoyed our stay and hope to be back soon!
July 19, 2013
Rated 5.0 out of 5.0 by Cowboy2mom "Best Hotel we have EVER stayed in." 8 Year old Son
This was a great hotel in a great town, I only wish we could have stayed longer! The pool was great and our 2 boys (ages 9 and 12) had a great time on the slides and with the other children.
We will definitely book this hotel next time. We have absolutely nothing bad to say! Staff was wonderful and the hotel and pool were clean!
July 11, 2013
Rated 5.0 out of 5.0 by divahair Great Pool!
My only constructive complaint was that our room was not quite ready for us when we got there and the front desk person could have had just a little bit more personality, but he was effective in getting us taken care of. But in all the hotel was very nice and the grounds were great and the pool was awesome. Then crew that came on the next morning was also super kind and friendly. Will be back again before the end of the summer to take my daughter this time to enjoy the pool.
July 6, 2013
Rated 2.0 out of 5.0 by wojor Rooms not ready for check-in
Check in is at 3pm. We arrived a little early and understandably, the room was not ready. We were told the room would be ready in an hour. We returned around 3:45 and were told the room was not ready and we would be added to the wait list. ( wait list for check-in ?????) we asked the clerk what the problem was and she became extremely upset. Stated that she can't take all the stress. We asked to speak with the manager and were told he was not available. We red idea to wait by the pool and noticed a gentleman in business attire with a Holidat Inn name tag. My wife asked if he was the manager and he very rudely stated "no" and walked off. Finally, after over 2 hours of waiting, our room was ready. We paid a lot of money for a room that we were not able to fully enjoy. I feel cheated. The only compensation offered was have a cookie and a very weak apology. If I check out hours late, I am charged for the time, but if your room isn't ready and you get checked in hours late, you get a cookie!!! Great place to stay but the staff needs training in customer service skills.
June 30, 2013
Rated 5.0 out of 5.0 by FishmansLady Nice vacation
Nice clean room with comfortable beds. Complimentary breakfast was good with plenty of choices. Coffee was excellent! The only unpleasantness was that the folks staying in the room above ours don't know the meaning of stealthy walking. Guess they've never hunted!
June 29, 2013
Rated 1.0 out of 5.0 by crimsonlove Would NOT Recommend Staying Here
We stayed at this hotel because we heard it was very nice. It was actually very poor. We arrived at 5:30pm on a Friday and our room was not ready yet. They moved us into another room that smelled like dog urine. Manager was rude and did not accommodate. He suggested that we leave the hotel and stay somewhere else. Terrible place to stay in Fredericksburg.
June 24, 2013
Rated 4.0 out of 5.0 by parker07 Price of rooms was to expensive. My family has stayed at a lot of Holiday Inn Express hotels and this is much more expensive than we usually pay.
There was no discount for state employees as we have found in all other Holiday Inns.
June 23, 2013
Rated 1.0 out of 5.0 by mbecton Bad Management
I would not stay at this location again. The management changed my reservation I had for over a month and then lied about it and blamed Corporate Holiday Inn.
June 14, 2013
Rated 5.0 out of 5.0 by kinger13 exellent hotel in good location
on arrival we could see that the hotel was newly built and was to a high standard . our room was spacious and well appointed with a view over the pool .the staff were very helpful and polite giving us good ideas for sightseeing and eating out. a bonus was the free parking.altogether a very enjoyable stay.
June 12, 2013
Rated 2.0 out of 5.0 by Stu88 not really aceptable
I travel often for business and in this case for vacation. the cable on the tv had glitches. it did not match the menu for the channels.
the room was not made up the second day. When I called the desk I was told that they had gone for the day....3 pm. I asked why they did not touch the room. Answer was we had the do not disturb sign on. We did until 1015 when we went out. Staff did bring up clean towels at 4 pm at our request. You will not survive with this type of attitude
June 6, 2013
Rated 5.0 out of 5.0 by SUSIEQ54 HANDICAP ACCESSIBLE ROOM
THE ROOM WAS VERY NICE AND THE BATHROOM DEFINITELY HANDICAP ACCESSIBLE. THE ONLY PROBLEM WAS THAT THE BEDS WERE TOO HIGH TO TRANSFER ONTO FROM A WHEELCHAIR. WHEN THE FRONT DESK WAS TOLD ABOUT THIS PROBLEM THEY CONTACTED THE MANAGER AND HE CAME TO THE ROOM AND REMOVED THE BOTTOM PART OF THE STAND THAT THE MATTRESS WAS ON TO MAKE THE BED LOWER. THIS SOLVED THE PROBLEM. EVERYONE WAS VERY NICE AND HELPFUL IN SOLVING THE PROBLEM AND MAKING THE VISIT TO FREDERICKSBURG A PLEASANT ONE.
June 2, 2013
Rated 3.0 out of 5.0 by Ohpixie The bed was too high for short people
My bed was comfortable, once I was able to get up onto it. It was definitely much higher than any other hotel bed I've ever slept in. The bed linens were comfortable and clean. The pool area was attractivelly lit and clean. The extra sink w/microwave and refrig were very useful, also. I needed directions to a pharmacy and received accurate ones at the front desk.
May 24, 2013