Rated 2.0 out of 5.0 by Beng68 Comfort Level
I had several issues with this hotel:
1. I was not recognized as a priority club member
2. Although I advised the clerk that my stay was to be for 2 weeks and needed a quiet location, I was placed on the freeway side of the hotel and also on the same side as the hotel reserved for semi-truck parking.
3. Semi-trucks leaving the hotel early would start their trucks as early as 4 a.m. in the morning and allow their trucks to "Warm up" often times for over an hour. I could not sleep and I am sure the entire east side of the hotel could not either. That side of the hotel was also the freeway side of the hotel and so in addition to Semi-trucks, I would have to hear the hundreds of other trucks at a major intersection which is about 100 yards away. If you have ever heard a semi stopped at a red light and then get the green light you know what I am talking about.
3. While the room was kept very clean, not getting sleep was a major factor for me. The exterior traffic noise comes right through the windows.
4. After a week of getting little sleep I asked to be moved to a quieter room and the staff willingly cooperated.
April 10, 2013
Rated 4.0 out of 5.0 by Napier Good Hotel
Nice indoor heated pool. Not a lot of good places to eat, but there are places near by. Parking is a bit of a problem, but not too bad.
April 3, 2013
Rated 4.0 out of 5.0 by Mikey2213 good value
A much better value than HIE that was 20 miles closer to Wash and $30 more a night
April 2, 2013
Rated 3.0 out of 5.0 by Hmdown Poor staff experience
First thing was I was not recognized as a priorityclub member not to mention a platinum club member. I was under the impression HIE recognized loyal members. I was even told I couldn't use the luggage carrier less I bought it back to the front desk. The only good experience that is worth mentioning was the made service. Outstanding job. Again the staff was far below the HIE standards I'm use to seeing.
March 18, 2013
Rated 3.0 out of 5.0 by ginger1 noisy bathroom fan, was not recognized as priority club member had to remind clerk for bottle of water
nice location but very noisy bathroom fan and failure to recognized a ptiority member, breakfast was short of the other two holiday inns i stay in on this trip
March 16, 2013
Rated 1.0 out of 5.0 by Tyler3 Select a different hotel when visiting Fredericksburg
Can't speak about the entire staff but the front desk was not attentive. Upon arrival; the recognition for being a Gold Member was free wifi and other perks you would receive without being a Priority Club member The front desk employees were engaged on line and in their conversation amongst themselves,we were clearly a burden. Every question received a roll of the eyes and a sigh. They were unable to give us any information regarding the local attractions from the flyers in the lobby. Truly, I felt sorry for their lack of education regarding their city and work ethic. Later that night my toilet became plugged, the front desk informed me that maintenance had already left so they brought me a plunger and told me to leave it by the toilet when I was finished. After all this I would be hard pressed to find anything nice to say.
March 13, 2013
Rated 5.0 out of 5.0 by Jamie205 Clean
Upon arrival girl behind desk very friendly and helpful when asked where to go for dinner and took her time with the directions.
Felt safe in building, all entry ways locked, had to use key to get in.
In the morning went down to the breakfast. Very impressed, had the eggs, sausage and did try the pancakes. Wish I had a pancake machine for my home.
March 10, 2013
Rated 5.0 out of 5.0 by Tom22 solid hotel
excellent value - nice breakfast area - free coffee in lobby was a nice plus - decent restaurant right next door - easy check-in and check out - decent size room and bathroom -
March 7, 2013
Rated 4.0 out of 5.0 use Fabric softener
They hotel is one of the nicest HI Express I've stayed at. Every thing is as expected, but you can scratch yourself using their extremely hard towels. Please tell them to USE FABRIC SOFTENER. I have told them numerous times.
March 2, 2013
Rated 3.0 out of 5.0 by Readyhen Noisy
We stayed here on our way home from Florida. Preston, front desk , greeted us in a very friendly way. I asked for a quiet room. The room was very nice, however it was not quiet. We heard the people in the room next to ours. We heard trucks from the main road all night and the garbage truck was there to empty the garbage at 3:30 am. It was a terrible noise right outside our window. We couldn't really fall back to a good sleep after that, so our ride home the next 10 hours were truly tired ones. Not sure if I would stay here again even though I'm a priority club member.
March 1, 2013
Rated 5.0 out of 5.0 by Feet Great choice in Fredericksburg, VA
Great location...please don't let my poor breakfast review stop anyone from staying here. The facility and staff are excellent.
Now I'm irritated they need a nickname to write this review....
Don't stay here
February 27, 2013
Rated 4.0 out of 5.0 by Tcotraveler Just one night
My wife and I stayed one night and had no complaints. I do believe all The Holiday Inn Expresses should try to vary their breakfast menus. They seem to always be the same over and over. However at least you know what to expect.
February 11, 2013
Rated 4.0 out of 5.0 by Vacationeer Fredericksburg, Va
convenient and clean stop en route with a comfortable room and good amenities
February 11, 2013
Rated 5.0 out of 5.0 by duster331 Beautiful room
It was in the top 10 if not the top Holiday Inn Express I ever stayed at. Thank you!!
February 2, 2013
Rated 5.0 out of 5.0 by DonfromKazoo Top Notch
Great place, unfortunately I got in late and left early so I didn't get to enjoy the stay as much as I would have liked to, but it was quiet and I slept like a baby. Room was very clean which is one of my hang ups and people at the front desk had me checked in a heading to my room in less than three minutes. I would definitely recommend this Holiday Inn Express.
January 17, 2013
Rated 5.0 out of 5.0 by searchg Comfortable bed and clean accomodations
Would definitely stay there again, room was appealing, bed was comfortable accommodations were excellent
January 9, 2013
Rated 5.0 out of 5.0 by nm240 Nice Stay
Our rooms were clean and spacious, and all linen was fresh. However, the bathroom counter was quite high, and there were no towel racks. No less, we arrived late at night, after reserving the room for four, yet we were shorted one bath towel. Because it was late and we were tired, we didn't bother calling the desk.
The continental breakfast was outstanding; the room was large, and there was a large number of choices. The food was very well prepared.
We could hear traffic from the nearby highway, but it wasn't overly distracting.
January 4, 2013
Rated 3.0 out of 5.0 by JackC Newer property
Overall, the hotel was comfortable, clean, and with a great location. My main reason for a mid-level rating was the staff. I really enjoy staying at most every IHG property, since i travel for business and am an Platinum Ambassador member. The small perks are nice and usually make the stay memorable for me. This time - zilch. No room upgrade, no bottled water, no paper, no popcorn, etc. There were also no parking spots available, so we were directed to park in a lot that clearly said "no hotel parking, towing enforced"...which felt odd, needless to say. We weren't towed but the whole experience was just pretty lackluster, and certainly not the norm.
No complaints with the room, just a request to train the staff a bit more on acknowledging your best customers - the small things really do go a long way.
January 4, 2013
Rated 5.0 out of 5.0 by Pete48184 Clean, neat, comfortable.Nice staff
What you want in a place. They do a great job in making you comfortable
January 3, 2013
Rated 5.0 out of 5.0 by WWMD Nice break from I95!
This Holiday Inn Express, like most that we have visited, was like an oasis after a day of highway travel and a plane ride! We would highly recommend it for travelers going North or South on I95! You will enjoy a hearty breakfast and a very peaceful night at a lovely hotel.
January 3, 2013
Rated 4.0 out of 5.0 by doreenf Clean, comfortable and affordable.
Our recent stay at your hotel was wonderful. The room was spacious, clean and the bed was crisp and comfortable. My husband and I are planning another trip to the area in the spring and will definitely be booking our stay with this hotel again. Thank you for your hospitality and friendly guest service.
January 2, 2013
Rated 5.0 out of 5.0 by whynot3 A very comfortable night
Best designed rooms of any HIExpress I have stayed at. Comfortable and pleasant.
January 2, 2013
Rated 5.0 out of 5.0 by tad021478 Stay here
Hands down when I'm in the area..... This is my hotel of choice!!!!
December 16, 2012
Rated 5.0 out of 5.0 by Bert21 Great service and value
I arrived and received prompt attention. The room met all expectations. I was able to relax and the facility met my expectations. The complementary breakfast is a real plus, and the menu presents selections for almost every taste. The staff was quite helpful and friendly.
December 12, 2012
Rated 1.0 out of 5.0 by Gunner2120 Horrible experience
As a Holiday Inn Platinum member, I have come to enjoy most HIE hotels, however, I must say this one has to be the worst! You can hear water running from other rooms, your neighbor talking and not yelling, doors closing. Other than one or two of the staff members, the staff was rude and not friendly at all. Housekeepers making calls from my room and I was charged for them. I would recommend driving to the next HIE or finding another hotel overall.
December 7, 2012
Rated 2.0 out of 5.0 by fwe617 Fredericksburg
The eggs served used a cheese sauce that was very unpleasing. it tasted like it was mixed with mayo.
There was construction going on on the first floor. it was so load while you were on the first floor hearing protection was needed. I would have brought mine if I had known.
December 3, 2012
Rated 5.0 out of 5.0 by sammy73 comfortable, very good breakfast.
will return. may stay longer to visit the area.
this is one of the best HIExpress stops we make twice a year!
November 23, 2012
Rated 4.0 out of 5.0 by julystar07 Fredericksburg HIExpress
Comfortable, quiet room. Clean and good lighting for reading.
November 15, 2012
Rated 5.0 out of 5.0 by J9Blom Awesome Hotel!
Clean room. Wonderful breakfast. Friendly staff. Reasonably priced.
November 3, 2012
Rated 5.0 out of 5.0 by bcar366 Great value
This was a pleasant stay and a very good value. The breakfast was an added plus since there was good variety. The property was non-smoking throughout which I really appreciated. Everything was very clean, and the staff was friendly and helpful. I would certainly stay here again.
November 2, 2012